ROUTE REPORTS LIMITED

Route Reports Road Analytics Platform

The Route Reports DFT PAS 2161 accredited platform provides automated highway maintenance inspections. This system uses cameras, computer vision and AI to detect surface defects, cracking, potholes, and reports the condition of signs, lines and more. This enables local authorities to maintain their roads faster, easier, and more efficiently.

Features

• AI Computer Vision Based Defect and Condition Detection
• Integration with existing work management systems
• PAS 2161 Accreditation
• Purpose built devices to capture and analyse road imagery
• Dashboard displaying data in real time with GPS location
• Accessible through web browser with secure login
• Detection of road defects, cracks, lines, signs, street furniture defects
• Pothole measurements (width, length, depth), categorisation and cost of repair
• Historical defect analysis with videos and defect growth predictions
• Route view to travel through inspection route virtually

Benefits

• Proactive maintenance of roads
• Up to 60% cheaper road inspections
• Reduced carbon emissions from driving less and reducing re-visits
• Reliable information about defect location and measurement
• Review all issues on a road network remotely
• Allows decision makers rapid access to data
• User friendly web dashboard with map and route views
• Customisation of hardware and software based on client’s requirements
• Detect unauthorised items on the highway
• Integrations with Work Management Systems such as Confirm and Symology

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@routereports.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

719127150225342

Contact

Route Reports
+44 7700 152466
contact@routereports.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Computer Vision AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Windows 7 or newer

User support

• Email or online ticketing support: Yes
• Support response times: Within 4 business hours
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Route Reports provide 9-5 weekday support. The support cost is included in the contract. A technical account manager is available during business hours.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Online training and user manuals are provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The platform provides one click access to all data recorded during the contract.
• End-of-contract process: The contract cost includes decommissioning of the service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API can be used to extract data from the platform for use in other services.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can set asset intervention levels, inspection routes, and the types of analysis carried out on the road network.

Scaling

• Independence of resources: Route Reports uses auto-scaling microservices for the platform, which are independent of the total usage demand of the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: These include user activity such as log ins and actions on the platform.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Most users access the data directly from the online platform. Users can also download data in csv or pdf format and save the images in jpeg format by right clicking on them.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Route Reports guarantee 99% uptime of the service. Users are refunded with service credits covering the time the platform was unavailable.
• Approach to resilience: This information is available upon request.
• Outage reporting: The system includes email alerts and a separately hosted uptime dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users are managed using Role based Access Control (RBAC)- the customer is able to define which users have "admin" access, which can then manage other users. Support channels are either authenticated using the in-app messaging service or using the verified email address of the user requesting support.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Each employee signs a confidentiality agreement, which also includes security policies.; ; Route Reports has automated security alerting software which alerts employees to any security breaches. These are then resolved as a high priority.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Route Reports uses an agile approach to change management, where any changes are discussed as a team before they are ruled out, with security being a key requirement before a change is approved. All Route Reports software is subject to automated functional and security tests before being put into production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are automatically checked for using existing package management software each time the product is updated. The patches are applied within a week for routine updates, or in the same day for severe vulnerabilities. Vulnerabilities are also sourced from user reports and industry publications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All Route Reports software has a rigorous authentication and authorisation process. This software includes automated alerts for suspicious activity or system access. These are either automatically blocked, or if raised by an employee or user are responded to immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Common events are either automatically responded to vie pre-engineered responses or, if not previously encountered, are resolved manually following a pre-made investigation and resolution process. Users are able to report incidents through a dedicated support email or through the in-app messaging service. Incident reports are provided for significant incidents, or in any case, through a user request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 18%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 23280114-33b4-4570-92ae-92b402c16c03
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E4659028-9bdd-4c40-b912-31dbdf0265bb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@routereports.com. Tell them what format you need. It will help if you say what assistive technology you use.