GETECH LIMITED

Cameyo Virtual App Delivery (VAD) by Google

Cameyo delivers secure Virtual App Delivery (VAD) for Windows applications on any device via the browser. Eliminates the cost and complexity of traditional VDI and VPNs. Getech enables seamless, cloud-native access to legacy apps, ensuring Zero Trust security and a superior user experience for the modern hybrid workforce.

Features

• Virtual App Delivery (VAD) for any Windows application.
• Secure delivery of legacy apps to any device browser.
• Zero Trust architecture separates applications from user devices.
• No VPNs or complex virtual desktops required for access.
• Seamless integration with ChromeOS and Google Workspace.
• Progressive Web App (PWA) conversion for native-like experience.
• Access local files and cloud storage within virtual apps.
• Session data wiped after every user log-off.
• Scalable cloud-native infrastructure reduces hardware dependency.
• Simple management console for deploying and updating applications.

Benefits

• Reduces TCO by 54% compared to traditional VDI solutions.
• Eliminates the need for expensive and complex virtual desktops.
• Enables secure hybrid work on personal and unmanaged devices.
• Extends the life of legacy Windows applications indefinitely.
• Enhances security by isolating apps from network threats.
• Improves user experience with no context switching required.
• Deploys apps in minutes, not months like traditional VDI.
• Reduces ransomware risk by preventing direct network access.
• Simplifies IT management with agentless, browser-based delivery.
• Accelerates cloud migration by decoupling apps from OS.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

734619525034140

Contact

Richard Maclean
01473240470
bidteam@getech.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  • Virtual client computing

  Software defined compute

  • Container Infrastructure Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/a
• System requirements: Buyers will need application licences to support access to service

User support

• Email or online ticketing support: Yes
• Support response times: Standard P1 -4 Hours P2 - 8 Hours P3 - 24 Hours P4 - 24 Hours Enhanced and Premium support available upon request at additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Google perform Voluntary Product Accessibility Testing for web chat; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_chat_web_vpat.pdf; The following services are supported by the interface: text to speech, and speech to text, magnifying tool, high contrast colour schemes are all available options.; Additionally, the current Voluntary Product Accessibility Testing confirms the following features to 2.2 A or AA level testing.; Character Key Short cuts – 2.2 A; Pointer Gestures – 2.2 A; Pointer Cancellation – 2.2 A; Label in Name – 2.2 A; Motion Actuation – 2.2 A; Orientation – 2.2 AA; Identify Input Purpose – 2.2 AA; Reflow – 2.2 AA; Non-text Contrast – 2.2 AA; Text Spacing – 2.2 AA; Content on Hover or Focus – 2.2 AA; Status Messages – 2.2 AA
• Onsite support: Yes, at extra cost
• Support levels: We provide 2nd and 3rd-line technical support and incident management for Google Workspace, ChromeOS, and cloud infrastructure. Our service is ITIL-aligned, covering incident, problem, and change management through multi-channel access, including phone, email, and a dedicated ticketing portal. The service includes break-fix troubleshooting, administrative configuration advice, root cause analysis for major incidents, and a priority escalation path to Google Engineering Support. All support is driven by contract-backed Service Level Agreements (SLAs) to ensure the rapid resolution of business-critical issues.; Cost of different support levels. Our managed support is provided for a predictable annual cost for unlimited remote technical assistance. For large-scale enterprise deployments, our scalable architecture provides economies of scale that reduce the cost-per-ticket for high-volume estates. Full details of our pricing tiers and specific educational discounts are provided in our attached G-Cloud 15 Pricing Document.; Technical account management and engineers. Support is delivered by certified Google Professional Cloud Engineers. For Enterprise tiers, we provide a dedicated Strategic Service Delivery Manager (SDM) to oversee governance and regular service review meetings. This ensures your environment remains stable and aligned with frequent Google updates.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Getech Services include Guided Setup and guided setup resources. Additional onboarding and training can also be provided at an additional cost
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: As Cameyo provides application virtualisation, data from the applications cannot be extracted through Cameyo, only though the application interface itself.
• End-of-contract process: At the end of the contract, the license will expire and the applications will no longer be presented to users. You can continue the service for another subscription to maintain full access to all premium features. The subscription can be moved to a different authorised reseller at the end of the contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Google is committed to ensuring its technical documentation is accessible to all users, adhering to WCAG 2.1 Level AA standards. Our documentation platform is designed to support a wide range of assistive technologies and inclusive practices.; Key Accessibility Features:; Assistive Technology Support: Fully compatible with major screen readers (e.g., ChromeVox, NVDA, JAWS) and screen magnifiers.; Keyboard Navigation: All documentation sites, including navigation menus, interactive code blocks, and search functions, are fully operable via keyboard interfaces.; Visual Clarity: We enforce high-contrast text ratios and support browser-native zoom up to 400% without loss of functionality or content reflow issues.; Inclusive Content: Images and diagrams include descriptive alt text. Multimedia content, such as instructional videos, is provided with closed captions and transcripts.; Continuous Improvement: Google employs dedicated accessibility teams to rigorously test documentation against international standards. We actively solicit user feedback to identify and resolve barriers, ensuring that developers and administrators of all abilities can effectively utilize our resources.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference between desktop and mobile versions.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Cameyo is managed via a centralised, cloud-based Admin Console. This simple, intuitive dashboard allows IT administrators to deploy applications, manage user access, and configure policies without needing specialised certifications.; For end-users, the interface is seamless and invisible. Users access full Windows applications directly within their standard Chrome browser or via a Progressive Web App (PWA). There is no distinct ‘Cameyo interface’ to learn; users simply click a link or icon, and the application launches immediately in a browser tab, preserving the native look and feel of the software.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessibility features will be be based on the application which is virtualised, and the browser selected, not the Cameyo presentation of the application.
• Accessibility testing: Cameyo aligns with WCAG 2.1 Level AA standards to ensure digital inclusivity. By delivering applications via the standard Chrome browser, it supports screen readers (e.g. ChromeVox, JAWS) and keyboard navigation on any device. Users inherit native browser accessibility features, ensuring seamless access to Windows applications for everyone.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Cameyo requires accurate resource sizing to ensure all users have the correct level of performance for their applications.

Analytics

• Service usage metrics: Yes
• Metrics types: The Cameyo Admin Console provides real-time visibility and historical analytics to optimise performance and cost. Administrators can view a "Dashboard" summary of active sessions, CPU/RAM usage, and concurrent user counts.; The dedicated "Analytics" section offers granular data including:; Session Metrics: Total sessions, average duration, and aborted sessions.; Infrastructure Health: Server load, GPU usage, and connection latency.; Cost Optimisation: Actionable insights identifying over-provisioned servers to reduce spend.; User Activity: Detailed logs of user access, geographic location, and application usage trends for auditing.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is protected by default through non-persistent servers that wipe session data immediately upon logout. Where persistence is required, industry-standard AES-256 encryption (via Google Cloud) is applied. This ensures comprehensive protection and compliance with NCSC principles for data at rest and in transit.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Cameyo doesn't provide any data exporting, this would be created from the application that has been virtualised.
• Data export formats: Other
• Other data export formats: Cameyo doesn't support exporting of data from the virtualised application
• Data import formats: Other
• Other data import formats: Cameyo doesn't support upload of data to the virtualised application

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Cameyo utilises a Zero Trust architecture with robust encryption. Data in transit is secured via Secure Cloud Tunneling, eliminating VPN requirements. Data at rest is protected by default through non-persistent servers that wipe session data immediately upon logout. Where persistence is required, industry-standard AES-256 encryption (via Google Cloud) is applied. This ensures comprehensive protection and compliance with NCSC principles for data at rest and in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Cameyo utilises a Zero Trust architecture with robust encryption. Data in transit is secured via Secure Cloud Tunneling, eliminating VPN requirements. Data at rest is protected by default through non-persistent servers that wipe session data immediately upon logout. Where persistence is required, industry-standard AES-256 encryption (via Google Cloud) is applied. This ensures comprehensive protection and compliance with NCSC principles for data at rest and in transit.

Availability and resilience

• Guaranteed availability: The availability of the service is dependant on the platform it has been installed onto.
• Approach to resilience: Cameyo utilises a cloud-native, stateless architecture hosted on Google Cloud Platform (GCP) to ensure high resilience and service continuity.; Infrastructure Resilience: The service inherits GCP’s Tier-4 data centre capabilities, featuring redundant power, cooling, and networking across physically separated availability zones. This ensures that hardware failures in one zone do not impact overall service availability.; Service Design: Cameyo employs elastic, auto-scaling server clusters. If a server instance fails or becomes unresponsive, the platform’s load balancers automatically reroute traffic to healthy instances. Because Cameyo servers are non-persistent (stateless), a failed node can be instantly terminated and replaced without data loss.; Data Resilience: User data and profiles are decoupled from the compute layer (utilizing Session Sync or external cloud storage like Google Drive). This ensures that even in the event of a total server failure, user data remains safe and accessible upon the next login.
• Outage reporting: Cameyo provides transparent outage reporting through multiple channels:; Public Status Page: Real-time service availability is published on the official status dashboard (accessible via the Cameyo Help Center). This includes current operational status, scheduled maintenance notices, and incident history.; Admin Console Alerts: Administrators receive direct notifications within the Cameyo Admin Console regarding service disruptions or performance degradation.; Proactive Email Notifications: Customers can subscribe to receive email alerts for critical incidents and maintenance windows.; Support Tickets: Outages can be reported and tracked via the support portal (support.google.com/cameyo), where verified incidents are acknowledged and updated.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces (Admin Console): Access can be strictly controlled via Context-Aware Access policies, which can restrict administrator login based on IP address, geographic location. Additionally, Google enforces mandatory 2-Step Verification (MFA) and role-based privileges to ensure only authorised personnel can make changes. Support Channels: Direct access to Google support is restricted to designated "Support Administrators." Identity is verified via a dynamic Support PIN generated within the Admin Console, which expires every 60 minutes to prevent unauthorised use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Google services operate under a security-first model that goes beyond standard enterprise compliance to specifically safeguard users. 1. Compliance & Certifications Our platform is verified by independent third-party auditors against the most rigorous global standards, including: ISO/IEC 27001: Information Security Management. ISO/IEC 27017: Cloud Security Controls. ISO/IEC 27018: Protection of Personally Identifiable Information (PII) in public clouds—critical for student privacy. SOC 2 & SOC 3: Service Organisation Controls for security, availability, and confidentiality. GDPR: Fully compliant via our Data Processing Amendment and Model Contract Clauses. 2. Operational Security Encryption: All data is encrypted by default, both in transit (using TLS) and at rest on our servers. Threat Defense: As an Enterprise user, you benefit from the Security Center, which uses AI to block 99.9% of spam/malware and allows IT teams to instantly remediate threats (e.g., deleting phishing emails) across the domain.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Google services operates under a rigorous Secure Software Development Lifecycle (SDLC). Component Tracking: All service components are tracked from inception to deprecation. Code changes must pass Binary Authorisation—a cryptographic check ensuring only reviewed, tested, and authorised code can run in production. Security Assessment: Every change undergoes a mandatory Security Design Review and internal audit before launch. Customer Control: Administrators manage the local impact of these changes using Release Tracks (Rapid or Scheduled) and assess their specific domain security posture via the Security Center dashboard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google employs a rigorous, automated vulnerability management lifecycle to secure the their platforms. Threat Assessment: We utilise automated scanners (e.g., Security Health Analytics) alongside manual "Red Team" penetration testing to continuously identify risks across our infrastructure. Patch Deployment: As a cloud-native SaaS solution, security patches are deployed centrally and automatically without user intervention. Critical vulnerabilities are often remediated within hours of discovery, with routine updates released continuously. Threat Intelligence: Our intelligence is sourced from Google Project Zero (our elite zero-day research team), Mandiant frontline intelligence, and a global bug bounty program.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free version is fully featured 30day trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd
• ISO 9001 accreditation date: Friday 18 August 2023
• What the ISO 9001 doesn’t cover: Getech's ISO 9001 covers all aspects of our business.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securitymetrics
• PCI DSS accreditation date: Saturday 27 December 2025
• What the PCI DSS doesn’t cover: All elements of Getech's payment processing that involve cardholder data, i.e. credit, debit, or other, are covered by this certification. Standard invoice and payment (on account) process's not using cardholder data are not directly covered by process's under this certification, but are protected by Getech's other company wide security and audit process's.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 171d1c94-afa5-43a2-bab2-872b1a5939cf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 40b64042-5c06-4b30-93e5-f585fe810fd1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.