IBM UNITED KINGDOM LIMITED

IBM - Storage Insights Pro

Storage Insights Pro is a tool that delivers a common monitoring platform to organisations that have IBM block storage devices. These devices can include IBM FlashSystem, IBM Storwize, and IBM System Storage DS8000 models as well IBM SAN Volume Controller and IBM XIV Storage System, including current and legacy devices.

Features

• View the health, performance, and capacity from a single place
• Act on predictive insights before anomalies impact service levels
• Use actionable data to resolve more issues on your own
• Capacity optimization with reclamation planning
• Data placement optimization with tier planning
• Filter storage device events and focus on urgent actions
• Customisable alerting

Benefits

• Monitor capacity and performance from the storage Client's perspective
• Support capacity forecasting precision using historical growth metrics
• Reclaim unused storage to delay future purchases and improve utilization
• Optimise data placement based on historical usage patterns
• Monitor infrastructure & resolve issues by analysing historical data
• Identify and categorise storage assets

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

663029804654836

Contact

Anne-Marie Wheeler
0207 202 3000
ukcat@uk.ibm.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Maintenance events are deployed on a quarterly release schedule. As improvements are made patches are deployed on an as needed basis. Patches are designed to be deployed with no impact to service availability.
• System requirements:
  • Provide at least 1GB RAM and 3GB of disk space
  • Download and install minimum one instance of the data collector
  • Advised to run different OS per data collector for resilience
  • Allow outbound communication on port 443 using TCP
  • For redundancy/ best practice 2 data collectors are recommended

User support

• Email or online ticketing support: Yes
• Support response times: IBM Cloud Service Support response goals: Severity 1: 1 hour (24x7) Severity 2: 2 business hours Severity 3: 4 business hours Severity 4: 1 business day Logs are automatically collected and communicated to IBM Support eliminating the waiting and back-and-forth that could slow down time-to-resolution. And Storage Insights Pro gives users direct access to opening, closing, and tracking support tickets and trends. Review the Severity Descriptions guidelines for business impact associated to each severity level. Response Goals are intended to describe IBM's goals only, and do not represent a guarantee of performance.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Testers run tools to validate that all issues discoverable by automated testing have been resolved. They then complete a manual inspection and keyboard check of the product, before confirming everything is usable with a screen reader. As explained in the Launch Readiness phase, testers gather the testing results and prepare to record and report the results in industry standard formats.
• Onsite support: No
• Support levels: IBM Storage Insights Pro offers 24/7 remote support via a support ticketing interface that allows reported issues to be internally escalated to the required support level. This offering does not include the services of a dedicated technical account manager or a cloud support engineer.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Documentation and operation guides are provided upon purchase of Storage Insights Pro instance. Buyer will also have access to the IBM Knowledge Center for technical documentation, support forums and FAQs, along with a help portal within the Storage Insights Pro GUI.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract period the user will have the option to extract their data via an export utility that will allow the export of performance and capacity information.
• End-of-contract process: Once export of relevant data has been completed by the customer the data is deleted and the instance is de-provisioned.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: You can easily monitor the health, performance, and capacity of these IBM devices from a single place in the IBM secure ISO 27K certified cloud. With the collection of over 100 metrics from IBM devices, you can see the performance of the storage resources for your critical applications and storage systems, which helps you to investigate, detect, and resolve performance issues.
• Accessibility standards: EN 301 549
• Accessibility testing: Testers run tools to validate that all issues discoverable by automated testing have been resolved. They then complete a manual inspection and keyboard check of the product, before confirming everything is usable with a screen reader. As explained in the Launch Readiness phase, testers gather the testing results and prepare to record and report the results in industry standard formats.
• API: Yes
• What users can and can't do using the API: The IBM Storage Insights REST APIs can be used for various integrations. Some of the use cases are:; Integrate storage systems health, capacity, and performance statistics with Integrated Operations dashboards; Integrate alerts and notifications that are generated from storage systems with Incident Management systems; Integrate security alerts with SOAR tools (Security Orchestration, Automation, and Response) for cyber resiliency workflow automations
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: While overall, the service is multi-tenant, the service is composed of isolated units we call iblocks, where each iblock has dedicated networking, compute, database and storage. If a performance problem were to occur in one iblock, it is isolated from the other and can be remediated quickly. Networking and databases use dedicated baremetal servers, provided more isolation from potential external work. A micro-service architecture is used, additional Kubernetes pods can be spun up if necessary to meet the demand in an iblock. Each tenant has their own tenant-id to isolate all data in transit and at rest in the database.

Analytics

• Service usage metrics: Yes
• Metrics types: With the collection of over 100 metrics from IBM devices, you can see the performance of the storage resources for your critical applications and storage systems, which helps you to investigate, detect, and resolve performance issues. These include capacity values such as capacity, unassigned space, used space, and the compression ratio. Performance metrics such as read and write data rates, I/O rates, and response times.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is AES 256-bit encrypted.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Storage Insights Pro offers the customer the option to export data in the CSV format, this exported data can be filtered to export specific metrics (eg performance).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • HTML
• Data import formats: Other
• Other data import formats: Data upload performed solely via data collectors

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Protection within your network, the data in encrypted in flight and at-rest. Public and private key-pairs are provided to ensure secure communication.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability less than 99.9%, credit 2% of monthly subscription fee* Availability Less than 99.0%, credit 5% of monthly subscription fee* Availability Less than 95.0%, credit 10% of monthly subscription fee* * The subscription fee is the contracted price for the month which is subject to the claim.
• Approach to resilience: The internet gateway is provided by Cloudflare Each iblock consists of an IBM Cloud Kubernetes cluster with nodes in 3 distinct Dallas datacenters and of a Cassandra database cluster with nodes in 3 distinct Dallas datacenters. The micro-service architecture in Kubernetes means that additional Pods can be spun up, and problematic Pods can be restarted or reloaded Cassandra provide native data redundancy so data can be reconstructed in the event of Cassandra node failures without needing to restore from backup The offering has both an organizational Business Continuity Plan and an offering specific Business Continuity Plan and Business Continuity Testing is performed annually to verify database backups can be restored successfully Storage Insights is built using IBM Cloud for its Infrastructure and IBM Cloud IaaS and PaaS is SOC 2 Type 2 compliant
• Outage reporting: You must log a Service Down case within 24 hours of first becoming aware that there is a critical business impact and the Cloud Service is not available. GUI notifications and email alerts to the instance owner are provided for instances of update and maintenance. IBM Support will attempt to send a notification through the application in the event of an outage or disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Customer can grant access at their own discretion. Storage Insights and Support Tools use the IBMid for access and authentication. IBMid is managed then by the client.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Storage Insights follows IBM’s Information Technology Security Standard (IBM Confidential) and IBM Secure Release Process which consists of IBM’s Security and Privacy by Design process. Storage Insights adheres to: IBM Data Security and Privacy Principles: https://www.ibm.com/support/customer/csol/terms?id=Z126-7745&lc=en#detail-document General Terms for Cloud Offerings https://www.ibm.com/support/customer/csol/terms?id=i126-5948&lc=en#detail-document IBM Privacy Statement: https://www.ibm.com/privacy Storage Insights participates in an annual ISO 27001 program via IBM Industry Compliance team. Storage Insights is compliant with ISO27001, ISO27002, ISO27017, ISO27018, ISO27701. The offering itself is not SOC-2, but its IBM Cloud infrastructure and platform is SOC-2 The Bureau Veritas certificate is available at https://www.ibm.com/common/ssi/cgi-bin/ssialias?htmlfid=KUJ12445USEN
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The following change management processes are adhered to for managing changes to the production environment: • Changes to the production environment must be recorded and must be approved by the change advisory board • All support activities must be tracked in the IBM Support Portal for cloud services • All operational and maintenance activities must be tracked by the internal ticketing system
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Urgent patches can be deployed quickly. Storage Insights follows IBM Security's vulnerability remediation timelines. Vulnerabilities become know via various sources: Internal Security Scans and Healthchecks AppScan Scans: Static/Source, Open Source, Web/Dynamic Nessus network scans CIS Healthchecks (CentOS, Windows, Applications, Kubernetes Nodes) Vulnerability Advisor scans of Images in the IBM Container Registry BigFix Patching lists External Penetration Testing IBM Kubernetes Server - Node release notes IBM Cloud Security (IKS, network scans, HackerOne bug bounty hunters) Central Security (monitoring of QRadar logs) IBM CISO Vulnerability Advisories PSIRT
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cloudflare provides realtime networking protections and DDoS. EDR and runtime antivirus is in place for network, servers, storage. All access and other security events are logged into QRadar SIEM. SIEM is monitored 24x7 by IBM security. Internally all components are monitored using prometheus and grafana 24x7.
• Incident management type: Undisclosed
• Incident management approach: Storage Insights adheres to IBM Security's Incident Management process.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: If you're looking for a robust, cloud-based storage management platform, or are already an IBM Storage Insights user and want even more storage management capabilities, you can easily purchase a license for IBM® Storage Insights Pro or activate a 60-day trial.
• Link to free trial: https://www.ibm.com/docs/en/storage-insights?topic=pro-want-try-buy-storage-insights

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: Thursday 22 August 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas
• ISO 9001 accreditation date: Tuesday 3 June 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 16 October 2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: Yes
• Who accredited the PCI DSS certification: Schellman Compliance, LLC
• PCI DSS accreditation date: Friday 31 October 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3f96bc6f-909d-4286-b8d8-83a6e034c7ea
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B44f7e8e-3a9e-4634-a3f0-72c81ffc4450
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.