TEAM

Sigma Carbon Reporting Software

The Carbon Reporting Software is designed to help organisations to scope, measure, report on and visualise their carbon data and meet regulatory reporting compliance frameworks.
A single platform for accurate emissions tracking, compliance reporting, and actionable insights integrated with TEAM Energy’s proven sustainability and energy management solutions.

Features

• Compliance Reporting: Generates audit-ready reports
• Emissions Tracking from any source
• Comprehensive and updated emissions factors database
• AI Powered Analytics
• Target Setting and Tracking
• Updated Emissions Factors Library
• User and Supplier Engagement
• GHG report Builder
• Robust Platform Hosting
• API and Power BI Integration

Benefits

• Saves Time Improving Efficiency in Data Capture from Multiple Sources
• Ensures accuracy through Enhancing Robustness of Calculations
• Saves time by Automating Reporting Processes
• Ensures Reporting Accuracy through Regular Updates of Emissions Factors
• Provides compliance assurance
• Helps model future scenarios
• Uses GHG Protocol compliant methodologies

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@teamenergy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

723086994211618

Contact

Pete Morrell
07739575869
Enquiries@teamenergy.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Multivalue Database Management Systems

  Database administration and development

  • Database Administration

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Carbon reporting software is standalone but, through API's, can interface and use data held within the Sigma Energy Management Software
• Cloud deployment model: Public cloud
• Service constraints: You will need access to the Internet, and a minimum 2Mbit broadband Internet connection, to be able to use the service.; ; Planned maintenance will be advised in advance, giving notice by email and through notices placed on the Customer Help Centre portal.; ; Emergency maintenance will be advised by email as required, with updates provided via the Customer Help Centre Portal.
• System requirements:
  • Access is via any supported web browser
  • No additional software or firewall permissions are required
  • Access is via a publicly available URL
  • A minimum 2Mbit internet broadband connection

User support

• Email or online ticketing support: Yes
• Support response times: Support Helpdesk operates 9am to 5.30 Monday to Thursday and 9am to 5pm on Fridays (excl Bank Holidays). All calls or emails received undergo triage and are categorised by severity into Critical, Major & Minor. ; ; First response is within: 1 business day (Critical) 3 business days (Major) 1 Weeks (Minor) None (Trivial); ; Target maximum resolution is within 6 business days (Critical), 6 weeks (Major) and 3 months (Minor)
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Helpdesk: Available between 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays (excluding Public Holidays) manned by specialist staff.; ; Hosted Support: A fully secure hosted service is provided, supported by specialist IT team. Includes regular backups, DR and IT support.; ; The Carbon Reporting Software has Online help.; ; All above costs are included within SaaS fees; ; Training for the Carbon reporting Software is provided, either via MS Teams or on site. Training prices are are included within the Pricing Schedule.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We are a service partners and not just a software provider and have a range of professional services to support our customers:; • New Customer Onboarding; • Implementation Setup and Configuration; • Database Configuration; • Historical Data Import; • GHG Report Configuration; • API Implementation support; • BI Tool Implementation and Configuration; • Training; We provide an on-boarding consultancy service aimed at understanding our customers estate and reporting requirements. We then use that to help design the optimum database structure, which may then be built by the customer or by TEAM staff as required. This is all managed by our dedicated Energy Services team, who oversee on-boarding as well as providing email helpdesk support going forward. Training is also available
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: TEAM will provide users with a complete set of data in easily readable csv file format at the end of any contract. This is a standard service included with all SaaS contracts.; ; Users can, at any time, use the data export and reporting facilities within Sigma to pull out their own data sets if required.
• End-of-contract process: End-of-contract process; Upon giving notice of the end of a contract, an off-boarding plan will be put in place.; This will include any specific off-boarding obligations agreed as part of the contract and will always include the provision of a complete set of data.; Within 30 days following the termination of the Agreement, and following receipt of any outstanding Charges, the Provider will securely send to the Customer, by an agreed method, a series of CSV files of Customer data held on the Sigma Cloud database on the Termination date. The Customer data will be provided in the standard TEAM export format (copy of which is available upon demand). For the avoidance of doubt the Provider will not be obliged to adhere to bespoke extract formats or the population of additional 3rd party spreadsheets without prior agreement and additional Charges will apply
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: TEAM Carbon Reporting Software supports API connectivity. ; ; The API expects GET requests. For GET requests, a valid JSON string in the request body is expected. All responses are in JSON format.; ; The suite of APIs provide access to the data held within the system, supporting unlimited data integration options and the ability to embed the system within a wider corporate landscape.; ; These connections can be setup by authorised users’ themselves in the system
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The software is available as a core system plus optional extensions.; ; Core System: ; - GHG Emissions Management; ; Optional Extensions:; - Single Sign-on; - Power Bi Integration; ; The GHG Reports can be customised by TEAM, usually during on-boarding and again with any subsequent changes. The system to be configured with corporate fonts, colour, and add full page first and last page images.

Scaling

• Independence of resources: Our Cloud based strategy enables us to access more servers to help us grow and meet customer demand. ; ; Services run on AWS West Europe (Frankfurt) data centres, with high availability, automated failover, and regular encrypted backups.

Analytics

• Service usage metrics: Yes
• Metrics types: System availability is recorded and available on Support web pages; User last log-in date/time is visible within the application.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Faradai

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Reports and dashboards can be exported as MS Excel or PDF. ; Export of tabular data is in MS Excel.; Data export can be achieved through use of API capability. ; BI tools interface e.g. Power BI
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Excel
  • REST API
  • PDF
  • .PNG files
• Data import formats: Other
• Other data import formats: Various MS Excel templates

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We endeavour to provide 24/7 on demand service. We will make every attempt to avoid scheduling downtime during normal work hours or peak usage hours for the Service. ; ; TEAM will make commercially reasonable efforts to make Sigma available 99.9% (excluding any expected downtime from Upgrades or OS patch deployment provided TEAM has used reasonable endeavours to give the customers advance notice). Scheduled outages will be below 4 hours per month, not to exceed six (6) events/month. We will provide at least 48 hours notice of any scheduled outages
• Approach to resilience: Hosting: Services run on AWS West Europe (Frankfurt) data centres, with high availability, automated failover, and regular encrypted backups.; ; Physical Security: AWS facilities feature 24/7 security, CCTV, biometric access, and are ISO/SOC certified.; ; Data at Rest: Access to storage media is tightly controlled; data is encrypted and protected from unauthorized access.; ; The data centre used is maintained to ISO 27001-Aligned Framework: Formal policies, dedicated Information Security Officer, regular risk assessments, and continuous improvement.; ; Third-Party Assurance: AWS’s certifications and operational controls underpin service resilience.; ; Full details available on request
• Outage reporting: Via email alerts and updates on our Help Desk Portal. ; ; Details of planned disruption (updates etc) are posted to the HelpDesk, which is available to all customers. ; ; Unplanned disruptions are posted to the HelpDesk upon detection.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The Information Security Management Systems (ISMS) determines Individuals access rights and includes the following risk management controls:; Control A5.9-13 – Asset management; Control A5.15-18 – Access Control; Access Control Policy ISMS-C DOC 5.15; Access Control Rules & Rights ISMS-C DOC 5.15c; Individual User Agreement ISMS-C DOC 5.16a; User Access Management ISMS-C DOC 8.2; User Name Administration ISMS-C DOC 8.2A; Wireless User Addendum ISMS-C DOC 8.2B; Mobile Phone Addendum ISMS-C DOC 8.2C; Secure Logon ISMS-C DOC 8.5; Use of System Utilities ISMS-C DOC 8.18; User Deletion Request ISMS-C REC 5.16; Secure Logon ISMS-C DOC 8.5
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TEAM have a defined, documented Information Systems Management System (ISMS) It contains:; ; A management approved, high level information security policy; ; Defines information security, the components and purpose of the ISMS, and evidences to the business that management are committed to a defined and systematic approach to information security.; ; A corporate risk treatment plan; ; Describes how different types of risks are to be treated; ; An inventory of important information assets (data and systems) that fall within the scope; ; An assessment of risks ( 'risk assessment') to those assets; ; An ISMS Manual that contains a Statement of Applicability; ; identifies a set of controls (responses to/countermeasures for) that respond to each of the identified risks; ; A comprehensive, inter-related suite of processes, policies, procedures and work instructions; ; TEAM are accredited to ISO27001 and Cyber Essentials Plus.; All Company Policies are underpinned by our ISO9001 QMS which has a robust audit routine (internal and external) to ensure compliance; TEAM Head of Risk manages the ISMS and the management team are responsible to HoR for their departments
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management are managed in line the ISO27001 Frameworks.; ; IT Asset Inventory management keep up to date information of all assets by periodically scanning the software, hardware and other ownership information.; ; Configuration Management Database (CMDB) tracks and manage all CI's in a single repository.; ; Change sign off authority is based upon Scope and Impact of the change
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management is delivered in line with ISO27001. ; ; Regular vulnerability scans are carried out on corporate IT and Cloud Infrastructure/systems. Vulnerabilities found are assessed individually based upon risk and appropriate action taken - could be hours to months.; ; Monthly management reports summarise current vulnerabilities, additional controls in place and any outstanding issues.; ; TEAM is registered to receive product vendor patches and updates for purchased software. As a contingency, the following resources can be used to identify and track vendor patches and updates:; https://cve.mitre.org/downloads/index.html; https://www.securityfocus.com/archive/1; https://www.us-cert.gov/
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Out hosted provider, AWS, provides an array of Intrusion Protection Systems (IPS) and Intrusion detection and Prevention Systems (IDPS) for both network and server/host level.; ; Tested against OWASP Web Security Testing Guide (WSTG) categories, including authentication, authorisation, input validation, cryptography, and API exposure.; Verified closure of findings such as:; - Prompt-injection risks in AI interfaces; - Cross-site scripting (XSS) in report-template modules; - Insecure direct object references; - Unrestricted file uploads and information-disclosure points; ; A dedicated team monitor systems 24/7, using automated tools to detect malicious activity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents are managed as set out in our ISMS, Control 5.24 - Information Security Incident Management; Specific Work Instructions have been documented for the most common information security incidents.; Users report incidents through raising tickets within Service Desk Plus, the IT Operations Help Desk System; The Information Security Manager prepares monthly reports for the Information Security committee which identifies (from the Event reporting Log ISMS-C_REC 6.8) the number, type, category and severity of the IS incidents during the preceding month, along with the cost of containment and recovery, with recommendation for additional controls
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 30%
• Between £2,500,001 and £5,000,000: 40%
• Over £5,000,001: 50%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Wednesday 23 July 2025
• What the ISO/IEC 27001 doesn’t cover: Our certification covers all aspects of the business
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Wednesday 19 March 2025
• What the ISO 9001 doesn’t cover: Our certification covers all aspects of the business
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ec8f2901-abcf-477f-98ff-7dda389c5558
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1af6bef5-61a4-43dd-8c67-fb3682d16a80
• Other security certifications: Yes
• Any other security certifications:
  • Sigma (Azure) Data Centre is ISO27001 compliant
  • Sigma (Azure) Data Centre is ISO27017 compliant
  • Sigma (Azure) Data Centre is CSA - STAR Registrant
  • Sigma (Azure) Data Centre is PCI compliant
  • Sigma (Azure) DataCentre is member of EU-US Safe Harbor Cloud

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@teamenergy.com. Tell them what format you need. It will help if you say what assistive technology you use.