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BLACK RAINBOW CONSULTING LIMITED

Black Rainbow cloud support services

BlackRainbow provides end‑to‑end Cloud Support for deploying, configuring, and operating the NIMBUS application. We deliver requirements consultation, solution validation, architecture design, configuration, workflow build, data migration, integrations, and performance optimisation and training. Professional Services days can be used for any phase of deployment, optimisation, or ongoing service improvement.

Features

  • Requirements consultation and validation
  • Technical architecture design and implementation
  • Security risk management
  • System configuration support
  • Training and enablement
  • Systems and tool integration
  • Service and support desk
  • Data migration support
  • Cloud application performance management
  • Integration Support

Benefits

  • Rapid deployment
  • Immediate operational gains and efficiencies
  • Infrastructure performance management
  • Multi-team collaboration
  • Full auditability
  • Integrated modules
  • Custom simple configuration
  • Custom simple workflow building
  • Real time management reporting
  • Resource and Asset optimisation

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ops@blackrainbow.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 5 6 7 3 8 8 4 3 7 7 9 0 5 1

Contact

BLACK RAINBOW CONSULTING LIMITED Ian O'Callaghan
Telephone: +353872335214
Email: ops@blackrainbow.com

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private SaaS/PaaS

Managed Hybrid Cloud

  • Managed Hybrid SaaS/PaaS

Service scope

Service constraints
Specialist resources are subject to scheduling and may require advance booking.

User support

Email or online ticketing support
Yes
Support response times
BlackRainbow provide email and online ticketing support as standard through our Support Portal. All support requests are logged, prioritised, and tracked through our secure ticketing system. Our standard response time is within one business hour for critical issues and four business hours for non-critical queries during Monday to Friday, 09:00–17:00 (UK time).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
BlackRainbow provide tiered support designed to meet operational needs and ensure continuity of service. Standard Support: Included in the subscription cost. Available Monday to Friday, 09:00–17:00 (UK time).

Covers email and ticketing support, phone assistance, and access to our knowledge base.

Response times: critical issues within one business hour; non-critical within four hours.

Enhanced Support: Available at extra cost. Includes extended hours, priority escalation, and out-of-hours coverage for urgent incidents.

Pricing is based on scope and agreed during onboarding. A Technical Account Manager is provided under Enhanced Support to act as a single point of contact for strategic guidance, service reviews, and escalation management. For complex deployments, a Cloud Support Engineer can be engaged for technical troubleshooting and configuration support. This structure ensures buyers have flexibility to choose the level of assurance and responsiveness that aligns with their operational risk and resource requirements.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Data architect £1,250.00
Senior data architect £1,500.00
Chief data architect £2,000.00
Network architect
Role level UK Rate Offshore Rate
Network architect £1,250.00
Lead network architect £1,500.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,000.00
Lead security architect £1,250.00
Principal security architect £1,500.00

Data roles

Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,000.00
Senior data engineer £1,250.00
Lead data engineer £1,500.00
Head of data engineering £2,000.00

IT operations roles

Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £1,000.00
Senior service desk analyst £1,250.00
Service desk manager £1,500.00
Head of service desk £2,000.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £1,250.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £1,250.00
Product manager
Role level UK Rate Offshore Rate
Product manager £1,250.00
Lead product manager £1,500.00
Head of product £2,000.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
Centre for Assesment
ISO/IEC 27001 accreditation date
Tuesday 22 June 2021
What the ISO/IEC 27001 doesn’t cover
All current business activity is covered under this certification.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
Centre for Assessment
ISO 9001 accreditation date
Tuesday 11 June 2024
What the ISO 9001 doesn’t cover
All current business activity is covered under this certification.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
6b61f38d-8d62-42b9-b417-73a1ab98254e
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
452df442-4a6c-423a-8f76-b79e74abcb11
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ops@blackrainbow.com. Tell them what format you need. It will help if you say what assistive technology you use.