2T SOLUTIONS LIMITED

SpiritEHR

2T Solutions Ltd is a UK-based health IT company specialising in interoperable, IHE-compliant digital health solutions. Partnering with NHS organisations and global providers, 2T delivers secure Shared Care Record platforms, integration gateways, and clinical viewing tools that enable seamless data exchange, enhanced care coordination, and compliance with NHS digital standards.

Features

• Interoperable across systems using IHE, FHIR, and HL7 standards.
• Delivers real-time clinical data access and instant cross-system updates.
• Supports multi-cloud deployment across AWS, Azure, and private NHS environments.
• Provides secure remote access via encrypted, role-based authentication layers.
• Offers integrated analytics dashboards with live population health reporting tools.
• Includes automated document exchange through XDS.b, DSUB, and XDW workflows
• Enables seamless patient identity matching using EMPI and PIX/PDQ protocols.
• Facilitates configurable application modules through object-oriented build frameworks.
• Ensures end-to-end audit trails and compliance with NHS governance standards.
• Delivers rapid deployment, scalability, and continuous update management capabilities.

Benefits

• Access patient records instantly from any authorised location or device.
• Share clinical data securely across organisations for seamless care coordination.
• Reduce duplicate data entry through automated, interoperable information exchange workflows.
• Monitor patient outcomes in real time with integrated analytics dashboards.
• Streamline multidisciplinary collaboration through shared workflows and task management tools.
• Enhance decision-making with consolidated views of patient and system data.
• Accelerate deployment and updates using cloud-based, containerised architecture solutions.
• Simplify compliance reporting through built-in audit, governance, and traceability features.
• Improve efficiency by automating notifications and clinical document subscriptions (DSUB).
• Empower users to configure and scale services quickly without downtime

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.press@2tsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

688738698913925

Contact

Ian Press
07582929614
ian.press@2tsolutions.co.uk

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 2T Solutions integrates seamlessly with existing EPR, Shared Care Record, and NHS national systems, including Oracle, Epic, Graphnet, and NHS Spine. It also extends document, pathology, identity, and analytics platforms through open IHE, FHIR, and HL7 standards to enhance interoperability and clinical collaboration.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: 2T Solutions operates within defined governance, hosting, and interoperability parameters to maintain compliance, performance, and clinical safety. Services require deployment within NHS-approved or ISO 27001-certified cloud environments and integration with IHE/FHIR-compliant endpoints. Planned maintenance and updates are performed outside core business hours, with advance notification to minimise disruption. Support is limited to modern, standards-based browsers and infrastructure configurations. Legacy system integrations or custom developments may require additional testing or extended implementation timelines. Connectivity and data sharing depend on the availability of secure APIs or endpoints provided by partner systems. All environments must comply with NHS DSPT and DCB0129 standards.
• System requirements:
  • Requires NHS-approved or ISO 27001-certified secure cloud hosting environment
  • Needs FHIR and IHE-compliant endpoints for system interoperability.
  • Supports modern web browsers including Chrome
  • Requires HTTPS, TLS 1.2+ encryption, and valid SSL certificates
  • Needs configured VPN or private network for secure data exchange
  • Requires appropriate user authentication via SSO, SAML, or OAuth2.
  • Supports virtual machines running current Windows Server or Linux distributions.
  • Requires up-to-date antivirus and endpoint protection on all connected systems.
  • Needs database engine such as PostgreSQL or Microsoft SQL Server.
  • Requires administrative permissions for configuration, deployment, and maintenance activities.

User support

• Email or online ticketing support: Yes
• Support response times: 2T Solutions provides responsive support aligned with NHS and partner expectations.; ; Standard response times:; ; Monday to Friday (08:00–18:00): Initial response within 2 working hours of receipt.; ; Out-of-hours and weekends: Critical or high-priority issues responded to within 4 hours; non-critical queries are acknowledged the next working day.; ; Planned maintenance or upgrades: Notifications issued at least 48 hours in advance.; ; All responses are managed through 2T’s Gatekeeper service desk, ensuring prioritisation based on impact and severity. Clients receive status updates and resolution tracking until closure, with escalation routes for urgent operational or clinical safety matters.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 2T Solutions provides tiered support services designed to meet the operational and clinical requirements of NHS and enterprise clients. Support is delivered through the Gatekeeper Service Management Portal, email, and telephone, with issues prioritised by severity and business impact.; ; Support Levels:; ; Standard Support (included): Available Monday to Friday, 08:00–18:00 (UK time). Includes incident logging, triage, status tracking, and resolution with a target response within two working hours.; ; Enhanced Support (optional): Extends coverage to 24/7 for critical or high-severity incidents, including proactive monitoring, out-of-hours patching, and weekend escalation routes.; ; Premium Support (optional): Adds dedicated service reviews, quarterly performance reporting, and priority scheduling for upgrades and change requests.; ; Pricing:; ; Standard Support – Included in all subscriptions.; ; Enhanced Support – From 10% of the annual subscription cost.; ; Premium Support – From 15% of annual subscription cost, depending on deployment scale and SLA terms.; ; Account Management:; Enhanced and Premium levels include a dedicated Technical Account Manager (TAM) who manages escalations, coordinates roadmaps, and plans service improvements. Cloud-hosted deployments also include access to a Cloud Support Engineer for environment optimisation, configuration management, and secure deployment assistance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported through a tiered support service model delivered via the Gatekeeper Service Management Portal, email and telephone, with issues prioritised by severity and business impact.; ; Onboarding is enabled through standard (included) support from Monday to Friday, 08:00 – 18:00 UK time, with an initial response target of 2 working hours.; ; Optional enhanced support covers 24/7 for critical/high-severity incidents (including proactive monitoring, out-of-hours patching and weekend escalation).; ; Premium support offers dedicated service reviews, quarterly performance reports and priority scheduling of upgrades/change requests.; ; As part of onboarding, the support channels (portal, email, phone) are made available and a defined SLA framework is shared with users so they know what to expect.; ; The online ticketing support system is accessible and meets WCAG 2.2 AA accessibility standards, ensuring users with accessibility needs can access support.; ; For cloud-hosted deployments, a dedicated Cloud Support Engineer is provided to assist with environment optimisation, configuration and secure deployment, helping users get started in their hosting context.; ; At higher support tiers, a Technical Account Manager (TAM) is assigned to manage escalations, roadmap planning and service improvement – facilitating onboarding and ongoing engagement.; ; Fully documented solution
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is made available through the Gatekeeper Service Management Portal and 2T’s secure client workspace in accessible digital formats ( PDF/A, DOCX):; ; Screen reader compatibility with clear heading structure, alt-text, and semantic markup.; ; Keyboard navigation and logical tab order.; ; High-contrast text and resizable fonts for users with visual impairments.; ; Plain English and consistent layout to aid readability and comprehension.; ; large-print versions available on request.; ; During onboarding, users receive guided setup instructions, role-specific quick-start guides, and secure access to online tutorials. Offboarding materials follow the same accessible design principles, ensuring users can independently complete data extraction, decommissioning, or transition tasks without barriers.
• End-of-contract data extraction: 2T Solutions does not act as the primary data controller or long-term data host for customer clinical information.; The SpiritEHR platform is designed as an interoperability and data-sharing layer that facilitates access, exchange, and presentation of information sourced from authorised connected systems (e.g. EPRs, GP systems, pathology, imaging, and shared care records).; ; In practice:; ; 2T’s solution aggregates and presents data from multiple live sources through IHE-compliant transactions (e.g. XDS.b, XCA, PIX/PDQ, FHIR APIs).; ; Clinical documents and patient data remain stored and governed within the originating systems (NHS Trusts, ICS repositories, or partner environments).; ; 2T components may temporarily cache metadata or session data (e.g. for audit, transaction logs, or indexing) within an NHS-approved or customer-controlled hosting environment, but this is non-persistent and time-limited.; ; All environments used are ISO 27001-certified and configured under the customer’s DSPT-compliant IG framework.; ; Therefore, 2T Solutions enables secure data sharing and viewing rather than maintaining a separate copy of patient records.; ; Ownership, custody, and long-term storage of all personal or clinical data remain entirely with the data-controlling NHS organisations.; ; Owing to this there is no requirement for data extraction at the end of a contract
• End-of-contract process: End-of-contract process; ; At the end of the contract, 2T Solutions follows a structured, transparent offboarding process to ensure service continuity, data integrity, and full compliance with NHS and CCS governance requirements.; ; Included in the contract price:; ; Secure data extraction capability using open, standards-based formats (FHIR, HL7 CDA, XML, CSV, JSON).; ; Access to offboarding documentation and self-service guidance through the Gatekeeper Service Management Portal.; ; Support for customer-initiated data verification and audit confirmation.; ; Configuration of the system to prevent new data submissions and transition to a read-only state if required.; ; Secure data deletion of temporary cache or metadata once confirmation of successful extraction is received.; ; Provision of an end-of-service completion certificate confirming decommissioning, audit log retention, and data sanitisation in accordance with NHS DSPT and ISO 27001 standards.; ; Additional (optional) chargeable services:; ; Technical assistance with bulk data extraction, transformation, and validation.; ; Extended access period for parallel running or migration to successor systems.; ; Custom reporting, reconciliation, or clinical validation during data migration.; ; On-site or remote support from 2T’s Cloud Support Engineer or Technical Account Manager during transition.; ; End-of-contract activities are planned collaboratively with the customer’s Information Governance and IT teams to ensure a secure and auditable handover with no disruption to clinical operations.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: Spirit Viewer is a secure, web-based clinical application that provides fast, intuitive access to patient information aggregated from multiple systems. Built on IHE-compliant interoperability standards (XDS.b, XCA, PIX/PDQ, and DSUB), it enables authorised clinicians to view shared care records, pathology results, documents, and images from across connected organisations in real time. Designed for ease of use and clinical efficiency, Spirit Viewer supports configurable layouts, role-based access, and advanced search and filtering. It delivers a unified, patient-centred view of data to improve clinical decision-making, enhance care coordination, and reduce duplication across hospitals, community, and primary care settings.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Interface testing for Spirit Viewer is conducted as part of 2T Solutions’ structured quality assurance and release management process. Testing focuses on ensuring usability, accessibility, performance, and interoperability across environments. Key activities include:; ; Functional UI testing to verify navigation, search, filtering, and document rendering behave as expected across browsers and devices.; ; Accessibility testing against WCAG 2.2 AA/AAA standards using automated tools (e.g., Axe, Lighthouse) and manual assistive technology validation (screen readers, keyboard-only navigation).; ; Cross-browser and cross-device testing to ensure responsive performance on Chrome, Edge, Safari, and mobile platforms.; ; User acceptance testing (UAT) with clinical and administrative stakeholders to confirm workflows meet NHS usability and safety expectations.; ; Regression testing before each release to preserve stability and user experience.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Setting up the service through the API; ; Onboarding (one-time, out-of-band): we provision your tenant/environment.; ; Auth: receive OAuth2/OIDC client (or service account); register redirect URIs; obtain scopes.; ; Network security: set IP allowlists / mTLS (if applicable).; ; Identity mapping: configure patient ID domains (PIX) or FHIR endpoints used by the Viewer.; ; Webhooks: POST subscriptions for events you care about (e.g., new document for patient X).; ; Smoke test: call /status, run a sample patient search, confirm data visibility.; ; Making changes through the API; ; Configuration (where enabled): PATCH org/tenant display settings, update saved views, rotate secrets, manage webhook subscriptions.; ; User prefs: update per-user saved filters and layout options.; ; Keys & tokens: rotate credentials; revoke tokens; update IP allowlists (via secured admin endpoints).; ; Version pinning: opt into a specific API version and update when you’re ready.; ; Limitations ; ; Scope & roles: you can only do what your assigned roles permit; ; Rate limits & payload caps: enforced per tenant (pagination required; streaming for large lists not supported).; ; Eventual consistency: new documents published via IHE/FHIR may take a short time to surface to the Viewer API.; ; No tenant creation via API: new environments/onboarding require our ops approval.; ; Security invariants: consent models, RBAC definitions, audit/retention settings aren’t mutable.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: SpiritEHR is a modular, interoperable platform that can be tailored to meet local NHS and regional requirements. Buyers can customise branding (logos, colours, layout), clinical templates and workflows, metadata mappings, user roles and access controls, and integration parameters with local systems (EPR, PAS, Pathology, GP). Notifications, DSUB subscriptions, and terminology mappings (SNOMED, LOINC, local codes) can also be configured. Configuration is available through the SpiritEHR administration console for roles, forms, and display options, or via IHE-standard configuration files managed by 2T Solutions. Advanced changes can be implemented through the SpiritEHR API or delivered collaboratively through sprint-based enhancement projects.; ; SpiritEHR’s flexibility ensures NHS organisations can align the system to their specific workflows, branding, and data-sharing requirements while maintaining full interoperability and compliance with NHS digital standards.; ; Via IHE-standard configuration files and metadata mapping tools managed by 2T Solutions’ implementation team.; ; Using the SpiritEHR API to enable integration with external systems or extend functionality (e.g., embedding patient views or automating document publishing).; ; SpiritEHR provides a flexible and configurable environment that empowers NHS buyers and system partners to tailor the platform to their clinical, operational, and branding needs — while maintaining full interoperability and compliance with national digital standards.

Scaling

• Independence of resources: 2T Solutions ensures users are not impacted by demand from other customers through strict architectural isolation and automated scaling. ; ; Each tenant operates in its own logically separated environment with containerised microservices, dedicated namespaces, and resource quotas that prevent any customer from consuming disproportionate compute, memory, or I/O. Kubernetes orchestration with autoscaling policies adds capacity during increased load, supported by elastic cloud infrastructure. ; ; Load balancing, API rate-limiting, and burst-protection maintain predictable performance. Continuous monitoring and alerting ensure stability, so all users experience the same reliable service regardless of wider system demand.

Analytics

• Service usage metrics: Yes
• Metrics types: 2T cloud-hosted services provide metrics at two levels:; ; AWS-native service metrics; Runtime, performance, and infrastructure metrics (API Gateway, Lambda, EC2, OpenSearch, MemoryDB, RDS, etc.); collected, calculated, and visualised by AWS CloudWatch and AWS OpenSearch Dashboards; ; These are not 2T-built dashboards; 2T deploys AWS services and AWS provides the monitoring layer.; ; 2T operational & transactional metrics; Exposed through the Spirit Admin Centre (our Admin UI); Includes request volumes, user activity, logging of IHE transactions (XDS, XCA, PDQ, PIX, MHD, mXDE), clinical viewer auditing, and interoperability operations.; ; Search and advanced analytics; OpenSearch Dashboards, where we provide visualisations and saved searches for customers.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can securely export their data via the SpiritEHR platform using open, standards-based formats such as FHIR, HL7 CDA, XDS-b, XML, CSV, or JSON. Exports are performed via secure transfer channels (SFTP/HTTPS) approved by the customer’s governance lead. 2T Solutions supports both self-service and assisted extraction, with checksum validation and audit logging to ensure data integrity. Temporary cache or metadata is deleted following confirmation of successful transfer. All exports comply with NHS DSPT, DCB0129, and ISO 27001 controls, ensuring confidentiality, integrity, and interoperability at every stage.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • FHIR (Fast Healthcare Interoperability Resources) for structured healthcare data exchange
  • HL7 CDA (Clinical Document Architecture)
  • XML for system integration and metadata transfer.
  • JSON for system integration and metadata transfer.
  • XDS-b metadata packages – for document registry and repository interoperability
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • FHIR (Fast Healthcare Interoperability Resources)
  • HL7 CDA (Clinical Document Architecture)
  • XML and JSON
  • XDS-b metadata packages

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 2T Solutions provides a 99% uptime guarantee for all production services, measured monthly and excluding planned maintenance windows. Our SLA covers application availability, API responsiveness, and access to all contracted service components.; ; If availability drops below the guaranteed level, customers are entitled to service credits, calculated as a percentage of the annual service fee. Typical credits range from 5% to 10%, depending on the extent of the downtime, and are applied to the next billing cycle.; ; High availability is delivered through redundant cloud infrastructure, load-balanced microservices, automated failover, and continuous monitoring to ensure consistent service uptime.
• Approach to resilience: 2T Solutions is built using a cloud-native, multi-layered resilience architecture designed to maintain continuous service availability even under adverse conditions. The platform uses containerised microservices orchestrated across multiple availability zones to ensure that no single point of failure can disrupt service. Automated failover mechanisms, intelligent load balancing, and horizontal auto-scaling allow the service to adapt dynamically to component failures, traffic spikes, or changing resource needs without user impact.; ; Data resilience is achieved through synchronous replication across highly durable storage tiers, ensuring that information remains protected and immediately recoverable. Point-in-time backups and automated snapshot schedules support rapid restoration, while optional cross-region redundancy provides enhanced continuity for customers requiring elevated resilience profiles. All infrastructure components are continuously monitored through centralised logging, alerting, and system health checks, enabling proactive identification and resolution of issues. Infrastructure-as-code practices ensure predictable, repeatable deployment of environments and support rapid recovery in the event of an incident.; ; The underlying datacentre resilience, including redundant power, cooling, network paths, and physical security controls, is delivered by accredited cloud providers that meet recognised international standards.; ; Full technical documentation describing datacentre resilience and architectural safeguards is available to buyers on request.
• Outage reporting: 2T Solutions reports outages directly to customers through email alerts sent via our client communication channels. When an incident is detected, notifications are issued to all registered customer contacts, providing details of the issue, affected services, and expected timelines for resolution. Updates are shared throughout the incident lifecycle, with a final notification sent once full service restoration is confirmed.; ; At present, 2T Solutions does not operate a public status dashboard or availability API. All outage communication is delivered through managed email notifications to ensure timely, targeted and reliable updates for each customer organisation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: 2T Solutions authenticates API users through the use of securely generated, unique API keys assigned per client or integration. API keys are issued following formal onboarding and are associated with defined permissions and usage scopes, ensuring least-privilege access. Keys must be presented with each request and are validated server-side before access is granted. API traffic is transmitted exclusively over TLS 1.2 or higher to protect credentials in transit. API keys can be rotated or revoked at any time and are monitored for misuse. Access events are logged and reviewed to detect unauthorised or anomalous activity.
• Access restrictions in management interfaces and support channels: 2T Solutions restricts access to management interfaces and support channels through role-based access control, strong authentication, and strict governance. Administrative access is limited to authorised personnel using individual accounts protected by MFA and, where applicable, SSO, with access granted on a least-privilege basis and reviewed regularly. Network restrictions, segregation of duties, and centralised audit logging further protect management interfaces. Support access is controlled via authenticated portals, case-based permissions, and formal approval for elevated actions. All activities are logged and monitored under an ISO 27001-aligned ISMS, ensuring secure, auditable, and proportionate access control.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: API Key: 2T Solutions authenticates API users through the use of securely generated, unique API keys assigned per client or integration. API keys are issued following formal onboarding and are associated with defined permissions and usage scopes, ensuring least-privilege access. Keys must be presented with each request and are validated server-side before access is granted. API traffic is transmitted exclusively over TLS 1.2 or higher to protect credentials in transit. API keys can be rotated or revoked at any time and are monitored for misuse. Access events are logged and reviewed to detect unauthorised or anomalous activity.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NHS DSPT; Cyber Essentials
• Information security policies and processes: 2T Solutions operates an ISO 27001-aligned Information Security Management System (ISMS) that governs all policies, controls, and assurance activities. Our policies cover risk management, access control, secure development, change management, incident management, supplier security, asset handling, business continuity, and data protection. They are reviewed at least annually or following significant change.; ; Information security is overseen by the Managing Director (Board-level Security Lead) and the Data Protection Officer, who jointly provide strategic oversight and ensure compliance aligned with ISO 27001, NHS DSPT, and applicable UK GDPR obligations. Operational responsibility is delegated to the Security & Compliance Manager, who monitors adherence to policies, manages risk assessments, and coordinates internal audits.; ; Security controls are implemented through mandatory staff training, role-based access, MFA/SSO, vulnerability management, configuration baselines, and enforced secure coding and deployment standards. Compliance is verified through regular internal audits, external IT Health Checks, and continuous monitoring across cloud environments.; ; Incidents follow a documented response process aligned with ISO 27035, including rapid triage, containment, root-cause analysis, and post-incident review. Policy adherence is ensured through audit trails, change approval workflows, automated logging, and monthly governance reporting to the senior leadership team.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 2T Solutions operates formal configuration and change management processes aligned to ITIL and ISO/IEC 27001 to ensure service components are controlled throughout their lifecycle. All assets are recorded in a configuration management database with versioning, ownership, dependency tracking, and audit history. Changes are classified as standard, normal, or emergency and are subject to documented approval, testing, and rollback procedures. Every change undergoes a security impact assessment covering data protection, access control, system integrity, and regulatory compliance. Changes are deployed through controlled release processes with segregation of duties, full audit logging, and post-implementation review to maintain security, resilience, and service continuity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 2T operates a formal vulnerability management process aligned with ISO/IEC 27001 and NHS security expectations. Potential threats are assessed through continuous risk review of infrastructure, applications, and integrations, supported by vulnerability scanning, penetration testing, and configuration reviews. Vulnerabilities are risk-rated based on impact and likelihood, with priority given to risks affecting clinical safety, data protection, or service availability. Critical and high-risk patches are deployed following accelerated change control, typically within 24 to 72 hours where safe to do so, with lower-risk updates applied as part of scheduled maintenance. Threat intelligence is sourced from vendors, security advisories, government alerts, and best-practice.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: 2T Solutions operates protective monitoring aligned with ISO/IEC 27001 and NHS expectations to detect, respond to, and contain security threats. Potential compromises are identified through centralised log monitoring, security alerts, and automated detection of unusual system or user behaviour across infrastructure and applications. Alerts are triaged by severity to confirm impact and scope. When a potential compromise is identified, affected systems are immediately isolated, access is restricted, and evidence is preserved for investigation. Root-cause analysis is performed and corrective actions implemented. Incidents are responded to using a risk-based model: critical alerts are actioned immediately, with investigation commenced within one hour.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: 2T Solutions operates a formal incident management process aligned with ITIL and ISO/IEC 27001 to ensure incidents are handled consistently, securely, and efficiently. Pre-defined procedures are in place for common events, including system outages, security alerts, data-access issues, and performance degradation, with runbooks used to support rapid diagnosis and resolution.; ; Users report via the Gatekeeper Portal, with issues automatically logged, prioritised, and tracked. Critical incidents can also be escalated by telephone where required. Incident updates are provided through the service portal, with formal incident reports available on request, including root cause analysis and corrective actions for significant incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • Secure internet-facing APIs
  • VPNs
  • Customer-managed network routes

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 8e51cb40-9f11-440c-8927-99589ec8e6e5
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: DSPT

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.press@2tsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.