Optimisation Service
iCoTech’s Optimisation Service provides ongoing access to Power Platform experts who support, maintain and enhance your solutions. It enables rapid issue resolution, continuous improvements and structured iteration, ensuring systems evolve with your organisation and deliver long‑term value.
Features
- Provides access to dedicated Power Platform experts
- Allocates a consultant for ongoing platform support
- Resolves incidents caused by updates or defects
- Maintains and enables stable platform performance
- Delivers minor enhancements through structured iteration
- Adds new features to boost adoption
- Offers consultancy for complex challenges
- Supports additional waves for major enhancements
- Provides monthly service review meetings
- Includes quarterly account management sessions
Benefits
- Ensures continuous enhancement of live Power Platform solutions.
- Improves system stability through proactive issue resolution.
- Increases organisational maturity with expert platform guidance.
- Reduces downtime caused by Microsoft platform updates.
- Supports evolving business needs through regular iteration.
- Enhances user adoption with ongoing training support.
- Provides dedicated consultants for consistent, reliable support.
- Enables faster delivery of new features.
- Strengthens governance with structured service reviews.
- Maximises long‑term value from Power Platform investments
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
6 7 4 2 3 5 0 7 5 4 2 5 5 6 0
Contact
ICOTECH GROUP LTD
Joel Markham
Telephone: 07535827929
Email: Joel.markham@icotechservices.co.uk
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- This is only available to customers using Microsoft Power Platform.
User support
- Email or online ticketing support
- Yes
- Support response times
- All response times are set to 1 hour, 24 hours 7 days per week.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- ICoTech Standard Support Model is our Support & Iteration Service whereby we deal with all 3rd line support requests but also iterate on live services on a monthly basis. Understanding the backlog of minor issues that are resolved within priority order, these items are reviewed along with the support cases in the standard monthly service review. Customers are able to log these Support Tickets via email, telephone or via the online portal. Furthermore Iteration changes can be requested via the same methods.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £1,500.00 | £1,500.00 |
| Associate business architect | £1,500.00 | £1,500.00 |
| Business architect | £1,500.00 | £1,500.00 |
| Lead business architect | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,500.00 | £1,500.00 |
| Senior data architect | £1,500.00 | £1,500.00 |
| Chief data architect | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,500.00 | £1,500.00 |
| Solution architect | £1,500.00 | £1,500.00 |
| Senior solution architect | £1,500.00 | £1,500.00 |
| Lead solution architect | £1,500.00 | £1,500.00 |
| Principal solution architect | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,500.00 | £1,500.00 |
| Technical architect | £1,500.00 | £1,500.00 |
| Senior technical architect | £1,500.00 | £1,500.00 |
| Lead technical architect | £1,500.00 | £1,500.00 |
| Principal technical architect | £1,500.00 | £1,500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £1,500.00 | £1,500.00 |
| Analytics engineer | £1,500.00 | £1,500.00 |
| Senior analytics engineer | £1,500.00 | £1,500.00 |
| Lead analytics engineer | £1,500.00 | £1,500.00 |
| Head of analytics engineering | £1,500.00 | £1,500.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £1,500.00 | £1,500.00 |
| Junior developer | £1,500.00 | £1,500.00 |
| Developer | £1,500.00 | £1,500.00 |
| Senior developer | £1,500.00 | £1,500.00 |
| Senior developer - management | £1,500.00 | £1,500.00 |
| Lead developer | £1,500.00 | £1,500.00 |
| Lead developer - management | £1,500.00 | £1,500.00 |
| Principal developer | £1,500.00 | £1,500.00 |
| Principal developer - management | £1,500.00 | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 43a4f7b7-cfe4-45f3-85ff-f5efb70c86fc
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 37e54927-6e77-44f0-9aef-2b96849684f4
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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