AVINEON EUROPE LIMITED
Avineon Tensing Geospatial Data Management: FME, Esri, AI Consulting
Avineon Tensing (Avineon Europe Ltd), a Safe Software MSP Partner with UK's largest certified FME trainer team, delivers GIS consultancy and managed services (13/5) for FME Flow and Esri ArcGIS Enterprise. We support ETL automation, data pipeline development, AI integration and geospatial data migration.
Features
- Spatial data integration and orchestration, automation and cleanup.
- Bespoke FME Platform solutions with training tailored to client requirements.
- UK-based certified FME training and coaching for all skill levels.
- Esri ArcGIS data migration and integration for government and enterprise.
- Automated data quality and governance workflows using FME Platform.
- Managed services for FME Flow and Esri ArcGIS Enterprise.
- ETL pipeline development for PostgreSQL, PostGIS, Oracle, SQL Server.
- AI integration: image classification, data enrichment, PDF extraction, LLM cleaning.
- ArcGIS Online and ArcGIS Enterprise configuration and development support.
- Cloud migration consultancy for AWS, Azure and hybrid deployments.
Benefits
- ArcGIS Enterprise technical expertise.
- Ensure secure, efficient data exchange and storage for geospatial data.
- Managed Services - actively supporting your data pipelines.
- Supporting adoption of new data formats and AI tools.
- Improve decisions with reliable geospatial data insights.
- Solutions that provide robust and reliable access to your data.
- Openly share expertise in managing complex geospatial and GIS systems.
- Meet expanding user demands, scale the deployment as needs evolve.
- Futureproofed support for cloud native data formats, services and standards.
- Supporting data orchestration through no-code tooling.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 15
Service ID
6 4 5 6 7 7 3 5 4 3 1 2 0 7 3
Contact
AVINEON EUROPE LIMITED
Oliver Morris
Telephone: 020 8058 8106
Email: uk@avineon-tensing.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- Managed Service Support is offered during standard UK business working days 13/5
User support
- Email or online ticketing support
- Yes
- Support response times
- Weekdays, reply from 09:00 to 17:00 with response times typically as follows: For a major issue, the response time is within 30 minutes. For standard operational assistance, the response time is set at 4 hours. We do not operate at weekends or on UK public holidays, extended support times are available on request. For Managed Services clients, response times are tiered from 2 hours (Tier 1 critical) to 16 hours (Tier 4 minor) with proactive monitoring alerting.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Weekdays, reply from 09:00 to 17:00 with response times typically as follows: For a major issue, the response time is within 30 minutes. For standard operational assistance, the response time is set at 4 hours.
Technical support covers guidance on how to questions, FME transformer selection and troubleshooting workspaces. Consultants assess each ticket and inform clients whether issues can be addressed within inclusive support or require additional consultancy hours.
Avineon Tensing is committed to ensuring a positive experience for customers using the FME Platform, helping them achieve their data management goals. Technical support helps customers use FME effectively, whereas consultancy involves taking a more active role in executing tasks, which may entail additional costs.
For issues requiring software or documentation updates, Avineon Tensing logs these with Safe Software and tracks resolution. We support clients with workarounds but cannot independently resolve issues requiring vendor intervention.
Advanced support includes installing, configuring or upgrading FME Flow, workspace authoring, optimising processes, integrating with Esri and configuring network settings. It also covers security advice, implementing new technologies and best practice guidance.
Managed Services clients receive a dedicated Service Manager, Jira Service Management dashboard access and SLA-backed response times
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Safe Software, Esri
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £890.00 | |
| Technical architect | £1,155.00 | |
| Senior technical architect | £1,280.00 | |
| Lead technical architect | £1,480.00 | |
| Principal technical architect | £1,625.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £660.00 | £495.00 |
| Senior data engineer | £1,155.00 | |
| Lead data engineer | £1,480.00 | |
| Head of data engineering | £1,625.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £660.00 | |
| Product manager | £890.00 | |
| Senior product manager | £1,155.00 | |
| Lead product manager | £1,280.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £495.00 | |
| Test engineer | £890.00 | |
| Senior test engineer | £1,155.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £1,280.00 | |
| Senior DevOps engineer | £1,480.00 | |
| Principal DevOps engineer | £1,625.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Brand Compliance B.V.
- ISO/IEC 27001 accreditation date
- Wednesday 26 March 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- A05e2c3a-0b6f-4df9-ab92-2967c1bfa00e
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 8dea6b1b-d7a1-4dcc-9c94-48d37f240830
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at uk@avineon-tensing.com.
Tell them what format you need. It will help if you say what assistive technology you use.