Orbus Software

OrbusInfinity

Orbus Software is a global enterprise software provider helping government organisations to optimise technology investments, create AI-driven value, drive effective business transformation, accelerate innovation, and strengthen resilience and compliance. OrbusInfinity is a SaaS enterprise transformation platform with solutions for enterprise architecture, IT portfolio management, business architecture, and business process management.

Features

• Single platform for enterprise architecture, technology management, risk, governance, more
• Out of the box EA frameworks supporting all major standards
• Holistic, cross department views to create a shared stakeholder vision
• Flexible, configurable meta model built for government complexity
• Business & technology impact analysis and scenario modelling
• Roadmapping dashboards for multi year government transformations
• Risk, control & compliance mapping across processes, applications and technologies
• Deep Microsoft integration (SharePoint, Word, Power BI, Visio, Teams)
• Business architecture capabilities improving services and citizen experiences
• Integration with 150+ systems and automation capability

Benefits

• Industry-leading, proven EA platform (20+ years of innovation)
• Exceptional customer satisfaction (8x Gartner Customer Choice winner)
• Rapid value with use-case accelerators and deep Microsoft integration
• End to end transparency across departments
• Stronger compliance, control visibility & audit readiness
• Better citizen experiences through Business Architecture & CX modelling
• Reduced technology cost, risk & obsolescence
• Faster, more predictable transformation delivery
• Organization wide data consistency through integrations & iPaaS
• Ability to support multiple use cases on one platform

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at govcloud-enquiries@orbussoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

694602580654524

Contact

Orbus Software Sales
+44 203 824 2907
govcloud-enquiries@orbussoftware.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application development
      • Business rules management
        • Business rules management
      • Modelling and architecture
        • Object Modelling Tools
        • Business Process Modelling Tools
        • Enterprise Architecture Tools
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Native integrations with Microsoft products: SharePoint Online, Microsoft Visio, Microsoft Excel, Microsoft Projects, Microsoft Teams.; Out-of-the-box integrations with a wide set of platforms, including but not limited to: Azure, Azure DevOps, ServiceNow, IT-Pedia, Flexera, Cherwell, PPM Express, Jira, OneTrust,
• Cloud deployment model: Public cloud
• Service constraints: OrbusInfinity maintenance window is every Tuesday, and out of hours (between 1-2 am GMT). There is a potential downtime of 10 minutes.
• System requirements:
  • Optional - MS Visio Licences
  • Mainstream Browser
  • Optional - SharePoint Online
  • Authentication Entra AD
  • SaaS application only

User support

• Email or online ticketing support: Yes
• Support response times: SLA's Response times:; Urgent - 2 hours - system unavailable ; High - 24 hours - incident needs to be dealt with urgently but is not preventing use of the service ; Normal - 7 days - incidents that are not urgent and can be dealt with on a first come first served basis such as minor incidents ; Low - 21 days - incidents that are not urgent and can be dealt with on a first come first served basis
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support included. Premium support available at an extra cost. Technical account manager and Customer Success Manager/Cloud support engineer included in the standard support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Standard deployment services include: setup of dedicated environment, configuration, customisation, initial data imports, Solution Design workshop, user training, admin training, train the trainer and e-learning. ; Full documentation provided for all trainings. Onsite and remote training options available. See more information on this on the Service Description document attached.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 A
• End-of-contract data extraction: Data extract can be provided upon request & data can be extracted directly from tool into a wide variety of formats including: Excel, XML, REST API, MS Visio, Word, PNG.
• End-of-contract process: Customers can export their data at any time in the following formats: Excel, XML, Odata, API, PNG, Ms Visio. They can request assistance or guidance from their Customer Success Manager on best approach.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile Service is available for all user types (Authors, Contributors, Viewers)
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: This Representational State Transfer (REST) API supports a number of operations enabling creation, retrieval, update, or deletion to OrbusInfinity core entities. This swagger documentation page will help you with the basic components of the REST API request/responses, and details of the operations that can be performed.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Full user management capability to define user profiles and access rights. Super Users/ Administrators can fully customise and configure solution to customers specific requirements through the user interface. Full online training and documentation available to support with this.; ; In addition to configuration, we may run code for customization if required. This may be in the form of customized integrations. This can be done by the customer, Orbus consultants or via partners.

Scaling

• Independence of resources: OrbusInfinity is offered through Microsoft Public Cloud, with real-time monitoring and adjustment of resources to ensure sufficient processing power.

Analytics

• Service usage metrics: Yes
• Metrics types: SLA uptime/downtime, Active users, Session duration, License utilisation, Data telemetry. Service usage metrics may be offered through reports or dashboards.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users with relevant permissions can export data as required. User guides and learning materials provide easy to use instructions or Orbus team customer success can provide guidance.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • OData
  • RestAPI
  • Word
  • Visio
  • PNG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • RestAPI
  • MS Visio

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5 % uptime
• Approach to resilience: Orbus Software’s Disaster Recovery Plan (set out in accordance with the Business Continuity Plan Policy, reviewed and externally audited through our ISO 27001 certification), gives specific duties and responsibilities to designated individuals and teams within the business to carry out in the event of a disruptive unplanned event. The sole purpose of the DRP is to ensure that our primary service to our customers is maintained, or at least brought back to full operational capability as quickly as possible and damage to the business, and its staff is limited. The plan is drilled on an bi-annual basis. Further information available on request.
• Outage reporting: Outages are published to our community Product Status Page. Subscribing users will get email notifications when a system outage is identified, or remediated.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through multi-level approvals, privileged user training, and Just-In-Time (JIT) access via Microsoft PIM, ensuring zero privilege by default. Support staff receive only temporary, logged access when needed, with strict separation of duties enforced.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Australian Government Cloud Security Assessment: IRAP ; FedRAMP Authorised; SOC 2 Expected in April 2026; Cyber Essentials+ scheduled later in 2026
• Information security policies and processes: Fully documented ISO policies, available upon request. ; Subject to assessment/audit by relevant framework eg. ISO 27001, IRAP, SOC 2, FedRAMP

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Orbus Software's configuration and change management process is designed to ensure the security, integrity, and availability of its cloud platform. All changes to the production environment—including hardware, software, and documentation—are performed by authorised personnel and managed through a formal change management process. This process includes multiple levels of approval, privileged user training, and the use of Just-In-Time (JIT) access via Microsoft Privileged Identity Management (PIM). Changes are tracked and deployed using Azure DevOps pipelines, with strict separation of duties and emergency access controls. Comprehensive documentation, automation, and regular reviews underpin the process
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Automated tooling regularly checks vulnerability disclosure databases (e.g: CVE, NVD, NPM). Any positive results are assessed against our internal vulnerability policy which dictates the speed at which the issue will be patched and released.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our Managed Security Service Provider (MSSP) provides 24x7 monitoring and incident response services. When a security event or incident is detected, The MSSP's Security Operations Centre (SOC) is responsible for monitoring, triage, and escalation. Incidents, including vulnerabilities, are reported and managed through Orbus Software's established change management and incident response processes. The Orbus Software Information Security Team works closely with the MSSP to contain, investigate, and remediate incidents, following defined playbooks and procedures. All incidents are recorded in a centralised incident register, and post-incident reviews are conducted to ensure continuous improvement of the security posture.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: Orbus Software's incident management process includes detection, triage, containment, eradication, recovery, and post-incident review. Incidents are recorded in a central register, with clear roles and responsibilities assigned. Scenario-specific playbooks are tested annually, and both internal and external reporting procedures are in place. Customers are notified of notifiable data breaches according to established procedures, ensuring effective and coordinated incident response.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free workshop session is available that includes the following: A half day hands on 'deep dive workshop' with key user groups and stakeholders. This optionally includes presentation of a subset of your sample content in a live environment with basic training aligned to your use-cases and outcomes

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 35%
• Between £250,000 and £500,000: 45%
• Between £500,001 and £1,000,000: 55%
• Between £1,000,001 and £2,500,000: 65%
• Between £2,500,001 and £5,000,000: 75%
• Over £5,000,001: 85%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: A-LIGN Compliance and Security, Inc.
• ISO/IEC 27001 accreditation date: Thursday 29 August 2024
• What the ISO/IEC 27001 doesn’t cover: The Information Security Management System (ISMS) includes the management of information security, privacy, and compliance in the areas: hosting infrastructure, development and engineering, security, operations, sales, consultancy; and support for products and services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • IRAP certification
  • FedRAMP certification
  • SOC 2 certification (pending April 2026)

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at govcloud-enquiries@orbussoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.