EARTHSENSE SYSTEMS LIMITED

MyAir Urban

MyAir® Urban is a cloud-based environmental intelligence platform for local government air quality teams. It combines monitoring data, hyperlocal pollution modelling, and health insights. The platform helps authorities produce defensible evidence, streamline reporting, and collaborate effectively. MyAir® Urban supports informed decision-making to reduce emissions, protect public health, and manage costs.

Features

• Modelled air quality data
• Forecast air quality data
• Historic air quality data
• Data from EarthSense Zephyr and 3rd party air quality monitors
• Optional public facing web portal
• Data from air quality reference stations
• Air quality data analysis
• Air pollution alerts
• Reporting into Excel/CSV
• Display data in configurable graphs

Benefits

• Visualise air quality data
• Share data with relevant stakeholders
• Gain air pollution insights
• Analyse air quality data
• Gain understanding of air pollution sources
• Display and communicate air quality data to the public
• Improved evidence-based decision-making
• Clearer links between air quality, health outcomes, and economic impact
• Reduced reliance on costly external consultancy
• Faster and more consistent reporting processes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at henry.brocklehurst@earthsense.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

722364222741584

Contact

Henry Brocklehurst
0116 296 7460
henry.brocklehurst@earthsense.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Support for API integration limited to EarthSense API. Telephone support limited to office hours.
• System requirements:
  • Modern web browser: Chrome, Edge, Firefox, or Safari
  • Internet connection capable of loading web applications
  • JavaScript enabled in the browser
  • Cookies enabled for session management
  • PDF reader for exporting and viewing reports
  • Email access for service notifications and account management

User support

• Email or online ticketing support: Yes
• Support response times: Users contact us by email and their requests are logged as tickets. Typical response times within working hours (9:00-17:00 UK) are within an hour; users will not typically receive responses on overnight periods and weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: User can access the web chat via our MyAir® Urban software platform. A range of articles and self help guides can then be accessed.
• Web chat accessibility testing: The web chat has been trained using AI on our internal support literature and benchmarked against human support provided by the team.
• Onsite support: Yes
• Support levels: Although there is no staffed web chat function, an AI bot, trained on EarthSense's comprehensive support documentation, is available 24 hours a day 7 days a week. Phone and email support are provided from 09:00 to 17:00 (UK) Monday-Friday for all customers at no additional cost. We have a dedicated support person (Senior Support Coordinator), who can then escalate support queries to relevant data science and software engineering colleagues if necessary. If onsite support is required, a day-rate of £1,045.00 applies for an engineer to visit site, only if not covered by a warranty or through a service agreement.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Tailored online training for all users and comprehensive eLearning and user guides provided at start of contract. Follow up after 2-3 weeks to ensure satisfaction and compliance with customer's goals, and to identify any additional training needs. Phone and email support available if required.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All historic data can be exported into Excel/CSV formats. Support is provided for this if required, e.g., in order to run a mass download of a large volume of data.
• End-of-contract process: At the end of the contract, EarthSense ensures a smooth and professional transition through a clearly defined offboarding process. This includes providing access to all air quality data collected during the contract term via the MyAir® Urban platform, along with any agreed final reports or data exports. Where required, EarthSense will decommission and remove monitoring equipment, or support handover to a new provider, depending on the ownership model. Access to cloud services will be securely closed down, and all data handling will comply with GDPR and ISO 27001-aligned protocols.; ; Additional costs may apply for hardware retrieval if outside the agreed terms, or extended data storage if required beyond the initial contract period. Any such charges would be agreed in advance.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The service is accessed through a secure web-based user interface, allowing users to view data, configure accounts, manage sensors, and download reports. The service also provides a REST API for programmatic access to data.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: The service has not undergone formal interface testing with users of assistive technologies. Accessibility is considered during design and development, including use of standard web technologies, clear layouts, and compatibility with modern browsers and their built-in accessibility features.; The service is designed in line with WCAG 2.2 A accessibility principles, although it has not been formally audited. Accessibility feedback from users can be raised through normal support channels and is reviewed as part of ongoing service improvement.
• API: Yes
• What users can and can't do using the API: The service provides a secure, RESTful API that allows users to programmatically access data from their fleet of Zephyr air quality sensors and our air quality model MappAir.; Using the API, users can authenticate and retrieve metadata and operational status information for individual sensors or entire fleets, including sensor location, latest data availability, power status, and battery levels. Users can also access longitudinal measurement data for air quality, weather conditions, and sound levels, at both individual sensor and fleet-wide levels. ; Where buyers have access to premium data ratification services, the API also provides additional data quality information. This includes data quality flags and metrics such as data validity indicators and accuracy classifications, enabling users to assess the reliability and fitness-for-purpose of measurements. ; The API is primarily designed for data retrieval and integration into buyer systems. Service setup and configuration, including account creation, user management, and sensor provisioning, are performed through the web-based user interface. The API does not currently support creating or modifying user accounts, changing sensor configurations, or altering service-level settings. Access to API endpoints and available data is governed by user permissions and subscription level.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User admins can choose their own aliases for sensor locations. All users can set up their own configurable SMS/Email alerts in the platform. All users can add virtual points/virtual sensor nodes at locations of their choosing. If deploying a public facing portal (optional), then users have full control over what data can be seen by members of the public.

Scaling

• Independence of resources: The service is designed to support multi-tenant use without individual users impacting others. Demand is controlled through account-level rate limiting, which prevents excessive usage by a single user or integration from degrading service performance for others. ; ; In addition, API traffic is distributed across multiple backend instances using load-balancing. Capacity is sized to support expected peak demand, and infrastructure can be scaled to maintain consistent performance as usage increases. These measures ensure fair use of shared resources and stable service availability for all users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export air pollution data on-demand into CSV format for configurable parameters and timeframes. Users can also export graphs into PNG format. Data can be ingested directly into other platforms through the API.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PNG
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: EarthSense will use reasonable endeavours to ensure that the MyAir® Urban platform is available 99% of the time in each calendar month (“Uptime”). ; ; Uptime is measured monthly and calculated as the percentage of total time in a calendar month during which MyAir® Urban is available for use by authorised users. ; ; Downtime means periods during which MyAir® Urban is unavailable due to unplanned outages affecting the core platform functionality. ; ; Downtime does not include: ; ; Scheduled maintenance or platform updates ; Planned service interruptions notified in advance where reasonably practicable ; Issues caused by customer systems, connectivity, or configuration ; Failures or interruptions of third-party services outside EarthSense’s reasonable control ; Force majeure events ; Availability measurements and determinations will be made by EarthSense using its standard monitoring tools and records. ; ; If MyAir® Urban fails to meet this Availability commitment in any calendar month, the Customer may be eligible to receive a service credit, subject to terms. See full details in SLA included within he Service Definition document.
• Approach to resilience: EarthSense’s services are designed with resilience as a core principle, in line with ISO 27001 and the UK Government’s cloud security principles. Our infrastructure is primarily hosted on AWS, leveraging its high availability zones, distributed architecture, and automatic failover capabilities. This ensures redundancy across compute, storage, and networking layers. Critical data is replicated across multiple regions where appropriate, and backup systems are maintained on a defined schedule with encryption at rest and in transit.; ; We also operate within the Microsoft 365 ecosystem, using resilient cloud-native services such as Exchange Online, SharePoint, and Teams. These services benefit from Microsoft’s global fault-tolerant infrastructure and 99.9% SLA.; ; User endpoints are managed via Intune, ensuring consistent policy enforcement, automated patching, and device-level encryption. Our systems are monitored continuously, and key services have automated alerting to flag performance degradation or service interruption.; ; All services are included in our Business Continuity Plan, with defined recovery time objectives (RTOs) and recovery point objectives (RPOs). In the event of a major disruption, critical systems can be restored using documented fallback procedures and verified backups.; ; Further technical details of our resilience setup, including specific configurations, can be provided upon request to approved parties under NDA.
• Outage reporting: EarthSense reports service outages through a structured communications process to ensure transparency and timely updates for stakeholders. The primary method of notification is email alerts, which are sent to relevant internal teams, customers, and affected users. These alerts include details on the nature of the outage, affected services, estimated time to resolution, and contact information for support.; ; For major service components, such as AWS-hosted infrastructure or O365 services, we integrate with upstream providers’ service status dashboards (e.g. AWS Health Dashboard, Microsoft 365 Status) to monitor real-time issues and trigger appropriate internal alerts. Outage notifications are manually verified before being sent, ensuring accuracy.; ; Although we currently do not provide a public-facing dashboard or API for automated outage status queries, our email communications are prompt, clear, and compliant with our incident response and business continuity procedures. Post-incident updates and resolutions are also communicated via email, including any follow-up actions or changes to prevent recurrence.; ; All outage reports are logged and reviewed as part of our incident management process, with lessons learned feeding into continuous service improvement. This ensures a consistent and accountable approach to outage reporting that supports both operational resilience and customer trust.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using role-based access control (RBAC), enforced via Azure AD and managed through Intune. Multi-factor authentication (MFA) is required for all administrative access. Only authorised personnel are granted access based on job role, and permissions are reviewed quarterly. Privileged accounts are monitored and audited using Microsoft Defender and activity logs. Support tools are accessed through secure, audited channels with least privilege applied. All access is logged, and anomalies trigger alerts. Remote support sessions are time-limited and require explicit approval before initiation, ensuring accountability and traceability.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: EarthSense operates a comprehensive Information Security Management System (ISMS) aligned with ISO 27001:2022 and Cyber Essentials. We follow a suite of policies and procedures that govern key areas including access control, acceptable use, vulnerability management, incident response, secure coding, backup and recovery, supplier management, remote working, and data protection.; ; The Information Security Policy outlines our commitment to protecting the confidentiality, integrity, and availability of data. All policies are reviewed annually or upon significant change, and are accessible to staff via SharePoint. Mandatory training and regular briefings ensure staff awareness and understanding.; ; Security responsibilities are clearly defined: the Data Protection Officer (DPO), who also serves as the CTO, leads the ISMS and reports directly to the CEO. All staff and contractors are required to adhere to security policies, and breaches are managed through a structured disciplinary process.; ; Compliance is monitored through regular internal audits, risk assessments, and management reviews. Our policies are backed by technical controls enforced through Microsoft Intune, Defender, and Azure AD, ensuring consistent application across all devices and services.; ; This structured approach ensures our policies are not only documented but actively enforced, reviewed, and improved—supporting operational resilience and regulatory compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: EarthSense tracks all service components using an asset register and Microsoft Intune for lifecycle management. Every device and system is monitored for compliance with security configurations. Changes—including new software, hardware, or access—are assessed by the DPO and IT Security Team for potential security impact. Data Protection Impact Assessments (DPIAs) are conducted where GDPR applies. All approved changes are documented, tested, and deployed following a structured change control process. Configuration changes are reviewed regularly to ensure integrity and compliance. This approach supports ISO 27001 alignment, minimises risk, and ensures that all modifications are secure, traceable, and properly authorised.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: EarthSense identifies and assesses vulnerabilities using automated tools, Microsoft Defender, and threat intelligence feeds from trusted sources and special interest groups. Threats are evaluated based on potential impact to confidentiality, integrity, and availability. Critical patches are deployed within 24 hours via Intune and O365 management tools; all other patches follow a defined patch cycle. Systems are continuously monitored, and configurations are managed centrally to ensure compliance. High-risk vulnerabilities trigger immediate action and review. Information on emerging threats is gathered from Microsoft, NCSC advisories, and security communities, ensuring we maintain up-to-date awareness and a proactive response to vulnerability management.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: EarthSense uses automated logging and alerting tools across O365, Intune, and AWS to continuously monitor system activity and detect suspicious behaviour. Potential compromises are identified through real-time alerts, system access anomalies, malware detection, and phishing reports. All incidents are logged in the Security Incident Log and escalated immediately to the Data Protection Officer. Incidents are triaged, contained, and investigated with root cause analysis and corrective actions. For personal data breaches, the ICO is notified within 72 hours where required. Initial responses occur within 2 hours of detection, with critical containment typically completed within 4 hours.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: EarthSense uses pre-defined processes for managing common incidents such as phishing, malware, data breaches, and system outages. All employees are trained to report incidents directly to the IT Security Team or DPO via email or Teams. Incidents are logged in the Security Incident Log and assessed for impact, including GDPR relevance. Each incident is investigated, remediated, and lessons learned are documented. If required, reports are submitted to the ICO within 72 hours. Post-incident reports are shared with management, and controls are updated to prevent recurrence. This ensures a responsive and compliant approach to incident detection, handling, and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free access to the MyAir® platform. Possible free loan of air quality monitor. Time period evaluated on a case by case basis. If a customer has a public facing portal then this is free to access for members of the public, e.g., https://portal.earthsense.co.uk/BrightonHoveandSussexPublic/
• Link to free trial: https://www.earthsense.co.uk/myair

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Limited
• ISO/IEC 27001 accreditation date: Tuesday 2 April 2024
• What the ISO/IEC 27001 doesn’t cover: Not applicable, all services covered by certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau Limited
• ISO 9001 accreditation date: Tuesday 23 March 2021
• What the ISO 9001 doesn’t cover: Not applicable, all services covered by certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at henry.brocklehurst@earthsense.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.