ENTSERV UK LIMITED

DXC Technology - Security Web Application Firewall Service

DXC’s Managed WAF service provides continuous monitoring, threat detection, and proactive incident response for web applications. The service includes platform and policy management, incident and change management, compliance assurance, and advanced reporting. Customers can choose from fully managed, selfmanaged, or provisioned cloud options, as well as advanced onpremises deployments.

Features

• Managed web application firewall protection for web, API, cloud.
• Reduces attack surface, prevents DDoS, zero day, bot threats.
• Custom WAF deployment, policy management, secure architecture implementation.
• Proactive threat detection, incident response, rapid resolution, defined SLAs

Benefits

• Web application firewall deployment and management
• DDoS and bot mitigation
• API and mobile app security
• Policy management and enforcement
• Incident detection and response
• Compliance and reporting
• Centralized console monitoring
• Role based access controls
• Performance optimization (SSL, load balancing)
• Flexible cloud and on-premises deployment

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

707749945564651

Contact

Richard Eckersley
+447825113627
richard.eckersley2@dxc.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection
  • Active application security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: DXC’s WAF service excludes major version upgrades, web server platform remediation, license, AMC management, and custom reporting unless specifically agreed. 24x7 availability monitoring is not standard and must be requested. Service delivery is subject to agreed SLAs and support models. The service does not include application code review or penetration testing. Buyers are responsible for providing accurate environment information and maintaining supported infrastructure. Integration with unsupported platforms or third-party tools may require additional scoping.
• System requirements: Buyers must provide accurate environment information and maintaining supported infrastructure.

User support

• Email or online ticketing support: Yes
• Support response times: "DXC typically defines SLAs for incident and support ticket response and resolution as follows:; Priority 1 (Critical):; ; Response: within 15 minutes; Resolution: within 4 hours; ; Priority 2 (High):; ; Response: within 1 hour; Resolution: within 8 hours; ; Priority 3 (Medium):; ; Response: within 2 working hours; Resolution: within 2 business days; ; Priority 4 (Low):; ; Response: within 4 working hours; Resolution: within 5 business days; ; These SLAs are measured monthly and are subject to the terms agreed in the client contract. Response time means the time to acknowledge a ticket; resolution time means the time to fully resolve and close the ticket."
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: DXC Technology is committed to delivering inclusive digital experiences across all service channels, including web chat and help desk tools. Our current solutions, such as UPtime and EVA, are designed with usability and multilingual support in mind. While formal WCAG 2.2 audits and VPAT documentation for these tools are in progress, DXC aligns with industry best practices and accessibility standards. We are actively implementing enhancements to meet WCAG 2.2 AA compliance and exploring AAA-level features where feasible. This roadmap ensures continuous improvement and compliance for public sector and enterprise requirements.
• Onsite support: Yes, at extra cost
• Support levels: "DXC typically defines SLAs for incident and support ticket response and resolution as follows:; Priority 1 (Critical):; ; Response: within 15 minutes; Resolution: within 4 hours; ; Priority 2 (High):; ; Response: within 1 hour; Resolution: within 8 hours; ; Priority 3 (Medium):; ; Response: within 2 working hours; Resolution: within 2 business days; ; Priority 4 (Low):; ; Response: within 4 working hours; Resolution: within 5 business days; ; These SLAs are measured monthly and are subject to the terms agreed in the client contract. Response time means the time to acknowledge a ticket; resolution time means the time to fully resolve and close the ticket."
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Initial Assessment: We review your applications, traffic patterns, and security requirements.; Custom Policy Design: DXC creates tailored WAF rules aligned with your business logic.; Deployment Support: We assist with installation, configuration, and integration into your environment.; Testing and Validation: Simulate attacks and validate WAF effectiveness before going live.; Training and Guidance: Provide user training and documentation for ongoing management.; Continuous Support: Offer monitoring, tuning, and updates to maintain optimal protection.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When the contract ends, DXC ensures that users can securely extract their data through the following process:; ; Data Export: We provide all relevant logs, reports, and configuration files in agreed formats.; Secure Transfer: Data is delivered via encrypted channels or secure storage media.; Client Ownership: All client data remains the property of the client and is returned in full.; Assistance: DXC offers support during the offboarding process to ensure smooth data retrieval.
• End-of-contract process: At the end of the contract, DXC follows a structured offboarding process:; ; Service Termination: All active WAF or security services are decommissioned in a controlled manner.; Data Extraction: Client receives all logs, reports, and configuration data in agreed formats.; Secure Transfer: Data is provided through encrypted channels or secure storage media.; Data Deletion: DXC securely deletes any client data retained within its systems, in compliance with contractual and regulatory requirements.; Knowledge Transfer: Guidance and documentation are provided to support transition or migration.; Optional Support: DXC can assist with migration to another provider or internal solution.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: NA
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Rule Customization; Policy Tuning; Geo-Blocking; Rate Limiting; Integration with SIEM

Scaling

• Independence of resources: DXC guarantees that users are not affected by demand from other users through the following measures:; ; Dedicated Resource Allocation: Each client’s WAF instance is logically isolated, ensuring no resource contention.; Scalable Architecture: The service uses auto-scaling to handle traffic spikes without impacting performance.; Multi-Tenant Segregation: Strong isolation between tenants prevents cross-impact on workloads.; Performance Monitoring: Continuous monitoring ensures capacity thresholds are maintained for each client.; Service Level Agreements (SLAs): DXC commits to defined performance and availability targets.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, DXC provides service usage metrics for its WAF offering. These typically include:; ; Traffic Statistics: Total requests processed, allowed, and blocked.; Threat Metrics: Number and type of attacks detected (e.g., SQL injection, XSS).; Performance Data: Latency impact and throughput.; Top Offenders: IP addresses or regions generating malicious traffic.; Policy Effectiveness: Rule hit counts and false positive rates.; Trend Analysis: Daily, weekly, and monthly security event summaries.; ; These metrics are delivered through dashboards and reports, and can be integrated with SIEM tools for deeper analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data at the end of the contract through a secure and structured process:; ; Data Formats: DXC provides logs, reports, and configuration files in commonly used formats such as CSV, JSON, or XML.; Secure Channels: Data is transferred via encrypted methods (e.g., secure FTP or encrypted cloud storage).; Client Control: All exported data remains under client ownership and is delivered in full.; Support: DXC offers guidance during the export process to ensure completeness and compliance.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Guaranteed Availability; ; Service Level: 99.9% uptime per calendar month.; Scope: Applies to WAF processing and management interfaces.; ; SLAs; ; Availability is monitored continuously and reported monthly.; Downtime excludes scheduled maintenance (with prior notice).
• Approach to resilience: DXC’s WAF service is designed with resilience as a core principle to ensure continuous protection and performance:; ; Redundant Architecture: Built on highly available infrastructure with multiple failover nodes.; Load Balancing: Distributes traffic across multiple instances to prevent overload.; Auto-Scaling: Automatically scales resources during traffic spikes to maintain performance.; Geographically Distributed Data Centres: Ensures continuity even if one region experiences an outage.; Continuous Monitoring: Proactive health checks and alerts to detect and resolve issues quickly.; Disaster Recovery Plans: Tested procedures for rapid recovery in case of major incidents.; Isolated Tenancy: Logical separation of client environments to prevent cross-impact.; Regular Patch Management: Keeps systems updated against vulnerabilities without service disruption.
• Outage reporting: DXC reports outages through a structured and transparent process:; ; Real-Time Alerts: Notifications are sent via email or SMS to designated contacts.; Service Dashboard: A secure portal displays current service status and incident details.; Incident Updates: Regular progress reports are provided until resolution.; Post-Incident Report: A detailed summary of root cause, impact, and corrective actions is shared.; Optional Integration: Outage alerts can be integrated with client SIEM or ITSM tools.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: DXC enforces strict access controls across management interfaces and support channels. Privileged functions are isolated from user-level operations, with role-based access and least-privilege principles applied. Multi-factor authentication (MFA), unique IDs, and secure log-on procedures are mandatory for all administrative access. Remote access is permitted only via approved solutions (e.g., bastion hosts, ZTNA) with continuous monitoring and logging. Privileged Access Management (PAM) ensures credentials are vaulted, rotated automatically, and linked to approved change requests. Support channels follow identity verification protocols, and all sessions are tracked for compliance and audit purposes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: DXC follows a comprehensive set of information security policies and processes aligned with international standards and UK government requirements:; Policies and Frameworks; ; ISO/IEC 27001 Information Security Management System (ISMS) for confidentiality, integrity, and availability.; Compliance with UK government security frameworks and relevant regulatory requirements.; Risk management policies to identify, assess, and mitigate security risks.; ; Processes; ; Access Control: Role-based access and multi-factor authentication.; Data Protection: Encryption of data at rest and in transit.; Incident Response: Defined procedures for detection, reporting, and recovery.; Monitoring and Auditing: Continuous monitoring using SIEM tools and regular vulnerability assessments.; Supplier Assurance: Security checks for third-party providers.; ; Reporting Structure; ; A dedicated Chief Information Security Officer (CISO) oversees policy implementation.; Security governance committees review compliance and risk posture regularly.; Incident reports and compliance audits are escalated through defined management channels.; ; Ensuring Compliance; ; Mandatory security training for all employees.; Regular internal audits and external certifications.; Automated monitoring and alerting for policy breaches.; Continuous improvement through lessons learned and risk assessments.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management Processes; Tracking Service Components Through Their Lifetime; ; All components are recorded in a Configuration Management Database (CMDB), which maintains details such as version, dependencies, and ownership.; Each component has a unique identifier and lifecycle status (e.g., deployed, updated, retired).; Regular audits ensure the CMDB reflects the current state of all assets.; ; Assessing Changes for Potential Security Impact; ; Every change request undergoes a formal risk and impact assessment, including security considerations.; Security teams review proposed changes for compliance with ISO 27001 and internal security policies.; Changes are tested in a controlled environment before production deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: DXC’s vulnerability management process is designed for rapid threat mitigation and compliance:; ; Threat Assessment: We continuously scan systems and applications, prioritising vulnerabilities based on severity and potential impact.; Patch Deployment: Critical patches are applied within 24–72 hours; others follow defined SLAs.; Threat Intelligence Sources: We use vendor advisories, CVE databases, NIST, and trusted threat intelligence feeds to stay ahead of emerging risks.; ; This ensures timely remediation and robust protection for client environments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: DXC uses continuous monitoring via global SOCs and advanced SIEM tools to detect anomalies and indicators of compromise. Potential threats are identified through real-time log analysis, threat intelligence, and automated correlation. When a compromise is suspected, incidents are triaged immediately, escalated for forensic investigation, and containment measures applied to prevent impact. Responses include patching, mitigation, and detailed reporting. DXC operates 24x7 with automated workflows to ensure rapid action, typically containing threats within hours. This approach minimizes business disruption while maintaining compliance with security standards and government guidelines.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: DXC follows ITIL-aligned, pre-defined processes for common incidents, including categorization, prioritization, and escalation workflows. Users report incidents via multiple channels such as service desk (phone/email), dedicated portals, and automated monitoring alerts. All incidents are logged in DXC’s Incident Management system for full lifecycle tracking. Incident reports are provided through structured communications, including real-time status updates, post-incident reviews, and formal reports detailing root cause, resolution steps, and preventive actions. Monthly summaries and dashboards are also available for transparency and compliance.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd.
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C884eddb-e45b-47cf-a7cf-dc3da4af1435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management System
  • ISO 27701 Privacy Information Management System

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.