TALOS360 LIMITED

Talos Applicant Tracking System for Housing

Talos ATS for Housing is an applicant tracking system (ATS) and recruitment platform that enables organisations to manage the full recruitment lifecycle. The system supports job advertising, applicant management, shortlisting, interview management, onboarding, integrations, and recruitment reporting, helping teams improve efficiency, compliance, and candidate experience.

Features

• Secure, GDPR-compliant recruitment platform with Single Sign On (SSO)
• Branded, responsive, accessible external and internal candidate careers sites
• Configurable recruitment workflows and automated approval processes
• AI-assisted talent search, screening and candidate insight tools
• Customisable application forms, scored forms, panel shortlisting and unbiased recruitment
• Interview management with calendar integration and remote screening
• Onboarding suite, automated references, eSignatures, pre-employment checks, microsite
• Advanced real-time reporting and talent intelligence dashboards
• Open APIs and seamless HRIS integrations
• Embedded support tools and guided adoption

Benefits

• Reduced time-to-hire through automation and AI-assisted screening
• Improved recruitment compliance and audit readiness
• Enhanced candidate experience and reduced drop-out rates
• Increased Hiring Manager engagement and faster decision-making
• Data-driven recruitment strategy and operational transparency
• Lower recruitment costs through job board optimisation and agency control
• Stronger ED&I outcomes through fair and structured selection processes
• Seamless onboarding that improves new starter readiness and retention
• Reduced operational burden on HR and recruitment teams
• Rapid adoption and value through guided implementation and in-platform support

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@talos360.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

719458417877589

Contact

Talos GCloud Bids
01744 812612
gcloud@talos360.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet Access
  • Modern desktop or mobile web browser
  • Microsoft Entra account for Single Sign On (optional)
  • Email access for notifications and workflows (optional)
  • Webcam and microphone for video interviews (optional)
  • Secure network access to cloud services

User support

• Email or online ticketing support: Yes
• Support response times: Talos ATS operates under a defined Service Level Agreement (SLA) for support requests, categorised by priority.; ; Support is available via ticketing portal and email.; ; For standard support cases, the target response time is within 1 hour, with resolution within 8 hours.; ; Priority 1 (system or client showstopper) incidents receive a response within 30 minutes and a target resolution within 4 hours. P1 escalations are monitored 24 hours per day, including weekends and bank holidays.; ; Helpdesk services operate 09:00 to 17:00 Monday to Friday, excluding bank holidays, for non-critical issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Talos ATS uses a leading third-party web chat service designed to meet recognised accessibility standards, including WCAG 2.2 AA.; ; Accessibility checks focus specifically on the chat interface and include keyboard-only navigation, screen reader compatibility and colour contrast.
• Onsite support: Yes, at extra cost
• Support levels: Talos360 provides structured implementation and ongoing support to ensure every customer is successful with Talos ATS.; ; During deployment, customers are supported by a Customer Success Manager who either leads delivery directly or works alongside an Enterprise Deployment Consultant where required. This ensures organisations receive the right level of expertise throughout scoping, configuration, training and go-live.; ; Post implementation, every customer retains a named Customer Success Manager and Account Manager. The Account Manager manages the commercial relationship and strategic alignment, while the Customer Success Manager focuses on adoption, platform optimisation, regular health checks and best-practice guidance.; ; Operational support is delivered through the Talos Support Centre by a UK-based team of over ten specialists, providing tiered 1st, 2nd and 3rd line assistance via telephone, ticketing portal and in-platform live chat during business hours. Support is included within the annual licence fee and is available without usage limits for HR teams, Hiring Managers, agencies and candidates. Priority 1 incidents are monitored 24x7 with accelerated response targets.; ; Standard implementation, training and support are included within the annual subscription.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Talos ATS is implemented through a structured and well-governed onboarding process designed to minimise disruption to live recruitment activity.; ; Following contract call-off, customers are assigned a dedicated Customer Success Manager (CSM) who acts as the primary point of contact and is responsible for delivery, coordination and governance. Where required, the CSM works alongside an Enterprise Deployment Consultant to support complex environments or large-scale rollouts.; ; Within seven days of contract signature, an initial Talos ATS environment is typically provided to enable early recruitment activity while configuration continues.; ; During configuration, Talos works with customers to define organisational structures, user roles and permissions, workflows, approval processes, data requirements and careers site branding.; ; Talos configures the system using standard platform tools, including workflows, application forms, communications and integrations. No bespoke software development is required.; ; Customers complete User Acceptance Testing before go-live.; ; Training is delivered through live remote sessions, recorded materials and user documentation.; ; Post go-live, customers are supported by a named Account Manager and CSM for ongoing optimisation and best-practice guidance.; ; Implementation is delivered remotely and aligned to agreed timelines and service levels.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon a contract's conclusion with Talos ATS, users initiate the data extraction process by contacting their Account Manager or the support team. Talos guides users through selecting desired data sets and the format, typically CSV or Excel, for extraction.; ; A timeline is set, ensuring data delivery aligns with the contract's end. The process adheres to strict data protection protocols to maintain data integrity and confidentiality. Finally, Talos securely transfers the extracted data to the user, facilitating a smooth transition and ensuring users retain access to their valuable recruitment information post-contract.
• End-of-contract process: We’ll continue to facilitate a seamless transition, assisting you in closing accounts and ensuring that data is safely and securely ported to them according to their specifications.; This comprehensive support underscores our commitment to delivering a positive and hassle-free experience at every stage of your engagement with Talos360.​
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Talos ATS delivers a consistent experience across desktop and mobile through a responsive, browser-based interface. Designed using a mobile-first approach, the mobile experience is optimised for simple navigation, rapid applications and efficient candidate interactions on smaller screens. ; ; Core functionality, including vacancy management, candidate shortlisting, interview scheduling and onboarding, is available on mobile and desktop, ensuring no loss of capability between devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Responsive browser-based application for recruiters, hiring managers, agencies and candidates.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Talos ATS conducts annual accessibility testing to ensure compatibility with assistive technologies.
• API: Yes
• What users can and can't do using the API: Talos ATS provides controlled integration interfaces through its HR Connect and Talos Connect services to support the secure exchange of data with authorised third-party systems and to manage candidates through external processes such as HRIS, payroll, background checking and onboarding providers.; ; API access is provisioned and configured by Talos following a request through the Support Centre. Once approved, customers are provided with secure credentials and technical documentation to enable agreed integrations.; ; These interfaces support the retrieval and synchronisation of key datasets, including vacancies, candidate records and onboarding status.; ; Configuration of the Talos platform, including workflow design, form configuration and system administration, is managed through the Talos user interface rather than via API. The integration interfaces are not open or publicly exposed and do not provide unrestricted programmatic control of the service.; ; Talos provides technical assistance during setup to ensure integrations are implemented securely and successfully.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Talos ATS provides extensive in-platform configuration to align with an organisation’s recruitment processes, governance and employer branding.; ; What can be customised:; ; Recruitment workflows and approval stages; Application forms and custom data fields; Email and SMS communication templates; Careers sites and branding using the built-in Content Management System; User roles, permissions and organisational structure; Integrations selected through the Talos Marketplace, including HRIS and background-checking providers; ; How users customise; ; Configuration is completed directly within the Talos ATS user interface using administrative tools and guided settings. Changes can be made without development work or technical expertise.; ; Who can customise; ; Users with appropriate administrative permissions can manage configuration, ensuring changes remain controlled, auditable and aligned to organisational policy.

Scaling

• Independence of resources: Talos ATS uses Microsoft Azure's Platform as a Service (PaaS) with automatic scaling, ensuring computing resources adjust in real time based on demand. Azure Traffic Manager distributes user requests across multiple regions and instances, preventing any single point from becoming overloaded. This guarantees consistent performance and minimal latency, even during peak usage, so users remain unaffected by others’ activity.

Analytics

• Service usage metrics: Yes
• Metrics types: Talos ATS offers a comprehensive reporting functionality that enables users to generate detailed insights into their recruitment activities. With over 25 detailed reports, users can track and analyse key metrics such as applicant sources, time-to-hire, and recruitment efficiency.; ; The platform allows for filtering by various criteria, ensuring relevant data extraction, and supports export in formats like CSV and PDF for further analysis.; ; Scheduled reports can be automatically emailed, streamlining the monitoring process. This robust reporting suite empowers clients to make data-driven decisions, optimize their recruitment processes, and improve overall hiring outcomes.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data can be exported via the Talos Reporting Suite in various formats including CSV and PDF.; Through effective Account Management, data sets can also be provided for PowerBI reporting.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Talos360 guarantees system availability of over 99.5% per calendar month and hosts its services on Microsoft Azure with geo-redundant storage, a 4-hour Recovery Time Objective (RTO), and a 5-minute Recovery Point Objective (RPO). While outages are communicated via email and in-platform alerts, no explicit refund or financial remedy is offered if availability falls below this threshold. Support SLAs include 30-minute response times for critical issues and 8 hours for product faults, with service hours from 9:00–17:00, Monday to Friday (excluding UK bank holidays).
• Approach to resilience: Talos360's service is designed with high resilience through its hosting on Microsoft Azure’s Platform as a Service (PaaS) infrastructure. Data is geo-replicated across multiple UK and EEA Azure regions, providing robust protection against localised outages or disasters. This setup ensures continuity even in the event of regional failure. Automatic scaling and traffic distribution via Azure Traffic Manager help maintain optimal performance and prevent bottlenecks. Regular encrypted backups are performed, with a Recovery Time Objective (RTO) of 4 hours and a Recovery Point Objective (RPO) of 5 minutes, ensuring fast and minimal-loss recovery. All data in transit and at rest is encrypted using TLS 1.2+ and complies with ISO 27001, Cyber Essentials Plus, and CSA CCM standards. Physical access to datacentres is strictly controlled, and annual penetration testing is conducted by CREST-accredited providers. Further architectural details can be provided upon request.
• Outage reporting: Talos360 reports service outages directly to affected customers via email alerts, providing timely updates on the nature of the issue and progress toward resolution. In cases of service degradation, notifications may also be displayed within the ATS platform interface. While there is no public status dashboard or outage API currently available, clients benefit from direct communication and ongoing support during any disruption. This approach ensures that updates are clear, targeted, and aligned with client-specific impact.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Talos360 restricts access to management interfaces and support channels using role-based access controls (RBAC) and least privilege principles. Multi-factor authentication (MFA) is enforced for all administrative accounts. Access is granted based on job role and reviewed regularly. All support interactions are logged and monitored, with sensitive actions requiring elevated permissions. Administrative access is limited to authorised personnel and conducted over secure, encrypted channels. Changes or access requests follow formal approval workflows.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Talos360 operates an ISO/IEC 27001:2022 certified Information Security Management System (ISMS) and is Cyber Essentials Plus accredited. Comprehensive security policies cover data protection, access control, encryption, incident response and supplier risk management.; ; Policies are reviewed annually and embedded through mandatory staff training and awareness programmes. Security governance is overseen by a named board-level executive responsible for information security, supported by senior technical leadership and compliance functions.; ; Regular internal audits, annual penetration testing by CREST-accredited providers and a documented risk management process ensure ongoing compliance and continuous improvement.; ; Security incidents are reported through defined channels, investigated promptly and managed through formal remediation processes, with corrective actions tracked to completion.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Talos360 follows a formal configuration and change management process aligned with ISO 27001 standards. All service components are tracked via a central configuration management system throughout their lifecycle. Changes are logged, risk-assessed, and subject to internal approval workflows. Security impact assessments are conducted for all significant changes, including software updates, infrastructure modifications, and third-party integrations. Approved changes are tested in a controlled environment before deployment, and emergency changes follow an expedited but documented process. Audit trails are maintained for all changes to ensure traceability, accountability, and compliance with our information security and operational policies.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Talos360 operates a proactive vulnerability management process as part of its ISO 27001-certified ISMS. We assess threats through regular internal scans, annual CREST-accredited penetration testing, and vendor security advisories. Threat intelligence is sourced from Microsoft, NCSC, and industry feeds. Identified vulnerabilities are risk-assessed and prioritised. Critical patches are deployed within 24–72 hours, with others scheduled based on severity. All patching activities are logged and verified post-deployment. Configuration and security baselines are continuously monitored to ensure systems remain protected and compliant.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Talos360 uses automated monitoring tools and Azure Security Centre to detect anomalies, unauthorised access, and potential compromises in real time. Security alerts are triaged by our technical team, with high-risk incidents escalated immediately. On detection, incidents are investigated, contained, and resolved following our ISO 27001-aligned incident response plan. For critical issues, we respond within 30 minutes and aim to resolve them within 4 hours. All incidents are logged, reviewed, and followed by root cause analysis and corrective actions to prevent recurrence. Regular audits and alerts ensure continuous visibility and rapid response to security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: Talos360 has a defined incident management process aligned with ISO 27001 standards, including pre-defined procedures for common events such as data breaches, service outages, and unauthorised access. Users can report incidents via email, phone, or our online support ticketing system. All incidents are logged, investigated, and resolved by our support and technical teams. For significant incidents, we provide incident reports to affected clients detailing the root cause, impact, response actions, and preventative measures. Post-incident reviews are conducted to improve future response and ensure continuous improvement in our security posture.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 11 January 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI
• PCI DSS accreditation date: Wednesday 17 December 2025
• What the PCI DSS doesn’t cover: Face-to-Face Channels; Service Providers
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2e08ece2-80b8-4d82-905d-7fe8bd59cbc2
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 83d99682-67d0-4272-a185-9164fb4919c6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@talos360.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.