ARRIBATEC UK LTD

Arribatec Data Platform

Arribatec Data Platform automatically consolidates financial and operational data from Unit4 ERP (UBW), Rambase, and other business systems into a unified analytics foundation on Microsoft Fabric. Pre-built connectors and transformation logic eliminate months of custom development, delivering ready-to-use reports and insights within weeks.

Features

• Connects directly to Unit4 ERP, Rambase, and custom business systems
• Pre-built datamodels for General Ledger, Budgets, Timesheets, Resource Capacity, Projects
• Multi-company support for group-level consolidation and reporting
• Automated daily/weekly data refreshes with minimal manual intervention
• Historical tracking of dimensions (customer, project, cost-centre) supporting point-in-time analysis
• Extensible design allows new datasources and custom reports without rebuilding

Benefits

• Faster time-to-insight: pre-built integrations reduce implementation from months to weeks
• Single source of truth: consolidates data into one trusted layer
• Reduced manual work: eliminates spreadsheet-based data gathering and reconciliation
• Better decision-making: enables utilisation analysis, capacity planning, and performance tracking
• Lower risk: proven patterns with built-in quality-checks and error handling
• Future-proof: add new data-sources or business units as organisation grows

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

707758316204374

Contact

Allan Burrows
0333 444 1005
sales.uk@arribatec.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Hosted in the Arribatec Nexus Platform and Microsoft Fabric.
• System requirements: REQUIRES RESPONSE

User support

• Email or online ticketing support: Yes
• Support response times: Please see our Unit4 ERP (ERPx Agresso) Support Desk Service entry for more details of this service
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: This solution gives you access to our Unit4 ERP (Agresso) ERPx Support Desk. Please see this offering to find out more details.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Our onboarding approach is tailored to each customer's specific situation and internal capabilities.; For organizations with in-house data engineers, we provide targeted training to enable them to manage and extend the platform independently. Similarly, if the customer has dedicated report builders or BI specialists, we equip them with the knowledge to create and maintain their own reports.; For customers without technical resources, we adapt our engagement model accordingly—whether that means providing more hands-on support, managed services, or simplified training focused on end-user consumption rather than development.
• Service documentation: No
• End-of-contract data extraction: All data stored in the platform uses open, industry-standard formats (Delta Lake and Parquet files). This means customers retain full ownership and portability of their data at all times.; When a contract ends, data can be exported through several methods:; ; Direct download of the underlying data files; Export via APIs to the customer's preferred storage solution; Migration to another cloud platform or on-premises environment; ; Since we build on Microsoft Fabric's open architecture rather than proprietary formats, there is no vendor lock-in at the data layer.
• End-of-contract process: All data remains fully accessible and portable, stored in open standard formats (Delta Lake/Parquet). Customers can extract their data independently, use their internal team, or engage any third-party vendor to assist with migration. There is no lock-in from our side.; If support is needed during the transition, this can be provided as an additional service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Reports in PowerBi supports both mobile and desktop views
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: PowerBi
• Accessibility standards: EN 301 549
• Accessibility testing: Power BI aims to comply with EN 301 549 by incorporating WCAG 2.1
• API: Yes
• What users can and can't do using the API: Microsoft Fabric have a extensive api support. https://learn.microsoft.com/en-us/rest/api/fabric/articles/
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Both the data and the reports are fully costumizable.; Depending on their roles users can customize different parts of the data chain. All the way from ingestion of data to visual reports.

Scaling

• Independence of resources: Each customer is provisioned on dedicated Microsoft Fabric capacity, ensuring their resources are isolated from other customers. This means one customer's workload does not impact another's performance.; Within a single customer's environment, Fabric provides built-in workload management and throttling to balance resource consumption across users and processes.

Analytics

• Service usage metrics: Yes
• Metrics types: Standard metrics from Microsoft Fabric (capacity usage, refresh status, pipeline logs) are available out of the box. Additional custom metrics can be built based on the customer's requirements—the underlying data is there.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: See "Describe what happens at the end of the contract" above. All data is stored in open formats and can be exported at any time via file download or API access.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Delta Lake
  • Parquet
  • ODF (With convertion)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Delta Lake
  • Parquet
  • Excel
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft Fabric provides a 99.9% availability SLA as documented in the Microsoft Online Services SLA (https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services). If availability falls below guaranteed levels, customers are eligible for service credits ranging from 10% to 100% of monthly fees depending on the severity of the outage. Claims must be submitted within 2 months of the billing month in which the incident occurred.
• Approach to resilience: Microsoft Fabric is designed for high availability and resilience through multiple layers of protection:; Availability Zones: Fabric automatically distributes resources across three or more physically separate datacenters (availability zones) within each Azure region, each with independent power, cooling, and networking. This ensures services remain available during datacenter failures without requiring customer configuration. During zone-wide outages, Fabric self-heals and rebalances automatically.; Data Durability: OneLake uses Zone-Redundant Storage (ZRS) where available, synchronously replicating data across three availability zones, providing 99.9999999999% (12 nines) durability. All Power BI components sync backup instances every 15 minutes.; Disaster Recovery: Optional cross-region geo-redundancy can be enabled, replicating data to a paired Azure region. If a primary region becomes unrecoverable, Microsoft initiates regional failover, typically completing within one hour.; UK Infrastructure: Three failover datacenters across the UK support regional resilience.; Compliance: Infrastructure meets ISO 27001, SOC 1/2, and CSA CCM v4.0 standards, verified by independent third-party audits.; Documentation:; ; Reliability in Microsoft Fabric: https://learn.microsoft.com/en-us/azure/reliability/reliability-fabric; OneLake Disaster Recovery: https://learn.microsoft.com/en-us/fabric/onelake/onelake-disaster-recovery
• Outage reporting: Microsoft Fabric reports outages through multiple channels. Public dashboards are available at https://support.fabric.microsoft.com (Fabric-specific status) and https://azure.status.microsoft (Azure-wide status), both updated in real-time. APIs are available via the Microsoft Graph Service Communications API (https://graph.microsoft.com/v1.0/admin/serviceAnnouncement/healthOverviews) and Azure Resource Health REST API for programmatic status monitoring. Configurable alerts can be set up via Azure Service Health to notify teams through email, SMS, mobile push notifications, and webhooks integrating with ITSM tools such as ServiceNow, PagerDuty, and OpsGenie. The personalised Azure Service Health dashboard in the Azure Portal shows service issues, planned maintenance, and health advisories specific to your subscriptions, services, and regions.; Documentation: https://learn.microsoft.com/en-us/azure/service-health/alerts-activity-log-service-notifications-portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Microsoft Fabric restricts management access through Microsoft Entra ID with role-based access control (RBAC) and multi-factor authentication. Administrators require specific roles (Global Administrator, Fabric Administrator) to access the Admin Portal.; Microsoft support engineers have no standing access to customer data. Access requires Just-In-Time (JIT) requests with time-limited authorisation via Secure Admin Workstations. Customer Lockbox allows customers to explicitly approve or deny any data access requests. All actions are logged for audit purposes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: ISO 9001 ; Cyber Essentials
• Information security policies and processes: REQUIRES RESPONSE
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Microsoft Azure/Fabric Platform; Component Tracking Through Lifetime; Software Bill of Materials (SBOM): Component Governance tools track all components (open-source, dependencies, in-house code) with versions, hashes, and licensing.; Configuration Management: Components tracked centrally with logged changes. Releases progress through rings (dev → employees → targeted → worldwide).; Security Impact Assessment; Threat Modeling: Changes assessed using Data Flow Diagrams to identify security impacts.; Automated Scanning: Static/binary analysis, credential scanning, encryption validation, fuzz testing, configuration checks.; Component Governance: Open-source components checked for vulnerabilities; vulnerable ones blocked.; Manual Review: Independent security review and penetration testing.; Verification: SOC 1/2 Type 2 audits
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft Azure/Fabric; Identification; ; Automated vulnerability scanning across components and infrastructure; Component Governance tracks open-source vulnerabilities (CVEs); Penetration testing (Red Team + third-party); Bug bounty programs; ; Assessment & Prioritization; ; Vulnerabilities classified by severity (Critical, High, Medium, Low); Risk-based prioritization using CVSS scores; Impact assessment on services and customers; ; Remediation; ; Critical vulnerabilities: Patches deployed within 24-48 hours; High vulnerabilities: Patches deployed within 7-14 days; Safe Deployment Process validates fixes through deployment rings; Emergency hotfix processes for zero-day exploits; ; Verification; ; Automated rescanning confirms remediation; SOC 2 Type 2 audits verify processes; Compliance ISO 27001 and NIST Framework; ; References:; ; Azure Security Baseline; Microsoft SDL
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective Monitoring Processes; Microsoft Azure/Fabric; Identifying Potential Compromises; ; Azure Security Center and Microsoft Defender for Cloud provide real-time threat detection; SIEM correlates logs and events; Behavioral analytics and machine learning detect anomalies; 24/7 Security Operations Center monitors alerts; ; Response to Potential Compromises; ; Automated containment for known attacks; Security incident response team investigates; Root cause analysis and remediation; Customer notifications per compliance requirements; ; Response Speed; ; Critical: Response within 15 minutes, containment within 1 hour; High: Response within 1 hour, resolution within 24 hours; Medium/Low: Response within 4-24 hours; ; References:; ; https://learn.microsoft.com/en-us/azure/security/fundamentals/operational-security; https://learn.microsoft.com/en-us/security/operations/incident-response-overview
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Microsoft tracks all Fabric platform components throughout their lifecycle using automated Component Governance (CG) tools and Software Bill of Materials (SBOM) generation, which inventory all software dependencies, versions, and open-source components.; All changes are assessed for security impact through Microsoft's Security Development Lifecycle (SDL), which includes automated security scanning (static code analysis, vulnerability detection, credential scanning), threat modeling, and mandatory manual review by independent personnel before deployment. These processes are verified through SOC 1 and SOC 2 Type 2 audits.; For our organisation's responsibilities within the shared responsibility model, configuration and change management is handled through our standard support processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Nemko Scandinavia AS
• ISO/IEC 27001 accreditation date: Sunday 20 April 2025
• What the ISO/IEC 27001 doesn’t cover: The SCOPE of the certificate covers: ; Sales, business development, support, operation and maintenance of infrastructure, ; IT systems, networks, applications and services related to solutions the supplier has ; contractual fresponsibility for with its customers.; Anything not included in the scope as set out is not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 28 April 2025
• What the ISO 9001 doesn’t cover: The SCOPE of the certificate covers: ; Provision of software expertise including consultancy, project management,; support, hosting, technical services in relation to ERP software globally.; Anything not included in the scope as set out is not covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 19a08c76-33d5-49ad-ab32-c1d58105f213
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.