Jones Lang LaSalle Limited

Archibus SaaS IWMS

Archibus SaaS is a comprehensive out-of-the-box IWMS solution that enables organisations to reduce real estate costs and optimise workplace efficiency. The platform offers integrated modules for space management, lease administration, asset management, maintenance, and workplace services, supported by JLL's proven implementation methodology and expert consulting services

Features

• Space Management
• Portfolio Management
• Maintenance Management
• Capital Project Management
• Risk & Sustainability Management
• Mobile Framework
• Self-Service Functionality
• Role-Based Security
• Hierarchical Asset View
• Workflow Engine

Benefits

• Reduce operational costs
• Improve property utilisation
• Streamlined maintenance activity
• Improve your staff’s workplace experience
• Enable data-driven decision making
• Manage compliance and reduce risks
• Promote and tack progress against sustainability goals

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud_tenders@jll.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

718777895728735

Contact

Melanie Mack
+442031471344
GCloud_tenders@jll.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Maintenance & Availability: Archibus SaaS has scheduled maintenance windows with 99.5% monthly availability target, meaning planned downtime periods. Geographic Limitations: Customers must choose their hosting region from available AWS locations (Australia, Canada, Europe, Singapore, US), which may impact performance. Platform Dependency: Services primarily rely on AWS infrastructure.
• System requirements:
  • General Users Browsers: Firefox, Chrome, Microsoft Edge
  • Screen resolution minimum of 1600x900
  • Mobile OS: iOS 12+ for Apple devices, Android 9+
  • Administrative Users Smart Client software requires Windows 10 or 11
  • Screen resolution minimum of 1024x768
  • CAD Users: AutoCAD/Revit 2022-2026
  • .NET Framework: Version 4.0 or 4.5 required

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times according to ticket priority Urgent - 15 minutes High - 2 hours Normal - 4 hours Low - 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: JLL provides comprehensive technical support through multiple service tiers designed to accommodate diverse customer requirements and budgets. Our support programs encompass technical assistance, on-site consulting, system maintenance, integrity monitoring, and user training services. Our tiered support structure offers varying levels of service intensity, from basic technical assistance to comprehensive managed services. Each tier includes different response times, coverage hours, and service scope to match specific operational needs. Higher-tier programs typically include priority support channels, extended coverage windows, and more frequent system health assessments. JLL's support programs can include dedicated technical resources depending on the service tier selected. Higher-level support packages often feature assigned technical account managers who provide personalised service coordination and strategic guidance. Cloud support engineers are typically available for infrastructure-related services and cloud platform management. For detailed information about available support tiers, current pricing, and technical resource assignments, please consult with your JLL representative to discuss options that align with your organisation's specific needs and budget parameters.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: JLL employs a comprehensive multi-modal training approach to help users start using Archibus effectively. The company develops tailored training classes that specifically reflect the business processes, features, and modules clients need for their day-to-day work, targeting different user roles including end users, managers, system administrators, and developers. JLL offers several training modalities to accommodate diverse organisational needs. Instructor-led classroom sessions provide the most effective training experience, while instructor-led telepresence sessions offer nearly equivalent effectiveness for geographically dispersed organisations with substantial travel cost savings. For broader accessibility, JLL utilises live webinars well-suited for casual users requiring limited functionality, and lunch-and-learn sessions for rolling out simple administrative procedures to many users. The company typically employs a Train-the-Trainer approach, providing clients with comprehensive training materials including detailed user guides, classroom learning guides, and quick reference materials designed to be process-oriented with real-world examples. JLL conducts both in-person and WebEx training sessions globally and offers refresher training as part of their ongoing support services. Additionally, up to three days of annual user refresher training at the client's site is included in the Gold maintenance program, ensuring continued user proficiency and adoption.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Using the Smart Client application, system users have access to data transfer tools across front and backend data across all of the modules used including work orders, asset information, leases, projects and space data. The data transfer tool allows users to extract data in standard file formats like CSV and XLS. Smart Client users can export active drawings by downloading DWG files.
• End-of-contract process: Should a client choose not to renew its Archibus SaaS contract, an off-boarding process is initiated. During this period, the client has the ability to export their data from the Archibus SaaS platform. Once the off-boarding window closes, the client's access to the Archibus SaaS service is deactivated. Following deactivation, Eptura proceeds with the permanent deletion of the client's data from its servers in line with its data retention and physical storage policies, ensuring all client information is securely and permanently removed after the business relationship has ended.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: JLL creates accessible user documentation by following established accessibility standards that ensure all employees and clients can effectively use our materials. We structure content with clear headings and logical navigation, use plain language that avoids unnecessary jargon, and maintain visual design standards including sufficient color contrast and readable fonts. Documentation is available in multiple formats including web-based and mobile-responsive versions that work with assistive technologies like screen readers. We employ consistent layout patterns and templates across all materials, conduct regular accessibility audits, and gather user feedback for continuous improvement to meet evolving standards and diverse user needs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Archibus mobile applications differ from desktop services primarily in their field-focused design and offline capabilities. The mobile offerings include three distinct applications: Mobile Framework, OnSite (maintenance-focused with React Native interface), and Workplace (end-user focused), all designed to provide intuitive field access that can save thousands of hours and significant cost. Mobile apps feature cached offline support and automatic syncing, while desktop Web Central handles comprehensive system administration, bulk data operations, and real-time oversight through the Maintenance Console. This architecture extends IWMS functionality into remote locations while maintaining centralised administrative control on desktop platforms.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Archibus Workplace is a simplified interface for self-service users to access services and by mobile app or by browser. The responsive design uses configurable graphical icons, quick pick lists, and selectable floorplans displays, to allow users to find, request and book the resources and services they need. Workplace allows users to co-ordinate meetings and make desk bookings, allowing users to search for suitable available spaces, check for amenities, invite guests, and check in to bookings. The flexible service portal makes it easy for user to report faults, request services and stay informed with service delivery.
• Accessibility standards: None or don’t know
• Description of accessibility: When run in accessibility mode, Workplace is fully compliant with the WCAG (Web Content Accessibility Guidelines) 2.1 A and AA requirements.
• Accessibility testing: We have independently tested Workplace against the Voluntary Product Accessibility Template (VPAT) and can share certification on request
• API: Yes
• What users can and can't do using the API: Users can leverage Archibus' REST APIs to establish comprehensive integrations with third-party systems, enabling both inbound and outbound data flows. Through the API, users can set up integrations with ERP systems, SSO platforms, BAS systems, energy management tools, security systems, and over 30 operational point solutions for CMMS, lease administration, capital planning, and project management. Users can make real-time data changes and synchronisations through REST API connections, facilitating automated processes such as employee information updates from HR systems like PeopleSoft or Azure AD to populate space occupancy planning. The API supports integration with specialised tools like ServiceNOW, which ships with out-of-the-box REST API connectivity for consolidated service portal functionality.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Archibus SaaS by Eptura offers Platform Services across three tiers to enable customisations in their SaaS environment. The Basic tier provides UAT and production environments with limited customisation capabilities, allowing only connector .jar file uploads and changes, along with basic infrastructure modifications by request. The Professional and Enterprise tiers offer comprehensive customisation options including DEV, UAT, and PROD environments with dedicated GitHub repositories and CI/CD automation. These tiers support extensive code changes including Java applications, CSS, AXVW, and JavaScript modifications, plus configuration file updates under the web-inf/config folder. customisations encompass external code additions like AXVW, JS, CSS, HTML components, Java-based applications, React Native apps, and database schema adjustments. JLL carries out these customisations on behalf of the customer as Eptura's business partner, acting as the delegated Archibus implementer and software developer. Partners maintain full responsibility for testing, code review, and incorporating future product updates. The platform emphasises an additive approach rather than modifying out-of-the-box components to prevent upgrade conflicts. All customisations follow strict deployment processes with automated pipelines, backup procedures, and rollback capabilities to ensure system stability and maintain SaaS characteristics.

Scaling

• Independence of resources: Processes and tools/applications are used to monitor and tune performance and capacity. The resulting information shall then be used to forecast performance and capacity requirements. The accurate and timely forecasting of capacity and performance can reduce the time needed to implement upgrades to systems and to prevent system impacts. A formal capacity management process is in place for all Customer Systems. The plan includes: CPU & memory utilisation Database performance Storage Network

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: JLL resell Archibus SaaS on behalf of Eptura.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data from Archibus through multiple methods and formats. Data can be exported from both Web Central and Smart Client in standard formats including XLS, DOCX, CSV, and PDF. For system integrations, JLL leverages Archibus' Service Oriented Architecture (SOA) and Archibus Connectors toolkit, which supports various connection types like Web Services, SOAP, XML, DBMS, Flat File, ODBC, and JDBC. All client data is owned by the client and can be exported at any time via the Archibus Smart Client in Excel format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • Dwg
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • Dwg

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Based on our Service Level Agreement (SLA), we guarantee 99.5% availability for our Subscription Services each month, excluding excusable downtime such as scheduled maintenance, emergency repairs, or issues beyond our control. Our availability commitment is measured by dividing available minutes by total monthly minutes. ""Available"" means our site responds to standard ICMP or HTTPS requests and remains operational. We exclude routine maintenance (with five business days' notice), emergency maintenance, customer-caused issues, and force majeure events from availability calculations. When we fail to meet our 99.5% guarantee, customers receive service credits as follows: 2% of monthly fees for 99.00-99.49% availability, 5% for 98.50-98.99%, 10% for 98.00-98.49%, and 15% for below 98.00%. No credits apply above 99.50% availability. To claim service credits, customers must email servicecredit@eptura.com within 30 days of the incident, including ""SLA Credit Request"" in the subject line, dates/times of errors, affected services, and supporting evidence. Claims are verified against system records. Service credits are non-transferable, have no monetary value, and only apply against future invoices. Customers in payment default aren't eligible. These credits represent your sole remedy for availability-related service failures, ensuring accountability while maintaining reasonable operational flexibility for necessary maintenance and uncontrollable circumstances.
• Approach to resilience: Eptura's Archibus SaaS service incorporates comprehensive resilience measures aligned with government cloud security principles for asset protection and resilience. Service Availability: We guarantee 99.5% monthly availability with clear service credit remediation when thresholds aren't met. All customer systems feature local resilience ensuring no single component failure causes substantial outage or data loss. Data Protection: Our backup strategy includes daily backups with 24-hour Recovery Point Objective (RPO) and 8-hour Recovery Time Objective (RTO) for major disasters. We maintain three generations of encrypted backup retention using ""Grandfather-father-son"" rotation schemes. Data Centre Infrastructure: We utilise SOC2 and ISO27001 certified commercial datacentres providing multiple redundancies across energy suppliers, cooling systems, telecommunications networks, and geographic distribution. Our disaster recovery data centre assumes operations if primary facilities become unavailable. Security and Network Resilience: Multi-region hosting capabilities support geo-protection requirements while advanced security controls including firewalls, WAF, IDS/IPS, and SIEM systems provide comprehensive threat detection and response. Operational Excellence: Rigorous annual testing protocols cover fail-over, backup restoration, and disaster recovery configurations. Every production instance undergoes resilience testing before customer release. Detailed technical specifications regarding specific datacentre configurations and redundancy implementations are available upon request through security@eptura.com, subject to appropriate confidentiality agreements.
• Outage reporting: Archibus SaaS Outage Reporting Eptura provides multiple channels for reporting service outages and maintaining transparent communication with customers during incidents. Support Portal Access: All errors and incidents can be reported 24/7, 365 days per year via our online support portal and other designated support contact methods. This ensures continuous availability for incident reporting and status updates. Internal Monitoring and Alerting: We maintain comprehensive internal notification mechanisms that alert our personnel and support teams about detected anomalies. Our logging analytics tool continuously monitors production systems including server availability, CPU, memory, and disk space. An internal monitoring dashboard aggregates information from multiple systems providing real-time environment status. Incident Management: Our formal incident management process ensures organised, timely responses with clear escalation procedures and post-incident reviews for continuous improvement.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Archibus SaaS supports a role-based security model to provide controlled access to management users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Archibus operates under Eptura's ISO27001:2022 certified Information Security Management System. The Senior Director, Information Security serves as both Information Security Officer and Data Protection Officer, reporting to the CEO, Legal Counsel and Board. Security governance includes risk management, regular internal audits, and annual penetration testing. Policies cover data protection, access controls, incident management, and business continuity. Compliance is ensured through quarterly risk reviews, monitoring via Jira tracking, and mandatory security training for all personnel. The framework follows NIST SP 800-53 guidelines and maintains certifications including GDPR, Australian Privacy Principles, and California Consumer Privacy Act compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Archibus SaaS employs an agile change management process aligned with DevOps principles, enabling development and operations teams to collaborate for rapid, controlled deployments. All changes to customer systems, networks, servers, cloud environments, and databases are registered in Jira, documenting technical details, risk assessments, testing methods, rollback plans, and necessary approvals. Production changes are tested in a separate environment prior to deployment to minimise risk. Both standard and emergency changes require oversight; emergency changes may be verbally approved after risk assessment but must be recorded in Jira. Ad-hoc changes to production systems are strictly prohibited, preserving system integrity and security.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Eptura’s vulnerability management process for Archibus SaaS includes monthly infrastructure and application scanning and annual penetration testing. Vulnerabilities are assessed by severity; critical issues are patched within 15 days, high-risk within 30 days, and medium-risk within 90 days. All changes are tracked through formal processes and tested before deployment. If a patch cannot be immediately applied, compensating controls are implemented. Threat assessment is ongoing and incorporates both risk evaluation and monitoring of emerging vulnerabilities through regular updates from industry sources. This approach ensures threats are assessed promptly and remediation aligns with risk to maintain platform security.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Eptura employs continuous automated monitoring and logging across all Archibus SaaS environments to detect attacks, misuse, or malfunctions. System and user activities—including logins, access attempts, and configuration changes—are logged, centrally stored, and reviewed at least quarterly. Alerts are triggered for suspicious activity or potential compromises, and dedicated security and incident response teams analyse events using established workflows. When a potential compromise is identified, Eptura initiates its major incident response procedures, containing and investigating the threat promptly. High-severity incidents require immediate action, with initial response and containment occurring within hours to ensure effective mitigation and notification.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Archibus SaaS incident management processes utilise pre-defined procedures for rapid and organised major incident response. Users report incidents by contacting security@eptura.com, or the designated on-call contact after business hours. Major incident types are clearly classified by severity, aligning resources and escalation protocols accordingly. Each incident is formally logged and assessed by an Incident Response Team, with mandatory reporting including incident timeline, impacted assets, and resolution details. Incident reports are detailed and follow a standardised structure, ensuring all relevant events, actions, and outcomes are documented. Post-incident review is conducted within seven days to analyse control gaps and define remediation actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BARR Certifications
• ISO/IEC 27001 accreditation date: Wednesday 27 November 2024
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Limited
• ISO 9001 accreditation date: Friday 7 March 2025
• What the ISO 9001 doesn’t cover: Not Applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 279aeea2-1841-41c7-b493-ccb05aa05c3c
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud_tenders@jll.com. Tell them what format you need. It will help if you say what assistive technology you use.