SYSGROUP TRADING LIMITED

Back-up-as-a-Service

Rubrik is a cloud-delivered Software as a Service (SaaS) providing secure, immutable backup and cyber recovery for cloud, SaaS, and on-premises workloads. The service enables organisations to protect data, detect cyber threats, and rapidly recover systems through policy-driven automation, dashboards, and reporting, without buyers managing infrastructure or backup platforms.

Features

• Immutable, ransomware-resistant backups across cloud, SaaS, and hybrid environments
• Policy-driven automated backups without manual scheduling
• Real-time dashboards showing backup health and recovery readiness
• Anomaly detection identifying suspicious encryption or deletion activity
• Rapid recovery of applications, databases, files, and virtual machines
• Centralised management via secure web interface
• Role-based access control for administrators and auditors
• Compliance reporting supporting GDPR and ISO requirements
• Predictable subscription-based SaaS delivery model

Benefits

• Recover critical systems quickly after ransomware or data loss
• Reduce operational overhead through automated backup management
• Improve cyber resilience with immutable, tamper-proof backups
• Gain visibility of data protection status across environments
• Simplify compliance with audit-ready reporting
• Minimise downtime using fast, reliable recovery workflows
• Remove need for legacy backup infrastructure
• Protect SaaS and cloud workloads consistently
• Detect cyber incidents early through analytics
• Consolidate backup and recovery into one platform

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@sysgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

674717899023664

Contact

Matt Woudberg
0333 101 9000
hello@sysgroup.com

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Business Intelligence
        • Business Intelligence
      • Advanced and predictive analytics
        • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: This software is an add on to the standard Rubrik system with additional support services.
• Cloud deployment model: Public cloud
• Service constraints: The service requires reliable internet connectivity, with recommended minimum bandwidth of 10 Mbps per protected workload and outbound HTTPS (TCP 443) access. It supports Rubrik-approved platforms only, including VMware vSphere, Hyper-V, Windows Server, and supported Linux distributions such as RHEL, Ubuntu, and SLES. Application-aware protection is available for workloads including Microsoft SQL Server and Active Directory, subject to correct configuration and permissions. Access is via supported web browsers only. Performance depends on network conditions and data volumes. Customers must maintain supported systems, meet compliance obligations, and validate restores.
• System requirements:
  • Reliable internet connectivity with sufficient bandwidth for backups and restores
  • Outbound HTTPS (TCP port 443) access for service management
  • Supported platforms including VMware vSphere or Microsoft Hyper-V
  • Supported operating systems within vendor and Rubrik lifecycles
  • Valid credentials and permissions for protected workloads
  • Modern, supported web browser for management access

User support

• Email or online ticketing support: Yes
• Support response times: Managed Operations Service operates on a 24x7 basis so incidents can be logged at any time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: The service includes standard and enhanced support levels, designed to align with buyer operational and resilience requirements.; ; Standard Support is included within the base subscription at no additional cost. It provides email and online ticketing access to the UK-based operations team, incident logging, fault diagnosis, and service request handling in line with defined SLAs. Standard Support covers backup monitoring, alerting, restore assistance, and routine service queries during agreed support hours, with priority-based response times.; ; Enhanced Support is available at an additional cost and provides extended service assurance for business-critical environments. This includes 24/7 support coverage, faster response and resolution targets, proactive service monitoring, and scheduled service reviews. Enhanced Support also includes regular recovery testing coordination, enhanced reporting, and priority handling of incidents and change requests.; ; Buyers receiving Enhanced Support are assigned a named Technical Account Manager, who acts as the primary point of contact for service governance, performance reviews, roadmap discussions, and escalation management. A Cloud Support Engineer is available to provide technical assistance for restores, configuration changes, and integration support where required.; ; All support levels operate under an ITIL-aligned service management framework, with clear escalation paths and transparent reporting.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported through a structured onboarding and enablement approach designed to ensure the service is adopted quickly and used effectively.; ; At service start, users receive guided onboarding, including service setup, access configuration, and initial policy alignment based on agreed requirements. This includes defining protected workloads, backup policies, retention periods, and recovery objectives. Onboarding activities are coordinated remotely and do not require onsite attendance.; ; Users are provided with online documentation, including user guides, configuration instructions, and operational runbooks covering routine tasks such as monitoring backups, requesting restores, and accessing reports. Documentation is maintained and updated to reflect service changes.; ; Remote knowledge-transfer sessions are available to walk users through the management interface, dashboards, and reporting features. These sessions are tailored to user roles, such as administrators, operators, or audit users, ensuring each group understands the features relevant to them.; ; Where required, users can access ongoing support via email and online ticketing for operational questions during early use of the service. The service interface itself is web-based and designed to be intuitive, reducing training overhead.; ; This approach enables users to become self-sufficient quickly while ensuring support and guidance are available throughout initial adoption.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: EN 301 549
• End-of-contract data extraction: At the end of the contract, users can extract their data through a controlled offboarding process designed to maintain data integrity, security, and compliance.; ; Prior to contract termination, users agree an exit plan that defines the scope of data to be extracted, the required format, and the transfer method. A final full backup can be performed to ensure data completeness. Data can then be exported from the service in industry-standard formats suitable for restoration or migration to another backup or recovery platform.; ; Data transfers are carried out using secure, encrypted methods, such as encrypted network transfer or encrypted storage media, depending on buyer requirements and data volumes. Users are provided with confirmation that the export has completed successfully, including integrity checks where applicable.; ; Access to data remains available for an agreed period to support validation and transition activities. Once users confirm successful extraction, and subject to any legal or regulatory retention requirements, data held within the service is securely deleted in accordance with defined deletion procedures. Confirmation of data deletion can be provided where required.; ; This approach ensures users retain full ownership of their data while supporting a secure and orderly exit.
• End-of-contract process: At the end of the contract, the service follows a structured off-boarding and exit process to ensure continuity, security, and compliance.; ; Included within the contract price, the supplier coordinates contract closure, confirms the end date, and provides continued access to the service for an agreed notice period. During this time, users can view dashboards, request restores, and validate backups. Standard exit support includes exit planning discussions, confirmation of in-scope data, and execution of agreed data-retention requirements. Where applicable, a final backup is completed to ensure data completeness before termination.; ; Users can extract their data using secure, encrypted transfer methods in industry-standard formats. Once data extraction is confirmed, customer data held within the service is securely deleted in line with agreed policies and regulatory requirements. Confirmation of deletion can be provided if required.; ; Additional costs may apply where buyers request services beyond standard exit activities. These may include large-scale or expedited data exports, extended access beyond the standard exit period, bespoke export formats, migration testing support, or enhanced exit management. Any additional costs are agreed in advance through a formal change or exit request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: This Service is provided using Zoho Desk.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: This Service is provided using Zoho Desk.
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise the service through configuration options available within the Rubrik Backup as a Service (BaaS) management interface. Customisation focuses on service tier selection, architecture, policy, access, security, and reporting settings, while the underlying platform and infrastructure remain supplier-managed.; ; What can be customised:; Users can select the appropriate BaaS tier (Endpoint, Foundation, Standard, Enterprise, or Enterprise Plus) and choose the deployment architecture, including local-only backup, offsite copy, or warm-standby. Backup policies can be configured through custom retention periods, backup schedules, and defined recovery objectives (RPO and RTO). Users can specify which workloads are protected, including endpoints, virtual machines, databases, file systems, and supported SaaS platforms.; Role-based access controls can be configured to define administrator, operator, and audit roles. Reporting dashboards, alert thresholds, notification preferences, and sensitive data monitoring and security features can also be tailored to support governance and compliance requirements.; ; How and who can customise:; Customisation is performed through a secure, web-based interface using guided configuration workflows and predefined options. Changes are logged and auditable. Configuration is carried out by authorised buyer users, typically system administrators or service owners, with supplier support available subject to buyer approval and change control.

Scaling

• Independence of resources: Sysgroup delivers its products with a guarantee that users won't be affected by the demand other users are placing on our services. To do this we have a 24/7 UK-based operations team, defined SLAs and service credit regimes, Proactive monitoring and capacity planning, and Scalable operational staffing aligned to customer demand. In addition, we are committed to hiring sufficient staff and scaling operational tooling to meet increasing customer demand and to maintain service quality

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides operational and usage metrics to support monitoring, governance, and assurance. Metrics include protected workloads, backup success and failure rates, storage consumption, recovery activity, policy compliance, and service health status. Security-related metrics include anomaly detections, recovery readiness indicators, and audit activity. Metrics are presented in near real time and historical views to support trend analysis, capacity planning, and compliance reporting.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Rubrik

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export their data through a controlled and secure data export process managed within the service. Prior to export, the scope, format, and method of transfer are agreed with the buyer. A final backup can be performed to ensure data completeness. Data is then exported in industry-standard formats suitable for restoration or migration to an alternative platform. Transfers are carried out using encrypted methods, such as secure network transfer or encrypted media where required. Integrity checks are performed to confirm successful export. Users retain access for an agreed period to validate exported data before service termination.
• Data export formats: ODF
• Data import formats: ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SysGroup BaaS guarantees 99.9% service availability, measured over a rolling three-month period, with a 99.9% availability target and defined incident response SLAs for priority levels P1–P4. Service performance is expected to achieve 95% compliance with all SLA targets. Where availability or SLA performance falls short, service credits apply as follows: performance up to 10% below target is treated as meeting the SLA and no service credit applies; performance 11–25% below target attracts a service credit of 10% of the quarterly charges; 26–50% below target attracts a 20% service credit; 51–75% below target attracts a 50% service credit; and 76–100% below target results in a service credit equal to 100% of the quarterly charges.
• Approach to resilience: Available on request.
• Outage reporting: Customers are proactively notified of relevant service issues. Outages are:; o Detected via continuous monitoring; o Logged and managed by the 24/7 Operations Team; o Communicated to customers through the SysGroup Service Desk; o Tracked via ticket references and progress updates

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based access control (RBAC), ensuring users only have permissions appropriate to their role. Authentication requires secure credentials and supports strong password policies and multi-factor authentication where enabled. All access and actions are logged for audit purposes.; ; Access to support channels is limited to authorised buyer contacts. Identity verification is performed before support actions are taken, and sensitive activities such as restores or configuration changes require explicit approval. Support staff operate under least-privilege access, with full logging and segregation of duties to maintain security and accountability.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SysGroup operates a comprehensive Information Security Management Framework aligned with ISO/IEC 27001:2022 and recognised UK government and industry best practice. This framework is supported by formally approved policies and documented processes covering Information Security, Risk Management, Access Control, Asset Management, Data Classification, Incident Management, Secure Change and Patch Management, Vulnerability Management, Supplier and Third-Party Risk Management, Business Continuity and Disaster Recovery, and Secure Disposal.; ; Overall accountability for information security sits with the Head of Cybersecurity, who reports into the senior leadership team. Day-to-day operational security is managed by cyber and operations leads, with defined escalation paths for security incidents, material risks, and non-compliance. Security posture, incidents, and assurance activities are reviewed through regular management reviews and reported to customers where required.; ; Compliance with policies is ensured through mandatory staff security awareness and role-based training, least-privilege access controls, continuous security monitoring and logging, and formal ITIL-aligned change management processes. Regular vulnerability scanning and penetration testing are performed, supported by internal reviews and independent external audits. Supplier security is managed through due diligence, contractual controls, and ongoing assurance. Policies are reviewed at least annually, or sooner where changes in risk, regulation, or service scope require updates.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SysGroup operates an ITIL-aligned configuration and change management framework to ensure service stability, security, and auditability. Service components are tracked as Configuration Items (CIs) within a central configuration management system, with defined ownership, version control, dependencies, and lifecycle status maintained throughout onboarding, change, and offboarding.; ; All changes follow documented Standard, Normal, or Emergency change processes and include risk, impact, and rollback assessment. Each change is assessed for potential security impact, including effects on confidentiality, integrity, availability, access controls, and logging. Security-relevant changes require additional cyber security review and approval prior to implementation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The service follows a structured vulnerability management process to identify, assess, and remediate security risks. Potential threats are identified through continuous monitoring, vulnerability scanning, penetration testing, and review of security alerts. Vulnerabilities are assessed using a risk-based approach considering severity, exploitability, and impact. Critical and high-risk issues are prioritised and patched as soon as practicable, with accelerated remediation where active threats are identified. Lower-risk vulnerabilities are addressed through scheduled maintenance cycles. Threat intelligence is sourced from vendor security advisories, recognised vulnerability databases (such as CVE disclosures), and trusted security bodies, ensuring emerging risks are identified and managed promptly.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: SysGroup operates continuous protective monitoring to identify, detect, and respond to potential security incidents. Monitoring includes log collection and correlation, alerting on anomalous behaviour, and threat intelligence-led detection to identify indicators of compromise, misuse, or breaches.; ; When a potential compromise is identified, alerts are triaged by the 24/7 UK-based operations team, with immediate containment actions taken where required. Incidents are managed through a formal ITIL-aligned incident response process, including investigation, remediation, and post-incident review.; ; Response times are severity-based, with critical incidents (P1) responded to immediately within agreed SLAs, and lower-severity incidents handled in line with prioritised response targets defined contractually.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: • SysGroup operates a formal ITIL-aligned incident management process, including:; i. Pre-defined severity levels (P1–P4); ii. 24/7 Service Desk; iii. Phone and email reporting channels; iv. Vendor coordination where required; v. Regular progress updates and ticket tracking; • Incident reports and outcomes are communicated through the service desk and reviewed during quarterly service reviews

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation ISO Certification Limited.
• ISO/IEC 27001 accreditation date: Wednesday 12 January 2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification applies exclusively to the Information Security Management System (ISMS) supporting the provision of Managed IT Services, including Strategic Consultancy, IT Support, Cloud Services, Data Centre Services, Security Solutions and Connectivity.; ; Activities falling outside this defined scope are not covered. This includes any services not directly related to the delivery or management of these managed IT services, such as standalone hardware resale, third-party services delivered under the supplier’s own certifications, customer-managed environments not operated or administered by us, and internal corporate functions not impacting service delivery. Where third parties are involved, assurance is managed through contractual and supplier risk controls rather than our certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: QMS International
• ISO 9001 accreditation date: Wednesday 23 February 2022
• What the ISO 9001 doesn’t cover: SysGroup’s ISO 9001 certification applies to the delivery of IT Managed Services, including Strategic Consultancy, IT Support, Cloud Services, Data Centre Services, Security Solutions, and Connectivity. Any services, activities, or offerings that fall outside these defined service areas are not covered by the ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Asa
• PCI DSS accreditation date: Tuesday 30 September 2025
• What the PCI DSS doesn’t cover: Our certification covers the below:; Hosting Services:; - hardware, infrastructure/networking, storage, security services, multi-tenant service provider; Managed Services:; - Systems security services, IT support
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 9fd2a9c4-5f8e-44de-90e6-8a2610a05278
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@sysgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.