DOLPHIN IT SOLUTIONS (UK) LTD

Endpoint Protection

This service helps protect endpoint devices from malware, ransomware, and other advanced cyber threats. It uses advanced endpoint detection with continuous monitoring and response by security analysts, helping public sector organisations improve cyber resilience and meet security and compliance requirements.

Features

• Continuous endpoint threat monitoring using behavioural analysis
• Real-time detection of malware, ransomware, and advanced threats
• Automated endpoint isolation and threat containment actions
• Centralised security management portal
• Endpoint telemetry collection and threat correlation
• Security alerting with investigation context
• Policy-based endpoint security enforcement
• Integrated threat intelligence updates
• Incident investigation and response workflows
• Secure UK-hosted security telemetry storage

Benefits

• Rapid detection and response to endpoint-based cyber threats
• Reduced risk of ransomware and malware outbreaks
• Improved visibility across all managed endpoint devices
• Faster incident containment and remediation
• Reduced operational burden on internal IT teams
• Enhanced cyber resilience for public sector organisations
• Supports compliance with security and data protection requirements
• Scales easily across distributed and remote workforces
• Minimises disruption from security incidents
• Access to specialist security expertise without in-house SOC

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@consultdolphin.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

662563767460392

Contact

Andy Taylor
020 3695 2848
admin@consultdolphin.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security

  Network security

  • Trusted network access and protection
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The service requires supported endpoint operating systems. Endpoint protection and response functions depend on network connectivity for policy updates and alerting. Planned maintenance may occasionally affect service operations or reporting. Support is provided during agreed service hours.
• System requirements:
  • Supported Windows or macOS operating systems on endpoint devices
  • Reliable internet connectivity for threat intelligence and alerting
  • Local administrative rights or MDM to deploy endpoint agent
  • Sufficient endpoint resources to run security agent
  • Firewall rules allowing outbound connections to security service
  • Time synchronisation enabled on protected endpoints
  • No conflicting endpoint security software installed
  • Endpoint devices enrolled and managed by buyer's IT team

User support

• Email or online ticketing support: Yes
• Support response times: Our standard SLA for initial response ranges from 4 hours for low-priority tickets, down to 30 minutes for urgent tickets. This applies during our support hours which are 7am - 7pm UK time. We can accommodate different hours / weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The service includes standard support at no additional cost, covering endpoint security policy setup and configuration, including changes to the policy throughout the contract. Monitoring assistance and response actions are included as standard.; ; Support is delivered by experienced cloud support engineers, with a named technical account manager assigned for service coordination and escalation. No additional paid support tiers are required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We'll work with the buyer’s IT team to onboard the service. This includes coordinating deployment of the security agent to supported endpoint devices. We'll configure the endpoint security policies upon agreement and guide the buyer on how they can amend these policies going forward, should they choose to have this autonomy. Documentation and onboarding guidance are provided.
• Service documentation: No
• End-of-contract data extraction: At contract end, we'll provide the buyer with relevant security reports and incident records generated during the service, on request. Following contract termination, endpoint telemetry and security data held within the service is securely deleted in line with the service data sanitisation process.
• End-of-contract process: At the end of the contract, we'll support the buyer with off-boarding, including providing relevant security reports and incident records generated during the service, on request. This support is included within the contract price.; ; Following confirmation from the buyer, endpoint security data and telemetry held within the service are securely deleted in line with the service data sanitisation process. Any additional reporting or extended data retention beyond the contract term may incur additional charges by agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service provides a secure, tenant-scoped web-based management portal allowing authorised buyer users to view security alerts and take action, and manage limited configuration in line with agreed roles and permissions.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Automatic and manual testing using Level Access’s AMP platform, and use case testing with JAWS 2022, Dragon® NaturallySpeaking 15 and ZoomText 2022.
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can request or make changes to security policies. Configuration to meet operational and compliance needs can be carried out by the buyer's authorised users, or by the supplier in line with buyer requirements.

Scaling

• Independence of resources: The service uses scalable cloud infrastructure with logically segregated customer environments to ensure workloads are isolated. Capacity and performance are monitored and managed to prevent contention. Resource scaling and service management processes ensure one customer’s usage does not adversely affect others.

Analytics

• Service usage metrics: Yes
• Metrics types: The supplier provides service metrics including endpoint protection status, detected threats, incident counts, response actions taken, and overall service health.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Acronis

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data by requesting security reports and incident records from us. Reports are provided in standard, usable formats and coordinated by the supplier as part of the service, including during contract exit.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed to be highly available and is built on resilient cloud infrastructure. The software vendor targets high service availability for endpoint security monitoring and response operations, excluding planned maintenance.; ; If service availability falls below agreed levels, we'll will work with the buyer to investigate and remediate the issue. Service credits or refunds may be granted from the software vendor in line with the contract terms. Full SLA details, including availability targets and remedies, are defined in the contract.
• Approach to resilience: The service is built on resilient cloud infrastructure designed to minimise single points of failure. Endpoint security detection and response capabilities are supported by redundant systems and automated monitoring to maintain service continuity.; ; The service is hosted in third-party data centres designed for high availability, with redundant power, cooling, networking, and physical security controls. Detailed datacentre resilience information is available on request.
• Outage reporting: Service outages and incidents are communicated to buyers via email alerts and direct notifications from the software. Where applicable, updates from the underlying software vendor are shared. There is no public status dashboard or outage reporting API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management areas is restricted to authorised personnel using role-based access controls and strong authentication. Administrative access is granted on a least-privilege basis and reviewed periodically.; ; Support channels are restricted to authenticated buyer contacts and authorised support staff. Access to customer data is limited to activities required to deliver support and is logged and monitored in line with service security procedures.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The service operates under the information security policies and controls of the underlying Acronis platform, which define how customer data is stored, protected, accessed, and managed. Overall responsibility for platform security sits with the software vendor, supported by certified security governance and assurance processes.; ; As we manage the service for buyers, we have documented internal security policies for service delivery, including controlled administrative access, configuration management, incident and breach reporting, and disaster recovery coordination. Compliance is supported through staff training, security awareness activities, periodic reviews, and adherence to UK data protection legislation and recognised cyber security standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Whilst changes to the core application are provided and managed by the software vendor, configuration changes made by us are reviewed through our Change Action Board. Proposed changes are discussed and assessed for operational and security impact before approval and implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats to the service are assessed through monitoring of software vendor security advisories and threat intelligence updates relevant to the service's components. The software vendor reviews identified vulnerabilities to determine the potential impact on service configuration and customer data.; ; Patches for the core application and underlying infrastructure are developed by the software vendor in line with their security processes. We will apply configuration changes / mitigations promptly following vendor guidance, and coordinate with buyers where changes may affect service operation. Information on potential threats is sourced from the software vendor and recognised cyber security sources.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The service uses automated endpoint monitoring and alerting to identify potential security incidents, including malicious activity or access anomalies. We review monitoring outputs and alerts to identify indicators of potential compromise or service issues.; ; When a potential compromise is identified, we follow defined incident management procedures, by containing and then investigating the issue, and potentially escalating the problem to the software vendor where platform-level issues are suspected.; ; Buyers are notified in line with our incident reporting requirements. Incidents are responded to promptly during service hours, with urgent issues prioritised for immediate investigation.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate within a documented incident management process which captures full incident details and affected users. We maintain predefined playbooks for common events such as phishing and ransomware, ensuring a consistent and efficient incident response.; ; Users can report incidents via our helpdesk portal. Technicians follow documented steps to triage the incident, and escalate when required. A post-incident review document will be produced, containing an executive summary and the steps taken to remediate the issue, as well as what will be done to prevent the incident in the future.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 17%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IMSM
• ISO/IEC 27001 accreditation date: Friday 1 May 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: IMSM
• ISO 9001 accreditation date: Friday 31 January 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D0cf7935-eef9-481c-a397-af293d071d49
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F0c2fde3-0bf4-4c3a-a3c8-38b52fd50e4c
• Other security certifications: Yes
• Any other security certifications: ICO Tier 1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@consultdolphin.com. Tell them what format you need. It will help if you say what assistive technology you use.