CLERKSWELL LIMITED

Enterprise Umbraco Cloud Hosting

ClerksWell delivers enterprise-grade Umbraco Cloud hosting with secure, scalable and fully managed CMS environments. We handle setup, optimisation, deployments and governance, ensuring reliable performance, automated upgrades and robust security. Our expertise enables organisations to run complex digital estates efficiently while reducing operational overhead and supporting long‑term digital growth.

Features

• Automated upgrades and patching
• Built‑in CI/CD deployment pipelines
• Multi‑tenant environment support
• Encrypted data at rest
• Cloudflare security and caching included

Benefits

• Reduced maintenance overhead for teams
• Reliable 99.9% SLA uptime
• Faster, safer deployments
• Strong enterprise‑grade security posture
• Easier management of large digital estates

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@clerkswell.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

652647729402282

Contact

Sasha de Speville
02076898800
hello@clerkswell.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Umbraco CMS
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Existing Umbraco Website

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: • Urgent items- Immediate; • High items- 2 hours; • Medium- 16 hours; • Low – agreed on a case by case basis; ; • Support will be available from 9am – 6pm, Monday to Friday (excluding any UK public or bank holidays).; • Support can be provided for out of hours’ deployments. These must be pre-arranged.; • Any request for services on a 24/7 basis can be provided with prior agreement on level of emergency and will be covered at a specific rate outside of this SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support offering is very flexible and completely tailored to our customers’ requirements. We have clearly delineated support levels based on the priority rating of the issues (this is decided by the customer).; Our support costs are dictated by the hours required and are based on our standard day rate. If 24/7, weekend support, or simply an extension of our standard 9-5 support hours we will arrange this based on the individual requirement of the customer.; ; • Support will be available from 9am – 6pm, Monday to Friday (excluding any UK public or bank holidays).; • Support can be provided for out of hours’ deployments. These must be pre-arranged.; • Any request for services on a 24/7 basis can be provided with prior agreement on level of emergency and will be covered at a specific rate outside of this SLA.; ; Every project has a project team composed of an Account Manager, Project Manager, Digital consultant, and Technical Lead.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Tailored User Training:; We deliver dedicated Umbraco training sessions for content editors and technical teams, covering installed packages, workflows, best practices, and day‑to‑day management.; ; Onboarding Workshops & Handover:; Our onboarding phases include thorough reviews, knowledge transfer, and editor‑focused improvements to make the platform intuitive and easy to use.; ; User Documentation:; We provide project documentation, covering architecture, environments, deployment processes, and editing guidance, ensuring teams can operate independently after onboarding.; ; Online Training & Remote Support:; Training sessions and onboarding support are typically delivered online, ensuring distributed teams can participate easily. We guide teams through using the editing interface, workflows, and platform features.; ; Ongoing Hypercare & Support:; Following go‑live, ClerksWell provides a hypercare period, during which our team answers questions, resolves issues quickly, and ensures users become fully comfortable with the system.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users extract data by exporting SQL database backups, downloading media files, retrieving static fallback outputs, and using retained DNS access—before the Umbraco Cloud project is deleted, as recovery is not possible after deletion.
• End-of-contract process: At the end of the contract, users export all required data before the Umbraco Cloud project is deleted, as recovery is not possible afterward. This includes downloading full database backups (up to 35 days of history) and media files (30‑day retention). Users retain DNS access to redirect domains, and ClerksWell can assist with completing the final data handover.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Enterprise users are protected from other customers’ demand because their solution runs on fully dedicated compute resources. This means CPU, memory and autoscaling capacity are reserved exclusively for their environments, preventing performance degradation caused by activity elsewhere on the platform. While databases may operate within a shared elastic pool, per‑database limits ensure stable performance and prevent cross‑tenant interference. Network routing, security layers and environment isolation further safeguard availability. Together, these measures ensure predictable, high‑performance operation, even during peak load, giving enterprise users confidence that their service remains unaffected by the behaviour of other tenants on the platform.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Umbraco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data by taking full backups of their Umbraco Cloud project before the contract ends. This includes downloading SQL database backups, which provide up to 35 days of point‑in‑time restore history, and downloading media files, which are retained for 30 days via Azure Blob Storage snapshots.; Because a deleted Umbraco Cloud project cannot be recovered, users must complete all exports before termination. ClerksWell can support the data handover and ensure all required files, backups, and assets are extracted prior to project deletion.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS over Cloudflare with WAF; Encrypted electronic transfer only
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: HTTPS over Cloudflare with WAF; Encrypted electronic transfer only

Availability and resilience

• Guaranteed availability: Our support offering is very flexible and completely tailored to our customers’ requirements. We have clearly delineated support levels based on the priority rating of the issues (this is decided by the customer).; Our support costs are dictated by the hours required and are based on our standard day rate. If 24/7, weekend support, or simply an extension of our standard 9-5 support hours we will arrange this based on the individual requirement of the customer.; ; • Support will be available from 9am – 6pm, Monday to Friday (excluding any UK public or bank holidays).; • Support can be provided for out of hours’ deployments. These must be pre-arranged.; • Any request for services on a 24/7 basis can be provided with prior agreement on level of emergency and will be covered at a specific rate outside of this SLA.; ; Every project has a project team composed of an Account Manager, Project Manager, Digital consultant, and Technical Lead.
• Approach to resilience: Available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using multiple security layers.; Access to Umbraco Cloud environments requires Multi‑Factor Authentication (MFA) for all ClerksWell staff, enforced via Microsoft Authenticator, ensuring only verified users can log in. ; Umbraco Cloud also provides built‑in two‑factor authentication, role‑based permissions, and secure authentication options such as SSO and Azure AD integration to tightly control who can access back‑office and admin tools. ; Secrets and credentials are stored in Azure Key Vault via Umbraco Cloud’s secrets management, ensuring only authorised users can access sensitive support configurations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ClerksWell maintains a robust suite of information‑security policies and processes that underpin the secure delivery of our digital services, including our work as an Umbraco Cloud reseller. ClerksWell is ISO 27001 certified, demonstrating our commitment to internationally recognised information‑security best practices and the protection of client data. Our Information Security Policy defines governance, roles, and responsibilities, supported by strict access controls, MFA enforcement, and structured joiner–mover–leaver procedures. We operate a secure development lifecycle incorporating secure‑by‑design principles, code reviews, dependency monitoring, and automated vulnerability scanning to ensure strong technical assurance. When delivering solutions on Umbraco Cloud, we benefit from the platform’s own ISO 27001 certification, which confirms its product and cloud operations follow an independently audited information‑security management system. This provides an enhanced level of assurance for clients requiring strong governance, resilience, and regulatory alignment. ClerksWell also maintains formal vulnerability and patch‑management processes, backed by documented Incident Response and Business Continuity procedures to ensure coordinated recovery and clear communication. Operational controls include continuous monitoring, third‑party and supplier risk assessments, regular backup and recovery testing, and mandatory security‑awareness training.; Together, these combined controls — reinforced by Umbraco Cloud’s certified security posture — ensure ClerksWell delivers secure, compliant and resilient digital solutions.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes ensure every service component is tracked and governed throughout its lifecycle. An up‑to‑date Configuration Management Database (CMDB) is maintained to document the infrastructure supporting our services and to support audits, discovery, and ownership transitions. Changes follow a structured workflow: they are raised, assessed for business value, estimated, and reviewed for timeline and budget impact before approval. Each change undergoes a security and risk assessment, evaluating criticality, complexity, reversibility, and the potential introduction of vulnerabilities to ensure safe and controlled implementation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ClerksWell manages vulnerabilities on Umbraco Cloud through continuous monitoring, structured assessment, and proactive upgrading. We review architecture, hosting, pipelines and code to identify security risks, including outdated components and configuration weaknesses. Umbraco Cloud automatically applies security patches, while ClerksWell monitors alerts and liaises with Umbraco to address issues rapidly. Threat insights come from Umbraco’s incident‑severity framework, which flags confirmed vulnerabilities—such as critical CMS security flaws—for immediate escalation. Together, these processes ensure timely patching, informed risk assessment, and strong protection of your cloud‑hosted services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ClerksWell’s protective monitoring for Umbraco Cloud relies on continuous platform alerting, proactive architectural and code reviews, and Umbraco’s incident‑severity framework. We identify potential compromises through Umbraco Cloud alerts and by assessing hosting, pipelines and code for security weaknesses or abnormal behaviour. When a potential compromise is detected, incidents are classified using Umbraco’s severity model, where confirmed vulnerabilities—such as critical CMS security flaws—trigger immediate escalation and coordinated remediation. Response times are rapid, as Umbraco Cloud issues are actioned as soon as alerts are raised, with ClerksWell liaising directly with Umbraco to resolve incidents quickly.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process ensures your Umbraco Cloud website stays reliable and secure. We use clear severity levels so urgent issues receive immediate attention with predefined responses for common events such as outages, regressions, or security concerns. If something goes wrong, you raise a ticket through our support portal and our team will triage and resolve it promptly. For critical issues, we escalate directly to Umbraco’s infrastructure team when needed. After any major incident, we provide a clear report outlining what happened, how it was fixed, and how we’ll prevent it in future - keeping you fully informed and confident.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 12 April 2023
• What the ISO/IEC 27001 doesn’t cover: ISO 27001 certification does not cover anything outside the defined scope of an organisation’s Information Security Management System (ISMS). This means systems, processes, teams, or locations not explicitly included in the ISMS boundary are excluded. It also does not guarantee the security or compliance of products, software quality, or operational performance, nor does it ensure compliance with laws such as GDPR—though it may support them. Controls not selected in the Statement of Applicability are not considered covered, and the certification does not promise to prevent breaches; it only confirms that a risk‑based management system and relevant controls exist and are maintained. In essence, ISO 27001 validates the management system, not the security of everything the organisation does.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: ISO27001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@clerkswell.com. Tell them what format you need. It will help if you say what assistive technology you use.