GAMMA NETWORK SOLUTIONS LIMITED

Liberty RPA - Robotic Process Automation

Liberty RPA is an enterprise robotic process automation solution with embedded AI capabilities. It automates repetitive, rule-based tasks across systems, improves accuracy and accelerates workflows. Available standalone or as part of the Liberty Platform, it enables smarter automation, integration and digital transformation for public sector organisations.

Features

• Visual drag-and-drop interface for building automation workflows easily.
• AI-powered RPA with machine learning for smarter, adaptive automation.
• Supports attended and unattended bots for flexible process execution.
• RPA Wand for resilient UI automation across changing screen layouts.
• Optical Character Recognition (OCR) for document reading and data extraction.
• Centralised Controller for bot management, scheduling, and credential security.
• API and email triggers for seamless integration with external systems.
• Version control and audit trails for governance and compliance assurance.l
• Runs on physical desktops or virtual remote desktop environments.
• Secure credential vault and encrypted communication for data protection.

Benefits

• Automate repetitive tasks to accelerate workflows and reduce errors.
• Free staff for higher-value work by removing manual processes.
• Use AI to enhance automation accuracy and process resilience.
• Integrate systems seamlessly via APIs, triggers and computer vision.
• Improve employee experience with intuitive, AI-powered digital assistants.
• Record process steps easily with RPA Trace for automation design.
• Build automation flows quickly using drag-and-drop visual designer.
• Increase productivity and reduce operational costs through smart automation.
• Deploy bots rapidly and scale instantly to meet demand.
• Deliver fast, repeatable, error-free automation across multiple applications.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@gamma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

729086168826019

Contact

Public Sector Sales Team
0333 043 7330
bidteam@gamma.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Liberty RPA can be used as standalone or as an add-on to other modules that are part of the Netcall Liberty platform, including Liberty Create low code platform; Liberty Converse CX omnichannel contact centre; Liberty AI; Liberty IDP; Liberty Spark.
• Cloud deployment model: Public cloud
• Service constraints: The service is subject to planned maintenance, which will be notified in advance.
• System requirements:
  • Web Browser
  • Internet connectivity
  • Physical / Virtual Machine - Required for each Bot

User support

• Email or online ticketing support: Yes
• Support response times: Gamma's Service Desk is 24x7 and any emails or online tickets are handled as per the below SLA. General Questions are classified as a severity 4 and have an update SLA of 48 hours. However, other severity classifications have a response time as per below: Severity 0 -30 min Severity 1 -120 min Severity 2 -4 hours Severity 3 -12 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We will provide a standard level of support which will be included within the software service (SaaS) cost. This includes access to the Support Online Portal, and contact by telephone, chat or email to the remote support teams during contracted hours. A technical account manager and cloud support engineer are provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Gamma will provide onboarding services, project management, engineering, and training to support customers adopting the Liberty RPA service.; Our Training Academy provides an accredited training program for Create, which is delivered as trainer-supported eLearning. We support user training with eLearning resources available through the Netcall online Community portal. We also offer expert mentoring and engagement management services to support trained Liberty RPA users as they use the service. ; Netcall provides full user documentation through the Netcall online community.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Liberty RPA does not store any customer data. It remains on the users' systems. Liberty RPA job flow reporting can be exported in a text file format.
• End-of-contract process: At the end of the contract, Gamma will confirm the buyer’s exit requirements. Buyer data can be extracted in various file formats upon contract completion. If requested within thirty (30) days of expiration or termination, we can make all buyer data stored within the service available.; Subject to the agreed contract, we can provide an exit plan that typically includes:; ; Measures to prevent disruption during the transition to a replacement service.; Details on how the replacement service will be adopted by the new supplier and/or Customer.; The scope of any required Transitional Assistance Services (TAS), including charges and delivery approach.; A timetable with key actions for carrying out TAS.; The management structure in place during TAS.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: As a browser-based interface, third-party tools deployed on the users' desktop or browser can be used to support user accessibility.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Liberty RPA provides a browser-based service interface. This interface is designed to be intuitive and simple to use, whilst enabling full access to the user and administrative features provided by the RPA application. User access to the service interface is secure.
• Accessibility standards: None or don’t know
• Description of accessibility: As a browser-based interface, third-party tools deployed on the users' desktop or browser can be used to support user accessibility.
• Accessibility testing: Testing for specific third-party assistive technology is carried out by users and based on the individual needs of their staff.
• API: Yes
• What users can and can't do using the API: The API functionality within the Liberty RPA software is used solely to trigger the RPA process to begin. The set up is all pre-populated from within the Liberty Controller where all the details required for the API are populated, including the API trigger secret, URL endpoint, HTTP Method and the request body example. These details provided will then be used to populate the API request that the customer can create to start their RPA processes. ; The API is used exclusively to start processes, so the API is fixed on the Liberty Controller. However, the API created by the customer to send (PUSH) any parameters in to the RPA process is customisable as long as it follows the request body example provided. There is functionality within Liberty RPA to utilise external APIs, allowing the customer to utilise APIs that GET, PUSH, POST and DELETE data where required as well as call Liberty Create API functions created within Liberty Create.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Liberty RPA bot flows can be fully customised by users with RPA build training and authorised access. Administrative tasks, such as bot scheduling and priorities, can also be configured.

Scaling

• Independence of resources: Liberty RPA applications run on dedicated virtual instances using AWS cloud hosting.; The AWS class of service provided is dedicated to each customer. Server monitoring tools are provided to users to monitor their own platform hosting resources and to request changes be applied by Netcall as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Liberty RPA provides a range of system real-time and historical reports including:; • Real Time Dashboards - real-time graphical display of key metrics including job scheduling, CPU/memory/disk usage.; • Dashboards are configurable and shared with users, by name/role.; • Supervisor Reports - historical reports covering all metrics of Liberty RPA.; • Reports, including bot performance and job execution, are displayed graphically and tailored by a range of filters, including date/time.; • Historic reports can be manually downloaded in a .txt format.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Netcall's Liberty RPA

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Liberty RPA process flows (.rpa files) are JSON based. Liberty RPA jobs information is text based. Both can be exported easily through the administration user interface.
• Data export formats: Other
• Other data export formats:
  • JSON
  • Text
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Liberty RPA has an agreed Service Availability Target of 99.9% for the cloud hosted component of the service. Service credits can be discussed as part of your contract.
• Approach to resilience: Information regarding the resilience of the data centre is available upon request.
• Outage reporting: Netcall’s Cloud systems and services are proactively monitored for availability and system health by the event management process. System events and alerts of threshold breaches are detected by Netcall’s system management tools and these alert our Customer Support team of state changes, including service outages in any of Netcall Cloud service offerings.; Gamma's Customer Support is responsible for informing service affecting outages to customers and these are tailored to match the business needs of the customer. The form of the communication can be either email or telephone to the customer’s service desk or preferred service contacts. The alert to the customer contains information on which service has failed, the likely effect it will have on customers' IT service along with reference information for follow up. Customer Support then maintains regular updates to affected customers on the expected service restore time until de-escalation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Liberty RPA has a range of security controls restrict access to management interfaces and associated support channels. These include integration with identity provides for Single Sign On, native support for two factor authentication, user defined password management including account locking, roles- based permissions, and intrusion prevention controls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "Cyber Essentials Cyber Essentials Plus; It is also accredited to the NHS DSP Toolkit."
• Information security policies and processes: All Information Security policies and processes are documented and audited via the ISO27001:2022 Info Sec Statement of Applicability (SOA). It lists the Netcall controls, policies and work instructions documented and recorded for the standard and the SOA is publically available. All process owners are internally/externally audited for compliance with our code of conduct, policies and plans listed in the SOA and below:; Policies:; • Acceptable Use; • Access Control; • Anti-Virus; • Audit Log; • Backup; • Business Continuity; • Change Management; • Clear Desk; • Cloud Security; • Cryptographic; • Data Classification Labelling and Handling; • Data Ethics; • Data Protection; • Data Retention; • Development Operational Change Control; • Disposals; • External Parties Access Control; • Information Security; • Infrastructure Monitoring; • IT Change Management; • Liberty Product Security Testing; • Key Management; • Keyholder; • Network Access Control; • Patching; • Password; • Quality; • Records Management; • Security Event and Incident; • Security Guiding Principles; • Security Training, Awareness and Testing; • Software Engineering; • Software Testing; • Supplier Management; • Vetting Policy; Plans:; • Major Incident Management Plan; • Incident Response Plan; All are reviewed throughout the year and recorded in the Audit Calendar.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The change management processes are audited under the ISO27001:2022 and ISO9001:2015 standards. The statement of applicability for the standards can be shared. ; No change will be permitted unless it has been approved by the relevant authority at Netcall against the relevant change control ticket. This change control process includes assessing the impact of a change for any impact on security.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Netcall operate a bespoke Risk Assessment Methodology to evaluate the impact of newly discovered vulnerabilities, ensuring they are managed quickly and effectively. Patches are released as soon as they pass quality assurance (QA), so that they can be rapidly deployed to maintain security. Netcall subscribes to vulnerability management feeds from major product vendors and professional bodies, including US CERT and the National Vulnerability Database (NVD) and CrowdStrike is deployed to provide threat intelligence feeds highlighting cyber risks. Netcall is also a member of the Cyber Security Information Sharing Partnership (CiSP) and subscribes to the NCSC Early Warning Service.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Netcall manages and controls compromises to the confidentiality, integrity, availability of information assets through its Managed Detection and Response system (MDR). This allows Netcall staff to respond, triage and remediate identified issues. The process is ISO27001:2022 compliant. Compromises are monitored, tracked, and recorded:; • via customer/production support calls.; • via account managers.; • after changes.; • after risk reviews.; • post actual security incidents.; • picked up via MDR/IDS/IPS systems.; The owner is the Information Security Manager working with Process Owners and any impacted stakeholders to resolve any compromises and apply preventative actions as soon as possible, measured against SLAs.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Gamma has an Incident Management process which has numerous pre-defined sub groups of staff designated for particular products or scenarios. It can be initiated by any member of staff and is managed by the 24/7 Network Operations Centre (NOC). Any incident is reported by the customer to the Service Desk, it is recorded in a customer relationship management tool (CRM) and an Incident report is produced after root cause analysis has taken place. Any Incident reports are made available to end users via pdf. We continuously follow ITIL incidident management best practices
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Wednesday 2 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 17 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-LIGN
• PCI DSS accreditation date: Friday 12 September 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C4531076-493b-4813-a761-c80d933ad97c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f2547da-4b2d-4057-bfd9-b6553ac0faee
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301
  • CREST SOC

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@gamma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.