Anya Consultancy Services Limited

Generative AI and Agentic AI

We provide an end-to-end, enterprise-grade Generative AI and Agentic AI capability that helps organizations move from experimentation to production—securely and responsibly. Our offering combines strategy, solution design, rapid prototyping, production implementation to accelerate high-impact use cases such as knowledge assistants, customer support automation, employee copilots, document understanding, and workflow orchestration.

Features

• Enterprise GenAI Foundations Discovery → Blueprint → MVP
• Retrieval-Augmented Generation (RAG) & Knowledge Assistants
• Agentic AI (Tool-Using Agents & Workflow Automation)
• AI Integration & Orchestration
• Responsible AI, Security, and Governance by Design
• LLMOps: Evaluation, Monitoring, Cost & Quality Controls

Benefits

• Reduce time-to-answer for employees and customers through grounded AI assistants
• Automate repetitive operational workflows with agent-driven execution
• Improve knowledge reuse and consistency across teams
• AI responsibly with governance, monitoring, and auditability from day one

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bd@anyaconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

709060941221273

Contact

Balaji Perumal
+44 7841096318
bd@anyaconsultancy.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Data Labeling Software
  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Data Integration and System integration for enabling customers to review the existing IT Infrastructures for enabling them into AI without changing the existing infrastructure
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Our consultancy services ensures that cyber security as part of every AI integration
• System requirements: No specific requirements except licences for the technology being managed

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our internal incident management solution provides Level 0 and Level 3
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: 1) tools/AT used (JAWS/NVDA/VoiceOver/TalkBack, switch control, zoom); (2) number of participants & roles; (3) browsers/devices; (4) scenarios tested and ; (5) key findings/fixes.
• Onsite support: Yes, at extra cost
• Support levels: Our consultancy includes technical account manager or cloud support engineer along with our incident manager and problem manager.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Enterprise GenAI Foundations (Discovery → Blueprint → MVP); We help define priority use cases, success metrics, and reference architectures, then deliver a working MVP quickly—designed to evolve into a production-ready platform. This includes data readiness, prompt patterns, RAG design, model selection, and evaluation plans. ; ; Retrieval-Augmented Generation (RAG) & Knowledge Assistants; We build AI assistants grounded in your enterprise knowledge: policies, manuals, tickets, code, contracts, and internal wikis. Capabilities typically include semantic search, citation-ready answers, document Q&A, summarization, and controlled response behaviors to reduce hallucinations and improve trust.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We provides service agreement as part of the onboarding process which includes data handover through the media customer expected to be receiving.
• End-of-contract process: At the end of the contract (or on earlier termination), we follow a structured exit and transition process to make sure the customer can either renew, move to another supplier, or bring the service in-house with minimal disruption.; 1. Exit notice, planning and timetable; 2. Data export / return (customer data portability); 3. Knowledge transfer and documentation handover; 4. Account closure and access removal; 5. Secure deletion of customer data (with confirmation); 6. Final service wrap-up
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The solution integrate with number of AI tools. We will enable the process to integrate with secured link with number of existing AI tools
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: We specifically verify that the interface works with common AI patterns: screen reader navigation by headings/landmarks, tabbing through interactive elements, correct names/labels for controls, form entry and submission, and announcements of dynamic content (for example, status updates in a chat UI). This maps to GOV.UK guidance on how to test with screen readers and other assistive technologies. ; ; We have completed assistive-technology interface testing internally (and/or via specialist accessibility review) to validate that the interface works with common assistive technologies, and we plan/continue to include testing with users who rely on assistive technology as part of ongoing accessibility assurance. Our internal checks cover keyboard-only operation, screen reader compatibility, and zoom/magnification, focusing on whether users can access information, understand it, and complete key tasks end-to-end. This approach follows GOV.UK guidance on testing with assistive technologies and continuous testing during development, and we document issues with AT/browser/OS details so fixes can be replicated and retested
• API: Yes
• What users can and can't do using the API: Our service provides API first framework. It provides number of connection and links which can be integrated through API documents included as part of the service.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is not standard set of application. It is customisable and flexible integrate with existing ERP applications.

Scaling

• Independence of resources: We design and operate the service so load is controlled per tenant/user, capacity is elastic, and critical resources are isolated and protected. This prevents a single customer (or spike) from degrading performance for others.; 1) Per-tenant throttling and quotas (fair usage controls); 2) Autoscaling to meet demand; 3) Resource isolation (CPU/memory) to stop “noisy neighbours”; 4) Queueing and back-pressure for bursty workloads; 5) Continuous monitoring + automated protection; 6) Optional stronger isolation for high-demand buyers

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Our approach is flexible on the data source. We have predefined data migration tools for flexible data modelling.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: ACS agrees SLAs with its clients for every service it delivers. Maintenance slots (scheduled outage with a schedule of dates) will be agreed to perform activities such as patch upgrades. The Availability SLA will be subject to considering the clients core business hours. Failures to meet 100% availability will be assessed through root cause analysis. Typically we work to 99% availability during core hours.
• Approach to resilience: ACS is an ISO27001 certified organisation that adopts controls to ensure the resilience of the system, and support the clients business continuity requirements. Our choice of Hosting suppliers is a key part of ensuring resilience for our clients. We use suppliers like Azure and where the supplier and our contracts guarantee infrastructure resilience. All our team are trained to the appropriate Microsoft certified levels to manage the platform, systems and databases. Our technicians also proactively monitor and manage the infrastructure and utilise any tools they offer to optimise the resilience. At the database level, our database administrators actively manage the system according to a daily checklist of activities, maintaining the health of the system as it is queried. Occasional database optimisation activities may be required to stop deterioration of performance. At the application level, we develop the system with robust exception handling, and our system administrators proactively manage the system.
• Outage reporting: ACS assigns a Service Manager for each contract. In the event of a scheduled service outage e.g. for maintenance, the Service Manager or their representative will email the nominated staff in the client organisation, explaining the reason the outage slot is required, and will agree a time when it can be scheduled. These will be scheduled in slots that are of no/minimal impact to the client. For unscheduled outages the Service Manager will ensure that the ACS team prioritise recovery activities, and notify the client team by email or phone on the current status and estimated time for recovery (ETA) is shared. Communications will stay open until the recovery is completed. The Service Manager will hold regular service reviews with the client team, and will report Service Level reporting including any service outage. Impact of the outage would be recorded there.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: ACS-Life lets Catering Super admin, define user roles (e.g., administrator, kitchen user, manager) with tailored permissions. Access control ensures that kitchen staff working from tablets see only the relevant screens (e.g., stock, HACCP, ordering), while desktop users have full administrative and reporting rights.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ACS has an information security policy, and data protection policy that is approved by the CISO. The policy is restricted to internal use only and some elements form part of our employee contracts . System changes or new client requirements are assessed against the policies. Roles and privileges are assessed against the policy. Maintenance of systems and monitoring of systems is performed according to policy. The policy is reviewed at least annually or if there are any new challenging threats . Our Quality management system defines ACS processes and standards and supports the implementation of the policy. There is a separate Data Protection policy and with every project we perform a data protection impact assessment (DPIA) to ensure that data is classified to be processed according to policy. The Executive team meet every month and follow a fixed agenda including policy review/change.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Management approach ACS develops all its products using specialist tools for change and configuration management and uses a process based on ITIL CCM standards. Where necessary we will adapt our process to those of the client and integrate our tools to theirs. For databases we are particularly on top of version controlling stored procedures. Every software components is version controlled from cradle to grave, and deployment of component versions tracked. All RFC (Request for change) are impact assessed by technical teams at CAB (Change Board) to ensure best practice and no regression of existing systems.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ACS is an ISO27001-certified organisation with strong threat-management controls. We proactively monitor certified external sources to identify emerging risks. Our ISMS follows best-practice vulnerability-management processes, including identification of threats through continuous scanning and supplier monitoring tools. Each threat is assessed and prioritised using our Risk Management and Treatment process, enabling escalation to the management team for timely decision-making. Remediation activities, including patching and planned outages, are coordinated with clients. Verification ensures all actions are completed and confirmed to management. All activities are fully documented, forming key evidence for regular audits and demonstrating our commitment to security and compliance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: When we are made aware of potential threats, ACS applies fixes and patches after assessment of risk, and will create an RFC (request for change) or emergency RFC according to risk. The Level of Risk influences the speed to deployment. Ideally changes happen in the agreed maintenance slot, but this cannot always happen, and we work with the clients processes to raise an emergency RFC and agree the change timeslot with their Change Board. Proactively, ACS has a well defined architecture to its solutions and we look at supplier websites/receive alerts among other sources to determine new threats.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ACS has an incident and problem management processes based on ITIL. There is also a service management tool to record these and where users can report incidents through our portal. Scripts are created for common incidents so that any member of the support team can respond consistently to our clients . Incident reports are produced on the system and shared at service reviews with our client.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 17%
• Between £2,500,001 and £5,000,000: 19%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Wednesday 31 January 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers the provision of development, integration, consultancy, and support services within our defined ISMS scope. The certification does not cover customer-owned infrastructure or environments, third-party platforms and services outside our direct control, customer operational processes, or any services not explicitly included within the certified scope. Where third parties or customer environments are involved, associated risks are managed through supplier assurance, contractual controls, and risk management, but these elements remain outside the ISO/IEC 27001 certification boundary.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Friday 10 November 2023
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers the provision of product development, software solutions, integrations, IT support, and related consultancy services within our defined Quality Management System (QMS) scope. The certification does not cover: Customer-owned or customer-managed infrastructure, systems, or devices Third-party products, platforms, or services not delivered or controlled by us Customer internal operational or business processes End-user operation of solutions once handed over to the customer Physical installation, facilities management, or on-site operational services, unless explicitly contracted Any services or activities not explicitly included in the certified ISO 9001 scope Where third parties or customer dependencies are involved, quality is managed through supplier evaluation, contractual controls, and performance monitoring, but these elements sit outside the ISO 9001 certification boundary.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Df5db3c6-7588-4880-835d-3bca6343f91f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Eb944618-962a-4522-b972-c3b30dc791cb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bd@anyaconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.