PHOENIX SOFTWARE LIMITED

Omnissa Workspace ONE Assist

"Omnissa Workspace ONE Assist is a real-time
remote support solution that enables IT and help
desk staff to quickly assist employees with mobile
and laptop device tasks or issues, decreasing
downtime, maximizing productivity, and improving
the overall employee experience."

Features

• Remotely connect to any enrolled device in seconds.
• View and control devices in real-time.
• Notify employees when their device screen is visible.
• Enable employees to pause or end a remote session.
• Draw on device screen to highlight items.
• Send and receive private or group messages.
• View and export detailed device information.
• Invite additional users to a remote session to assist.
• Easily record remote sessions.

Benefits

• Connect directly from the Workspace ONE console
• Quickly assist employees with device tasks or issues
• Employee session control enables enhanced privacy
• Securely service corporate-owned unattended or shared devices between shifts
• Stay informed: Access activity logs, run commands, and manage files/folders
• Session Collaboration enhances employee and administrator experience
• Leverage recordings for training or escalation purposes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

713649826372506

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Omnissa Workspace ONE UEM
• Cloud deployment model: Hybrid cloud
• Service constraints: "Workspace ONE Assist requires Workspace ONE UEM and the AirWatch Cloud Connector for directory integration. ; ; Functionality varies by platform: iOS supports only remote view; Android requires accessibility permissions and may need OEM plugins. Privacy controls allow users to pause or end sessions. Administrators can configure features like screen recording and unattended access."
• System requirements:
  • Workspace ONE UEM 9.2 or later with ARM add-on.
  • AirWatch Cloud Connector required for directory integration.
  • Latest Chrome, Firefox, Safari, or Edge for admin console.
  • Chrome or Edge required for File Manager and Clipboard features.
  • Windows Server 2006, 2019, or 2022 in GUI mode.
  • Microsoft SQL Server 2014-2022 Express, Standard, or Enterprise Edition.
  • Remote sessions require apporximately 1MB per minute bandwidth.
  • Servers must support at least 200 IOPS for performance.

User support

• Email or online ticketing support: Yes
• Support response times: We provide a range of targeted response times depending upon the severity of your request, with resolution times dependent on the nature of the reported problem, changes in customer operating environments, etc.; ; -Severity 1 Incident (initial response time): 30 minutes or less ; -Severity 2 Incident (initial response time): 4 business hours ; -Severity 3 Incident (initial response time): 8 business hours ; -NOTE: All response times are initial response times only
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: We have an in-house team that evaluates all products against the WCAG 2.1 AA/EN 301 549 guidelines. This team is dedicated to addressing accessibility requirements and fostering an accessibility culture throughout our product development process, from the design phase to implementation.
• Onsite support: No
• Support levels: The Omnissa Support Services Team offers technical assistance to IT administrators for the solution. Our support team can be contacted via web or phone with response targets based upon incident severity. We provide support including a managed knowledge base, customer forum community, phone support, screen sharing and onsite services. With support centers around the world, we can offer 24/7/365 access for SaaS Severity 1 issues. Cost is contingent on support/tier level selected for all licenses.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Omnissa provides a comprehensive pre-installation checklist that includes all network and technical requirements that must be satisfied to help ensure a successful implementation. Our Account Executives and Professional Services team members will support you throughout the entire process, from pre-implementation meetings through the final hand-off to our Global Support Team. ; ; Upon the successful completion of all implementation deliverables, you can continue to leverage our breadth of professional services resources in the form of our global Support Services, extensive technical documentation and robust knowledgebase . ; Access a comprehensive and easily accessible catalogue of training resources that provides varying levels of product; knowledge and technical expertise, depending on; the administrator role. ; Options include on demand access to product documentation,instructional videos, online forums and instructor led training courses.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can export data directly from the console prior to contract end. Data is available in standard formats (CSV, PDF).
• End-of-contract process: Following expiration or termination of the Agreement, Omnissa will delete or return to Customer all Personal Data as set forth in the Agreement. If Omnissa is required by applicable law to retain Personal Data, Omnissa will implement reasonable measures to prevent any further processing. The terms of this DPA will continue to apply to that retained Personal Data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Omnissa provides accessible onboarding and offboarding documentation through its centralized Omnissa Product Documentation portal, where all Omnissa Access materials are organized by product and use case. This unified library allows customers to easily find step‑by‑step setup, configuration, integration, and lifecycle guidance for components such as Omnissa Access, Workspace ONE UEM, Horizon, and related platform services. ; ; Documentation for onboarding is structured to support administrators throughout initial setup and environment preparation. Reference architecture chapters help customers understand how components integrate and how to configure them during onboarding.; ; Offboarding and decommissioning support is also accessible through the same documentation ecosystem, which includes configuration references, component removal guidance, and integration information needed when retiring services or reconfiguring the environment. All content is continuously updated, ensuring customers always receive current guidance.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Omnissa Workspace ONE Assist is accessible via web; browser and native mobile app and easy to use. Workspace ONE Assist supports Remote Control for Android, macOS, Windows 10, and Windows Mobile devices. iOS devices are supported but; only as far as the Remote View feature."
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Start a Workspace ONE Assist session from the Workspace ONE console. Depending on the platform, you can view the device screen, manage files, edit the registry, and access Remote Shell. The Assist client includes support tools for troubleshooting and remote control of end-user devices. Not all tools are available on every platform. You can assign tool-specific role permissions to admins in the Workspace ONE UEM console. The main toolbar appears at the top center of the Assist client screen, providing direct access to multiple features and functions.
• Accessibility standards: None or don’t know
• Description of accessibility: Omnissa strives to make technology accessible so all users,regardless of ability,can access,engage with,and benefit from products.We are committed to creating products that improve usability/accessibility for all customers,with/without disability.Supports major assistive technologies,including NVDA,JAWS,VoiceOver,TalkBack,switch controls,and external keyboards across web and mobile experiences. ; Meets WCAG 2.1 AA accessibility criteria including color contrast, text resizing, text spacing, descriptive labels, and fully operable keyboard navigation. ; Provides accessible multimedia, ensuring synced closed captions, text transcripts, extended audio descriptions, and avoidance of flashing content that may cause harm.; Maintains an accessible, low‑cognitive‑load interface through clear layouts, plain language, readable fonts, and clear instructions, alerts, and error messages.
• Accessibility testing: Compatibility testing with screen readers and assistive tech: Interfaces are tested against NVDA, JAWS, VoiceOver, TalkBack, and other automated tools.; Products are evaluated for full keyboard operability and clear focus indicators.; Teams develop and test against WCAG 2.1 AA (e.g., colour contrast, text resizing, text spacing, descriptive labels).; An in‑house team validates products through design and implementation to foster an accessibility culture.
• API: Yes
• What users can and can't do using the API: Users can authenticate, query, and configure Omnissa Access through its REST API. They can automate Access‑specific operations using the published endpoints. Users cannot configure Hub Services through the available APIs, nor can they perform initial system setup, connector deployment, or required environment configuration through the API. API usage is limited to the capabilities explicitly available within the Access endpoints, with Hub Services requiring console‑based configuration.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Workspace ONE Assist can be customized by administrators through the Workspace ONE UEM console. They can configure feature availability (e.g., screen recording, unattended access) and assign tool-specific role permissions. Deep UI or workflow customization is not supported.

Scaling

• Independence of resources: Our solution ensures high availability and redundancy through load balancing across multiple, geographically distributed data centers. We eliminate single points of failure using redundant equipment, network, power, and clustering of key components. A guaranteed SLA of 99.9% supports consistent performance regardless of demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Workspace ONE Assist provides service metrics through detailed event logs, capturing administrator access and actions within the solution. All production environment access and configuration changes are logged for audit purposes. These logs allow customer administrators to monitor usage, security, and compliance effectively.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Omnissa

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: "Global data center operations have undergone; SSAE16 SOC2 Type II audits. ; ; Basic passwords, certificate private keys, client cookie data and tokens are encrypted in the SaaS environment with a derived AES 256-bit symmetric encryption algorithm. ; - Customers can enable encryption at rest for user first name, last name, email and phone number. ; - We do not store AD/LDAP passwords in our database."
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export session-related data through Workspace ONE UEM and associated services. Workspace ONE Assist itself does not provide direct export functionality. Instead, administrators can access and export session logs, audit trails, and related data via the Workspace ONE UEM console. Data can be exported in CSV using UEM’s reporting engine, dashboards, and event logs. For advanced analytics, Workspace ONE Intelligence can generate custom reports on device and session activity. Integration with SIEM solutions is also supported for enhanced event logging.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Workspace ONE Assist does not support user data uploads.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Omnissa's Workspace ONE UEM and its components include a published uptime SLA of 99.9%.
• Approach to resilience: Our solution meets strict requirements for high availability and redundancy through load balancing across multiple, geographically disparate data centers. We eliminate any single point of failure through the use of redundant equipment, network, power and clustering of key components.
• Outage reporting: "In the unlikely event of a security incident, we will notify the appropriate customer IT stakeholders. Email announcements will maintain open lines of; communication between support staff and customers regarding change management events, incident events and problem events. ; ; - We will provide at least five days’ or as much advance; notice as possible via email of maintenance; windows. "

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: "Omnissa retains a formal Access Control policy that; include roles and responsibilities for Asset; Owners, Asset Custodians and Users to help; ensure proper access to information assets. ; ; Strong passwords are required for access to; production environments and corporate; resources. Password policies are developed; according to industry best practices and are; technically enforced through Active Directory. ; ; All access privileges are technically enforced; using role-based access control, separation of; duties and the principle of least privileges.; ; Production environment access requires two-factor authentication, is secured by VPN using AD; credentials and is restricted to authorized members of applicable teams."
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: " The Omnissa Information Security Program leverages guidance from industry best practices and regulatory standards, including NIST SP 800-53 and ISO/IEC 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. ; ; "
• Information security policies and processes: "Our Information Security Program is modeled; using industry best practices and regulatory; standards, including NIST SP 800-53 and ISO; 27001. We maintain our own Information Security; Program and Policies to protect customer data; hosted in our systems and perform annual; reviews and audits of our program to ensure the; integrity of our hosted offering. ; - The Omnissa Information Security team manages the; enforcement, development, and maintenance of; information security policies and standards to; ensure Omnissa Information Assets are preserved; in a security environment, in accordance with; generally accepted best practices, focusing on Omnissa business and risk objectives. The Omnissa Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews; of the information security policies and standards, as well as evaluating exceptions to information; security policy and standards. ; - Our Information Security team oversees organizational; compliance while team leads in conjunction with; IT and HR teams help enforce department-level; compliance."
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "We maintain a documented Configuration; Management policy based on industry best; practices to harden SaaS environment and; Change Control Policy to manage changes to SaaS environment. ; ; Changes to Configuration Management policy are processed through Change Management policy. ; ; Change Management includes approval, testing,; implementation and rollback. ; ; Support staff members initiate change through change control form, which Change Advisory Board team reviews; for completeness, impact and scheduling.; ; Severity level of change is then categorized. Once; form is approved, change is scheduled and alert; is released to necessary groups; once change is; made, it is tested, validated and closed."
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Regular internal and external vulnerability; assessments tests performed against the SaaS; environment - Risk methodology based on NIST; standards, including: ; - Identifying and characterizing threats ; - Assessing the vulnerability of critical assets to specific threats ; - Determining risk (i.e., expected likelihood and consequences of attacks) ; - Identifying ways to reduce risks ; - Prioritizing risk reduction measures based on strategy"
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: "Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. ; ; - IT Operations has subscriptions to pertinent vendor; security and bug-tracking mailing lists. ; - After analyzing the severity and impact, network, utility; and security equipment is patched or upgraded. "
• Incident management type: Supplier-defined controls
• Incident management approach: "We maintain an Incident Management Plan as; part of our Information Security Program.; Incidents are reported to and resolved by the; appropriate Cloud Operations team and by senior; management where needed. ; - Alerts, responses and resolutions are tracked through completion. ; - In the unlikely event of an incident, we will notify; customers within two business days of any; customer data that is affected. ; - Incident logs are reviewed by applicable support personnel for; analysis and remediation to avoid further incidents of similar type. All remediation actions are reviewed and approved by our Information Security Governance Committee."
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We encourage the use of our TestDrive trial environment as part of customer acceptance strategy. TestDrive enables you to review all solution functionality across Workspace ONE. Support for Android, iOS, Windows and Macs. Time limits vary.
• Link to free trial: https://testdrive.omnissa.com/ and https://testdrive.omnissa.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.