RPC UK LIMITED

Oracle Primavera Cloud (OPC)

Enterprise project portfolio management ( EPPM) solutions enable project-driven organisations to better manage their projects/programmes using Primavera P6. EPPM includes portfolio dashboards and reporting, SaaS option ( Min 25 Users.) API links to power BI. Team mobile options. RPC Uk professional services team provide configuration with full training and support.

Features

• Project Scheduling with secure multiuser access to schedules
• Project planning templates enables speedy plan building
• Plan, schedule, and control large-scale programs and individual projects
• Project Planning, cost, Task, Risk Management & Portfolio
• Resource with roles and named individuals optimise the plan
• Easy transition from P6 and EPPM, modern easy to use
• Configurable dashboards and reporting for KPI's
• Track progress via Mobile App for time and expense tracking
• Open and schedule multiple projects simultaneously
• Team member field mobile module for gathering status updates

Benefits

• Ability to see portfolio of current projects and inter-relationships
• Project deliver to schedule, time, cost and performance reporting
• Gannt, histogram and Pie chart reporting visual aids screens
• Leverage risk and Monte Carlo analysis to drive project success
• Resource allocation and levelling for more effective resource management
• Integrate using ICS to pull cost, resources and documentation
• Graphical analysis of resource and role utilisation enable plan efficiency
• Adaptive reporting and integration with PDS, including Power BI
• Monitor trend scenarios with what-if analysis

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.lister@rpc.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

700056103134145

Contact

John Lister
01943 222 001
john.lister@rpc.uk.com

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Project and portfolio management
        • Project and portfolio management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance typically occurs during weekends and are published in advance
• System requirements:
  • The product is web browser interface based
  • A local client interface is available but Optional
  • Local client tested configurations can be provided on request

User support

• Email or online ticketing support: Yes
• Support response times: Answers based on Oracle Support. This will be dependent upon the 'Severity' of any issue raised. Oracle will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. Oracle will work 24x7 until the Severity 1 service request is resolved, a reasonable work-around is put in place, or as long as useful progress can be made.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: No
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via the Oracle Cloud Customer Support Portal
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Oracle support included in subscription at no additional cost. Additional support is available from RPC UK via G-Cloud Cloud Support offerings but is optional.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Oracle training videos available via the Oracle website and inside the tool.; RPC UK can provide onsite training, online training or user documentation as an additional service via G-Cloud Support offerings.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: For a period of 60 days upon termination of the Oracle Cloud Services, Oracle will make available via secure protocols, your Content residing in the production Cloud Services environment, or keep the service system accessible, for the purpose of data retrieval by You.; Typically this will be of the form of a Database extract.
• End-of-contract process: If data is required in additional formats or reports then this will require additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The native mobile applications are designed for field users to view, update, and collaborate on projects.; ; They are designed to be intuitive and easy to use for simple status update tasks or project collaboration. They do not feature the full capability and functions of the full browser based solutions.
• Service interface: Yes
• Description of service interface: Standards based SOAP or REST Web Services are available.; Nearly all application data and functionality is exposed through these Web Services.; ; Full documentation is available that lists all exposed data elements, business objects and operations.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Oracle is committed to building standards-based products to help customers reduce complexity and get the most out of existing technology investments, and this commitment extends to our approach to accessibility. Oracle uses industry-standard technologies such as HTML, JavaScript and Java to render most user interfaces, and we follow internationally-recognized accessibility standards allowing support for a broad range of assistive technology (AT) such as screen readers, screen magnifiers, and voice recognition.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The API is accessed through exposed API End-Points.; ; Nearly all application data and functionality is exposed through these API's.; ; Full documentation is available that lists all exposed data elements, business objects and operations
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The solution is provided on fully scalable platform and infrastructure. The deployment is sized and architected such that the system will provide a responsive end user experience to all of the proposed users of the system.; ; The infrastructure includes network load balancers and clustered application/data tiers and Oracle Oracle monitors the performance and availability of Services environments through various toolsets. Monitoring information is used to tune the Services environment and improve Cloud Services performances through maintenance activities.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Exporting from the applications is standard capability and formats available include Excel/CSV and XML.; Also standard reporting capability provides multiple formats of output including: Excel, PDF, RTF, PowerPoint
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability and RPO/RTO Metrics are available through the Primavera Service Descriptions:
• Approach to resilience: Oracle Cloud Services are deployed in resilient computing facilities with resilient infrastructure, redundant network connections, and power at each hosting facility.
• Outage reporting: Outages are initially reported to your designated contacts via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: For service components managed by Oracle, Oracle’s access to Your Content is restricted to authorized staff on a need to know basis.; ; Oracle uses the principle of "Least privilege" in which user permissions and system functionality are carefully evaluated and access is restricted to the resources required for users or systems to perform their duties.; ; Oracle Cloud operations teams access Services environments through a DMZ environment inside a dedicated extranet isolated from Oracle's internal corporate networks. Only approved operations and support engineers with a valid account can access a customer environment using multi-factor authentication through a virtual private network (VPN).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Oracle engages with external assessment entities and independent auditors to verify that Cloud Services have a comprehensive control environment that includes policies, processes, and security controls for the delivery of applications. Infrastructure and Platform services are provided by Oracle Cloud Infrastructure. These efforts conform with ISO/IEC 27001 standards and Oracle Corporate Security Policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software that is provided by Oracle to maintain operational stability, availability, security, performance, and currency of the Services. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service.; ; The Oracle Cloud quality assurance process includes security-specific test plans. These test plans include the review of data visibility, access control, password control, administrative privileges, end-user role privileges, and data access rules. Security-specific testing focuses on operation and processing according to the Oracle Cloud design and specifications.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability assessment tools are used to identify security threats and vulnerabilities in the Cloud Services and Services environments. Formal procedures are in place to assess, validate, prioritize, and remediate identified issues. Oracle subscribes to vulnerability notification systems to stay apprised of security incidents, advisories, and other related information. Oracle acts on the notification of a threat or risk once it has confirmed that, both, a valid risk exists and that the recommended changes are applicable to Services environments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Oracle evaluates incidents that create suspicions of unauthorized access to or handling of customer data whether the data is held on Oracle hardware assets or on the personal hardware assets of Oracle employees and contingent workers. When Oracle's GIS organization is informed of such incidents, it defines escalation paths and response teams to address those incidents. GIS will work with the Customer, internal LoBs, the appropriate technical teams, and law enforcement where necessary to respond to the incident. The goal will be to restore confidentiality, integrity, and availability of the Customer's environment, and to establish root causes and remediation steps.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Oracle employees are required report suspected incidents in accordance with the Oracle Information Security Incident Reporting and Response Policy.; ; Every Cloud Service user is responsible for reporting information security issues. Customers can formally report security concerns according to the terms specified in the ordering document and according to the following information:; ; Reporting security vulnerabilities - An Oracle Cloud Services customer can use the Cloud Customer Support Portal; ; Report privacy concerns to Oracle’s Privacy office at privacy_ww@oracle.com; Incident reports and updates will be provided to the designated customer contacts.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 5c51fcdc-c787-438e-9bf1-f4257b9bb950
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 97bace5a-4398-4f36-88d6-e6330e5d7cf7
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.lister@rpc.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.