INTERACTIVE SOFTWARE LIMITED

Achiever LIMS - Laboratory Information Management Software

Achiever LIMS is a comprehensive and flexible, cloud-based Laboratory Information Management System (LIMS) . The system is designed to digitise and streamline laboratory workflows across diverse industries—including agritech, biobanking, medical research, diagnostics, and environmental labs. Low-Code/No-Code technology allows trained users to further develop the system with ongoing changes and maintenance.

Features

• Comprehensive sample lifecycle management from registration to disposal/dispatch
• CRM with study, clinical trial, and client management
• RESTful API for instrument, system, and barcode integration
• Configurable, drag-and-drop process designer for guided workflows and SOPs
• Configurable screens, menus, processes, data entities, and security
• Real-time, filterable dashboards and analytics
• Efficient data import, migration, and consolidation tools
• AES-256 encryption with RBAC and ABAC access control
• Centralised secure access with Active Directory, Microsoft Entra ID, PingFederate
• Quality assurance with audits, dynamic record auditing, and CAPA

Benefits

• Empower labs with visibility across studies, inventories, and sample lifecycle
• Reduce manual entry, errors, and duplication via system connectivity
• Increase efficiency by centralising and streamlining lab data and processes
• Improve compliance with guided workflows enforcing SOPs and reducing errors
• Maximise data integrity through complete audit trails and non-compliance tracking
• Empower users with fully customisable, future-proof lab environment
• Increase insight using real-time dashboards for faster data-driven decisions
• Optimise data handling via import, migration, and consolidation tools
• Improve security with advanced encryption and flexible access control
• Improve quality with audits, CAPA management, and regulatory assurance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.management@interactivesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

659618699700553

Contact

Sandie Shokar
07919598306
tenders.management@interactivesoftware.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Low-Code Database Management Systems
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No known constraints beyond documented system requirements.
• System requirements:
  • Latest version of Microsoft Edge or Google Chrome
  • TLS 1.2+ enabled on client devices for HTTPS
  • HTTPS network access to *.achieverlims.com

User support

• Email or online ticketing support: Yes
• Support response times: Tickets can be logged 24/7 on the ISL Customer Portal. Standard Support is available 9am to 5pm Monday to Friday excluding Bank Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support is covered by the Annual Licence Support fee which is based on the modules implemented. ; ; Enhanced Support is based on Time and Materials, this service offers assistance to sites carrying out inhouse configuration, data imports or other administrative functions. ; ; Support is provided by a team including a Technical, Training and Product Consultants and the Account Manager, Monthly calls are included as standard to ensure clarity of communication and progress on customer priorities.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training includes System Familiarisation which covers out of the box functionality and End User Training which is delivered on the configured system. These are supported by Training Manuals and/or videos. Additional courses include User Acceptance Testing Training, and module specific sessions. A Training Needs Analysis helps to identify the priority areas for each cohort. ; ; Training can be delivered onsite or online to suit the needs of the users. ; ; More technical users are able to attend System Administrator courses which cover the Laboratory Execution System and Dashboard Editor. ; ; Refresher courses and Drop In sessions are also available to supplement learning where needed.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• End-of-contract data extraction: Sites are able to extract their own data using standard export functionality such as the Query Builder. If required, ISL is able to provide this as a service.
• End-of-contract process: At the end of a Contract a discovery call is scheduled to discuss the site's requirements and provide a proposal which may cover the following:; - Data extraction assistance; - Decommissioning services; These are charged at the prevailing day rate.; ; The customer is required to provide confirmation in writing that the system has been removed from within the organisations infrastructure.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided via the ISL Customer Portal, which is accessed via secure log in.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Achiever LIMS can be accessed via mobile web browsers. Some workflows are optimised for desktop use due to screen size.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a secure, web-based user interface via a standard web browser. Users interact with the application using responsive HTML pages delivered over HTTPS. No local software installation is required, and access is provided through authenticated user accounts.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: No formal user testing with assistive technology users has been conducted. Accessibility is considered through standards-based web development practices, keyboard navigation support, and ongoing usability review.
• API: Yes
• What users can and can't do using the API: Achiever LIMS provides a RESTful OData-based API secured using OAuth 2.0. Access to the API is available to customers who have purchased the appropriate licences.; ; Authorised clients can access data held within the system and perform permitted create, read, update, and delete (CRUD) operations in line with their configured permissions.; ; The API supports integration with external systems and automation of data access and updates. Service configuration and user management are primarily performed through the web-based user interface and are not fully exposed via the API.; ; API access is subject to role-based permissions, licensing, and any applicable usage limits. Some functionality available in the user interface may not be available through the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised by trained administrative users.; ; Administrators can configure and extend the service to meet organisational requirements, including modifying existing workflows and creating new workflows and processes. The data model can be extended, for example by adding additional fields to existing data structures or creating new data entities.; ; Administrative users can also modify existing screens and create new screens to support specific operational needs.; ; Customisation is performed through configuration tools provided within the service and does not require changes to the underlying platform code. Access to customisation features is controlled through role-based permissions to ensure appropriate governance.

Scaling

• Independence of resources: Each customer is provided with a dedicated instance of the application and database, ensuring logical and operational isolation between customers. While the underlying web and database platforms are shared, resources are managed and monitored to prevent one customer’s usage from impacting the performance or availability of another customer’s service instance.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage metrics to authorised users through the user interface. These include user sign-in activity, security and event information, record volume metrics available via dashboards, reports and workflows, and comprehensive audit logs showing the full history of actions performed on records using system versioning.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In addition to platform-level encryption at rest, sensitive personal data can be encrypted at the application level using AES-256.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Authorised users can export data using built-in export tools within the service user interface. Data can also be extracted programmatically using the service API, subject to appropriate permissions and licensing.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel (XLSX)
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel (XLS, XLXS)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is provided with a target availability of 99.5% system uptime, measured outside of planned maintenance periods. Planned maintenance is scheduled and communicated to users in advance where possible.; ; Availability is monitored by the supplier. Where availability falls below the stated level, incidents are investigated and managed in accordance with the support and incident management process. Any service credits or refunds are subject to the terms agreed in the customer contract.
• Approach to resilience: The service is designed for resilience using a combination of application-level isolation and resilient cloud infrastructure. Each customer is provided with a dedicated application and database instance, reducing the impact of faults between customers.; ; The underlying hosting platform is provided by a third-party cloud provider with resilient datacentre facilities, including redundant power, networking, and environmental controls. The service is monitored to detect issues, and backup and recovery processes are in place to support service continuity. Planned maintenance is managed to minimise user impact.
• Outage reporting: Service outages and significant incidents are communicated to customers via email notifications from the support service. Notifications include information on the nature of the issue and progress updates where appropriate

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised personnel using individual user accounts and role-based permissions. Administrative functions are limited to trained users with appropriate privileges.; ; Access to support channels is controlled through established support contact processes. Support requests are logged and handled by authorised support staff, with access to customer environments limited to what is necessary to diagnose and resolve issues. All access is subject to internal security policies and monitoring.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is managed through defined internal policies, procedures, and assigned responsibilities. A named senior individual has overall responsibility for information security across the organisation.; ; The organisation follows recognised good practice for secure system development and operation, including access control, vulnerability management, incident response, and change management. Security controls are reviewed regularly and form part of ongoing operational and risk management processes.; ; The organisation holds Cyber Essentials certification and operates a quality management system aligned with ISO 9001, supporting consistent governance and continual improvement.
• Information security policies and processes: The organisation maintains documented information security policies and procedures covering areas such as access control, data protection, secure development, incident management, and change management. Responsibility for information security is assigned to a named senior individual with oversight across all services.; ; Policies are communicated to relevant staff and supported through defined processes, role-based access controls, and operational checks. Compliance with policies is monitored through regular reviews, incident reporting, and management oversight. Security controls are reviewed as part of ongoing risk management and continuous improvement activities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management are managed through documented internal processes. Service components, including application and database instances, are tracked throughout their lifecycle from deployment to decommissioning.; ; Changes are proposed, reviewed, and approved before implementation, with consideration given to potential security, availability, and operational impacts. Where appropriate, changes are tested prior to release and deployed in a controlled manner.; ; Access to make configuration changes is restricted to authorised personnel, and changes are recorded to support traceability and auditability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats to the service are assessed through ongoing security monitoring, in-house vulnerability assessment activities, and review of changes to the service and its dependencies. Vulnerabilities are prioritised based on assessed risk and potential impact to confidentiality, integrity, and availability.; ; Security patches and configuration updates are applied in a timely manner based on severity, with higher-risk issues addressed as a priority. Changes are deployed in line with change management processes to minimise service impact.; ; Information about potential threats is obtained from vendor security advisories, industry best-practice guidance, and relevant security notifications from the underlying hosting platform.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is performed through the collection and review of security-relevant events, including user sign-in activity, system events, and audit logs. Monitoring helps identify unusual or potentially malicious activity that may indicate a compromise.; ; When a potential security incident is identified, it is investigated by authorised personnel in line with the incident management process. Appropriate containment, remediation, and recovery actions are taken based on the nature and severity of the incident.; ; Incidents are triaged and responded to promptly, with higher-severity issues prioritised. Customers are notified of relevant incidents via established support communication channels.
• Incident management type: Supplier-defined controls
• Incident management approach: The organisation operates documented incident management processes, including predefined procedures for common incident types. Incidents can be reported by users through the support service using established contact channels.; ; Reported incidents are logged, assessed, and managed by authorised personnel in line with defined response procedures. Where appropriate, customers are kept informed of progress during an incident.; ; Following resolution, incident information and summaries are provided to affected customers as required, including details of the issue, impact, and actions taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 9%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau/Amtivo
• ISO 9001 accreditation date: Tuesday 12 May 2009
• What the ISO 9001 doesn’t cover: Clause 7.6 (Testing and calibration) has been excluded.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 75bae7a0-9f50-4553-9e29-99dfba1d6046
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.management@interactivesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.