INFOMENTUM LIMITED

Firearms Licensing Management Solution

A secure, cloud-based Firearms Licensing Management Solution built on Salesforce, delivering modernised firearms licensing, compliance, and case management for UK policing and government agencies. The solution is designed to replace legacy firearms licensing systems and provides a platform for firearms licensing, compliance monitoring, and reporting.

Features

• Online firearms licence application and renewal portal
• Case management for internal force users
• GP and dealer portals for third-party collaboration
• Integration with LECN, LEDS, NIAM, GOV.UK One Login, Gov Pay
• Data unification and advanced reporting dashboards via Tableau
• Automated compliance checks and proactive alerts

Benefits

• Improved efficiency: streamlined application processing reduces backlogs.
• Enhanced compliance: ensures adherence to firearms legislation and DPA 2018.
• Faster decisions: real-time data, dashboards, and automated workflows.
• Transparency & accountability: full audit trails, role-based controls.
• Public safety: reduces risks of inappropriate licensing decisions.
• Future-ready: composable, API-first architecture enables adaptability.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vikram@infomentum.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

720080992138423

Contact

Vikram Setia
07775905498
vikram@infomentum.co.uk

About the service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Police
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Salesforce
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Core Salesforce licenses are required to run this service
• System requirements:
  • Salesforce License
  • MuleSoft License

User support

• Email or online ticketing support: Yes
• Support response times: UK business hours; P1 Critical / 1 hour - 4 hours ; P2 High / 4 business hour s - 2 business days; P3 Normal / 1 business day - 5 business days; P4 Low / 2 business days /- 0 business days; ; P1 Critical are covered on weekends and holidays; P2 weekend cover can be added seperately
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have carried out web chat testing focused on accessibility and usability for users of assistive technologies.; ; Testing covered core web chat functions including opening and closing the chat window, reading incoming messages, sending messages, navigating chat controls using a keyboard, and accessing transcripts.; ; Testing was conducted using a combination of internal accessibility testing and user-based testing informed by assistive technology users. Assistive technologies used during testing included screen readers (NVDA and VoiceOver), keyboard-only navigation, and browser zoom and text resizing tools.; Findings from testing were used to improve focus order, ensure all chat controls are keyboard accessible, provide appropriate ARIA labels for screen reader users, and ensure chat notifications are announced correctly by assistive technologies.; ; Accessibility testing is repeated when significant changes are made to the web chat service, and issues identified are logged and prioritised for remediation.
• Onsite support: Yes, at extra cost
• Support levels: The support services are included in the cost of annual subscription. We offer 10 hours per month of support and the below features.; Support portal access ; Support telephone number ; Monthly service review; Monthly service report; Dedicated Service Manager and Account Manager; ITIL Governance (management of incident, problem, requests, events, change, release, configuration); Knowledge base; Cloud Infrastructure OS Patching; Vendor built-in monitoring, alerting and proactive ticketing handling; Quarterly contract review (hours adjustment) ; Yearly cost analysis and architecture check up
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We deploy the service and provide user acceptance testing support alongside training
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We provide the data extraction service at the end of the contract at no additional cost.
• End-of-contract process: Customers cancel the salesforce contract and we provide data extract in industry standard format.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some advanced features like document signatures and review are restricted on mobile
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our solution is designed to make the firearms licensing process as simple and efficient as possible for applicants:; ; Applicants can start their application, save it at any point and return it to complete later.; ; The entire process is digital, eliminating the need for paper forms or in-person visits.; ; Applicants can track the status of their application at any time, offering transparency and reducing uncertainty.; ; Proactive email and SMS updates keep applicants informed about their application status, upcoming renewals and deadlines.; ; Automatic renewal reminders and easy access to past applications ensure applicants never miss deadlines and can complete renewals quickly.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have carried out accessibility and usability testing of the firearms interface to ensure it can be used effectively by authorised users, including those who rely on assistive technologies.; ; Testing focused on the user interface components of the firearms system, including navigation menus, form inputs, status indicators, alerts, and task workflows, rather than operational use of firearms.; ; Testing was undertaken using a combination of structured accessibility testing and feedback from users familiar with assistive technology. Assistive technologies used during testing included screen readers (such as NVDA), keyboard-only navigation, and browser-based zoom and text resizing.; ; As a result of this testing, improvements were made to focus management, keyboard accessibility, labelling of form fields, and the clarity of on-screen alerts to ensure they are announced correctly by assistive technologies.; ; Accessibility testing is repeated when significant interface changes are introduced, and any identified issues are tracked and remediated in line with our accessibility and change management processes.
• API: Yes
• What users can and can't do using the API: The API inteacts with PNC and the force RMS. THe implementation of the API is included in the setup costs
• API documentation: Yes
• API documentation formats:
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can customise which RMS the API integrates with

Scaling

• Independence of resources: Each instance of service is deployed seperately within the customers choice of cloud.

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time tracking and data analytics provide insights to optimise staff allocation, reduce backlogs and ensure timely processing.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The data export service is built into Salesforce and it is very easy to use.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.1% availability
• Approach to resilience: Our firearms solution is designed to be resilient by combining the inherent resilience of the Salesforce cloud platform with service-level operational controls and monitoring.; ; The service is delivered on Salesforce Cloud, which provides a highly available, multi-tenant infrastructure with built-in redundancy across multiple availability zones within a region. Salesforce is responsible for the underlying infrastructure, including compute, storage, networking, and data centre operations.; ; Salesforce data centres are designed for resilience, with redundant power supplies, network connectivity, environmental controls, and physical security. Data is replicated within the Salesforce platform to protect against infrastructure failure, and Salesforce operates continuous monitoring and automated failover mechanisms to minimise service disruption.; ; At the application level, the service is designed to degrade gracefully in the event of partial platform issues. This includes the use of stateless components where possible, retry logic for integrations, and clear user messaging when functionality is temporarily unavailable.; Operational resilience is supported through proactive monitoring, incident management processes, and alignment with Salesforce’s published service availability commitments. Service health notifications from Salesforce are monitored and incorporated into our incident response procedures, and any service incidents are communicated to customers in line with agreed support arrangements.
• Outage reporting: Service outages are reported through a combination of platform monitoring and customer communications.; ; The service monitors Salesforce service health notifications and alerts, which provide information about platform availability and any incidents affecting service operation. These notifications are reviewed by our support team to determine impact on the firearms solution.; ; Where an outage or service degradation is identified, affected customers are notified using agreed communication channels. This typically includes email notifications and, where appropriate, updates via an agreed service status or support channel.; ; During an outage, customers are provided with periodic updates on status, impact, and progress towards resolution, including information received from Salesforce where the issue relates to the underlying platform.; ; Once the outage is resolved, customers are informed of service restoration and, where appropriate, provided with a summary of the incident and any follow-up actions.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and the principle of least privilege.; ; Management interfaces are accessible only to authorised personnel with approved accounts, protected by strong authentication and, where supported, multi-factor authentication. Access rights are reviewed regularly and updated as part of joiner, mover, and leaver processes.; ; Support channels are restricted to authorised customer contacts and internal support staff. Identity is verified before access is granted or sensitive information is shared. All access and administrative activity is logged and monitored in line with our information security policies.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policies and processes are aligned with our ISO/IEC 27001 certified Information Security Management System (ISMS) and are supported by Cyber Essentials Plus controls.; ; The ISMS defines a set of documented policies covering areas including information security, access control, asset management, incident management, supplier security, data protection, business continuity, and acceptable use. These policies are reviewed regularly to ensure they remain appropriate and effective.; ; Information security governance is overseen by a designated senior information security lead, with responsibility for the operation of the ISMS and reporting on information security risks, incidents, and compliance. Information security matters are escalated through management reporting structures where required, including to senior management.; ; Compliance with information security policies is ensured through a combination of mandatory staff training, role-based access controls, documented procedures, and ongoing monitoring. Staff are required to acknowledge and comply with relevant policies as part of their employment or contractual arrangements.; ; Adherence to policies and controls is independently assured through internal audits and external audits as part of ISO/IEC 27001 certification and Cyber Essentials Plus assessment. Any non-conformities or security incidents are logged, investigated, and addressed through corrective actions within the ISMS.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes are defined within our ISO/IEC 27001-aligned Information Security Management System and are designed to ensure service components are controlled throughout their lifecycle.; ; Service components, including application configurations, integrations, and supporting documentation, are recorded and tracked using configuration management records. ; ; Changes to the service are managed through a formal change management process. Proposed changes are logged, described, and assessed prior to implementation. Changes are categorised based on risk and impact, with higher-risk changes subject to additional review and approval.; ; Changes are tested in non-production environments prior to deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process is aligned with our ISO/IEC 27001 certified Information Security Management System and supported by Cyber Essentials Plus.; ; Potential threats are identified through ongoing risk assessment, vulnerability monitoring, and review of changes to the service and its operating environment. ; ; Identified vulnerabilities are assessed for severity and prioritised based on risk. Critical and high-risk issues are addressed as a priority following validation and testing, while lower-risk issues are scheduled through planned maintenance. ; ; Threat information is obtained from trusted sources including Salesforce security advisories, vendor notifications, and relevant government guidance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring processes are aligned with our ISO/IEC 27001 certified Information Security Management System and supported by Cyber Essentials Plus controls.; ; Potential compromises are identified through monitoring of security events, audit logs, access activity, and alerts from the underlying Salesforce platform. This includes reviewing authentication events, changes to user privileges, and unusual system or integration activity.; ; Security incidents are prioritised according to severity. High-risk incidents are responded to as a priority, with initial investigation and response initiated promptly during agreed support hours, and escalation undertaken where necessary.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management processes are defined within our ISO/IEC 27001 aligned Information Security Management System.; ; We maintain pre-defined procedures for common incidents, including security events, service outages, and access-related issues. Incidents can be reported by users via agreed support channels, such as email or a service desk, during supported hours.; ; Reported incidents are logged, assessed, and prioritised based on severity and impact. Customers are kept informed of progress during incident resolution. Following resolution, incident reports or summaries are provided where appropriate, detailing the nature of the incident, actions taken, and any follow-up measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bereau
• ISO/IEC 27001 accreditation date: Wednesday 21 February 2024
• What the ISO/IEC 27001 doesn’t cover: All our services are covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Cc73da73-9d1e-4f96-a2e9-741270e7e332
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 6da4da7a-2d3d-4124-8341-b8834c337daf
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vikram@infomentum.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.