VODAFONE LIMITED

Dedicated Private Cloud

DPC is a compute platform with functions to support multiple use cases where flexibility, security, compliance, cost-effectiveness, high performance, or low latency are key. DPC provides flexibility to design virtual resources and applications, using the benefits associated to the cloud while maintaining the predictability and security associated with private infrastructure.

Features

• We manage your cloud ecosystem for you
• Total control over access and authorisation
• Install in VF DC, on premise or 3rd party DC
• Combine leading Cloud and Connectivity for optimal performance
• Designed to fit you, in the most cost efficient way
• 24/7/365 monitoring and management at commercial best practise and Official
• ISO/IEC 20000-1(IT Service Mgt), ISO 9001 (Quality Mgt Systems)
• ISO27001 (Information Security Mgt Systems), BS25999 (Business Continuity Mgt Standard)

Benefits

• Fully Managed Hosting Service
• More control over your data and infrastructure
• Always the best fit depending on your needs
• Trust in high performance
• Only pay for what you need
• Flexibility to deploy current and legacy application and services
• Service availability designed to meet your requirements

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

687592439026708

Contact

Frameworks Team
07775671027
frameworks_team@vodafone.com

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  Operating system environments

  • Core Operating Systems
  • Client Operating Systems
  • Embedded/Industrial Operating Systems

  Software defined compute

  • Virtual Machine Software
  • Container Infrastructure Software
  • Cloud System Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: 8am-6pm excluding weekends and bank holidays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Vodafone categorises support into different severity levels, please see Service Description & Service Contracts for further details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On-boarding guidance is provided as part of the service and is tailored to the service being provided to the customer. Two phase approach with Go-live taking you through the service and handover the solution. A Delivery Handbook and Operations Handbook is provided covering Service desk, self-service, Admin tools, Reporting & Billing. Early Life Support phase, for the first week from go-live Vodafone are available to build your confidence and knowledge of the solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: On-boarding guidance is provided as part of the service and is tailored to the service being provided to the customer. Two phase approach with Go-live taking you through the service and handover the solution. A Delivery Handbook and Operations Handbook is provided covering Service desk, self-service, Admin tools, Reporting & Billing. Early Life Support phase, for the first week from go-live Vodafone are available to build your confidence and knowledge of the solution.
• End-of-contract process: Exit charges may apply.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All onboarding and offboarding processes are coordinated by our Cloud Management Team who have a range of methods to share documentation depending on the requirements of the customer. This ranges from sharing via email, to sharing with direct access to a shared online portal.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: The Hosting Solution Management function can be included as part of the service for capacity planning and performance management activities.

Analytics

• Service usage metrics: Yes
• Metrics types: Bandwidth, Storage and Transaction Monitoring
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can request data export through the service management process. The managed operations team performs the export using VMware-native tools and transfer mechanisms.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • OVF
  • OFA
  • Flat ASCII
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • OVF
  • OVA
  • Flat ASCII

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Service levels can be guaranteed up to 100% and would be determined during the design phase of the customer specific service. Vodafone Data Centers are connected to our MSP (Multi-Service Platform) next-generation network with high-speed resilient links, and global Tier 1 Internet backbone, AS1273. Your Hosting Servers can be accessed over your WAN via our network services such as IP-VPN QoS, Ethernet Wire-line and traditional bandwidth products. PSN access is available including other government network connections. High Availability Solutions are designed to eliminate single points of failure and can span multiple datacentre, while Global Traffic Management (GTM) would enable state full fail-over between the datacentre locations.
• Approach to resilience: The design phase is critical in determining the service level appropriate to the criticality of the service. Vodafone is a global Tier 1 provider of Internet connectivity via its AS1273 backbone. We carry hundreds of Gigabits of traffic per second around the globe, via a fast and resilient IP network. Each of the Vodafone Data Centres has resilient, high bandwidth breakout connectivity to our Internet backbone over Vodafone fibre. For multi-site solutions Vodafone recommend the use of Global Traffic Management (GTM) to enable state-full fail-over between Data Centre locations, in case of Data Centre or IT infrastructure failure, as well as to reduce the impact of planned works. Vodafone has over a decade of experience with F5 Networks BIG-IP product family, which offers the required technical features to enable GTM. For databases and other high-bandwidth storage applications Vodafone have a range of connectivity solutions that can provide Private-Line and Gigabit Ethernet services between Vodafone Data Centres
• Outage reporting: Great emphasis is placed by Vodafone on monitoring and proactive identification of incidents; The Vodafone Service Desk will raise a proactive trouble ticket and initiate first line diagnostics. The Service Desk will contact the affected users/site to determine the business impact and identify any potential causes for the faults e.g. local site power issues. Vodafone will work with the customer to identify the most effective contact points for the various levels of escalation needed to resolve the issue.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Remote access to Vodafone systems is limited to authorised personal by various security technologies includes multi-factor authentication, encrypted VPN access, etc. Stateful firewalls act perform as a traffic 'diode' to prevent access into the shared management environment from each customer solution.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All detailed in the UK and Group policy library and governed by the UK policy framework. Key polices are Information Security, Classification & materials handling, Vulnerability and Patch management, risk management, change management, incident management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Formal management responsibilities and procedures within Vodafone are in place to ensure satisfactory control of all changes. When changes are made, an audit log containing all relevant information is retained on the Vodafone change management system. Changes to operational systems are only made when there is a valid business reason to do so, such as an increase in the risk to the system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Approach - Vulnerability scanning is performed by industry standard a vulnerability management platform. Governance is in place to ensure that appropriate patching and/or remedial action is reviewed and implemented according to the severity and business impact of the vulnerability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Vodafone has logging and monitoring capabilities in place along with appropriate storage of log data. The monitoring capability and events are managed and stored within the SIEM solution. The SIEM solution has been built in line with the Cyber Assessment Framework.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management processes are in line with ITIL best practice, and integrated with event, problem and change management processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Friday 16 August 2024
• What the ISO/IEC 27001 doesn’t cover: The Information Security Management System covers Vodafone UK mobile, Fixed and UCS Services and the Business Units that enable and support those Services. Locations are identified by the Services and Business Units that they support. All Annex A controls have been deemed applicable in accordance with the Design, Build and Run model & the Statement of Applicability Version 0.1.; ; The Data Centre locations are covered by the Vodafone Group ISO27001:2022 certificate.; ; issued by LRQA - 08/07/25.; Information Security Management System of Vodafone Group functions covering:The Provision, Maintenance and Operations for; Cyber Defence, Data Centres, Network, Infrastructure and Application services for Local Markets and Vodafone Business; Office IT; services, Shared Service Centres and relevant Business Processes.Vodafone Business services includes International Network; Connectivity, Unified Communications, Internet of Things, Cloud & Hosting and Customer Service Desks. This is in accordance with; Statement of Applicability version 19.; ; Therefore all elements of the proposed services are covered by these certifications.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 15 September 2026
• What the ISO 9001 doesn’t cover: Vodafone UK certificate does not cover Vodafone Group, this is covered by a Vodafone Group ISO9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group Security Services Ltd
• PCI DSS accreditation date: Monday 7 July 2025
• What the PCI DSS doesn’t cover: This does not cover UC, AWS or Azure. This are covered by separate certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E7b3eb7f-32e7-436f-9d63-b023df698463
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Af87bed1-45db-4396-b5a5-0703ffdc35ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.