Dosium

Touchdose

Touchdose is a medicines optimisation class 1 UK medical device Saas that uniquely combines patient-specific context, national dosing guidance and local formulary logic to support safe, effective and cost-efficient prescribing.
Touchdose uses SMART on FHIR integrations with existing electronic health records to enable indication based prescribing and real-time dosing suggestions.

Features

• Provides dosing recommendations against indication, patient-context and the BNF
• Auto-applies dosing adjustments and calculations during workflow
• Writes back pertinent clinical information into the patient record
• Incorporates and automates updates with BNF and local formulary content
• Helps prescribers to implement standards of prescribing safety and quality
• Analytical usage reports

Benefits

• Instantly translate and apply prescribing dosing guidance into clinical actions
• Expands clinical ePMA clinical coverage by centralising content
• Promotes indication based prescribing against national guidance
• Guides prescribers to the correct dose
• Decision support is embedded into workflow, minimising alert fatigue

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicholas@dosium.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

715986744577395

Contact

Nicholas Appelbaum
07470258885
nicholas@dosium.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Dosium and its hosting provider shall use commercially reasonable endeavours to schedule downtime during the hours of 9pm and 7am so as to minimise impact on services.
• System requirements:
  • Valid licence with vendor clinical system
  • Licence in place with Dosium
  • Support for SMART on FHIR integration

User support

• Email or online ticketing support: Yes
• Support response times: A response shall be provided within 8 business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Dedicated Account Manager who can provide access to the wider Dosium team as required.; On receipt of the query from the Licensee, Dosium will acknowledge via email to the Licensee the receipt of the query, and it will be logged and assigned with a unique reference number. Dosium shall ensure that a log is maintained in respect to each query raised by the Licensee. Whenever so requested by Licensee, acting reasonably at all times, and during Contracted Support Hours, Dosium shall provide an update report from the log with respect to any Licensee related queries.; SLA incorporated as part of the Terms and Conditions for further information.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Touchdose is designed to be implemented with a minimal user training burden. On site demonstrations and training of Touchdose will be provided by Dosium during implementation, including the identification and training of customer 'super-users'. ; ; User guides, FAQs and associated training materials (including videos) are web-hosted and accessible directly from within Touchdose, where they can also be downloaded.; ; Training on the use of the client portal for customers to manage the approval of content is provided to the Trust electronic prescribing and medicines administration (ePMA) and medicines optimisation teams in the implementation period.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction of local formulary content can be provided on request by Dosium.
• End-of-contract process: Touchdose is an integral modular component of prescribing systems and can be instantly de-activated by removal of the license key.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our documentation is designed to be accessible through clear structure, plain language, and user-centred content rather than strict conformance to a specific WCAG level. We provide materials across a range of formats depending on purpose, including web-based documentation, Word and PDF files, and short-form training videos. This allows users to access guidance in the format most appropriate to their needs and context.; ; All core workflows are documented in text-based formats that can be used with standard screen readers and assistive technologies. Written materials use consistent headings, step-by-step instructions, and annotated screenshots to support users with varying levels of technical confidence. Where video is used, it supplements rather than replaces written guidance.; ; Our onboarding and implementation materials are developed and iterated with real clinical users as part of our ISO 62366-aligned usability process, ensuring they are understandable, task-focused, and suitable for real-world clinical environments. We actively incorporate user feedback and can provide alternative formats or reasonable adjustments on request.; ; Where formatting or platform constraints exist, we prioritise clarity, safety, and practical usability over strict visual conformance.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Touchdose utilises a SMART on FHIR service interface, enabling seamless integration directly into Electronic Health Record (EHR) systems such as Cerner and Epic.; ; For technical interoperability, Touchdose employs RESTful APIs adhering to HL7 FHIR standards, allowing for the secure, real-time exchange of patient data to calculate precise dosages without requiring a standalone application installation.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is designed to be accessible through a clinically validated, user-centred design process rather than strict conformance to a specific WCAG level. We develop in line with ISO 62366 usability engineering, IEC 62304, and NHS DCB0129 and DCB0160, with repeated formative and summative testing on real clinicians and pharmacists. This ensures clear information hierarchy, consistent interactions, and error-tolerant workflows under cognitive load. Users can complete all core tasks without relying on colour alone, using readable typography, scalable layouts, and predictable navigation, prioritising practical accessibility, safety, and inclusive usability within embedded EPR environments for diverse users in real settings daily.
• Accessibility testing: We integrate accessibility into our user-centred design process, conducting iterative user testing with NHS clinicians for every new core product feature. This ensures that all interface updates are validated for usability, clarity, and ease of interaction within real-world clinical workflows prior to release.; ; By combining direct feedback from NHS professionals with technical accessibility audits, we ensure the service remains inclusive. This dual approach allows us to identify and resolve interface friction points early, ensuring the solution supports the diverse needs of the NHS workforce while maintaining patient safety.
• API: No
• Customisation available: Yes
• Description of customisation: What can be customised: (1) Local Guidelines: While the core safety data is BNF-based, the system can be configured to incorporate specific Trust formularies and local dosing guidance; (2) Integration Workflow: The positioning of launch points within the EHR (e.g., embedding Touchdose inside specific EHR clinical views vs. a pop-out window) can be tailored to fit customer requirements; (3) Accessibility: The interface supports standard browser-based text resizing and scaling.; ; How users can customise: (1) End-Users (Clinicians): For safety reasons, individual clinicians cannot alter clinical rules or alerts. Their customisation is limited to native browser controls (e.g., zoom/font size) to suit visual preferences; (2) Organisational Level: Customisation is achieved via backend configuration rather than a user settings menu. This ensures all changes are clinically validated before deployment.; ; Who can customise: (1) Clinical Stakeholders & IT Administrators: These authorised leads define the local guideline parameters and integration points during the implementation phase; (2) Dosium Support Team: Deep configuration of the FHIR integration and clinical rule sets is performed by Dosium to ensure the software maintains its UKCA medical device compliance.

Scaling

• Independence of resources: Service monitoring and capacity planning is undertaken routinely by Dosium

Analytics

• Service usage metrics: Yes
• Metrics types: Please refer to the Service Definition for reports available within Touchdose
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Reports can be exported in CSV or PDF format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Dosium shall use reasonable efforts to ensure that the service will have a minimum uptime percentage of 99.99% at all times during the service provision time (excluding scheduled downtime and the duration of any force majeure event) in any month. Uptime is calculated on a monthly basis over each discrete calendar month by Dosium.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: NHS Microsoft account
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our security governance process is covered within the Touchdose technical file as part of its MHRA medical device certification.
• Information security policies and processes: Dosium follow security policies and processes in line with its medical device and cyber essentials accreditation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All code is source controlled.; Any changes to the services would be tested in accordance with in-house QA standards prior to implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Dosium operates a proactive, risk-based vulnerability management process where potential vulnerabilities are identified through automated security scanning within our software development pipelines, including the monitoring of third-party dependencies, periodic independent testing and monitoring of security advisories relevant to our technology stack.; ; Our serverless architecture reduces exposure to underlying infrastructure vulnerabilities and enables rapid remediation through safe and fast software deployment process. High-risk vulnerabilities are addressed as a priority, with emergency fixes deployed where required.; ; Any identified vulnerability is risk-assessed and prioritised based on severity, data sensitivity, and exposure. Remediation actions are tracked and managed through our standard engineering workflow.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Dosium operates continuous protective monitoring to detect and respond to security events affecting our platform.; ; Security logs are centrally managed within cloud services and software components, including authentication activity, API access, and data access events. Monitoring focuses on identifying unusual or suspicious behaviour, such as unauthorised access attempts and abnormal traffic patterns.; ; Our serverless architecture reduces the attack surface by limiting persistent infrastructure and enables consistent, managed logging across services. Access to monitoring data is restricted to authorised employees.
• Incident management type: Supplier-defined controls
• Incident management approach: Users will report incidents by telephone or email to our customer services team. This incident would then be managed in accordance with our in-house policy to undertake a clinical risk assessment and root cause analysis, and any resolution would be conveyed by email. Incident reports are not provided, however, users can request an update through customer services.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ea4cb6e7-37ca-46da-87f7-0bb394e01705
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicholas@dosium.com. Tell them what format you need. It will help if you say what assistive technology you use.