BRITISH TELECOMMUNICATIONS LIMITED

BT Managed Security DDOS

To protect BT provided circuits from DDoS attacks.

Features

• Monitoring
• Detection
• Mitigation

Benefits

• Monitoring - automated multi-layered monitoring based on Netfow
• Detection - looking for Volumetric, State Exhaustion, Application layer attacks
• Mitigation - determined triggers based on normal traffic & requirements

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

736089882166800

Contact

Frameworks Team
0800 328 8077
ccsframeworks@bt.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Network security

  • Trusted network access and protection
  • Active application security
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: We can only provide on a BTnet service and appropriate CPE router
• System requirements: Overlay to BTnet service

User support

• Email or online ticketing support: Yes
• Support response times: We offer email reach in response service Monday- Friday and response is best endeavours
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: The applicable support levels are detailed within the supporting service definition documentation
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have a data capture document, our trained engineers will take the customer through the capture process, and build a mitigation strategy.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Not applicable as we don’t hold data
• End-of-contract process: Customer must inform us to cancel service
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Portal access
• Accessibility standards: None or don’t know
• Description of accessibility: Our web interface is available to customers. Access is via HTTPS user ids and passwords are authenticated.
• Accessibility testing: None
• API: No
• Customisation available: No

Scaling

• Independence of resources: Not applicable

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: There is no data at rest
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Not applicable as we don’t hold data
• Data export formats: Other
• Other data export formats: Not applicable as we don’t hold data
• Data import formats: Other
• Other data import formats: Not applicable as we don’t hold data

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Data is not stored for the DDoS service
• Data protection within supplier network: Other
• Other protection within supplier network: Data is not stored for the DDoS service

Availability and resilience

• Guaranteed availability: BT guarantees a 99.95% availability for this service.
• Approach to resilience: BT have a number of scrubbing stations within the network
• Outage reporting: Monitored by a SOC 24/7 and reported internally

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username or password
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BT have our own full policy and process implementation along with regular reviews.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management are built into everything we do in BT. High and low level processes and procedures are produced, followed and audited.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management is built into everything we do in BT. High and low level processes and procedures are produced, followed and audited.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Monitored by a SOC 24/7 and reported internally.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management is built into everything we do in BT. High and low level processes and procedures are produced, followed and audited.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LQRA Limited
• ISO/IEC 27001 accreditation date: Friday 16 January 2026
• What the ISO/IEC 27001 doesn’t cover: This covers our published service offers
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Limited
• ISO 9001 accreditation date: Tuesday 19 August 2025
• What the ISO 9001 doesn’t cover: This covers our published service offers
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 30d49a42-7676-4f9e-ba34-05a211d0dd04
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 31cf450d-d8be-4c72-9251-45f5a9a4025a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.