QLIKTECH UK LIMITED

Qlik Data Catalog

Qlik (Talend) Cloud Data Catalog is a Cloud Service that discovers, profiles, organises and documents metadata from any data source, making it relatable and searchable. It includes team-based data curation and data lineage tracking tools and includes the following features: Design & Productivity Tools, Crawlers & Connectors, Management & Monitoring

Features

• Faceted search, data sampling, data classification, categorising and auto-profiling.
• End-to-end data relationship discovery and certification.
• Automatically crawls and profiles data and metadata at scale.
• Build and maintain enterprise semantics and Business Glossary.
• Metadata documentation and establishment of end-to-end data lineage
• Uses machine learning and smart semantics to automatically discover data
• Automated metadata harvesting from SAP, Tableau, Qlik, Talend, many others.
• Extensible metamodel to implement additional business concepts & policies.
• Automatically identifies data lineage and impact analysis.
• Quickly identify report and analytics data lineage for confidence/compliance.

Benefits

• Automatically identifies and analyses all metadata used across the organisation.
• Active Metadata Management for continuous consistency and accuracy.
• Impact Analysis and Change Management to govern changes & updates.
• Comprehensive approval workflows for business glossary authoring governance.
• Creates log of business, technical and operational metadata
• Dashboards to drive up user adoption / enhance user experience
• Role based access to support data governance / data security
• Uses Machine Learning to reduce manual effort and accelerate adoption.
• Helps identify & accelerate the creation of data pipelines
• Single, unified platform to support business & technical user personas.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

683134573883471

Contact

Nick Ward
07557267116
nick.ward@qlik.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Master Data Intelligence Software
  • Metadata Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Most Talend services are accessible via web browser except Studio
  • Studio is an Eclipse-based IDE for data engineers

User support

• Email or online ticketing support: Yes
• Support response times: SLA is based on level of Support, and it is published on our website at https://www.talend.com/technical-support/support-statements/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat works with industry standard screen readers.
• Web chat accessibility testing: We rely on our web chat vendor for all testing of their service, no aditional testing done by Qlik
• Onsite support: Yes, at extra cost
• Support levels: Level 1: Non-technical problems, Level 2: Standard Technical issues, Level3: Advanced/Bug issues
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Extensive online product training/enablement, solution accelerators, packaged Professional Services support e.g. QuickStarts for New subscriptions and for specific services (such as Data Catalog).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No customer data is persisted within Talend services by default. Users can determine whether to store their data in their preferred cloud, on premises or on the Talend Cloud.
• End-of-contract process: Notification of pending service termination appears in all user interfaces / experiences. Customer 'data' (job meta data and job binaries) are deleted 30 days after contract termination.; Users can use all available tooling and support to extract their data while the contract is in place - these costs are covered within the subscription fee. Costs for assisting (Consulting) at the end of a contract would be chargeable.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Readable by industry standard screen readers

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Talend employs intuitive, graphical and highly productive persona-based interfaces to the various services offered. Most service interfaces are persona-aligned, intuitive, web based experiences.
• Accessibility standards: None or don’t know
• Description of accessibility: WCAG 2.0 A (partial).; Most Talend services are accessible via web browser except Studio, the Eclipse-based IDE for data engineers
• Accessibility testing: Qlik generally relies on the assistive technologies available within supported web browsers.
• API: Yes
• What users can and can't do using the API: Comprehensive REST API to drive the entire range of Talend services programmatically.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: By configuring and combining services to deliver solutions for specific use cases e.g. data ingestion, cloud migration, enabling analytics, etc.; Users would customise using Studio to build drag and drop data pipelines / jobs. System components such as reports and dashboards can be customised.; Users with appropriate permissions can customise

Scaling

• Independence of resources: Qlik (Talend) Cloud provides a fully isolated, multi-tenant service to help ensure demand from other users don't not impact a customer's service

Analytics

• Service usage metrics: Yes
• Metrics types: The type and cadence of provision of metrics is dependent on level of Support, you would work with your DSE as part of the Talend Success Package
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: "Customer data and metadata stored on Talend infrastructure is always encrypted in transit with TLS 1.2 and at rest with minimum AES-256. A unique data encryption key (DEK) is used to encrypt tenant specific information"; Talend relies on third-party key management services such as AWS KMS and HashiCorp Vault to manage the encryption key lifecycle, including key rotation. Talend relies on trusted certificate services such as AWS Certificate Manager or Let’s Encrypt to provision, manage, and deploy SSL/TLS certificates.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: No customer data is persisted within Talend services by default - so users would have access to their data from whichever storage medium they have selected.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • XML
  • JSON
  • Avro
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • XML
  • JSON
  • Avro

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: "Talend, across its cloud applications, collects only the customer information needed to provide its services or to manage customer accounts. All personally identifiable information that we collect (such as name, country, and email address) is protected with encryption at rest via AES-256 and in transit via HTTPS TLS 1.2."; Provision or additional VPC security through support for AWS PrivateLink and Azure Private Link services.

Availability and resilience

• Guaranteed availability: 99.9% system availability level for Talend Cloud services; 99.5% system availability level for Talend Cloud Data Catalog; See https://talend-legal doc.s3.amazonaws.com/Service+Level+Agreement+for+Talend+Cloud+Services+(v2021.04.01)+(English).pdf
• Approach to resilience: Talend Cloud services leverage and inherit the resilience characteristics of the underlying AWS or Azure services upon which it is built.
• Outage reporting: See https://trust.talend.com/ for more details.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Perimeter security includes the following:; • Route 53 private hosted zone (Azure DNS) – server IP addresses are unknown to the outside world - user connects through the DNS manager.; • VPC firewalls – Servers and storage are deployed within VPC, and all VPCs are protected by “Security Group” policy firewall.; • Bastion Hosts - Servers are the only part of the VPC with outside (internet) access. Only SSH connections allowed.; • AWS Shield (Azure DDoS) – DDoS protection; • Web Application Firewall (WAF); • Network-based IDS and IPS; • AWS CloudWatch (Azure Monitor); • AWS KMS (Azure-HashiCorp KMS)
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CSA; Talend leverages an Information Classification & Data Handling Policy, as verified in the SOC2 report. Technical and organizational measures are applied in the frame of the latest GDPR provisions as per the European Directive.; See https://cloudsecurityalliance.org/star/registry/talend-inc/
• Information security policies and processes: Talend leverages an Information Classification & Data Handling Policy, as verified in the SOC2 report. Technical and organizational measures are applied in the frame of the latest GDPR provisions as per the European Directive.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Talend's Change Management Policy ensures all procedures are followed during the release process and that contingencies are in place. Each release moves through the lower Cloud environments before being released to Production. Segregation of duties is maintained for testing and approval by the Site Reliability Engineering (SRE) team. Change Management processes are audited annually by SOC 2 auditors.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability Tests are performed periodically by a 3rd party specialist and internally by Talend IT staff to identify threats.; Talend manages the installation of operating system and supporting software, also the deployment of necessary security patches and operating system services packs.; All critical systems are patched to the most recently released, appropriate software patches to protect against exploitation and compromise of sensitive data by malicious individuals and malicious software. Talend subscribes to security bulletins to identify the most recent software patch versions and newly identified vulnerabilities to remediate production servers that are out of compliance and requiring updates.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security services from third-party vendors to protect Talend Cloud Data Fabric:; - External scanning tools to ensure that systems and containers are hardened, configured, and patched .; - NIST Cybersecurity Framework as part of its global security strategy.; - Built-in segmentation capabilities of AWS Security groups and Microsoft Azure - restrict inter-resource communication.; - All code is tested before promotion to production (DEV, QA, Staging).; Perimeter security includes :; • Anti-DDoS protection; • Web Application Firewall; • Network-based intrusion detection system and intrusion prevention system (IPS); • Security information and event management system (SIEM); • Cloud Security Posture Management (CSPM)
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Security incident response plan, and roles & responsibilities for security incidents are defined as required by SOC 2 Type II.; Security incidents and other service impacting incidents are reported on http://trust.talend.com. Incidents are managed following Incident Response and Escalation Management Policy. Upon identified availability incident causing non-availability of Talend Cloud, Talend will investigate the problem and will then report on trust.talend.com. Separately, impacted customers are contacted once the service is restored. Incidents requiring legal action or intervention are communicated to the appropriate authorities. Talend tracks, monitors and aggregates all customer activity and host platform activity for forensics analysis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full product functionality included, 30 days trial length as standard but can be extended.
• Link to free trial: https://www.qlik.com/us/trial/qlik-talend-cloud

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 45%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Standards Institue of Israel – QCD
• ISO/IEC 27001 accreditation date: Tuesday 20 October 2020
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1aa345fd-4c3d-47df-9eac-814690492a08
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aa0d1f48-38ad-4262-9f94-8d9cb9f70df9
• Other security certifications: Yes
• Any other security certifications:
  • HI TRUST
  • IRAP
  • SOC1
  • SOC2
  • SOC3

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.