COCOMPLY LIMITED

Labour supply chain governance and IR35 compliance solutions

CoComply is a RegTech solution that helps organisations map and govern their labour supply chain across service providers. It delivers visibility, control and compliance by identifying who is supplying labour, on what terms and where, supporting consistent worker classification, reduced risk and a clear audit trail across complex service-based engagements.

Features

• Worker classification (IR35) Assessments
• Labour supply chain mapping
• Service provider risk identification
• Contractor and worker identification
• Bulk contract parsing and review
• Supplier checks and due diligence
• Policy, controls and workflow configuration
• Labour Supply Chain Training
• Dispute and challenge management
• Service Provider Mapping

Benefits

• Full visibility of the labour supply chain across service categories
• Improved governance and control for procurement
• Reduced IR35 worker misclassification risk
• Identification of hidden labour and spend
• Audit-ready evidence and transparency
• Operational efficiency at scale
• Cost reduction
• Reduce and streamline consulting spend

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@cocomply.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

664429619116986

Contact

Michael Cleavely
07830163267
michael@cocomply.co.uk

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Financial
        • Financial and Accounting Applications
        • Treasury and Risk Management Applications
        • Corporate Tax Management Applications
      • Human capital management
        • Core Human Resources Applications
        • Talent Management Applications
      • Procurement
        • Procurement
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Uptime Commitment: 99.9% availability during standard working hours.; Working Hours: Monday to Friday, 8:00 AM – 6:00 PM (UK business days, excluding public holidays).; ; CoComply maintains appropriate business continuity and disaster recovery arrangements proportionate to the services provided.
• System requirements:
  • Software licence
  • Modern Browser

User support

• Email or online ticketing support: Yes
• Support response times: Email Response Time: Same working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat is provided by a third party external service provider which is WCAG 2.2 AA compliant.
• Onsite support: Yes, at extra cost
• Support levels: CoComply offers dedicated customer service support for general queries, expert legal support for more complex queries. We offer specialist technical support if there is a system issue or outage. We always aim to offer best in class support, with SLAs determined by the customer pricing tier. Clients receive the services of a dedicated account manager. We encourage weekly calls to discuss any concerns or updates, continuing these sessions for as long as they add value to our clients.; Our pricing structure is transparent: there are no extra charges for account management, use of the chatbot, communications through Slack, email, Calendly, or the feedback feature.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting started with our service is designed to be straightforward, supported, and tailored to each organisation’s needs. We begin with structured discovery calls involving all key stakeholders, ensuring we understand your operating model, labour supply chain, systems, and risk priorities from the outset. This allows us to configure the platform and approach in a way that aligns with the business objectives and compliance obligations.; ; Following discovery, we provide live training sessions to ensure users are confident using the platform from day one. These sessions are supported by comprehensive onboarding collateral, including video walkthroughs, step-by-step process guides, and written guidance that users can refer back to. Training is practical and focused on real-world scenarios, not generic demonstrations.; ; To accelerate time to value, clients can upload ledgers directly into the platform. Our system automatically digests the data, identifies relevant worker populations, creates engagements and populates dashboards and workflows accordingly, removing the need for manual data preparation. This enables organisations to quickly gain visibility of their contractor landscape, identify risks, and begin taking informed, defensible action with minimal internal effort.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Upon end-of-contract, users can export their data in standard formats (CSV, JSON) via the administrative interface. We can also provide a complete data extract upon request. Data is retained for an agreed period (typically 30 days) following contract end to allow for extraction, after which it is securely deleted in accordance with our data retention policy.
• End-of-contract process: Upon end-of-contract , we provide a data export in standard formats (CSV, ODF) upon request. Data is retained for 30 days following contract end to allow for extraction, after which all customer data is securely deleted from our systems. User accounts are deactivated and access is revoked immediately upon contract end. We can provide written confirmation of data deletion upon request. There is no additional charge for this request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no difference between mobile and desktop service, the app is responsive and works across devices.
• Service interface: Yes
• Description of service interface: CoComply provides a web-based user interface accessible via modern browsers. The interface includes dashboards for managing workforce compliance assessments, engagement classification workflows, and reporting. Administrators can configure organisation settings, manage users, and access audit trails. End users complete assessments through guided forms and receive status notifications. The interface uses clear navigation, consistent design patterns, and responsive layouts that adapt to different screen sizes.; ; Accessibility standard: WCAG 2.2 AA
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our development process incorporates accessibility testing throughout the software lifecycle. We use automated accessibility scanning tools to identify WCAG compliance issues during development and as part of our continuous integration pipeline.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: CoComply provides a REST API for integration with existing workforce management systems.; Users can:; ; Retrieve engagement classification statuses and assessment results; Submit engagement data for classification; Access reporting and compliance data programmatically; Receive webhook notifications for status changes; ; Users cannot:; ; Create or modify organisation settings via API; Manage user accounts or permissions programmatically; Override classification outcomes; ; Limitations:; API access is subject to rate limiting and requires authentication via API keys issued to authorised administrators. All API activity is logged for audit purposes.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CoComply’s platform is configurable to align with each organisation’s governance model, risk appetite, and operating processes. ; ; The classification engine can be tailored to reflect how an organisation interprets and applies IR35 and broader worker classification criteria. This includes alignment with internal policy positions and precedent roles.; ; The platform can be configured so internal processes automatically trigger classification workflows. Events such as contractor onboarding, contract changes, extensions, or scheduled reviews can initiate assessments without manual intervention.; ; CoComply can reflect organisational risk appetite through configurable escalation rules, tolerance thresholds, review requirements, and approval paths for higher-risk or borderline determinations.; ; Users can select Dark Mode or Light Mode to suit preference and accessibility needs.; ; Customisation is delivered through platform configuration, workflow rules and triggers, role-based permissions, and policy alignment workshops during implementation, with ongoing support as policies or legislation evolve.; ; Configurations are applied once and operate consistently across the organisation to ensure repeatable, defensible outcomes.; ; Strategic configuration is typically defined with the CFO or Head of Tax alongside the internal IR35 working group, while day-to-day operational settings are managed by designated system administrators within the agreed governance framework.

Scaling

• Independence of resources: CoComply uses serverless architecture which scales automatically to meet demand, ensuring individual user performance is not impacted by overall platform usage. Each customer environment is logically isolated, preventing resource contention between tenants. This approach provides consistent performance regardless of concurrent usage across the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: CoComply provides metrics including active user counts, assessment volumes, supplier volumes, classification completion rates, and compliance status summaries. Administrators can view engagement activity and usage trends through the reporting dashboard.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data through the administrative interface using built-in reporting and export functions. Data is available in standard formats including CSV and ODF. Authorised administrators can generate exports of engagement records, assessment results, and audit logs at any time during the contract period.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CoComply targets 99.9% service availability, excluding scheduled maintenance windows. Scheduled maintenance is communicated in advance and performed during low-usage periods to minimise disruption.
• Approach to resilience: CoComply uses AWS serverless architecture with built-in redundancy across multiple availability zones. Services automatically scale to handle demand and fail over seamlessly in the event of infrastructure issues. Data is replicated across availability zones to ensure durability. This architecture eliminates single points of failure and provides automatic recovery from component failures.
• Outage reporting: Users are notified of service outages via email to designated administrators. We maintain a status page for real-time service updates. Post-incident reports are provided for significant outages, detailing root cause and remediation actions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised personnel using role-based access controls and multi-factor authentication. Administrative access is granted on a least-privilege basis and reviewed regularly. Support channels require identity verification before any account changes are made. All administrative and support actions are logged for audit purposes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: Cyber Essentials; Cyber Essentials Plus
• Information security policies and processes: CoComply maintains information security policies based on ISO 27001 principles, covering access control, data classification, incident management, and business continuity. We implement role-based access controls, enforce multi-factor authentication, and conduct regular security reviews. Staff receive security awareness training, and we maintain documented procedures for vulnerability management, change control, and data handling. Security policies are reviewed annually and updated to reflect evolving threats and regulatory requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All infrastructure is defined as code and version-controlled in Git. Changes follow a pull request workflow requiring peer review before deployment. Production deployments are automated through CI/CD pipelines, ensuring consistency and traceability. All changes are logged with timestamps, authors, and approval records. Infrastructure components are tagged and tracked through their lifecycle. Changes are assessed for security impact as part of the review process, with significant changes requiring additional security review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use automated dependency scanning to identify vulnerabilities in application code and libraries. AWS provides underlying infrastructure patching for serverless components. Critical vulnerabilities are prioritised for immediate remediation, typically within 24-48 hours. High-severity issues are addressed within 7 days. We monitor threat intelligence sources including CVE databases, AWS security bulletins, and NCSC advisories to stay informed of emerging threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use AWS CloudWatch and CloudTrail to monitor system activity and detect anomalies. Logs are retained and reviewed for suspicious behaviour including unusual access patterns, failed authentication attempts, and unexpected configuration changes. Alerts are configured for security-relevant events. When potential compromises are identified, our incident response process is triggered immediately, with initial assessment within 1 hour and containment actions prioritised based on severity.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We maintain a documented incident response procedure covering identification, containment, eradication, recovery, and lessons learned. Incidents are classified by severity and escalated accordingly. Critical incidents are responded to within 1 hour. Affected customers are notified promptly where data or service is impacted. Post-incident reviews are conducted to identify root causes and preventive measures.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7%
• Over £5,000,001: 8%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@cocomply.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.