eir evo

Lightning IQ

Lightning IQ is an enterprise-grade, on-premises data intelligence platform. It enables rapid search, classification, and analysis of large-scale unstructured data across hybrid environments, supporting compliance, security, and governance use cases. Delivered via annual subscription, it scales from 0–5PB and is optimised for high performance and low-latency data discovery.

Features

• Petabyte scale inventory and classification
• Daily scanning for continuous compliance
• PII and entity detection with pattern matching
• ROT and duplicate detection with configurable policies
• Optional remediation: delete, move, archive, encrypt
• Agentless, storage vendor agnostic (NFS, SMB, S3)
• Dashboards and exportable evidence packs for FOI, DSAR, and audits

Benefits

• Regulatory readiness: Faster FOI and SAR responses
• Risk reduction: Smaller attack surface
• Cost control: Storage reclamation and deferred capacity spend
• Operational resilience: Daily insight into change activity
• AI enablement: Clean, labelled corpora with provenance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jade.johnston@eirevo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

700536460033638

Contact

Jade Johnston
07983889851
jade.johnston@eirevo.co.uk

About the service

• Service categories:
  • Systems Infrastructure Software
    • Security
      • Identity and access management
        • Access
      • Data security
        • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can integrate with existing data storage, compliance, and analytics platforms such as SIEMs, cloud archives, or eDiscovery tools, but also operates independently as a standalone solution
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Minimum system specifications must be met for optimal performance. Support is limited to agreed maintenance windows and scheduled updates may result in brief service downtime. Data volume thresholds apply as per licensing tier.
• System requirements:
  • Must support Linux-based environments with sufficient compute resources
  • Requires secure network connectivity for data processing and management

User support

• Email or online ticketing support: Yes
• Support response times: We respond to all queries within 4 working hours, Monday to Friday, 9am–5pm. Queries received outside these hours, including weekends, are responded to the next working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our web chat has been tested using screen readers (JAWS and NVDA), keyboard-only navigation, and high-contrast display settings to ensure usability for assistive technology users. User testing included individuals with visual and motor impairments to validate accessibility compliance and ease of interaction. Feedback from these sessions informed refinements in focus management, labelling, and notification alerts.
• Onsite support: Yes, at extra cost
• Support levels: We offer three levels of support:; ; Standard Support (included) – email and ticketing support during business hours (Mon–Fri, 9am–5pm), response within 4 hours.; ; Enhanced Support (additional cost) – extended hours support and response within 2 hours.; ; Premium Support (additional cost) – 24/7 coverage with response within 1 hour, including a named Technical Account Manager (TAM).; ; All customers have access to our service desk and knowledge base. A cloud support engineer is available for Premium Support customers. Pricing varies based on volume and service level agreed in the contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive onboarding process, including user documentation, access to online training resources, and optional guided setup sessions. A dedicated technical account manager supports each customer to ensure successful deployment, configuration, and adoption. Ongoing support is available via email and ticketing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At contract end, users can export their data via the user interface or API. Data can be extracted in standard formats such as JSON or CSV. A support engineer is available to assist with secure data extraction if needed. No additional cost applies for standard data export activities.
• End-of-contract process: At the end of the contract, users are notified in advance and supported in data extraction. Standard data export in common formats is included in the contract price. Secure deletion of data is carried out upon confirmation. Additional services such as extended access or migration support may incur extra cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The service interface is a secure, browser-based dashboard providing access to configuration, analytics, and monitoring tools. Users can manage policies, view real-time insights, and generate reports. The interface is intuitive, role-based, and compliant with WCAG 2.2 AA accessibility standards.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have conducted internal testing of the user interface with screen readers (e.g. NVDA and JAWS) and keyboard-only navigation to validate compliance with WCAG 2.2 AA. Testing confirmed compatibility with high-contrast modes, alternative text for images, and proper use of ARIA labels. Further testing with external users is planned.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can use the API to configure data capture workflows, query datasets, and automate policy management. The API allows read/write access for integration with third-party tools and supports secure authentication. Users cannot deploy core infrastructure or change licensing parameters via API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise user roles, data retention policies, alert thresholds, and reporting formats. Customisation is available via the user interface or API, depending on preference. Admin-level users within the buyer organisation can apply and manage these settings.

Scaling

• Independence of resources: Each customer operates in an isolated environment with guaranteed resource allocation. Workloads are segregated to ensure no performance impact from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage metrics including data volumes processed, performance statistics, user activity logs, and system health indicators. Metrics are available via dashboard and exportable formats.
• Reporting types: API access
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Lightning IQ

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data via the service interface or API. Exports can be scheduled or performed on demand. Data is provided in commonly used formats and transferred securely. Assistance is available to guide users through the process if needed.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee 99.9% availability backed by a standard SLA. Downtime exceeding this threshold in a given month may qualify for service credits. Availability is monitored continuously, and incidents are reported with root cause analysis. Optional enhanced SLAs are available upon request.
• Approach to resilience: Lightning IQ is designed for resilience through high availability, fault tolerance, and redundancy across multiple data centres. Services are architected to maintain operations during component or site failure. Detailed architectural resilience documentation is available on request.
• Outage reporting: Lightning IQ provides outage reporting via email alerts to designated contacts and in-platform notifications. A private dashboard is available for clients to view real-time system status, historical uptime, and incident reports. Outage details include cause, impact, and resolution steps.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly limited to authorised personnel using role-based access controls (RBAC). Multi-factor authentication (MFA) is enforced for all admin accounts. Access is granted on a least-privilege basis and regularly reviewed. Support channels are protected via secure communication protocols, and access to sensitive systems is logged and monitored for suspicious activity.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow robust information security policies aligned with ISO 27001 standards and Cyber Essentials. Policies cover access control, encryption, incident response, secure development, and data handling. All employees undergo regular security awareness training and must confirm policy adherence annually. Our designated Information Security Officer reports to senior leadership and is responsible for enforcement and audits. Compliance is monitored through periodic reviews, internal checks, and automated controls integrated into our development and deployment pipelines.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We maintain a robust configuration and change management process aligned with industry best practices. All service components are logged in a configuration management database (CMDB) and tracked throughout their lifecycle. Proposed changes undergo a formal review and approval process that includes assessment for potential security impact, service disruption, and compliance implications. Approved changes are scheduled, tested in staging environments, and monitored post-deployment to ensure stability and integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We continuously monitor our services using automated tools to detect potential vulnerabilities. Threat intelligence is gathered from trusted sources including NCSC advisories, CVE databases, and vendor bulletins. Vulnerabilities are risk-assessed based on severity and potential impact. Critical patches are deployed within 24 hours, high within 72 hours, and others within defined change windows. Regular vulnerability scans and annual penetration tests are conducted. Patch management processes are documented and auditable. We maintain a proactive approach to ensure the security and integrity of our platform, with escalation procedures in place for zero-day vulnerabilities or high-risk threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use automated monitoring systems to detect anomalies, unauthorised access attempts, and potential compromises in real time. Alerts are triaged by our security team, who investigate and respond within predefined SLAs—typically within 1 hour for critical incidents. Our incident response process includes containment, eradication, and recovery steps, with root cause analysis conducted to prevent recurrence. All actions are logged and audited, and clients are informed in line with agreed protocols.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We operate a robust incident management framework with predefined processes for a range of common events. Users can report incidents via our dedicated support portal, email, or phone. Each incident is logged, categorised, and prioritised based on impact and urgency. Incident response is managed by our 24/7 support team, who follow a structured triage, resolution, and communication process. Users are kept informed with regular updates and are provided with full incident reports post-resolution, including root cause analysis and remedial actions where applicable.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: C7269750-0ade-4566-bd4a-fcfdd5601387
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 0d646a6f-63ef-4fa5-903a-c596c13fe63c
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jade.johnston@eirevo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.