MEDTRONIC LIMITED

Touch Surgery Enterprise, supplied by Medtronic Ltd

Touch Surgery Enterprise from Medtronic Ltd allows surgical teams, hospitals and NHS Trusts to safely and securely access surgical videos for education and training, quality improvement and transformation purposes.
Optional analytics are offered for select procedures, which enables visibility of, and informed action on variability of practice in surgical practice.

Features

• Secure and remote access to surgical videos
• Remote access via mobile and web
• Encrypted cloud storage of surgical videos
• Real-time anonymisation of sensitive videoframes
• Analytics to understand variation in surgical practice
• Easy installation
• Artificial Intelligence (AI)
• Data and analytics
• Share surgical videos with colleagues

Benefits

• Advanced surgical training
• Share best practices
• Seamless access to surgical videos across mobile and web
• Review and reflection of practice
• Evidence base to drive improvement initiatives
• Support quality initiatives
• Promote evidence based standardisation

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rs.ukitendermanagement@medtronic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

663336143356814

Contact

Antoinette Dadzie
01923 212213
rs.ukitendermanagement@medtronic.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Fixed Record Database Management Systems
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: 100 words; Any platform or hardware planned maintenance work or upgrades will be communicated in advance and will be conducted outside business hours to minimise the impact to the provided services
• System requirements:
  • Internet browser
  • IOS or Android app

User support

• Email or online ticketing support: Yes
• Support response times: All support requests are answered within one working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Webchat is accessible when users log into their TouchSurgery.com account. Also via mobile phone app.
• Web chat accessibility testing: Not applicable
• Onsite support: Yes
• Support levels: Technical and cloud support are included in the price.; On-prem support is provided by agreement with the local clinical teams, and as desired.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide implementation experts to support the hospital throughout the go live phase. This means on site installation, training and support during the initial use of the system. We also provide documentation packages such as equipment manuals. Furthermore, the client will have access to online instructions of use and be able to access our remote support via phone ore-mail
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Printed (hardcopy)
• End-of-contract data extraction: Data can be extracted in a secure encrypted fashion at end of contract. Depending upon the quantity of data required, this service could be chargeable on a time and materials cost basis only
• End-of-contract process: Initial contract length is proposed at three years with option to extend. However, flexible duration could be negotiated depending on customer requirements. ; Notice of intent to cancel must be given one month in advance of end of contract. Customers will have 30 days post contract to manually download and extract data. If a bulkdownload is required, a quote detailing fees and specifics will be provided at the time, reflective of volume, time and material costs involved
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documents are included in the equipment package. Also, if a customer requests, a PDF version can be provided by email

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: 100 words ; Touch Surgery has a custom mobile application which users can use to access their recorded and stored content. By design the app is optimised to the smaller screen size of mobile devices, and does not allow downloads. ; The website used for access allows users to download their content for offline editing tools.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Software Solution: Surgeon and Procedure list can be customised to better reflect the surgical department's practice. This can be achieved by communicating the changes to our implementation team. ; User and Administrative Privileges: users with the highest hospital admin permissions can add/remove admins and/or members from the groups.

Scaling

• Independence of resources: Touch Surgery from Medtronic, has multiple types of auto scaling logic which responds to the amount of traffic or usage on our platform. This means our cloud-based platform will automatically adjust Its resources to cope with increased demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, regular reports and also reports on request are available
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can download their content from the Touch Surgery platform, dependent upon local admin permissions
• Data export formats: Other
• Other data export formats: MP4
• Data import formats: Other
• Other data import formats:
  • MP4
  • WAV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Touch Surgery from Medtronic Limited will use its commercially reasonable endeavours to ensure the software is available 7 days a week, 24 hours a day except for planned maintenance during non critical time periods(typically 6:00 AM GMT) on five working days notice
• Approach to resilience: Our service uses auto scaling load balanced servers, and is deployed in different availability zones. Our primary database has a hot standby in a separate data centre, which it can be switched to. In addition we have comprehensive tested disaster recovery planning
• Outage reporting: Touch Surgery from Medtronic Limited has various monitoring and alert mechanisms to inform of any service degradation across our platforms. We perform root cause analysis of any outage and internally document remediation steps

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Username and password are mandatory requirements. 2FA is available as an admin controlled option and generates a security code delivered to the user registered email address
• Access restrictions in management interfaces and support channels: Our users can access their own surgical video, and the surgical video contained within groups that they have been invited to by the hospital admins. Users can have different roles within the groups that they have been invited to. The permissions granted by that role are checked upon access attempts. Touch surgery enterprise staff are similarly segregated, assigned access only to the information they required before their job function. Changes to permissions must be approved by management. Every attempt to access resources is checked against the permissions of that role
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: 50 words; NHS Digital Data Security and Protection Toolkit(DSPT) ; Cyber Essentials Plus; SOC2 (Service Organisation Control) type 1
• Information security policies and processes: Touch Surgery from Medtronic Limited has a robust data protection and security programme, which includes executive level and cross functional committees charged with monitoring and assessing its information governance controls. ; Touch Surgery from Medtronic Limited maintains data security and protection policies in line with the NHS Digital Data Security and Protection Toolkit standards and the GDPR, which are reviewed periodically. ; A data protection impact assessment has been conducted for Touch Surgery in line with the requirements of GDPR
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Touch Surgery Enterprise from Medtronic Limited follows its change management policy that has been audited as SOC2 Type 1 compliant. All changes to the Touch Surgery Enterprise products through their lifetime are documented. All code changes are accompanied by regular automated tests, including quality assurance review, to ensure that the code changes reflect the specification, and that no regressions have been introduced. A comprehensive audit trail is recorded against the pull request that was raised to introduce the change
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Touch Surgery Enterprise from Medtronic Limited follows its Risk Management Policy that has been audited as SOC2 Type 1 compliant. This specifies the process for identifying internal, external threats and vulnerabilities, evaluating and addressing risks, and defining specified risk tolerances. A formal risk assessment is performed on at least an annual basis to identify internal, external threats and vulnerabilities that could impair the system.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Touch Surgery Enterprises internal data protection and security committees and executive management are responsible for: 1)identifying privacy and security risks; 2)monitoring data processing and activities; 3)monitoring compliance to internal policies, agreements, external standards and regulation;4) monitoring the operation and effectiveness of internal controls
• Incident management type: Supplier-defined controls
• Incident management approach: In the unlikely event that an information governance incident occurs, the internal committees will be notified as soon as possible to evaluate the severity and risk, consult with the relevant department and primary stakeholders cover to investigate and complete the applicable internal documentation requirements and comply with the requirements of the GDPR
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: On discussion with Medtronic sales team, a free fully-functional evaluation period may be agreed with the potential customer, depending upon their specific requirements. ; ; We do not offer "trial software", rather a short-term functional test of the system.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DEKRA
• ISO 9001 accreditation date: Monday 1 July 2024
• What the ISO 9001 doesn’t cover: Scope includes: Sales, order management, storage, handling, technical service and distribution of medical devices. Including regulatory affairs, import, post market surveillance, field service, EMEA and customer education
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ab0ff75d-3508-4c37-ae03-c912372ee4a7
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rs.ukitendermanagement@medtronic.com. Tell them what format you need. It will help if you say what assistive technology you use.