KICK ICT GROUP LIMITED

Qlik

Provide consultancy and support services for Qlik products.

Features

• 24 hour Self-Service Analytics
• Interactive Dashboards
• Conversational Analytics
• Custom and Embedded Analytics
• Mobile Analytics
• Reporting and Alerting on KPI's
• Data Integration from various sources
• Automated Data Pipelines
• AI-Powered Insights
• Catalog and Lineage your data with integrated catalog tools

Benefits

• Scalability: Automatically scales for modern enterprise workloads
• Security and Availability: Secure platform with high availability
• Global Presence: Choose where your tenant is hosted globally
• Integration: Comprehensive APIs enable seamless integrations
• Transition to SaaS: Move existing Qlik on-premises customers to SaaS
• Data Services: Near real-time solutions for bringing data in
• Cost Management: Flexible deployment and subscription cost options
• Identity Providers: Integrated identity providers simplify user management
• Analytics Consolidation: Consolidate analytics in one environment
• Developer Portal: Resources and examples to help customers develop

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@kickict.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

707325779008076

Contact

Natalie Davidson
01698844600
marketing@kickict.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Qlik Cloud does have maintenance windows, but the platform is designed to minimize downtime and ensure high availability. The nodes in a multi-node site are resilient by design, and Qlik Sense protocols are fault-tolerant, which helps maintain service availability even during maintenance
• System requirements:
  • Subscription, multiple tiers available to Qlik
  • Any SaaS supported Browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depends on severity of the case, support call-back within 1 hour including planned course of action. Standard working hours are between 9am and 5pm, Mon to Fri
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support level SLA 1 hour callback. Dedicated support via consultancy services at additonal cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Through access to standard documentation , online training subscriptions via the Qlik classroom and customised training to customers requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Report data can be extracted through Qlik scripting commands. Users can do this or purchases services from Kick to complete.
• End-of-contract process: What’s included in the contract price (no additional cost); ; The contract price includes access to the Qlik Cloud service and standard support, allowing customers to independently manage and use the service. This includes use of the application, configuration through supported tools, user and role management, standard reporting and enquiries, and data extraction using built-in reports, and APIs. Customers can export their data at any time during the contract term using these tools at no additional cost.; ; Upon contract termination, customers may request a native database export of their data via Kick’s support process, in line with Kick’s SaaS terms, at no additional charge within the defined request limits.; ; What’s an additional cost; ; Additional costs apply where customers request services beyond standard service use. This includes Kick-provided professional services such as implementation support, onboarding assistance, training delivery, custom reporting, integrations, data migration, and ongoing managed services.; ; During contract exit, Transition-out Services—including planning, coordination, data transformation, validation, migration support, or alternative data formats—are chargeable and scoped under a separate work order. Additional data backup requests beyond standard limits, enhanced Kick support plans, or extended subscription periods to support transition may also incur additional charges.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation for Qlik Cloud is accessible through Qlik’s online help and support channels, allowing users and administrators to find guidance at the point of use.; ; Qlik Cloud product documentation is available via the Qlik Help site, including a dedicated Qlik Cloud Help section covering “getting started” and technical guidance. Documentation can also be accessed from within the Qlik Cloud user interface via built-in help links and the Resource Center.; ; Where Kick ICT delivers onboarding and offboarding as part of a professional services engagement, supporting documentation (e.g., implementation plans, access onboarding steps, operational handover notes, and offboarding checklists) can be created on a project basis and shared securely with the customer using controlled collaboration tools such as Microsoft SharePoint. Access to this project documentation can be restricted to authorised customer stakeholders using role-based permissions and governed through the customer’s agreed document sharing approach.; ; Support-related onboarding guidance is also available via the Qlik Customer Portal and Support Portal, which require authenticated access for case submission and tracking.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile and desktop service connect to SaaS solution via browser that uses a responsive design with touch friendly interface. There is also an app available for an optimised mobile experience that is compatible on both iOS and Andriod devices. The app also allows Qlik apps to be downloaded to the device for offline use.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Qlik Cloud provides a browser-based service interface for both end users and administrators. Users access analytics content (apps, dashboards, and visualisations) through the Qlik Cloud hub, while administrators manage the tenant through the Administration activity centre (including users, security, and governance controls, subject to role permissions).; ; Qlik Cloud also provides programmatic service interfaces, including REST APIs (such as the Audit API) to support automation, integration, and monitoring where required.
• Accessibility standards: None or don’t know
• Description of accessibility: Qlik Cloud is accessible through a web browser, allowing authorised users to sign in and use the Qlik Cloud hub to access analytics content such as apps, dashboards, and visualisations.; ; What users can do depends on their assigned permissions: standard users can typically view and interact with published analytics, while permitted users can create/edit content within allowed spaces. Administrative users can access the Administration activity center to manage tenant settings, users, and governance controls.; ; Users can’t access administration functions, restricted data, or protected spaces unless explicitly granted the required role or permissions.
• Accessibility testing: We have not completed formal, independently evidenced interface testing with users of assistive technology specifically for Qlik Cloud as part of our standard delivery, and we do not claim full accessibility assurance beyond what is published by the vendor.; ; Qlik Cloud is a browser-based service and includes product documentation and support content to help users adopt the interface and features. However, accessibility outcomes can vary depending on the user’s assistive technology, browser, device, configuration, and the way analytics content (apps, dashboards, and custom visualisations) has been authored.; ; Where accessibility requirements form part of a customer’s acceptance criteria, interface testing can be planned as part of the implementation and service onboarding, including structured testing with representative users and common assistive technologies (e.g., screen readers, keyboard-only navigation, and browser accessibility tools). Findings and agreed adjustments can be recorded and tracked through project documentation.; ; If required, we can work with the customer to define an accessibility testing approach and provide the resulting evidence as part of delivery, subject to scope and timescales.
• API: Yes
• What users can and can't do using the API: With Qlik Cloud APIs, users can embed Qlik Sense content into web pages, create custom visualizations, and integrate Qlik's capabilities into their applications. Here are some of the main capabilities:Embed Qlik Sense content using Capability APIs; Build custom visualizations with nebula.js; Use AngularJS and RequireJS for integration; Create mashups and embed them using iFrames. Main Limitations include: Potential conflicts with jQuery and CSS when using Capability APIs; Some methods are not supported with Qlik Sense SaaS, such as `getAppList()` and `exportData()`.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Qlik Apps are fully customisable by design, trained power users can customise via the Qlik designer tools, alternatively they have purchase services from Kick to make changes.

Scaling

• Independence of resources: The platform runs on AWS's mature infrastructure, designed for scalability and fault tolerance. This architecture allows Qlik Cloud to adapt quickly to changes and patches, minimizing potential downtime.

Analytics

• Service usage metrics: Yes
• Metrics types: Service uptime metrics are provided via Qlik service URL publicly and through email if subscribed for created incidents, updates and resolved issues. Log history available on this for 90 days. For incident management Kick have service level agreements and internal metrics that are monitored in business hours.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qlik Sense

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Qlik Cloud protects data at rest using a combination of physical security controls in the underlying hosted environment and encryption within the service. Encryption at rest is supported for tenant data, including the option for Customer Managed Keys (CMK/BYOK) where required and supported, allowing customers to control encryption keys for their tenant.; ; Physical access to the infrastructure hosting Qlik Cloud is restricted through datacentre access controls operated by the cloud hosting providers, reducing the risk of unauthorised physical access to storage media and systems.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: To offboard data from Qlik Cloud, you need to use an external storage solution since direct export of QVD files stored on a Tenant is not currently supported. You can achieve this via Qlik Web Storage Provider Connectors and including the necessary commands in the data load script.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Microsoft Excel (XLSX)
  • Flat File format
• Data import formats: Other
• Other data import formats:
  • Html
  • Excel
  • QVD
  • Xml
  • Json
  • Apache parquet files
  • Fixed record length files
  • Qlikview script files (qvs)
  • Data Interchange Format (DIF
  • Geographic data files: GEOJSON, ESRIJSON, GML, KML, SHPZIP, DXF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The level of availability guaranteed for Qlik Cloud is defined contractually and should be confirmed against the applicable Qlik Cloud subscription terms in place for each customer.; ; The published Qlik Cloud Service Level Agreement (SLA) focuses on support service commitments rather than a universal uptime percentage. It defines response targets for support incidents, including Severity 1 (“service down”) cases with 24x7 coverage, an initial response target of 30 minutes, and ongoing updates at least every 4 hours while the Severity 1 status remains in place.; ; Qlik also provides transparency on service health by making uptime and incident information available via the Qlik Cloud operational health / status reporting capability.; ; Where a specific uptime commitment (e.g., “99.x%”) or service credits are required, these should be explicitly documented in the customer’s contract and commercial agreement, and verified during procurement.
• Approach to resilience: Qlik Cloud uses a cloud-native microservice-based architecture running on Kubernetes, supporting scalability and enabling platform changes and patching while aiming to minimise potential downtime.; ; Qlik Cloud also includes continuity controls as part of its service design. Tenant configuration and metadata is stored in a way that supports replication to secondary regions, and customer data files are backed up daily.; ; Disaster recovery readiness is supported through regular disaster recovery testing, including building a new Qlik Cloud region and validating recovery only when replicated data is restored and tenants are usable based on the latest available backup/replication point.; ; Qlik publishes information on its cloud regions and, where applicable, defined disaster recovery pairings, supporting resilience planning at a regional level.
• Outage reporting: Qlik Cloud reports outages via its publicly available service status page, which provides real-time and historical information on system performance and incidents.; ; The Qlik Cloud status page shows the operational health of the service (for example fully operational, degraded performance, or service outage) and allows users to review incident history.; ; The status page also supports subscription-based notifications, allowing users to subscribe for updates when incidents are created, updated, or resolved (including email updates and other notification methods supported by the status platform).; ; If a customer experiences an issue that is not currently reported on the status page, Qlik’s guidance is to raise this through Qlik Support via the standard support channels

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Qlik Cloud restricts access to management interfaces through role-based access control. Access to the Administration activity center is limited to users with specific administrator roles (including Tenant Admin, Analytics Admin, and Data Admin), and some functions (such as user management and system security) require the Tenant Admin role.; ; Roles can be assigned to users or groups to control tenant-level permissions, supporting least-privilege access to administrative capabilities.; ; Access to support channels is restricted through authenticated user accounts. Qlik provides a Support Portal for submitting and managing support cases, which requires users to log in using their Qlik account.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Qlik Cloud security governance is managed through a defined security organisation and documented policies covering secure delivery and vulnerability handling.; ; The Software Security Office is involved in the deployment phase through a vulnerability management process, working with external security companies, customers, and partners to identify vulnerabilities in deployed code and determine appropriate remediation actions.; ; Security issues are managed using a Responsible Disclosure approach for vulnerabilities assessed as High or Critical, including communication to customers/partners and delivery of fixes and/or mitigations.; ; Security and compliance evidence is made available via Qlik’s Trust & Security resources and Trust Center, supporting customer assurance requirements
• Information security policies and processes: Kick has ISO 27001 and Cyber Essentials plus certifications. This is headed up by our Head of Information Security.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Qlik Cloud configuration is managed through a centralized administration experience, where administrators deploy, configure, and manage the Qlik Cloud subscription and environment.; ; Qlik Cloud change management for the underlying platform is governed through Qlik’s published Release Management Policy, describing release, update, and maintenance practices for Qlik software.; ; Configuration and operational changes within the tenant can be supported through governance features such as the event/audit trail capability (e.g., tracking key platform activities).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Qlik Cloud uses a defined vulnerability management approach within its software security governance. A dedicated Software Security Office supports deployment through a process that works with external security companies, customers, and partners to identify vulnerabilities in deployed code. Reported issues are assessed and actions are taken based on risk and impact. For High or Critical incidents, Qlik follows Responsible Disclosure, publishing Security Bulletins, collaborating with reporters where applicable, and providing fixes or mitigations quickly. Vulnerabilities can be reported through Qlik Support with guidance on required details.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Qlik Cloud supports protective monitoring through system event monitoring and audit logging available to administrators. Qlik Cloud provides an Events capability which records platform events and includes details such as the event type, source, and the user associated with the event.; ; Qlik Cloud also provides an Audit API to retrieve audit events programmatically, supporting integration with external monitoring and reporting tools where required.; ; Additional monitoring is supported through administration features for visibility of platform usage and operational activity.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is supported through defined support case handling, severity classification, escalation, and service communications.; ; Incidents are raised through the Qlik Support Portal, where issues are logged and managed as support cases. For high-impact incidents, Qlik applies severity-based response targets. For Severity 1 (“service down”) incidents, the SLA defines 24x7 coverage, with an initial response target of 30 minutes and updates at least every 4 hours until service is restored or severity is reduced.; ; Service disruption communications are supported via the Status Page, and if an outage is not listed, customers can report it via the Support Portal for investigation.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: Monday 16 June 2025
• What the ISO/IEC 27001 doesn’t cover: A.8.30 Outsourced Developed - not included because we don't outsource development.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A81b79e3-9441-4b45-9da3-2380b6d7bf48
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B773d609-b241-428a-8b20-d38f37c13a1f
• Other security certifications: Yes
• Any other security certifications:
  • CISSP
  • Microsoft Accreditations

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@kickict.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.