ADJUTANT SOFTWARE LTD

Adjutant Software

Adjutant allows your organisation to provide
control, clarity and communication during any
emergencies or business continuity issues. We
provide a cloud-based software solution (SaaS)
and app that automates cascade call outs and
supplies actions to the many roles involved in a
plan during the initial response phase of an
incident.

Features

• Automate plan activation
• Customise all parts of the software to your requirements
• No templates. You know what works, we work with you
• Audit trail
• Centralised plans
• Interactive real time information from employees
• Post-incident reports
• In-app single and group chat

Benefits

• Utilise iOS and Android systems
• Faster response times
• Easy to set up, use and keep up to date
• Utilise your own existing plans
• Less expensive than major competitors
• Improves communication with a complete co- ordinated response
• Real time feedback allowing more accurate decision making

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.cassidy@adjutantsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

723837393236438

Contact

Nicola Cassidy
0330 043 8031
nicola.cassidy@adjutantsoftware.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Any web browser
  • Android or iOS mobile device for app
  • Internet or data connectivity

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response times; Urgent - An issue that results in complete loss of service. Response within 1 hour. High - An issue that results in some loss of service. Response within 4 hours. Normal - An issue that results in 1 user being affected. Response within 48 hours.; ; Weekend/Bank Holiday hours: Urgent - 4 hours; High - 24 hours Normal - 48 hours from the next; working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Email contact with account manager is included in the subscription.; ; Online ticketing support service is charged at £30 p/m (excl. VAT). ; Onsite support is available charged at the day rate of £800 plus; expenses. ; ; G-Cloud customers are assigned an account manager.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online training is available to all users as part of the subscription. Onsite or personalised training is an extra cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data can be manually deleted by the admin user at any time. Any remaining data after the end-of-contract will be completely removed from; the server after 1 month of the contract ending and automatically destroyed.
• End-of-contract process: At the end of the contract, the user has 30 days to request any information that needs exporting. This is included in the cost. After the 30 days, all information will be permanently deleted. At the date of termination, the user will no longer have access to the system.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference. The desktop service has the same function as the app.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Many aspects can be customised: Logo, Plans, User Roles, Permisssion Levels, Dashboard features can all be customised by the customer.; Individual users of the app can only change their information.

Scaling

• Independence of resources: All our systems are automatically scalable and so as demand increases, so does the cloud service.

Analytics

• Service usage metrics: Yes
• Metrics types: Availability, ETA and actions completed are shown during a live incident. Everything completed during an incident is logged and a; report created.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: CSV file
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability targets are the planned percentage of time for which the service is in operation, excluding any planned maintenance downtime. Assurance of 99% availability is given and a partial refund can be made available if this is not met.
• Approach to resilience: Our service is deployed across a number of sites and regions which is designed to eliminate single points of failure. Also by using multiple channels for notifications, we maximise the chance of it reaching its intended audience.; Datacentre information available on request.
• Outage reporting: All outages are communicated via email alerts and/or phone calls.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Only certain roles can access the whole system.; Without express permisssion from the user, we can never access individual accounts.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: TLS 1.2
• Information security policies and processes: As a data controller and data processor we are fully compliant with the provisions of UK law on data security, which are set out in the Data; Protection Act 1998 as well as the EU General Data Protection Regulation.; ; Director notified immediately of any security reports.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Any bugs or fixes to the service are reported via an online reporting system. Once fixed, they go through a thorough QC process with changes logged. All fixes are fully tested before release.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess using a third-party to see about potential threats and deploying patches.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The service health is constantly monitored by a unique automated system. It is also guarded from hack attacks, SPAM and malicious bot resource usage. Proactive software updates and patches are applied whenever this is needed.; Potential compromises are dealt with via a third-party and we are informed immediately of any compromise. Severity of the compromise relates to the incident time frame.
• Incident management type: Supplier-defined controls
• Incident management approach: We use a third party help desk software to manage our incident management processes.; Incidents are reported through an online system and reports can be generated at any time.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0d83b19d-d5a7-4b38-98fa-20307e0d4922
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.cassidy@adjutantsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.