SIMPSON ASSOCIATES INFORMATION SERVICES LIMITED

RedactXpert - Redaction Solution

RedactXpert® is a cutting-edge AI-powered redaction tool. Powered by Simpson Associates, it uses Microsoft Azure AI to simplify document redaction that helps organisations safeguard sensitive information quickly, securely, and at scale.

Features

• AI-driven auto-identification of Personally Identifiable Information (PII).
• Document formats supported include PDF, Word, Excel, images, emails.
• Redact information within scanned handwritten notes and documents.
• Redaction tools for highlighting text and drawing redaction boxes.
• Built-in tools for document rotation, deletion, and page management.
• Integration with many identity providers, including Microsoft Entra.

Benefits

• Search capability – enabling rapid redaction of key terms
• Improves accuracy, efficiency and speed of redacting
• Cost Saving/Reduced Effort
• Meet Compliance Requirements
• Leverage Simpson Associates' expert knowledge
• Future Roadmap – continual investment in RedactXpert
• Cyber Essentials Plus Certified, ISO 27001 accredited

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@simpson-associates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

638747565684180

Contact

Alex Gill
01904 234 510
tenders@simpson-associates.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Customer will require a suitable Open ID Connect provider (e.g. Microsoft Entra) if they wish to utilise single-sign-on (SSO).
• System requirements: A modern browser and suitable network connection/bandwidth

User support

• Email or online ticketing support: Yes
• Support response times: We aim t provide an initial response within 4 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support levels are detailed as part of the Service Level Addendum available here: https://www.redactxpert.ai/terms
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full product documentation with in-application guides
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: All end of contract services will be described in an exit plan and form part of the costs of service. Users may also download their documents that still exist in the system.
• End-of-contract process: All end of contract services will be described in an exit plan and form part of the costs of service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web based interface
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: External 3rd party accessibility testing using screen reader tools etc.
• API: No
• Customisation available: Yes
• Description of customisation: Configuration per-customer (tenant) including settings such as retention policy of documents.

Scaling

• Independence of resources: Separately allocated resources and independent scaling of services as required.

Analytics

• Service usage metrics: Yes
• Metrics types: • Total Active Users; • Total Documents Processed; • Total Pages Processed; • Total Characters Processed; • Average Number of Pages per Request; • Average Number of Characters per Request; • Average Working Time per Document; • File types uploaded
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Download in PDF format
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • DOCX
  • XLSX
  • Images
  • Emails
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Private network

Availability and resilience

• Guaranteed availability: SLA's can be found at https://www.redactxpert.ai/terms
• Approach to resilience: Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/; ; Additional resilience information is available on request.
• Outage reporting: Outages will be reported and communicated to customers via email.; ; Azure status and outages can be viewed at https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Microsoft Entra authentication is used for identity and access management. We utilise just in time access with relevant approval processes and justification for access to the platform and in particular customer environments. This incorporates Privileged Identity Management (PIM) for accessing systems as part of support with activities audited appropriately.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information policy information ensures that data exchanged with other organisations is protected against unauthorised access and disclosure and complies with all regulations. This applies to all forms of communications and information exchange including voice conversations in person or by telephone, video and email communications, Instant messaging etc. Suitable security measures such as (egress filtering on firewalls) is implemented to minimise the risk of transmission of malicious code. Employees should not compromise or disadvantage Simpson Associates or bypass other controls through types of communication, for example by email defamation, harassment, impersonation, forwarding of chain letters, making unauthorised purchases or contractual agreements etc. Suitable cryptographic techniques are used to protect the confidentiality, integrity and authenticity of information this is outlined in the Cryptographic Controls Policy. Employees must comply with retention and disposal requirements for all business correspondences in accordance with relevant policies and procedures. Enforcement will be managed through audit and spot checking by the support team.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the solution follow our internal change and release management process. This involves recording details of the change, classifying and prioritizing the change, and a relevant approval process depending on the type of change.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is managed though our support desk who collaborate with their customer peers. Changes will be managed through the change management processes which dictate the speed by which patches are applied.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Upon receipt of a security-relevant event, a support analyst determines whether the event represents suspicious activity and is therefore deemed a legitimate threat or not, and, if so, notifies the relevant personnel. Any compromise or suspected compromise will be reported to the security team to assess the appropriate response and subject to change management processes. Threat nature will determine response time.
• Incident management type: Supplier-defined controls
• Incident management approach: Application Support is provided on a 9x5.30 weekday basis as part of the solution. An ITIL-based Incident Management process is followed by the Support Desk in order to manage individual incidents. Update and Escalation timings are in line with the Incident Priority. Reports can be made via email, service desk portal or phone. All incidents are tracked via an online ticketing systems available on a 24x7x7 basis for customers to track and report on incidents logged.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 14-day free trial for an individual user licence.
• Link to free trial: https://www.redactxpert.ai/free-trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment
• ISO/IEC 27001 accreditation date: Wednesday 24 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A - nothing is out of scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Centre for Assessment
• ISO 9001 accreditation date: Friday 12 April 2024
• What the ISO 9001 doesn’t cover: N/A - nothing is out of scope
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A444f6ed-9284-4861-a438-f71c034d376a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7d45789f-05cf-41b5-845d-2ae8f0680bd2
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@simpson-associates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.