SOFTCAT PLC

Agentycs

Agentycs is a UK-sovereign agentic AI and data analytics platform for government and secure organisations. It enables rapid ingestion, analysis and orchestration of structured and unstructured data, delivering trusted decision support through deployable, air-gapped or cloud-based environments while maintaining full data ownership and auditability.

Features

• Hybrid search across structured and unstructured data sources in realtime
• Natural language analytics- to query, create, and transform datasets secure
• Natural language analytics- to query, create, and transform datasets secure
• Agentic data lakehouse- enabling large-scale analytics and governance
• Private LLM inference- with full data sovereignty and auditability
• Multi-LLM orchestration- selecting optimal models per task or objective
• Semantic knowledge graphs- for entity resolution and relationship analysis
• Automated report generation- with provenance, traceability, and policy controls
• External system integrations- via secure APIs alongside existing architectures
• Edge and air-gapped deployment- using vertically integrated hardware

Benefits

• Accelerate decision-making by transforming complex data into actionable intelligence.
• Maintain full data sovereignty across cloud, on-prem, and air-gapped environments.
• Reduce manual effort through automated analysis, extraction, and reporting workflows
• Search and analyse structured unstructured data using natural language queries.
• Deploy AI securely in classified, offline, or denied-communications environments.
• Integrate seamlessly with existing systems without disrupting current architectures.
• Improve auditability with transparent, governed, and traceable AI outputs.
• Tailor AI applications to departmental objectives without creating data silos.
• Lower operational costs through efficient data architecture and model orchestration.
• Enable faster time-to-value using pre-built analytics and agentic capabilities.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

680168501642742

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Data Labeling Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: Web browser

User support

• Email or online ticketing support: Yes
• Support response times: Agentycs provides support during UK business hours (Monday–Friday, 09:00–17:00, excluding public holidays). All support requests receive an initial response within four business hours. Support is provided on a best-efforts basis, with no guaranteed resolution times. Issues are prioritised by severity and handled using commercially reasonable efforts. Requests submitted outside business hours are addressed on the next business day. Optional enhanced support may be available by separate agreement but does not include guaranteed response times, 24×7 coverage, or weekend support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Agentycs provides a single standard support level designed to offer reliable, sustainable assistance during UK business hours (Monday to Friday, 09:00–17:00, excluding public holidays). All support requests receive an initial response within four business hours. Support is delivered on a best-efforts basis, with no guaranteed resolution times, and issues are prioritised according to business impact.; In addition, Agentycs may offer optional enhanced support arrangements by separate agreement. Enhanced support may include priority handling of requests, more frequent status updates, and limited best-efforts assistance outside standard business hours. Enhanced support does not include guaranteed response or resolution times, 24×7 coverage, or weekend support, and is subject to team availability.; Standard support is included within the service price at no additional cost. Any optional enhanced support is priced separately and agreed on a case-by-case basis depending on customer requirements and scope.; Agentycs does not assign a dedicated technical account manager as standard. Customers are supported directly by the engineering team, ensuring access to experienced cloud and platform engineers who are familiar with the service and customer environments.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Training, online user guides, short video guides, in person training
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is owned by customer and stored on the customer's storage infrastructure. When the customer disables Agentycs' access or the contract ends, the system will no longer be able to access customer data.
• End-of-contract process: The customer's systems will be disabled and all residual metadata will be wiped within 30 days or sooner on request.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Agentycs’ onboarding and offboarding documentation is designed to be clear, structured, and accessible to a broad range of users. Documentation is provided in standard digital formats (such as Word or PDF) that are widely supported by assistive technologies, including screen readers and text magnification tools.; ; Documents use clear language, logical heading structures, and consistent formatting to support readability and navigation. Content avoids unnecessary jargon where possible and provides step-by-step guidance to reduce cognitive load.; ; Where customers have specific accessibility requirements, Agentycs will make reasonable efforts to provide documentation in alternative formats or adjust presentation to support individual needs. Accessibility considerations are reviewed as part of ongoing documentation improvements, although formal certification against WCAG or EN 301 549 has not been undertaken.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Cans: Access data, run queries, trigger automations, upload files. Can'ts: Manage users, access admin settings.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Rate-limiting on LLM usage, horizontal autoscaling on core services, tenant-isolated query processors.

Analytics

• Service usage metrics: Yes
• Metrics types: Billing, Performance, Audit trails, Service Tickets
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Agentycs

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data is owned by customer and stored on the customer's storage infrastructure. When the customer disables Agentycs' access or the contract ends, the system will no longer be able to access customer data.
• Data export formats: Other
• Other data export formats: Parquet
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • ODF
  • JPEG
  • PNG
  • WAV
  • MP3

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Provided on request

Availability and resilience

• Guaranteed availability: Agentycs operates the service on a best-efforts basis and does not guarantee a specific level of service availability. No uptime percentage or availability commitment is included within the standard Service Level Agreement.; ; The service is designed and operated to support reliable availability during normal operation, with proactive monitoring and planned maintenance carried out to minimise disruption wherever reasonably possible. Planned maintenance is communicated in advance where feasible.; ; Service availability may be impacted by factors outside Agentycs’ reasonable control, including third-party infrastructure or dependency failures, customer-initiated changes, network conditions, or force majeure events. These factors are excluded from availability considerations.; ; As no availability level is guaranteed, service credits, refunds, or financial penalties are not offered in relation to service availability. Support commitments focus on response times and issue prioritisation during UK business hours, as defined in the support SLA.; ; Where customers have specific availability, resilience, or operational requirements, these can be discussed and agreed separately as part of a bespoke contractual arrangement, subject to technical feasibility and commercial terms.
• Approach to resilience: Available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based access controls and dedicated administrator accounts. Privileged access is limited to authorised personnel only and enforced using the principle of least privilege. Where deployed in customer environments, Agentycs integrates with existing identity and access management systems (for example Active Directory) to replicate and enforce customer-defined access policies. Multi-factor authentication is used for administrative access, and all management actions are logged and auditable. Support access is controlled, time-bound where required, and subject to approval and monitoring to ensure security and accountability at all times.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Agentycs approaches security governance through a formal, ISO 27001-aligned information security management framework. Security is embedded across platform design, development, deployment, and operations, with defined ownership, documented policies, and regular risk assessments. We apply least-privilege access, zero-trust principles, continuous monitoring, and auditable controls across data, infrastructure, and AI workloads. Governance is enforced through policy-driven controls, supplier assurance, secure development practices, and regular internal reviews. This ensures confidentiality, integrity, and availability of customer data across sovereign, on-premise, edge, and air-gapped deployments, while meeting public-sector and regulated-environment security requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Agentycs follows formal configuration and change management processes aligned with ISO/IEC 27001 and ISO/IEC 27002 controls. All service components (software, infrastructure, models, configurations) are uniquely identified, version-controlled, and tracked throughout their lifecycle using controlled repositories and configuration baselines.; ; Proposed changes are recorded, risk-assessed, and reviewed for operational and security impact prior to approval. Security considerations, including data protection, access control, and deployment environment are evaluated as part of every change. Approved changes are tested in controlled environments before release, with rollback procedures defined. All changes are logged and auditable, ensuring traceability, accountability, and continued service integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Agentycs maintains a proactive vulnerability management process aligned with ISO/IEC 27001. Potential threats are identified through continuous monitoring, automated vulnerability scanning, dependency analysis, and periodic penetration testing. We track advisories from trusted sources including vendor security bulletins, NCSC guidance, and industry vulnerability databases. Vulnerabilities are risk-assessed based on severity and impact, with remediation prioritised accordingly. Security patches are deployed promptly, with critical updates addressed as a priority. All remediation actions are logged, reviewed, and validated to ensure ongoing platform resilience.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Agentycs operates continuous protective monitoring across all supported environments. System logs, access events and security signals are monitored to identify potential compromises or anomalous behaviour. When a potential incident is detected, predefined response procedures are activated, including investigation, containment and remediation. Incidents are assessed and responded to promptly based on severity, with escalation where required. Monitoring and response processes are regularly tested to ensure rapid detection and effective incident handling, supporting service resilience and customer trust.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Agentycs operates a formal incident management process aligned with ISO 27001. We maintain pre-defined playbooks for common security and service incidents, including data security events, service availability issues, and access anomalies. Incidents can be reported by users via dedicated support channels, secure email, or agreed service desks, with escalation paths defined by severity. All incidents are logged, triaged, investigated, and resolved according to documented procedures. We provide customers with clear incident notifications, regular status updates, and a formal incident report detailing root cause, impact, remediation actions, and preventative measures taken.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A lightweight trial licence for experimentation for a period no longer than 1 month

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.