Appian Software International LLC

Appian Training Services.

With Appian Academy, you can quickly and effectively build critical Appian capabilities within your team. Our multiple education services give you more than Appian training and certification - they give you what you need to accelerate your time to value. Learn more at Appian Community. APP25GC15

Features

• Training: Role based learning journeys with paths to self-sufficiency
• Skills Assessment: Identify skill gaps within the current team
• Learning Plans: Learning made flexible with tailored learning approaches
• Certifications: Standards based validation with continuous learning
• Education Partners: Staff teams with already certified Appian practitioners

Benefits

• Shorten your time to value with faster application development schedules
• Ensure your projects are built following Appian proven practices
• Understand of the full capabilities of the Appian platform
• Expose your team to the latest Appian technologies
• Flexible delivery structure to accommodate different learning styles
• Become self-sufficient on mission critical applications
• Access global Education Partners for project-ready resources for your teams
• Practice, hands-on with realistic exercises for enhanced problem solving skills

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.corpe@appian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

643941265791141

Contact

Peter Corpe
07748 105950
peter.corpe@appian.com

About the service

• Service categories:

  Cloud Support Services

  Training

  • Basic user - cloud based services
  • Super user - Cloud Based Services
  • Basic troubleshooting skills
  • Advanced troubleshooting skills
  • Function/service optimisation skills
  • Other

Service scope

• Service constraints: The Foundation Plan is optimised for standard cloud deployments that do not require continuous weekend coverage or High Availability (HA) configurations. Technical support operates 24 hours a day, 5 days a week (Monday to Friday), with case management accessible to four designated support contacts. While comprehensive for standard business needs, this tier does not include advanced enterprise features reserved for higher plans, such as Log Streaming, Bring Your Own Key (BYOK) encryption, the dedicated Lead Support Engineer service, or annual customer audits. Additionally, the Service Level Agreement (SLA) for platform availability is set at 99.80%.

User support

• Email or online ticketing support: Yes
• Support response times: The Foundation Plan provides aggressive initial response targets to ensure standard deployments run smoothly. For Priority 1 (Critical) issues, Appian commits to an initial response within 1 business hour. Priority 2 (High) issues receive a response within 2 business hours. For routine inquiries, Priority 3 (Normal) issues are addressed within 8 business hours, and Priority 4 (Low) issues within 12 business hours. These targets ensure that while the plan is designed for standard workloads, critical blockers are addressed with urgency.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The Foundation Plan establishes a robust standard for enterprise cloud deployments, backed by a financially credited 99.80% Service Level Agreement (SLA) for platform availability. Support operations are structured to balance comprehensive coverage with cost-efficiency: Priority 1 (Critical) and Priority 2 (High) issues are serviced 24 hours a day, 5 days a week (Monday through Friday), ensuring that significant blockers are addressed continuously during the global business week. Routine inquiries (Priority 3 and 4) are handled during local business hours.; ; This plan authorises 4 designated support contacts to manage the support lifecycle via both telephone and the Appian Community web portal. Beyond reactive troubleshooting, the service includes proactive strategic resources, specifically a designated Customer Success Manager (CSM) and access to On-Demand Advisory Services, which provide expert guidance on governance and best practices.; ; From an infrastructure perspective, the Foundation Plan allows deployment to any available global hosting region and includes essential integration capabilities such as Private Network Integrations (VPN) , Custom Domain configurations, and Custom Mail Server setups. It also enables the Enhanced Data Pipeline for high-throughput data operations and includes Data Loss Prevention (DLP) and Standardised Information Gathering (SIG) reporting to meet standard security compliance needs.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Associate business architect	£1,352.00
Business architect	£1,776.00
Lead business architect	£1,920.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£1,776.00
Senior data architect	£1,920.00
Chief data architect	£2,376.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£2,376.00
Senior enterprise architect	£2,376.00
Lead enterprise architect	£2,376.00
Principal enterprise architect	£2,096.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£2,376.00
Lead security architect	£2,376.00
Principal security architect	£2,376.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£1,352.00
Solution architect	£1,776.00
Senior solution architect	£1,920.00
Lead solution architect	£1,920.00
Principal solution architect	£2,096.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£1,352.00
Technical architect	£1,776.00
Senior technical architect	£1,920.00
Lead technical architect	£1,920.00
Principal technical architect	£2,096.00

Chief digital and data roles

Chief data officer

Role level	UK Rate	Offshore Rate
Chief data officer	£2,376.00

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£2,376.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Head of analytics engineering	£1,920.00	£1,920.00

Data analyst

Role level	UK Rate	Offshore Rate
Data analyst	£1,320.00
Senior data analyst	£1,776.00
Principal data analyst	£1,920.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£1,776.00	£760.00
Senior data engineer	£1,920.00	£820.00
Lead data engineer	£1,920.00	£820.00
Head of data engineering	£2,376.00

Machine learning engineer

Role level	UK Rate	Offshore Rate
Senior machine learning engineer	£1,776.00
Lead machine learning engineer	£1,920.00

Performance analyst

Role level	UK Rate	Offshore Rate
Associate performance analyst	£1,320.00
Performance analyst	£1,776.00
Senior performance analyst	£1,776.00
Lead performance analyst	£1,776.00
Head of performance analysis	£2,376.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Senior business analyst	£1,352.00
Lead business analyst	£1,352.00
Head of business analysis	£1,920.00

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£1,920.00
Senior delivery manager	£2,376.00
Head of (Agile) delivery management	£2,376.00

Product manager

Role level	UK Rate	Offshore Rate
Product manager	£1,776.00
Senior product manager	£1,920.00
Lead product manager	£1,920.00
Head of product	£2,376.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£2,376.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Coalfire Systems, Inc
• ISO/IEC 27001 accreditation date: Friday 4 April 2025
• What the ISO/IEC 27001 doesn’t cover: 4 April 2025 most recent accreditation (Accredited since 1 May 2019); ; Appian Cloud has earned ISO/IEC 27001:2022 certification through Coalfire, an independent cybersecurity assessor. This internationally recognised certification demonstrates Appian Cloud’s achievement of a high level of security maturity and robust management, operational, and technical controls in place to manage or eliminate security risks and enable customers to trust that their confidential data is protected. Physical security (which is outsourced to AWS data centers) and Physical Media Transfers are not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Coalfire Systems, Inc
• ISO 9001 accreditation date: Wednesday 30 April 2025
• What the ISO 9001 doesn’t cover: 30 April 2025 - most recent accreditation (Accredited since 6 June 2023); ; Appian Engineering ISO 9001 certification covers the entire Engineering Software Development LifeCycle (SDLC) and the associated Quality Management System (QMS). All engineering activities which are part of Appian Cloud development and deployment are included in the scope. Appian packaged vertical solutions, Appian Process Mining capabilities and AWS data centers used to host Appian Cloud are outside the scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Friday 7 March 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: 07/03/2025 most recent update (CSA STAR listed since 30/05/2018); ; The CSA STAR certification covers our entire Appian Cloud service offering. Physical security (which is outsourced to AWS data centers) and Physical Media Transfers are not covered.
• PCI certification: Yes
• PCI DSS certification accredited by: Coalfire Systems, Inc.
• PCI DSS accreditation date: Friday 21 November 2025
• What the PCI DSS doesn’t cover: 21 November 2025 - most recent accreditation (Accredited since 18 December 2017); ; The PCI DSS certification applies to the Appian Cloud service which hosts bespoke customer defined business applications that may process credit card transactions as a component of their solution. All Cardholder Data storage, processing, and transmission processes are the customer responsibility and not part of the services offered within the Appian Cloud service. Physical security (which is outsourced to AWS data centers) and Physical Media Transfers are not covered as well.
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: C8c12e85-19ad-47f4-afb5-6ec7eb3df2a4
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 38d18183-01d1-45e1-9bf1-5e821372e525
• Other security certifications: Yes
• Any other security certifications:
  • Service Organisation Controls (SOC) 1 Type II/ISAE 3402
  • Service Organisation Controls (SOC) 2 Type II
  • Service Organisation Controls (SOC) 3
  • Federal Risk and Authorisation Management Programme (FedRAMP)
  • Defense Information Security Agency (DISA) Level 2
  • Government of Canada (GC) Protected B
  • Health Information Trust Alliance (HITRUST)
  • Pharmaceutical and Life Sciences Validation and Good Practice Standards (GxP)
  • Information Security Registered Assessor Program (IRAP)
  • Cloud Computing Compliance Criteria Catalogue (C5)

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.corpe@appian.com. Tell them what format you need. It will help if you say what assistive technology you use.