SOFTCAT PLC

SailPoint Identity Security Cloud - Cloud Identity Governance Service

Cloud based Identity Governance solution from leading identity vendor, SailPoint. Identity Security Cloud enables business friendly identity governance via access request, access certification and effective provisioning and deprovisioning of joiners, movers and leavers, along with improved productivity and Password Management capabilities. Patented Zero Knowledge Encryption security model.

Features

• Access Review covering cloud and on premise applications
• Automated provisioning and user life cycle management as a service
• Business application integration
• Access Certification Campaigns verifies user access permissions by line management
• Password Management for on and off network password resets
• Access Request delivered as a service
• Identity warehouse showing all accounts and access a user has
• Governance of roles and role policy management
• Securely deliver IGA with patented Zero Knowledge Encryption algorithm
• Visibility, reporting and querying for identities, entitlement, accounts and policies

Benefits

• Instantly answers "who has what level access to what resource"
• Communicates with existing infrastructure securely without forcing any changes
• Govern business and IT roles for automation and security
• Single source of truth for all questions concerning user access
• Mobile apps for password management/reset, access requests and approvals
• Secure self-service password management reduces IT load enhancing user producitivity
• Reduced helpdesk calls for password management, improving security and efficiency
• Connector library supporting leading enterprise systems and custom connectors
• Automate joiner/mover/leaver scenarios, create custom HR states driving user access
• Enables resources owners and business managers to manage access

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

699217001106959

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Governance, risk and compliance

  Identity and access management

  • Access

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Identity Security Cloud is deployed in Amazon Web Services (AWS). Hosted data resides in one of several AWS regions, the location of which is determined by the customer. Customers may elect to have their data hosted in the UK, the EU in Frankfurt, Germany or in the US in Oregon or Virginia.
• System requirements:
  • Web Browsers: Firefox, Internet Explorer, Microsoft Edge, Chrome or Safari
  • Hypervisor for Virtual Appliances housing our connectivity layer
  • SaaS solution. Other components are managed in AWS by SailPoint

User support

• Email or online ticketing support: Yes
• Support response times: “Business Hours” 8am-6pm local time, Monday to Friday, except local public holidays for non-severity 1 cases. For all severity 1 cases: 7 days a week at 24 hours a day coverage. Severity 1 - Response time one hour; Severity 2 - Response time two hours; Severity 3 - Response time eight hours; Severity 4 - Response time 12 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: SailPoint offers Premium support for our IdentityNow SaaS solution. Premium support provides 24x7 support for severity 1 issues.; ; Support and maintenance includes:; (a) Telephone or electronic support to help Customer locate and correct problems with the SaaS Services. ; (b) Bug fixes and code corrections to correct malfunctions in order to bring such SaaS Services into substantial conformity with the operating specifications contained in the Documentation.; (c) All extensions, enhancements and other changes that SailPoint, at its sole discretion, makes or adds to the SaaS Services and which SailPoint furnishes, without charge, to all other subscribers of the SaaS Services.; (d) Up to five (5) dedicated contacts designated by Customer in writing that will have access to support services.; (e) Access to Compass, SailPoint’s customer and partner portal, which includes discussion forums, technical information, latest company and product information, webinars, and product downloads. It also provides collaborative forums, which allow interaction between customers and SailPoint subject matter experts.; (f) Appointment of a Customer Success Manager to serve as your primary point of contact and advocate within SailPoint.; ; SailPoint also offer professional services that can be provided onsite or remotely. Professional services are not included, but are available at an additional cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SailPoint provides professional services, which is especially recommended during the initial phase of deployment and can work directly with the customer, or via one of our partners. ; ; Comprehensive documentation is provided by SailPoint to cover all aspects of IdentityNow functionality. All Identity Security Cloud documentation is provided online via the Compass web portal and includes technical white papers, implementation guidance, IdentityNow wiki, and other documentation. Compass also includes a User Forum where clients can ask specific questions and get answers from our technical support staff and other clients.; ; SailPoint offers instructor-led Administrator and Implementation training sessions that are tailored to each customer’s deployment and cover topics such as: ; ·Introduction to IdentityNow; ·Setup; ·Data Aggregation and Correlation; ·Implementation Guidelines; ·Access Certification; ·Password Management ; ·Troubleshooting
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Identity Security Cloud has API’s and reports which the users can use to export their data as needed. If the user wants SailPoint's assistance in the export process, they can purchase services hours to have SailPoint Professional Services assist in the process.
• End-of-contract process: Upon termination of the SaaS Agreement or expiration of the Subscription Term, SailPoint shall immediately cease providing the SaaS Services and all usage rights granted under this SaaS Agreement shall terminate.; ; The contract (SaaS subscription) includes access to the service and customer support for the service. All professional services are additional costs and this would include any transitional professional services required at the end of the contract.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SailPoint ISC on mobile is limited to basic tasks like approvals and reviews, while the desktop version provides the full admin, configuration, and reporting functionality
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: SailPoint ISC uses a web based, role driven interface with dashboards for identity governance, access management, approvals, and reporting
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: SailPoint carries out accessibility testing aligned to WCAG standards, including validation with common assistive technologies such as screen readers and keyboard navigation
• API: Yes
• What users can and can't do using the API: SailPoint offers a fully functioning, versioned API. ; ; The Identity Security Cloud Platform APIs allow you to build your own applications, web sites, and tools that take advantage of Identity Security Clouds data, features, and flows. The APIs follow a familiar RESTful standard, using query and path parameters, request/response headers, and JSON request/response bodies.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: You can extensively customize SailPoint Identity Security Cloud (ISC) through its APIs, SDKs (Go, PowerShell, Python, TypeScript), custom connectors, rules (Java Beanshell), and UI customization tools, allowing for tailored branding, logic, integrations, and workflows, though complex code customizations (like rules) often fall outside standard support and require expert development.

Scaling

• Independence of resources: SailPoint Identity Security Cloud scales automatically to ensure it meets the customers needs

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include:; Availability of Identity Security Cloud; # of active and inactive users; # of successful and unsuccessful changes on a per application basis; Audit log metrics for all provisioning, access request and access certification actions within the service
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Sailpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data via built-in export tools (e.g., CSV/Excel), APIs, and integrations like Snowflake.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Other
• Other protection within supplier network: Data is protected through encryption in transit and at rest, role based access controls, continuous monitoring, audit logging, and network segmentation etc

Availability and resilience

• Guaranteed availability: The SaaS Services will achieve System Availability of at least 99.9% during each calendar month of the Subscription Term. “System Availability” means the number of minutes in a month that the key components of the SaaS Services in a Customer production environment are operational as a percentage of the total number of minutes in such month, excluding downtime resulting from (a) scheduled maintenance, (b) events of Force Majeure, (c) malicious attacks on the system, (d) issues associated with the Customer’s computing devices, local area networks or internet service provider connections, or (e) inability to deliver services because of acts or omissions of Customer or any Identity Cube user. ; ; If SailPoint fails to meet System Availability in an individual month, upon written request by Customer within 30 days after the end of the month, SailPoint will issue a credit in Customer’s next invoice in an amount equal to ten percent (10%) of the monthly fee for the affected SaaS Services for each 1% loss of System Availability below stated SLA per SaaS Service, up to a maximum of fifty percent (50%) of the Customer’s monthly fee for the affected SaaS Services.
• Approach to resilience: SailPoint’s Identity Security Cloud solution is provided utilizing Amazon Web Services with each primary hosting location providing full redundancy of hardware, software, and network infrastructure across three AWS Availability Zones. SailPoint provides fully automated failover and advanced backup and recovery measures to ensure that IAM services are available for operation and use. Additionally, controls are in place to provide quick restoration capabilities from backup, in the event that a site or overall service experiences a critical failure.
• Outage reporting: Identity Secuity Cloud is a pure SaaS solution and IdentityNow service components are monitored by SailPoint DevOps personnel. There is a public status dashboard, http://status.identitynow.com/.; ; For issues broadly impacting all customers, notice and updates would be posted to the Compass portal. You can elect to receive email notification when such notices are posted to Compass. For serious issues, your customer success manager will reach out to you via email and/or phone. SailPoint Assigns a Customer Success Manager to every client. The Customer Success Manager serves as your primary point of contact and your advocate within SailPoint.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: SailPoint applies the principle of least privileged access. Employees are granted access based on pre-approved roles and job descriptions, which are reviewed and re-certified at least annually.; ; In Identity Security Cloud, administrative access is restricted to DevOps. We utilize a support account, which is separate from customer access accounts. Access to the production environment by SailPoint DevOps personnel requires remote access into the EC2 environment (operated by AWS) which is restricted through the use of a Secure Shell (SSH) connection from the SailPoint corporate IP address and two-factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SailPoint maintains policies and procedures consistent with industry best practice. SailPoint's information security standards include elements from ISO, COBIT, CSA CCM and NIST.SailPoint has completed both SOC2 Type II and ISO 27001 assessments for IdentityNow.; ; SailPoint leverages Amazon Web Services (AWS) to host IdentityNow. AWS maintains compliance with ISO 9001, ISO 27001, HIPAA, PCI, SOC, CSA, FedRAMP, FERPA, and other compliance programs.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: For SailPoint SaaS the Agile method is used for software development.Software development processes are ever changing and looking to improve. These changes often include adjustments to the definitions of terms used. At times certain terms are co-opted and the definition evolves with the industry. The term Software Development Lifecycle falls into this category. SDLC at one time described a specific process of varying staging of analysis, development, integration, testing, and so forth. Other methodologies have been developed over time to improve the process of delivering software.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: SailPoint completes both internal automated vulnerability scans, which are executed during regular verification cycles as part of each weekly release, and external penetration tests conducted by a third-party firm. ; ; AWS performs regular vulnerability scans on the host operating system, web application, and databases in the AWS environment using a variety of tools. ; ; SailPoint subscribes to vendor notification services with notifications of newly released patches and updates. Patches reviewed by SailPoint and deemed to be “Critical” are applied within 30 days of release. SailPoint generally upgrades IdentityNow on a weekly basis but can apply a patch within 24 hours if warranted.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: SailPoint leverages Amazon Web Services (AWS) to host Identity Security Cloud. AWS monitoring tools are designed to detect unusual or unauthorized activities and conditions at ingress and egress communication points. These tools monitor server and network usage, port scanning activities, application usage, and unauthorized intrusion attempts. AWS security monitoring tools help identify several types of denial of service (DoS) attacks, including distributed, flooding, and software/logic attacks. ; ; SailPoint uses tools to monitor the availability of the IdentityNow production environments for its clients, including alerts from AWS. These tools send alerts to the SailPoint DevOps team that trigger follow-up procedures.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Customers should report any issues with the Identity Security Cloud service to SailPoint support via the Compass portal, email or telephone. ; ; SailPoint maintains a Security Incident Response Policy and Procedure, which specify the steps and roles and responsibilities should such an incident occur. These policies address remediation and follow-through to ensure the issue is understood and fully addressed.; ; As it relates to a security issue with a SailPoint product or service broadly impacting all customers, notice and updates would be posted to the Compass portal. For serious issues, your customer success manager will reach out via email and/or phone.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: SailPoint offer a service called iLab - this is a blank tenant of our platform which is built in partnership between the prospect and SailPoint engineering. This process ensures that the prospect gets valuable information as to how the platform works.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.