Bright Cyber

DomainTools - DNS - CTI

DomainTools helps IT Security analysts assess threat levels of unknown domains, profile attackers and quickly enumerate associated internet assets in order to stop attacks early, saving time and money. DomainTools has the most comprehensive data on domain name, DNS and related data for cyber threat intelligence.

Features

• Profile phishing domains and IPs that cyber criminals use
• Identify dangerous infrastructure before domains appear in blacklists
• Profile malicious infrastructure, and analyse the risk of domains
• Look back on DNS records to uncover connections
• Web interface/APIs sources help detect cybercrime and cyberespionage
• Intelligence risk scoring with industry-leading passive DNS data
• IP address changes, registrar changes and name server changes
• Return domain names that sharecommon web host IP address
• IPv4 IP address range sub-allocations
• 4 independent passiveDNS feed sources providing global coverage

Benefits

• Avoid the blind spots that come with inferior data sources
• Pinpoint the most valuable investigative path
• Adversary profiling and attack infrastructure mapping
• Forensic mapping of criminal activity to triage threat indicators
• Investigation Collaboration (button)
• Ease of administration and Licensing Options
• SaaS performance flexibility and architecture
• Support and Training to maximise user benefits
• Out-of-Box Reporting formats and exports for ease
• Scalable Monitors – best in class

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

659443567354888

Contact

Murray Pearce
07788 560 801
sales@bright-cyber.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Governance, risk and compliance

  Data security

  • Information protection
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Customers have a monthly query volume and query rate limitations in line with a customers chosen tier of subscription which is detailed in the pricing file, quotes and order forms. ; ; Other standard constraints are detailed in the terms of service document provided with this service listing.
• System requirements:
  • Fully SaaS operated
  • Accessibility requires supported web browsers
  • REST APIs accessible via paid and open applications

User support

• Email or online ticketing support: Yes
• Support response times: DomainTools provides dedicated email support to Enterprise customers Monday-Friday 07:00-16:00 hrs Pacific / 14:00-23:00 hrs UTC, as well as off-hours email monitoring. Support requests must be emailed to EnterpriseSupport@domaintools.com and must be submitted via an email address that is associated with an active DomainTools Enterprise account. DomainTools responds to inbound support requests, on average, in less than six hours. Enterprise customers may also email their Customer Success representative for anything they need regarding DomainTools Services.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels L1 support accessed via email at enterprisesupport@domaintools.com; L2 support is provided if issues resolution requires in-depth review and for API/integration support; L3 Onsite support available for a fee which will be quoted after a scoping call to determine requirements, and travel costs will be included.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: DomainTools Technical and Sales Representatives assist users to start using the DomainTools services, with introductory, advanced and bespoke training.; ; DomainTools provides access to a service interface to maintain and configure accounts, as well as a comprehensive resource library via it's website with technical and API documentation, knowledgebases, and supporting research and whitepapers.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users may generate reports of domain investigations and export those reports in PDF file format. Iris domain investigations can also be exported individually, saved, and imported in Iris as Investigations. Iris search Hash, CSV, and STIX format data exports are also available.
• End-of-contract process: DomainTools Account Management and Bright Cyber will proactively contact the customer at least 1 month before the renewal date. Should the customer choose not to renew, they will no longer be able to access the platform.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding information is communicated via a combination of email and shared document formats. The shared document we have to offer is GoogleDoc by default but we also have the ability to use Microsoft Word docs and or PDFs for this purpose.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: DomainTools Iris Investigate and DomainTools Detect provide user interfaces. In addition every user account has an service interface to maintain and configure their accounts, that is called the "My Account" interface / portal accessible via research.domaintools.com when logged in. Similarly there is a Group Management and API Managements portals accessed in the same way but only accessible to account Admins AND / OR Moderators depending on the portal in question.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: DomainTools conducts user testing for useability and accessibility as required to meet the WCAG 2.2 AA standard before releasing updates or new products.
• API: Yes
• What users can and can't do using the API: DomainTools offers numerous APIs to integrate with other solutions. These include Newly Discovered Domains, High Risk Domains and other Domain information.; ; DomainTools applications can be integrated seamlessly into your tech stack, enhancing the tools you already have without disrupting analyst workflows.; ; User can view and interact with DomainTools API specifications using raw OpenAPI files, Swagger UI, or ReDoc viewers.; ; Comprehensive user documentation for setting up API's is included on the website, under the resources section.; ; Our full OpenAPI compatibility allows you to augment existing data, streamline workflows, or power the development of custom security applications at enterprise scale.; ; DomainTools APIs provide the flexibility and scale to stay ahead of emerging threats.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: DomainTools ensures that users aren’t affected by the demand other users are placing on the service through a multi-layered approach focused on redundancy, scalability, and resource isolation.; ; Detailed information regarding our service and infrastructure integrity is provided via our Trust Centre which is on our public website.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage reports are provided under the 'My Account' page for quotas in terms of Included/Month, Used and Remaining. Equivalents available via API calls for API services.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: DomainTools

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users may generate reports of domain investigations and export those reports in PDF file format. Iris domain investigations can also be exported individually, saved, and imported in Iris as Investigations. Iris search Hash, CSV, and STIX format data exports are also available.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • STIX format data export
  • Iris search Hash
  • Common Event Format
• Data import formats: Other
• Other data import formats: DomainTools services do not provide open data upload options.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: DomainTools SLA is 99.9% availability, measured monthly.; ; Scheduled Downtime: 5 days advance notification; ; Unscheduled downtime severity levels and communication:; ; Critical; DomainTools is unreachable for most or all customers. Within one hour of discovery, customers are informed via website UI pop-up and/or email, depending on service.; Example: Domaintools.com is down and engineering estimates are greater than 1 hour to restore; ; High; Services are slow to respond, queries time out for some customers.; Within 8 hours of discovery, customers are informed via website UI pop-up and/or email, depending on service.; Example: DomainTools.com is available but slow to respond (times out) due to network saturation and engineering estimates greater than 8 hours to restore.; ; Moderate; Some services are slow or unresponsive but workarounds exist for customers. Within 24 hours of discovery customers are informed via website UI pop-up and/or email, depending on service.; Example: Significantly delayed monitor updates in API, GUI or email delivery.; ; Refunds; Service Credits are calculated by dividing the Subscription fee for the Service by the number of months in the Subscription Term, and multiplying the total by the Service Credit percentage as below:; ; SLA Commitment Service Credit; ≥ 99.9% 5%; ≥ 99% 10%; ≥ 95% 25%
• Approach to resilience: This information is kept confidential for security reasons, and is available privately on request.
• Outage reporting: Email based notifications are provided to Enterprise customers, announcing planned outages and results of such activity.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Single or two factor authentication options are supported. ; Administrator and Moderator Roles are provided for User Management & Permissions Management. Enterprise support access is validated based on requestors email when correlated with their stated company association and Internal User Group Records.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: DomainTools is SOC 2 Type 2 certified. This includes a rigorous audit by an independent CPA firm that validates a service organization's controls for handling sensitive customer data over a period (3-12 months), confirming they are designed and operate effectively to meet criteria like security, availability, integrity, confidentiality, and privacy.
• Information security policies and processes: Bright Cyber are Cyber Essentials Certified Plus certified with security policies and processes based on ISO 27001. Our head of consulting is a certified ISO auditor, and ensures our policies are up to date and followed. We are working towards ISO 27001 certification.; ; DomainTools Managing Director is responsible for information security, and the Head of Consulting is responsible for creating and managing information security policies and their adoption,
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Code is kept in a Git based source code control system and all changes are checked in and thoroughly tested, including for security, before being put into our production infrastructure. Systems are built and managed using configuration management tool to support this process.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The company's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.; More specific information regarding our vulnerability management can be found at our Trust Center on our website.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The company uses an intrusion detection system to provide continuous monitoring of the company's network and early detection of potential security breaches. ; ; DomainTools has a dedicated Trust Centre on their public website containing detailed information on protective monitoring and security processes.
• Incident management type: Undisclosed
• Incident management approach: We have 24x7x365 on-call engineers monitoring and managing any production incidents. users can report issues via our ZenDesk ticketing system.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A POC may be available to prospective buyers. This is a 2-4 weeks trial process and it includes trial access to the product. It involves identifying success criteria with the prospective buyer that will be evaluated upon completion of the POC.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A7fe099d-6d71-4e3a-8eb1-166e82e5978f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.