INSIGHT DIRECT (UK) LTD

Cohesity

Protect your critical SaaS, cloud-native, and on-premises data sources with an enterprise-class cloud backup service.

Features

• On Prem Data Protection
• Cloud Native Data Protection
• SaaS Data Protection
• Immutable
• Anomaly Detection
• Ransomware Protection
• Advanced Discovery
• Deduplication
• Encryption
• Rapid Recovery

Benefits

• One backup for all workloads
• Flexible Retention
• Immutable, tamper-resistant backup
• Strong Encryption
• Privileged Access Controls
• Data Reduction with superior data deduplication
• Fast backup and rapid recovery of data.
• Optimized cost, transparent and predicable pricing
• Choice of infrastructure hosted in AWS or Azure.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

730310586845683

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Storage Replication Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can be used in conjunction with on prem or cloud instances of Cohesity.
• Cloud deployment model: Public cloud
• Service constraints: Cohesity Data Protect as a service is available hosted in both Azure and AWS
• System requirements:
  • Customer must have a valid license
  • On prem workloads may require a SaaS Connector (vm).

User support

• Email or online ticketing support: Yes
• Support response times: P1 errors in 1 hour, P2 in 2 hours, P3 in 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: No testing has been done.
• Onsite support: Yes, at extra cost
• Support levels: Cohesity are able to offer Premium and Platinum support, costing is based on the total license cost of the deployment. Platinum support provides the customer with a designated support engineer (DSE) and Technical Account Manager (TAM) to act as an escalation point in case of any support issues.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: On-site, remote, and web based training is available for purchase covering administration of the solution. All Cohesity solutions will also come with 'As Sold' documentation providing details on the sizing of the environment and the licenses required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be restored to production systems upon the conclusion of the contract if required. Alternatively it will expire based on policy based retention, which can be architected around contract dates.
• End-of-contract process: Cohesity provides access to software and support services as part of the contract, customers can also leverage training and professional services for additional onboarding and setup at additional cost. For offboarding, customers do not typically engage Cohesity.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Cohesity enables global visibility and control using Helios. This SaaS based data plane allows customers to leverage Cohesity Data Cloud for control, storage, and management of their data. UI is intuitive and full backed with granular RBAC.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: No testing has been done.
• API: Yes
• What users can and can't do using the API: The Cohesity ata Cloud is an API-first platform. Cohesity provides REST APIs to support both the data and control planes of the SaaS solution. Cohesity provides many ready-to-use integrations and Playbooks for Security and IT automation and orchestration tools that streamline operations, such as VCD, Ansible, PowerShell, ServiceNow, and more.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Cohesity offers the ability to customize reports and dashboards via use of the open API framework described above. Additionally the REST API framework can be used for customization and personalization of the platform itself and integration into other complimentary solutions.

Scaling

• Independence of resources: Metadata and data are logically segregated and isolated from that belonging to other tenants. Unique storage repositories are allocated to each tenant. Scaling is done automatically requiring no input from the customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Capacity and Usage (total capacity vs. capacity in use), Design and Build (backup sources, growth, dedupe etc.), Backup Operations (advanced reporting).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cohesity

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Solution is cloud based and hosted in either Azure or AWS, subsequently it will adhere to their respective policies.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: User data will be restored from Cohesity in the native format.
• Data export formats: Other
• Other data export formats: Native
• Data import formats: Other
• Other data import formats: Data is backed up in native format

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Cohesity holds a NIST FIPS 140-2 level 1 validation certificate. This covers our AES-256 cryptography libraries used to used to encrypt data both at rest and in transit.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Cohesity replicates data to multiple availability zones within the respective hyperscale's, this achieves an availability of 11 9s.
• Approach to resilience: Available on request
• Outage reporting: Outages can be alerted via email, dashboard view, or API hooks into other platforms.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Cohesity supports local user accounts, API tokens and SSO integration (which provides Multifactor Authentication). There are also rich granular role based action and control capabilities ingrained into the product.
• Access restrictions in management interfaces and support channels: The solution is based on granular RBAC. The Cohesity support channel must be enabled to allow our support engineers to provide remote assistance. Engineers will require a token to remotely SSH into the cluster.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Cohesity supports local user accounts, API tokens and SSO integration (which provides Multifactor Authentication). There are also rich granular role based action and control capabilities ingrained into the product.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cohesity maintains a security and governance standard, updated at least annually, that ensure that we're maintaining a security posture that provides assurance our information security strategies are aligned with and support our business strategy. The governance framework is consistent with applicable laws and regulations through adherence to security policies, internal controls, and assignment of responsibilities.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Cohesity maintains a change management process to ensure only approved changes are released into production. The process includes peer code reviews, central tracking of pull requests and merges, systematic testing both functional and security, and reviews and approvals.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Cohesity maintains a number of third party assessments and assurances to validate the security posture of our software and services. This includes the CAIQ questionnaire which maps directly to CSA CMM.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Cohesity maintains a detection and monitoring program that is designed to identify anomalous activity within the infrastructure and systems that we manage. Customers have the ability to ingest user logs into the own SIEM or monitoring tools.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Cohesity implements an Information Security Management Systems (ISMS) that establishes policies and controls designed to meet the security objectives of our organization, ISO 27001:2200 certified and aligning with NIST.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial of Cohesity Backup As A Service can be requested for a 30 day period.
• Link to free trial: Upon request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Atlas
• ISO/IEC 27001 accreditation date: Sunday 13 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Atlas
• ISO 9001 accreditation date: Tuesday 1 April 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Be7ce590-de10-486e-8431-2e10891a8979
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.