METADATAWORKS LIMITED

MetadataWorks Data Catalogue

MetadataWorks delivers metadata management solutions, empowering organizations like the NHS and ONS to unlock data value. We build centralized data catalogues, implement standards, and streamline onboarding to revolutionize data discovery. These tools enable researchers to efficiently find, trust, and utilize data for innovation

Features

• MetadataWorks Cloud Configuration, Support, Database, Backup, Adapters, API
• ISO Compliant, ISO 11179, ISO 13606, ISO 27001, ISO 9001,OpenEHR
• Data Profiling, AWS, Azure, GCP, On-site, HDRUK Integration, SNOMEDCT
• Metadata Management, Metadata Onboarding, Metadata Cataloguing, Metadata Adapters
• Social Care, Healthcare, Interoperability, Information Standards, FHIR, Data Dictionary, SNOMED
• Software as a Services, Subscription, License, SaaS, Data, Service Desk
• Data Governance, Federated Data Management, Metadata Federation
• Data Cataloguing, Data Catalogue, Data Modelling/Mapping
• Data Standards, Reference Data, Data Access Service, NHS Data Dictionary
• DOI Generation, DataCite Integration, DCAT Compliant

Benefits

• Search, Filter, Browse and Explore Metadata to find data faster
• Optimise data accessibility, support and data access requests
• Improve Data Interoperability, Standardisation and Compliance
• Accelerate metadata onboarding to increase Data Reusability
• Describe data effectively and track Data Quality
• Federate Knowledge and Collaborate on Shared Data Standards
• Improve Data Governance and increase data transparency
• Report, Monitor, Manage metadata, Experience in NHS Secure Data Environments
• Increase efficiency of Data Architects, Developers and Data Scientists
• Provide transparency for CIOs, CCIOs, CTOs and Management

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@metadataworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

656766765140451

Contact

Adam Milward
07590549421
hello@metadataworks.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Access Infrastructure Software
  • Metadata Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: MetadataWorks operate a monthly maintenance and update cycle
• System requirements: MetadataWorks License

User support

• Email or online ticketing support: Yes
• Support response times: Our platform SLA includes:; ; Times to resolve:; ; Severity 1 (loss of system or major function affecting multiple users, no workaround) - 4 hours; ; Severity 2 (loss of major function affecting single user, or major function with workaround) - 8 hours; ; Severity 3 (minor functional impact) - 24 hrs (Mon - Fri 9-5 ex BH); ; Severity 4 (no impact on function) - 72 hrs (Mon - Fri 9-5 ex BH); ; We also offer a general support desk service, the SLAs for which are specific to each client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Internal testing.
• Onsite support: No
• Support levels: Our standard support for all clients on our platform include:; ; Online Portal: We have a dedicated online customer portal that allows you to submit and track your requests 24/7, providing you with convenience and accessibility. Our dedicated customer support team is available during standard business hours.; ; Phone/Email: A designated customer support agent is available during standard business hours.; ; Emergency Support: In situations involving critical issues outside our standard business hours, we offer emergency support for certain services (outlined in our SLA). ; ; Support Materials: Our extensive support materials are available around the clock through our Atlassian support pages, ensuring clients have access to a wealth of resources, including written and video guides, tutorials, FAQs, and White Papers. Furthermore, technical support is available through our online Service Desk, with issues addressed in accordance with the agreed Service Level Agreement.; ; The above support package, together with an assigned technical account manager, is included with all licences. ; ; A cloud support engineer can be provided as part of a contract.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onsite training, online training, and/or user documentation is available
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract data as an Excel document or SQL database.
• End-of-contract process: MetadataWorks include a standard excel extract / SQL data export. Any additional processing or organisation of the data is at an additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We offer onsite and off site training

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: Users can integrate with MetadataWorks using our secured API documented in Swagger
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Details available on request

Scaling

• Independence of resources: MDW uses dedicated infrastructure with independent resource to ensure that demand is not affected by usage on other services.

Analytics

• Service usage metrics: Yes
• Metrics types: Datasets; Usage; Curation
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Excel export available through UI. SQL via service desk.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.5%
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Through access management
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001 audited and certified processes. Risks and internal audits are presented to Directors monthly.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MetadataWorks operate a 27001 audited security management process that includes configuration management, service tracking and change management, including security impact assessments.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: MetadataWorks operate a 27001 audited security management process that includes vulnerability management. More information can be supplied on request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: MetadataWorks operate a 27001 audited security management process that includes protective monitoring. More information can be supplied on request.
• Incident management type: Undisclosed
• Incident management approach: MetadataWorks operate a 27001 audited security management process that includes incident management. More information can be supplied on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial is available on request based on agreed terms.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3.5%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 4.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI ISO 27001
• ISO/IEC 27001 accreditation date: Friday 27 January 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9d3140be-b799-4338-8e50-297677c774b6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 58c2909f-ef9a-42fa-8232-e599dfe88f9c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@metadataworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.