AKITA SYSTEMS LIMITED

Cloud Migration Support Service

Akita provides cloud migration support including planning, preparation, user transition tasks and post-migration assistance. We help buyers move workloads to cloud services by offering guidance, configuration help and operational support to reduce disruption and maintain continuity during the migration process.

Features

• Planning support for cloud migration readiness and workload assessment.
• Configuration assistance for cloud platforms and migration tooling.
• User transition support during migration activities and change phases.
• Incident management for migration-related issues or technical blockers.
• Operational guidance to optimise workload performance after migration.
• Reporting on migration progress, risks and identified improvement actions.
• Coordination with vendors to resolve platform or tooling issues.
• Support preparing environments to meet security and compliance requirements.
• Assistance validating migrated workloads for successful adoption.
• Tailored support scopes aligned to buyer migration needs.

Benefits

• Tailored support scopes aligned to buyer migration needs.
• Improves migration success by resolving issues quickly during transitions.
• Reduces disruption to users with guided support during change phases.
• Improves workload performance through post-migration optimisation guidance.
• Increases reliability by identifying and addressing environment issues early.
• Supports smoother adoption with user-focused post-migration assistance.
• Strengthens governance through compliance and security-led migration practices.
• Improves visibility with clear reporting on progress and risks.
• Reduces internal workload by providing specialist cloud migration support.
• Increases continuity by maintaining stable operations throughout migration.

• Education pricing available

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

687117396882327

Contact

Akita
0330 058 8000
info@akita.co.uk

About your service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis

Service scope

• Service constraints: Support is delivered remotely during business hours. Some migration activities depend on the buyer’s existing infrastructure, licensing and access permissions. Buyers must provide administrative access to source and destination environments. Complex remediation or redesign work falls outside standard support and may require separate scoping. Certain migration timelines may be influenced by vendor platform limitations or data transfer speeds.

User support

• Email or online ticketing support: Yes
• Support response times: Support is available 24 hours a day, 7 days a week for contracted customers. During standard business hours, Monday to Friday, Akita provides a two-hour response time for all ticketed incidents. Tickets raised outside standard hours are triaged and responded to in line with incident severity and contracted support arrangements.”
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Support levels: Akita provides tiered support for cloud migration activities and post-migration assistance. Buyers receive access to our technical helpdesk with a two-hour response SLA during business hours. Support includes resolving migration issues, guidance on configuration changes, user transition assistance and validation checks after workloads are moved.; Additional consultancy or complex remediation work outside the standard scope can be purchased at agreed day rates, aligned to our SFIA-based pricing.; A dedicated technical account manager is not included as standard, but buyers using banked time or enhanced packages can request regular reviews and a named migration specialist. All support is delivered by experienced cloud engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£1,100.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau (UKAS accredited)
• ISO/IEC 27001 accreditation date: Friday 18 January 2019
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification does not cover customer-owned systems or infrastructure not managed by Akita Systems Limited, physical security controls at customer premises, end-user devices not under Akita management, or non-IT business activities outside the defined scope of IT support, cloud services, and hosted and recovery services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau (UKAS accredited)
• ISO 9001 accreditation date: Saturday 31 December 2016
• What the ISO 9001 doesn’t cover: The ISO 9001:2015 certification does not cover activities outside the defined scope of IT service delivery, including non-IT business operations, customer-owned systems or processes not managed by Akita Systems Limited, services delivered entirely by third parties outside Akita’s quality management system, and physical site operations at customer premises where Akita does not have operational control.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 56073cca-376a-486b-a991-0f76b99f23b2
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cc55b424-1c83-4f89-8550-44e6b24ec430
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.