LEXISNEXIS RISK SOLUTIONS UK LIMITED

LexisNexis® TraceIQ

LexisNexis® TraceIQ, our market leading tracing and investigation application, combines powerful linking technology with extensive consumer reference data. Available via an intuitive online portal or flexible API solution, TraceIQ helps you create a full profile of the individual you are dealing with and ultimately improves your tracing and investigation activity.

Features

• Flexible person search tool to more quickly locate individuals.
• Powerful intelligent linking technology using LexisNexis unique LexID
• Extensive UK reference data coverage.
• Obtain contact details and background information for more UK businesses.
• Configurable dataset groups - search only the data you need.
• Save multiple custom search templates.
• Manage costs and proactively monitor team activity.
• Web and API options available for easy integration.
• Link address occupants and neighbours to assist with investigations.

Benefits

• Save time and money by quickly finding information you need.
• Enhance your results with premium data.
• Smooth, flexible integration into your organisation via webportal or API.
• Uncover a wealth of insightful information.
• Improve productivity with customisable search templates.
• Gain a clearer picture of your customers.
• Accelerate tracing and investigation activities.
• Manage expenditure and monitor team activity.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukigcloudenquiry@lexisnexisrisk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

709994084477832

Contact

UK Enquiries
02920678555
ukigcloudenquiry@lexisnexisrisk.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Compatible browser
  • Valid licensed credentials

User support

• Email or online ticketing support: Yes
• Support response times: Monday - Friday 9.00 - 5.00 (excluding UK Bank Holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Customer Support is available by telephone or email during UK business hours 09:00 to 17:00 Monday to Friday (excluding bank holidays). On-line FAQs are available within the system.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are provided with documentation on how to Get Started.; Training is available onsite or via webex.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data is stored in line with Data Retention Policy and retained for legal, regulatory and audit purposes. Users have control over their own data.
• End-of-contract process: Data is retained in line with Data Retention Policy and access to the Service removed for users who no longer require to use the service.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: LexisNexis Risk Solutions provides enterprise level solutions that are supported by Sales, Representative, training teams and SMEs directly. Any documentation may be partially accessible but supplemented with assistance from support staff. We have resources on staff to support individuals with disabilities on their specific needs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The solution user interface can be rendered on both desktop and mobile with no difference in functionality.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web based portal is available for users to enter data for searching.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We do not test with external participants, vendors or related parties due to sensitivity of data, privacy, security and system access. Our in-house accessibility experts maintain the necessary knowledge and expertise to support compliance initiatives. Testing and remediation are conducted using automated scans and manual scans by accessibility subject-matter experts using JAWS and NVDA screen readers.
• API: Yes
• What users can and can't do using the API: The API enables the customer to submit data for searching and retrieval of results via web service to connect to existing or third party platforms.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: An administrative user can customise the work flow, data sets used and system configuration to suit their organisation's needs.

Scaling

• Independence of resources: The solution is provided as a shared service. We regularly review capacity and performance to ensure all customers receive the service they require.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are available on-line within the system.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be downloaded in CSV format or reports extracted in pdf format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: User entry only

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our service has consistently achieved availability in excess of 99.5%.
• Approach to resilience: Critical LexisNexis products utilize a multiple Availability Zone (AZ) approach to ensure high availability.; Our data centres which host customer data operate in a hot-active setup, providing failover capability for resilience and service continuity.
• Outage reporting: Email alerts would report any outage that would materially affect services.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: There are documented corporate information security incident response procedures in place to guide response activities in the event of a security incident and breach response. Policies and procedures are in place to ensure timely and appropriate consumer and customer notifications.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: An information security management system/framework has been built based on the requirements of ISO27001/2, as well as aligning with general best industry practice. A full suite of information security policies, processes, and procedures are in place covering all applicable areas of physical and logical security and are regularly reviewed internally and externally.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: LexisNexis maintains strict policies and procedures for change control and management of computer hardware and software. Prudent configuration management and change control processes must be followed for all software and systems development and maintenance activities performed on Company computer systems and networks. Proper configuration management and change control are essential to ensure that high levels of reliability, availability and serviceability are maintained within Company computer systems and networks and that security controls cannot be circumvented.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: To help mitigate the risk associated with vulnerabilities on external and internal computer systems, LexisNexis Information Security will perform a range of vulnerability assessment services. Vulnerability scans for networked systems occur frequently. Information Security will oversee the assessment and reporting process.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security event log monitors alert our systems staff of suspicious events. Logs are directed to a Security information and Event manager (SIEM) and used for reporting, correlation, and analysis. Time is synchronized across computer and network systems so that events may be correlated. LexisNexis has a dedicated Security Operations Centre (SOC) who are available 24/7 to respond to real-time events and investigate or escalate as appropriate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: There are documented corporate information security incident response procedures in place to guide response activities in the event of a security incident and breach response. Policies and procedures are in place to ensure timely and appropriate consumer and customer notifications.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can offer a short term trial for a fixed period with access to a capped number of credits. For data protection / confidentiality purposes, you would be required to accept our standard terms and conditions (https://risk.lexisnexis.co.uk/-/media/files/terms/uk-masterterms) for the duration of the trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Friday 19 September 2025
• What the ISO/IEC 27001 doesn’t cover: LexisNexis® ThreatMetrix®, LexisNexis® Emailage® - which are covered by SOC 2 Type II - Security, Confidentiality, Availability, Processing Integrity, Privacy.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Avertium, LLC
• PCI DSS accreditation date: Friday 17 October 2025
• What the PCI DSS doesn’t cover: LexisNexis® Bankers Almanac® Validate, LexisNexis® Bridger Insight® XG,LexisNexis Risk Management Solutions®, LexisNexis® RiskNarrative™ Platform, LexisNexis® TraceIQ®, LexisNexis® IDU®, LexisNexis® IDVerse®, LexisNexis® Emailage®, LexisNexis® Smartcleanse®
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ee44ffd3-720a-498f-b911-1db4c1e66d58
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3021ad1e-abd7-4da9-ac04-f237570a18c0
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukigcloudenquiry@lexisnexisrisk.com. Tell them what format you need. It will help if you say what assistive technology you use.