DBAAS LTD

Data and Analytics

We use the latest cloud technologies and offer reliable, user-friendly data to assist your business towards your desired goal. We have an experienced team of data engineers, data warehousing experts and advanced analytics experts. We believe that sharing valuable data across your organization securely shouldn’t be difficult.

Features

• Strategic enterprise data architecture and development methods
• Digital technology platforms to enhance and modernise
• Data integration, interrogation, management, governance, and analysis tools and services
• Technology enabled and data driven financial services
• Operating Model
• Cloud Migration
• End-user Compute Implementation to the Cloud (Office 365)
• Application Implementation and Management

Benefits

• Increase automated reporting and reduce manual work-arounds
• Enhanced data analytics increases productivity and growth
• Create measurable and actionable objectives aligned to business strategy
• Including details of digital platforms
• Ability to host the solution
• Ability to automate ingestion of future data into the system
• Information about the existing technology architecture

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

712874860369658

Contact

DBaaS Ltd
+44 7480 080202
admin@dbaasltd.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Cloud Data & Analytics service extends existing CRM systems (e.g., Salesforce, Dynamics), ERP platforms (Oracle, SAP), middleware solutions, BI tools, and cloud ecosystems like Office 365. It also integrates with web portals, mobile apps, and case management systems, enhancing data ingestion, analytics, and visualization capabilities
• Cloud deployment model: Public cloud
• Service constraints: Yes, the service has constraints buyers should note. It includes planned maintenance windows, typically scheduled out of hours to minimise disruption, and nightly batch processes for backups and calculations. Emergency maintenance may cause downtime but is communicated in advance. Customisation is allowed but limited to configuration or bespoke development under strict governance.
• System requirements:
  • Secure connectivity for hosted platform access (VPN or encrypted channels).
  • Compliance with ISO 27001 and Cyber Essentials Plus security standards.
  • Ability to integrate via APIs for third-party systems and applications.
  • Support for Extract, Transform, Load (ETL) tools for data migration.
  • Compatible with ERP systems like Oracle or SAP for migrations.
  • Infrastructure capable of nightly batch processing and data backups.
  • Hosted environment or PAAS model provided by Target’s data centres.
  • Adherence to GDPR for data handling and archiving processes.
  • Secure client-side systems for accessing customer portals and dashboards.
  • Business continuity measures aligned with FCA-regulated resilience standards.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to all questions as quickly and efficiently as possible. Our standard response time during business days (Monday to Friday) is within 2–4 working hours for general queries and within 1 hour for urgent or time-sensitive issues. For more complex requests requiring investigation, we provide an initial acknowledgment within 2 hours and a full response within the agreed timeframe. At weekends and public holidays, response times may be slightly longer, typically within 6–12 hours, depending on the nature of the query. However, urgent issues reported through our dedicated support channels are always prioritised.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have not carried out any formal testing with assistive technology users for our web chat solution. At this stage, no dedicated accessibility user-testing sessions have been conducted.
• Onsite support: Yes, at extra cost
• Support levels: Support levels; ; Service Desk (24×7): Incident logging, triage, and updates via phone/email. Response targets: S1 5 minutes, S2 30 minutes, and S3 1 hour; recovery/workaround targets are specified (e.g., S1 4 hours). Planned maintenance and nightly batch/backups are scheduled after hours.; Operations Support: Production support, enhancements, knowledge transition, SLAs for availability and issue resolution, structured outage management, and RCA for major incidents.; Professional Services/Onsite: Consulting, onboarding/offboarding, data migration, and customization under project governance; onsite available under agreed scope.; ; Costs; ; Service Desk/Operations: Priced per contract/SLA; service credits (if applicable) negotiated client‑by‑client.; Professional Services/Onsite: Time‑and‑materials or milestones; expenses billed separately; onsite typically at extra cost.; ; Technical account manager / cloud support engineer; ; A service transition/delivery function and defined governance provide ongoing account management; functional and hierarchical escalation points are specified. A named service manager/technical lead is provided for implementation and operations; onsite engineers are available as needed.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding process to ensure smooth adoption. Users receive comprehensive documentation, including setup guides, FAQs, and best-practice workflows. Online training is available through interactive webinars and self-paced modules covering core features such as dashboards, data integration, and reporting. For complex implementations or bespoke configurations, we offer remote support sessions with technical specialists.; Where required, onsite training can be arranged for enterprise clients to deliver hands-on guidance for administrators and business users. Our onboarding includes knowledge transfer, role-based tutorials, and configuration assistance to align the service with organizational needs.; Additionally, we provide dedicated support channels (email, phone, and service desk) and optional consultancy workshops for advanced analytics or integration scenarios. Continuous learning resources, such as video tutorials and release notes, are maintained to keep users updated on new features.; Our goal is to ensure users can confidently navigate the interface, customize workflows, and leverage analytics capabilities from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract termination, users can extract their data through a structured offboarding process. All providers support secure data export in standard, machine-readable formats such as CSV, JSON, or database dumps, ensuring portability to new systems. offers a formal offboarding facility, providing multiple staged extracts (initial, test, and final cut-over) and assistance from a specialist data management team for mapping and validation. After completion, data is archived or purged in compliance with GDPR. Enables data export from cloud storage and visualisation platforms, with automation disabled after the final extraction. Access remains available for verification during the agreed transition window. supports bulk exports from cloud data warehouses and reporting tools, including dashboards and analytics outputs. Typical deliverables include:; Complete data sets and metadata; Report bundles (PDF/CSV); Integration runbooks and lineage documentation, after which accounts are deprovisioned and data sanitised per contractual and regulatory requirements.
• End-of-contract process: At the end of the contract, the provider will support offboarding by extracting all client data in a standard published format for transfer to a new supplier. This includes multiple extractions for mapping, development, and testing, followed by a final cut-over extraction. After completion, data will be archived or purged in compliance with GDPR. Technical assistance is provided to help the new supplier understand data structures and mapping requirements. The contract price typically covers:; Core platform or cloud service hosting.; Standard onboarding and offboarding processes.; Access to analytics tools, dashboards, and reporting.; Knowledge transfer, documentation, and training.; Standard support and maintenance, including incident management and agreed SLAs.; Data migration and integration within agreed scope. Additional charges may apply for:; ; Customisation beyond standard configuration.; Professional services for bespoke development or consultancy.; Advanced analytics models or AI/ML implementations.; Extra data migrations or complex integrations.; Extended support beyond standard hours or enhanced SLAs.; Optional bolt-on services such as disaster recovery upgrades or additional storage
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service provides a streamlined experience optimized for smaller screens, focusing on quick access to dashboards, alerts, and visual insights for decision-making on the go. Navigation is simplified, and some advanced features—such as complex data modeling, bulk data uploads, and administrative configurations—are limited or unavailable on mobile due to screen size and processing constraints. The desktop version offers full functionality, including advanced analytics development, integration tasks, and customization options, making it ideal for comprehensive data management and engineering activities. Both versions maintain secure access and responsive design for consistent usability across devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is a secure, web-based portal accessible through modern browsers. It provides intuitive navigation with dashboards, reports, and self-service analytics for real-time insights. Users can view, filter, and export data, configure workflows, and manage permissions. The interface supports responsive design for mobile and desktop, ensuring consistent usability across devices. Advanced features such as data modelling, integration settings, and administrative controls are available on desktop, while mobile offers streamlined access for quick decision-making. The interface emphasises simplicity, security, and scalability, enabling users to interact with data efficiently and collaborate seamlessly within a cloud environment.
• Accessibility standards: None or don’t know
• Description of accessibility: The service offers a responsive web interface with keyboard navigation, clear labels, and scalable text for readability. Users can access dashboards, filter and export data, and manage workflows using keyboard or mouse. Screen readers interpret most headings and buttons, though complex charts and drag‑and‑drop features may have limited support. Color is not the sole indicator for status, but some visualizations rely on fixed contrast. Mobile access provides streamlined functionality, while advanced modeling and administrative tasks are best on desktop. Formal compliance with WCAG or EN 301 549 is not claimed, but core usability features are implemented.
• Accessibility testing: We conducted pragmatic usability tests with common AT and inclusive methods:; ; Screen readers: NVDA (Windows), JAWS (Windows), and VoiceOver (macOS/iOS). We verified page titles, landmarks, heading hierarchy, focus order, and control labels. Most navigational elements, filters, and export buttons were announced correctly after adding ARIA labels and fixing missing alt text.; Keyboard-only: End‑to‑end tasks (sign‑in → dashboard → filter → export) using Tab/Shift+Tab/Enter/Space. We resolved focus‑trap issues in modal dialogs and ensured visible focus indicators.; Zoom & reflow: Tested at 200–400% to confirm content reflows without horizontal scrolling in core views.; Contrast checks: Adjusted palette to meet minimum contrast in primary UI; certain chart colors remain fixed.; Voice control: Spot checks with Voice Control (iOS/macOS) for basic navigation.; Findings: Complex drag‑and‑drop, dense tables, and advanced chart interactions are partially supported; we provide keyboard alternatives where possible.; Status: No formal WCAG/EN 301 549 certification claimed; we address issues via ongoing releases and encourage user feedback channels.
• API: Yes
• What users can and can't do using the API: API Capabilities and Limitations; Our API is designed primarily for data integration rather than full platform administration.; What users can do:; ; Set up the service through the API: Users can configure secure connectivity, authenticate using tokens or keys, and establish endpoints for data exchange during onboarding. Typical setup includes mapping data fields and scheduling data transfers.; Make changes through the API: Users can push datasets, retrieve reports, and update transactional or analytical data. APIs support integration with third-party systems for automated workflows and reporting.; ; What users can’t do:; ; Users cannot perform core administrative tasks such as creating user accounts, changing platform configurations, or managing security roles through the API. These actions require the web interface or vendor support.; ; Limitations:; ; API functionality is limited to approved endpoints for data exchange.; Rate limits, payload size restrictions, and authentication requirements apply.; Advanced features like drag-and-drop dashboards or visualization settings are not exposed via API.; Certain changes may require manual intervention or service desk assistance.; ; The API is intended to streamline data operations while maintaining strict security and governance controls.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We provide comprehensive user documentation and quick‑start guides to help buyers begin using the service immediately. Online training sessions and onboarding support are available to walk users through setup and key features. For buyers who require additional assistance, optional onsite training can be arranged at extra cost.

Scaling

• Independence of resources: We ensure users are not affected by the demand other customers place on the service by using resource isolation and automated scaling. Each customer’s environment is provisioned with dedicated compute, storage, and network allocations. Load balancing and continuous monitoring guarantee consistent performance, while elastic scaling ensures demand spikes are absorbed without impacting other users.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides metrics focused on performance, usage, and operational efficiency. These include:; ; Usage Metrics: Volume of data processed, number of transactions, and frequency of reporting.; Performance Metrics: System availability, uptime, and response times aligned with SLAs.; Analytics Metrics: Accuracy and timeliness of reporting, self-service dashboard usage, and data quality indicators.; Compliance Metrics: Adherence to regulatory requirements and audit trails.; Operational Metrics: Incident resolution times, recovery objectives, and support responsiveness.; ; These metrics ensure transparency, enable continuous improvement, and help clients monitor service effectiveness.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export data through a structured offboarding process with multiple staged extractions—initial, mapping/testing, and final cut-over—to ensure compatibility with the new supplier. Data is provided in standard formats such as CSV, XML, or agreed alternatives like JSON. Technical support is included to interpret data structures and assist with mapping. After transfer, data is archived or purged in compliance with GDPR. This process guarantees a smooth, secure transition, minimizing disruption and safeguarding privacy. Our approach ensures your data remains accessible, accurate, and ready for integration with modern systems while meeting all regulatory requirements for security and compliance.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee 99.9% monthly uptime for the production service (excluding scheduled maintenance notified ≥24 hours in advance). Uptime is measured across all critical components delivering the customer-facing functionality.; Service Credits (applied to the monthly service fee):; ; <99.9% to ≥99.5%: 5% credit; <99.5% to ≥99.0%: 10% credit; <99.0%: 15% credit; ; Measurement & Reporting; ; Availability is calculated as 1 − (Total Unplanned Downtime / Total Minutes in Month).; Unplanned downtime excludes customer-caused incidents, force majeure, and emergency security patches when a reasonable workaround exists.; ; Support & Escalation; ; 24×7 monitoring; incident response starts within 30 minutes for Sev‑1.; Root‑Cause Analysis (RCA) issued within 5 business days of restoration for any Sev‑1 outage.; ; Refund Process; ; Credits automatically applied to the next invoice; if the contract ends before application, we provide a pro‑rata refund to the original payment method.; ; Resilience; ; Active‑active architecture where applicable, daily backups, and quarterly DR tests with RTO ≤ 4 hours and RPO ≤ 15 minutes for tier‑1 workloads.
• Approach to resilience: Multi‑AZ / Multi‑region: Production is deployed across at least two availability zones with independent power, cooling, and network paths. Optional active‑active multi‑region for tier‑1 services to withstand a regional failure.; ; Redundancy at every layer: N+1 (or better) for load balancers, app nodes, databases, message brokers, and storage. Auto‑scaling and health probes enable self‑healing and zero‑touch failover.; ; Data durability: Primary data is synchronously replicated within the region; point‑in‑time backups encrypted at rest and replicated off‑region. RPO ≤ 15 minutes (tier‑1), RTO ≤ 4 hours (tested quarterly).; ; Network resilience: Dual ISPs, redundant firewalls, and SD‑WAN/Transit Gateway architectures; automated route failover. DDoS protection at the edge.; ; Operational resilience: 24×7 monitoring, automated runbooks, chaos/failover drills, and post‑incident RCA with corrective actions.; ; Datacentre setup; ; Facilities provide N+1/2N power, diverse UPS/generators, hot/cold aisle containment, and multi‑carrier connectivity. Physical security includes layered access controls, CCTV, and 24×7 guards. Hardware lifecycle includes certified media sanitisation and secure disposal.; ; Detailed network diagrams, site certificates, and DR playbooks are available on request under NDA.
• Outage reporting: Outage Reporting; Our service provides multiple channels for real-time outage notifications:; ; Public Status Dashboard: A continuously updated dashboard displays current service health, planned maintenance, and historical uptime metrics. It includes incident details, impact scope, and estimated resolution times.; ; Email Alerts: Customers subscribed to notifications receive immediate email alerts for any service degradation, outage, or scheduled maintenance. Updates continue until full resolution and post-incident RCA is published.; ; API Access: A RESTful API is available for programmatic access to service status, enabling integration with your own monitoring tools or dashboards.; ; Additional Features; ; Incident severity classification and expected recovery timelines are included in all notifications.; Post-incident reports are published within 5 business days for major outages.; Optional webhook integration for automated workflows.; ; Full details of our incident communication policy and API documentation are available on request or via the customer portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Role‑based access control (RBAC): Permissions are limited to authorised staff based on job role.; ; Strong authentication: Username/password combined with multi‑factor authentication (MFA) is required.; ; Secure connectivity: Access is restricted to encrypted channels (TLS) or VPN.; ; Logging and monitoring: All access attempts are logged, monitored, and reviewed for anomalies.; ; Support channels: Customer support is restricted to verified contacts, with identity checks before sensitive information is shared.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II; Cyber Essentials Plus; ISO 22301 (Business Continuity); PCI DSS (if handling payment data); CSA STAR Certification
• Information security policies and processes: Information Security Policies & Processes; We operate under an ISO/IEC 27001-certified Information Security Management System (ISMS), supported by additional controls aligned with Cyber Essentials Plus and NCSC guidance. Our policies cover:; ; Access Control: Role-based access, MFA, and least-privilege principles.; Data Protection: Encryption at rest and in transit, secure key management, and GDPR compliance.; Incident Management: 24×7 monitoring, documented escalation paths, and RCA within 5 business days for major incidents.; Asset Management: Secure onboarding/offboarding, data sanitisation (cryptographic erasure), and certified hardware disposal.; Business Continuity & DR: Quarterly resilience testing, RTO ≤ 4 hours, RPO ≤ 15 minutes for tier‑1 workloads.; ; Reporting Structure; ; Board-level accountability: Security governance led by the CTO (or CISO equivalent).; Dedicated Security Team: Oversees policy enforcement, risk assessments, and compliance audits.; Operational Monitoring: Automated alerts, SIEM integration, and regular vulnerability scans.; ; Policy Enforcement; ; Mandatory annual security training for all staff.; Quarterly internal audits and external certification reviews.; Continuous improvement through risk assessments and penetration testing.; ; Full policy documentation and governance framework are available on request under NDA.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration & Change Management; We maintain a Configuration Management Database (CMDB) to track all service components throughout their lifecycle, including asset details, version history, and dependencies. Every change request follows a formal Change Advisory Board (CAB) review process.; Security Impact Assessment; ; All changes undergo risk analysis for potential security implications.; Vulnerability scans and regression testing are performed prior to deployment.; High-risk changes require additional approval and rollback plans.; ; Controls; ; Segregated environments (development, test, production) with automated CI/CD pipelines.; All changes are logged, auditable, and linked to incident/problem records.; Processes comply with ISO/IEC 27001 and CSA CCM v4.0 standards.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threat assessment: Continuous monitoring via SIEM and scheduled scans (weekly external, daily container/image scans). Findings are risk‑rated (CVSS + exploitability + asset criticality) and triaged by our Security Team.; Patch timelines:; ; Critical/actively exploited: patch or mitigate within 24–72 hours.; High: within 7 days.; Medium: within 30 days.; Low: within 90 days.; Emergency changes follow CAB‑approved expedited process with rollback plans.; ; Intelligence sources: NCSC advisories, vendor PSIRTs, CISA KEV, CVE/NVD feeds, OWASP, and threat‑intel subscriptions.; Validation: Post‑patch rescans, regression tests, and RCA for recurring issues.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Identify compromises: Centralised SIEM ingests logs from endpoints, cloud services, IAM, and network devices. We use real‑time correlation, UEBA, threat‑intel feeds, and automated anomaly detection to flag suspicious authentication, privilege escalation, data exfiltration, and malware indicators.; Respond to potential compromise: Incidents are triaged (Sev‑1–Sev‑4). We isolate affected assets, block indicators (IPs/domains), rotate credentials/keys, capture forensic artefacts, and initiate containment/eradication. RCA and corrective actions follow.; Response times:; ; Sev‑1 (active compromise): acknowledge ≤ 15 minutes, containment ≤ 1 hour.; Sev‑2: acknowledge ≤ 30 minutes, containment ≤ 4 hours.; Sev‑3/4: within 1 business day.; Post‑incident report within 5 business days.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain predefined playbooks for common events such as service outages, security alerts, and data integrity issues. These include documented steps for detection, containment, eradication, and recovery; Incidents can be reported via:; ; 24×7 Service Desk (phone, email, or secure portal); Integrated ticketing system linked to our monitoring tools.; ; Immediate status updates via email and public dashboard.; Full Root Cause Analysis (RCA) within 5 business days, detailing impact, resolution, and preventive measures.; ; Sev‑1: Acknowledge ≤15 mins, containment ≤1 hour; Sev‑2: Acknowledge ≤30 mins, containment ≤4 hours; Sev‑3/4: Within 1 business day; ; Processes comply with ISO/IEC 27035 and CSA CCM v4.0 standards.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: What’s included Managed database instance with limited storage, queries, and monitoring for evaluation. What isn’t included No high‑availability, backups, disaster recovery, enterprise support, or premium security. Limited time period A free trial is available for 30 days, then an upgrade is required.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 5 September 2025
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 5 September 2025
• What the ISO 9001 doesn’t cover: Not Applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6e047eb3-459e-4edf-9ddd-c1125e3f7dba
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5e571ec8-9407-499e-826f-6c7e456c241b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.