SIMUNIX LIMITED

ORBIS Network

ORBIS Network is a cloud-based data intelligence service providing verified UK name, address, telephone and identity information to support investigations, verification and tracing. It enables secure search, analysis and data enrichment through a web application or API, helping public sector users access accurate, up-to-date information quickly and compliantly.

Features

• Secure online access to UK identity and address information.
• Real-time searching across multiple verified data sources.
• Integrated SmartPath link analysis for connections between people and addresses.
• Optional API access for automated data retrieval and integration.
• Advanced matching and validation for names, addresses and telephone numbers.
• Role-based access control and user permissions.
• Encrypted data transmission and secure cloud hosting.
• Configurable usage limits and organisational access settings.
• Browser-based interface with no installation required.
• Regular dataset updates to maintain accuracy and completeness

Benefits

• Quickly verify identities using accurate, up-to-date UK data.
• Reduce investigation time through consolidated multi-source information access.
• Locate individuals faster using enriched address and telephone intelligence.
• Identify links between people and addresses to support investigations.
• Improve decision making with reliable, verified data.
• Automate selected workflows by integrating ORBIS data via API.
• Support cross-team working with consistent, organisation-wide data access.
• Increase accuracy by reducing reliance on outdated or incomplete datasets.
• Enhance compliance by using trusted, audited data suppliers.
• Enable secure remote access from any internet-connected device.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@simunix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

712530241062321

Contact

Colin Frith
07792044923
info@simunix.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Data Quality Software
  • Master Data Intelligence Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: ORBIS Network is a cloud-based service requiring an internet connection and a modern web browser. Scheduled maintenance may occur outside core business hours with prior notice where possible. Service performance depends on buyer network connectivity. API usage may be subject to rate limits. Access is restricted to authorised domains and users. ORBIS is not available for on-premise installation. Onsite training can be arranged separately if required.
• System requirements:
  • Modern web browser such as Chrome, Edge, or Firefox.
  • Stable internet connection for accessing the web application.
  • JavaScript enabled within the browser.
  • Organisation-approved device meeting basic security standards.
  • API users require valid organisational API credentials.
  • Access restricted to approved email domains or IP ranges.
  • Firewall must permit outbound HTTPS traffic.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to all support queries within one working day during core support hours (Monday to Friday, 9am–5pm, excluding public holidays). Queries received outside these hours, including weekends, are handled the next working day. Urgent operational issues are prioritised. Support is provided via email, with escalation handled by the relevant service team.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Simunix provides a single standard support level for all ORBIS Network customers. Support is included within the service price and delivered by our specialist team via email and phone during core hours (Monday to Friday, 9am–5pm, excluding public holidays). Response targets are one working day for all queries, with urgent operational issues prioritised.; ; Onsite support or training can be provided at additional cost on request.; ; A dedicated account manager is assigned to each organisation to assist with service adoption, usage queries and ongoing relationship management. Technical support is provided directly by the ORBIS service team; no separate cloud support engineer role is required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Simunix supports users onboarding onto ORBIS Network through a structured and supported onboarding process. New organisations are set up by the Simunix team, with user accounts created and access enabled in line with buyer requirements. Users are provided with guidance on getting started, including how to perform searches, interpret results and use core service features.; ; Introductory walkthroughs are available to support initial adoption and ensure users are comfortable using the service. Ongoing support is available via email and phone during business hours, and users can raise questions as they begin using ORBIS in live operational environments.; ; Where required, Simunix can provide tailored onboarding sessions to support specific use cases, user groups or operational workflows. Written guidance and reference materials are made available to support day-to-day use.; ; Onsite training or workshops can be arranged at additional cost for organisations that require in-person support, larger user rollouts or refresher training. Simunix works closely with buyers during onboarding to ensure the service is configured appropriately and users can begin using ORBIS Network effectively and confidently.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: ORBIS Network stores limited user account information required to operate the service, such as user names, email addresses, departments and contact details, along with usage and management information. At the end of a contract, buyers can request copies of relevant account and usage data, including management information reports. Data extraction is provided through a managed process coordinated by the Simunix account manager, rather than self-service tools, and is subject to data protection and retention requirements.
• End-of-contract process: At the end of the contract, access to ORBIS Network is disabled in line with the agreed contract end date. User accounts are closed and access credentials are withdrawn. Simunix will work with the buyer to provide any requested management information or account data that is available, such as user account details and usage reports, subject to data protection and retention requirements. Any data held is managed in accordance with Simunix’s data protection and information security policies.; ; The contract price includes standard access to ORBIS Network, account setup, ongoing account management, email and phone support during business hours, and routine management information on request. Optional enhancements and additional services, such as SmartPath, bank verification, land registry access, bespoke reporting, or onsite training, are not included in the standard price and can be provided at additional cost if required and agreed separately.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: ORBIS Network is accessible and designed to function on mobile browsers, offering users the ability to perform standard searches and view results on mobile devices. However, some advanced functions, including bulk data processing, are only available on desktop due to screen size and performance considerations. For full functionality, desktop access is recommended.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: ORBIS Network provides a secure, browser-based interface with clear menu navigation and structured search forms. Users can perform a range of searches, including person, address, phone, company and zone searches, using simple input fields and selectable data sources. Search results are presented in organised tables for easy review. Optional enhanced features may be available separately. The interface requires no installation, works on modern browsers and is designed for straightforward use on desktop and mobile devices.
• Accessibility standards: None or don’t know
• Description of accessibility: ORBIS Network is a browser-based service designed to work on modern devices and standard web browsers. Users can navigate using menus, buttons and form fields, and the interface supports keyboard and mouse input. Text is clear and pages can be zoomed using browser controls. The service does not currently include specific accessibility features such as screen-reader optimisation or enhanced contrast modes. Some complex or optional features may be harder to use with assistive technologies, and we will consider reasonable adjustments where issues are identified.
• Accessibility testing: ORBIS Network has not yet undergone formal testing with users of assistive technologies. The interface is browser-based and designed using standard web components intended to work consistently across modern browsers. While we do not claim specific accessibility conformance, we will support users where possible and consider reasonable adjustments if accessibility issues are reported. Feedback from public sector users helps inform ongoing improvements and future accessibility considerations.
• API: Yes
• What users can and can't do using the API: ORBIS Network provides an optional API delivered through T2A, giving programmatic access to selected lookup functions such as name, address, telephone and identity-related searches. API users can submit queries and receive structured results for integration into their own systems. Users cannot configure ORBIS, manage accounts, or change service settings through the API. Setup requires Simunix to enable API access and issue credentials; buyers manage their own integration. Any changes to access permissions or endpoint availability must be requested through Simunix. Bulk data processing, visual analysis features and ORBIS interface functionality are not available via the API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: ORBIS Network is delivered as a centrally managed SaaS service with controls in place to ensure fair and reliable usage across customers. Capacity is monitored and managed by Simunix to maintain consistent service performance. Usage limits and access controls are applied at an organisational level, and API usage may be subject to rate limits. These measures help ensure that demand from one user or organisation does not adversely impact the experience of others.

Analytics

• Service usage metrics: Yes
• Metrics types: Simunix provides service usage metrics through management information reports available on request. Metrics can include the number of searches performed, usage by organisation or user, and high-level activity trends over a defined period. These metrics are used to support service oversight, usage monitoring and account management discussions. Metrics are provided through a managed process coordinated by the account manager rather than through self-service reporting tools.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: ORBIS Network is a query-based service and does not provide self-service data export tools. Users can view and use search results within the service interface. Where required, Simunix can provide management information and account-related data, such as user details and usage reports, on request. Data exports are handled through a managed process coordinated by the Simunix account manager and are subject to data protection, security and retention requirements.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our primary server centre offers 99.982% uptime, and our backup server centre offers 99.671% uptime.
• Approach to resilience: This information is available on request.
• Outage reporting: Major outages are reported on popular social media platforms, and clients are contacted by email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Users who access ORBIS need to verify their account via a link to their work email address. ; Further daily access requires an OTP sent to their work email
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Simunix is committed to protecting the confidentiality, integrity, and availability of our information assets. Our ISMS policy and ISO 27001 accreditation are critical aspects of our business operations, and we recognise their importance in safeguarding our data, our clients' data, and maintaining the trust of our stakeholders.; ; Our ISMS Policy established a framework for managing and continuously improving information security within our organisation. Our primary objectives are to: ; ; a) Protect sensitive information from unauthorised access, disclosure, alteration, or destruction. ; ; b) Comply with applicable laws, regulations, and industry standards related to information security. ; ; c) Mitigate information security risks that may impact our business operations. ; ; The policy applies to all employees, contractors, suppliers, and third parties who have access to our information assets and systems. It covers all information assets owned, managed, or processed by Simunix.; ; The IT Director and DPO are accountable for overseeing the ISMS and ensuring its effectiveness.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service components (hardware, software, licences, and cloud resources) are recorded in a text file and excel doc, held on SharePoint. The documents track ownership, version, and lifecycle status.; Changes are raised through a change request system (Atlassian Jira) and categorised by risk and impact. Each change undergoes security impact assessment, including data protection, access control, and vulnerability considerations, with high-risk changes approved by a senior project manager and DPO before implementation and post-change review.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats are assessed through vulnerability scans, risk assessments, and penetration testing.; Security patches can be deployed within 24–48 hours, while lower-risk updates can be delivered via a 2 week delivery time cycle.; Simunix are a signatory to Risk Ledger who provide regular updates on emerging threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Simunix uses a low-impact proprietary tool that runs on each server. It monitors available RAM, CPU and hard disc space. Should any of these parameters become a cause for concern, an email and SMS is sent to the key IT personnel. Anti-virus software is installed, operated and maintained on all Simunix IT infrastructure including Virtual Environments, PCs and physical servers. A security weakness is recorded in an ISMS vulnerability log and IT will assess the severity of the compromise. Security patches can be deployed within 24–48 hours, while lower-risk updates can be deployed via a 2 week release cycle.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All Simunix staff and third party suppliers are responsible for reporting breaches, security events and near misses as quickly as possible. Security events may also be identified through risk assessment or automated tasks or manual monitoring and audit at the organisational or project level. Users report incidents via Atlassian Jira. Incident resolution is provided by IT and updated in Atlassian Jira.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial options are agreed before commencement of the service.; Trials are managed and user training is provided before hand.; Trial time frames are agreed with the customer.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 9%
• Over £5,000,001: 9%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau (UKAS accredited)
• ISO/IEC 27001 accreditation date: Friday 26 January 2024
• What the ISO/IEC 27001 doesn’t cover: The certification covers Simunix Limited’s information security management system for the provision of software services, including age verification, person verification, and people and business searching services.; ; It does not extend to independent third-party systems or infrastructure operated outside Simunix’s control, such as third-party data providers or customer-managed environments.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Tuesday 9 December 2025
• What the PCI DSS doesn’t cover: PCI DSS certification covers Simunix Limited’s card payment environment associated with payment processing activities.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6f9282b8-b14d-444f-9509-b8cea70c7d3d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E95a9dc6-f774-44c7-a9d7-f7751a73aebf
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@simunix.com. Tell them what format you need. It will help if you say what assistive technology you use.