LEXISNEXIS RISK SOLUTIONS UK LIMITED

LexisNexis® Emailage®

LexisNexis® Emailage® is a high-speed, AI-powered risk assessment solution that analyses the history, velocity and behaviour of email-related attributes across the customer journey to deliver accurate, transparent risk scores to businesses. Emailage® helps identify trusted and high-risk interactions, accelerate approvals and protect customers while minimizing friction for transactions across channels.

Features

• Global industry-leading intelligence with email at the centre.
• One of the world’s largest cross-industry intelligence networks.
• Fraud feedback from a community of leading fraud experts.
• Patented multi‑attribute linking revealing complex connections.
• Analyses history, behaviour. Combines ML, AI, real transaction outcomes.
• Intuitive, customisable risk scoring calibrated to your fraud profile.
• Transactions generate a Risk Score, Confidence Score and Matrix.
• Protects against multiple fraud types across the customer journey.
• Portal or API integration with existing risk engines, platforms, workflows.
• Advanced domain and attribute pattern analysis capabilities.

Benefits

• Better experience. Confident risk decisions, secure user interactions throughout.
• Fast risk assessment. Auto-approve users, accelerate public service delivery.
• Strong fraud detection, holistic email risk score and confidence analysis.
• Reduction of false positives.
• Seamless integration options, rapid activation, short time-to-value.
• Easily interpretable risk scoring, calibrated to your fraud profile.
• Largest cross-industry intelligence network, shared insights from leading fraud experts.
• Actionable risk insights support segmentation and workflow optimisation.
• Abiding to all compliance and regulatory requirements.
• Cross border effectiveness with no regional limitations.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukigcloudenquiry@lexisnexisrisk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

721293156444615

Contact

UK Enquiries
02920678555
ukigcloudenquiry@lexisnexisrisk.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Compatible browser
  • Valid licensed credentials
  • Emailage communicates with its customers via RESTful APIs.

User support

• Email or online ticketing support: Yes
• Support response times: SLA for support is part of T & C's
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Support is available 24x7x365 and cost is included in the Ts & Cs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Experienced technical consultants are key to assist in design and effective onboarding. Online documentation, Online training is available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon contract expiry, customers are able to Export events from the Dashboard up to recent six months.
• End-of-contract process: To be discussed with the client.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and off boarding facilitated by our technical consultants.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: 1) Portal interface ; ; 2) Emailage® communicates with its customers via RESTful APIs.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Restful API for data consumption.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The architecture is horizontally scalable and utilises big data components in a live-live configuration across data centres.

Analytics

• Service usage metrics: Yes
• Metrics types: Self Service reports are available for administrators
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Ability to export to PDF and/or CSV file formats. There are provisions for SFTP downloads.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • To be passed via API call
  • Txt format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Target Availability is 99.9%
• Approach to resilience: Our data centres operate in a hot-active setup, providing failover capability for resilience and service continuity.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Single Sign On (SSO)
• Access restrictions in management interfaces and support channels: A Least Privilege principle is in place and governs how an individual should only be granted access to those objects, resources, and data that are necessary for the user to do their job.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Single Sign On (SSO)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: An information security management system/framework has been built based on the requirements of ISO27001/2, as well as aligning with general best industry practice. A full suite of information security policies, processes, and procedures are in place covering all applicable areas of physical and logical security and are regularly reviewed internally and externally.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: LexisNexis maintains strict policies and procedures for change control and management of computer hardware and software. Prudent configuration management and change control processes must be followed for all software and systems development and maintenance activities performed on Company computer systems and networks. Proper configuration management and change control are essential to ensure that high levels of reliability, availability and serviceability are maintained within Company computer systems and networks and that security controls cannot be circumvented.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: To help mitigate the risk associated with vulnerabilities on external and internal computer systems, LexisNexis Information Security will perform a range of vulnerability assessment services. Vulnerability scans for networked systems occur frequently. Information Security will oversee the assessment and reporting process.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security event log monitors alert our systems staff of suspicious events. Logs are directed to a Security information and Event manager (SIEM) and used for reporting, correlation, and analysis. Time is synchronized across computer and network systems so that events may be correlated. LexisNexis has a dedicated Security Operations Centre (SOC) who are available 24/7 to respond to real-time events and investigate or escalate as appropriate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: There are documented corporate information security incident response procedures in place to guide response activities in the event of a security incident and breach response. Policies and procedures are in place to ensure timely and appropriate consumer and customer notifications.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Friday 19 September 2025
• What the ISO/IEC 27001 doesn’t cover: LexisNexis® ThreatMetrix®, LexisNexis® Emailage® - which are covered by SOC 2 Type II - Security, Confidentiality, Availability, Processing Integrity, Privacy.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Avertium, LLC
• PCI DSS accreditation date: Friday 17 October 2025
• What the PCI DSS doesn’t cover: LexisNexis® Bankers Almanac® Validate, LexisNexis® Bridger Insight® XG,LexisNexis Risk Management Solutions®, LexisNexis® RiskNarrative™ Platform, LexisNexis® TraceIQ®, LexisNexis® IDU®, LexisNexis® IDVerse®, LexisNexis® Emailage®, LexisNexis® Smartcleanse®
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ee44ffd3-720a-498f-b911-1db4c1e66d58
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3021ad1e-abd7-4da9-ac04-f237570a18c0
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukigcloudenquiry@lexisnexisrisk.com. Tell them what format you need. It will help if you say what assistive technology you use.