MORE IQ LIMITED

More IQ Dynamic Resource Scheduling and Optimisation

True Cloud field based resource scheduling and optimisation for Field Service Operatives.

Real-time, reactive optimisation for appointments, planned and preventative repairs, complex repairs, minor works, programmes, projects, voids and servicing workflows.

API driven design with fully documented integration.

Features

• Global Real Time Resource Optimisation
• Dynamic Scheduling
• Available with or without UI
• API First Open Integration
• Real Time Appointments and bookings for simple and complex works
• Flexible Voids and Project Workflow, including sequencing
• Reactive Repairs Workflow
• Self Service Portal API
• On-Line documentation
• Mobile Workforce Optimisation

Benefits

• Fully integrate with any back office system
• Reduce mobile workforce operating cost
• Reduce mileage and CO2 emissions
• Ability to fully embed scheduling inside existing user interface
• React in real time to all field based events
• Manage voids and projects in real time
• Ability to utilise resources across different workflows
• Algorithm processes at high speed for immediate results for scheduling
• Machine learning to profile travel time
• Continuous immediate background global optimisation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.shipton@more-iq.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

675804622541344

Contact

Nick Shipton
07912949465
nick.shipton@more-iq.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Housing systems; Housing Repairs systems; Contractor systems; Mobile solutions; ERP; CAFM; FM solutions; HR Solutions; CRM; Job Management; Works Management; Field Service Solutions
• Cloud deployment model: Public cloud
• Service constraints: Solution is built and deployed within AWS, no other generic service constraints.
• System requirements: Internet Access

User support

• Email or online ticketing support: Yes
• Support response times: All support tickets that are received within the defined working hours will be acknowledged within 1 hour and responses will be sent as per the relevant priority assigned to the ticket on the More IQ SLA.; ; As standard weekends are not defined as working hours, and support would be available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard More IQ Priorities are as follows;; ; High: Response Time: 2hr; Medium: Response Time: 1 working day; Low: Response Time: 2 working days; ; All live customers have access to technical application managers .
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On line Training; On site Training; On line API documentation and on line conceptual documentation.; ; Full end to end process design assistance, data model assistance, configuration workshops, testing assistance, Go-Live support, Post Go-Live support.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Export Facility within service or via API call.
• End-of-contract process: Exported data included is included in the price of the contract.; ; Read-only access can be granted at an additional cost
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All generic on-boarding documentation is provided via the solution itself, where required More IQ will work with specific organisations and user to provide documentation in specific formats if required.; ; More IQ also assist organisations in preparing site specific on-boarding documentation for their own specific set-ups and configurations which can differ from site to site.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Fully functional service interface available to be able to both configure the service and transact within the service.; All features and functionality is available through the use of the service interface.; Service interface also has administration area available for new user set up, back up administration, live to test copy.; Ability to access all API and integration documentation directly from service interface.; All colour aspects in the solution are configurable and there are icons such as 'stars' that are matched to the relevant colours.
• Accessibility standards: None or don’t know
• Description of accessibility: The user interface has been designed to allow for ease of navigation and use within the required use of the solution.; ; The solution is designed as an office based tool and is accessible via usual office based devices including touch screen devices.; ; Colours used within some of the key visual displays of the solution are configurable and could therefore be adapted to suit users personal requirements.
• Accessibility testing: No specific interface testing has been completed with accessibility tools, however More IQ are committed to ensuring we engage with our user base to make the UI as accessible as possible.
• API: Yes
• What users can and can't do using the API: 100% of features including all configuration and transnational features are available through API's.; The service is built for integration and therefore the API exchange is visible at all points of the service.; The application is API based; There are no limitations to how users can set up or make changes to the service through the API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be fully configured to suit a customers requirements and can be controlled by an administrator and can be done either through the service interface or through the API.

Scaling

• Independence of resources: More IQ is a true cloud solution sitting on AWS and therefore benefits from standard cloud architecture such as load balancing and automatic scalability.

Analytics

• Service usage metrics: Yes
• Metrics types: User stats and licence usage; Job volumes and statuses
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: From within the service interface there is an option to export data to excel.; Data can be exported via API calls.; By default data is pushed back to any integrated systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: More IQ have an availability target of 99.99%; ; More IQ do not offer any system for refunding users as standard.; ; Any planned maintenance outside of working hours is not included within the availability target.
• Approach to resilience: The service is architectured using a standard cloud Micro Service architecture and more information can be requested from More IQ.
• Outage reporting: Any outages will be reported via e-mail alerts and a in application news feed; ; More IQ will follow up any outage with an analysis of the root cause and actions taken to resolve and prevent future outages occurring.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access in management and support channels is restricted by 2 Factor authentication and deeper management requires VPN access with a personnel access key.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow processes and procedures that are in line with those contained with ISO/IEC 27001 although currently More IQ are not ISO accredited yet.; ; All security policies and processes are overseen by board level executives.
• Information security policies and processes: All security processes and policies are overseen and defined by board level executives and managed according to ISO 27001.; ; These processes form part of the standard reporting structure of More IQ managed by More IQ Technology Director supported by other members of the senior management board.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All configuration and change management is governed by policies in line with ISO standards and all changes to software are completed via a fully automated testing procedure including regression testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Continual assessment is in place to assess potential threats to the system and any required patches will be applied in a timely fashion dependant upon the nature of the threat.; ; More IQ has registered with OPEN CVE in order to receive all latest information in regards to any threats which feed into the decision to supply a required security patch.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Active Monitoring is provided via the AWS standard monitoring service, and secondly by internal monitoring tools (3rd party components).; Any incidents are communicated to relevant staff within More IQ for assessment, resolution and escalation where appropriate.; Customers will be informed with 4 hrs of incident and outcomes.; Timescales are also noted with the More IQ SLA document.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Management policy.; All incidents will be managed via the More IQ support process via the service desk tool.; More IQ will manage incidents as per the company support statement with customers being informed periodically as per the policy and priority of the incident.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12.5%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1231b8de-9b35-4f04-8485-259f97b0fd83
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.shipton@more-iq.com. Tell them what format you need. It will help if you say what assistive technology you use.