IT Auxilium / GP IT Services / Health IT Services

Cloud Managed Data Backup Business Continuity and Disaster Recovery (BCDR)

GP IT Services provides Datto ALTO to deliver business continuity and disaster recovery for small environments. The service protects servers and data through automated backups, ransomware detection and rapid recovery, including local restores and cloud virtualisation to keep systems running during outages.

Features

• Image-based backups for physical and virtual servers
• Image-based backups for physical and virtual servers
• Local appliance restores for rapid recovery
• Cloud virtualisation enabling systems to run during outages
• Ransomware detection and alerting
• Encrypted local and cloud backup storage
• Flexible file, volume and full system restores
• Web-based management and monitoring console
• Secure offsite replication to Datto Cloud
• Designed for small single-site environments

Benefits

• Restores systems quickly using local or cloud virtualised recovery
• Maintains operations during outages without replacement hardware
• Reduces downtime through instant system availability
• Protects against ransomware and destructive attacks
• Confirms backup integrity with automated verification
• Avoids rebuilding servers after failures
• Simplifies disaster recovery for small organisations
• Enables business continuity during site-wide incidents
• Reduces data loss through frequent backups
• Provides predictable costs and simple management

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@healthitservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

737341441397514

Contact

Sales - Health IT Services
01223 827 410
sales@healthitservices.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
  • Storage Replication Software
  • Systems and Data Migration Software
  • Replication Management Software

  Archiving

  • File and Other Archiving Software

  Storage infrastructure and device management

  • Storage Device Management Software
  • Other Storage Management and Infrastructure Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service extends the Datto cloud continuity platform. It integrates with existing server operating systems and virtualisation platforms to add automated backup, ransomware detection and disaster recovery capabilities, complementing customers’ on-premises IT environments without replacing existing applications or infrastructure.
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: The service requires Datto ALTO hardware installed on site and is designed for small environments. Support is primarily remote, with on-site support available by agreement. Cloud virtualisation requires internet connectivity and appropriate licensing. Planned maintenance of the appliance or Datto Cloud may occur with minimal disruption.
• System requirements:
  • Datto ALTO appliance installed on site
  • Reliable mains power for appliance operation
  • Local network connectivity to protected servers
  • Internet connectivity for Datto Cloud replication
  • Supported physical or virtual server operating systems
  • Datto ALTO licence per protected system
  • Administrative credentials for agent installation
  • Sufficient bandwidth for backup and recovery operations

User support

• Email or online ticketing support: Yes
• Support response times: 08:00 to 18:00 Monday to Friday, excluding Bank and Public Holidays. 24x7 cover if the client has OOH support add-on.; ; 30 min to 4 hour response dependent on priority call:; P1 - 30 mins,; P2 - 2 hours,; P3 - 4 hours; P4 - 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available once logged into our Support Portal. Users can ask questions and the bot will either signpost to the necessary support article or suggestion a resolution based on it's learning from tickets logged/resolution notes/ongoing learning the bot undertakes. The bot will not provide data or information from other customers, but may use learning from others to help support an answer.
• Web chat accessibility testing: Users can use speech to text in order to detail their issues and respond.
• Onsite support: Yes, at extra cost
• Support levels: We provide three support levels to meet different operational needs. Standard Support is included as part of the service and offers business-hours access to the service desk, incident logging, diagnostic assistance and help with backup or restore activities. Buyers also receive access to online documentation at no extra cost. Enhanced Support is available for buyers who require extended assistance. It provides longer support hours, priority incident handling, proactive monitoring of backup activity and optional service reviews. This level is charged as a fixed monthly fee per tenant, with pricing dependent on the size and complexity of the environment. Premium Support is designed for organisations with higher resilience requirements. It offers extended-hours or full 24/7 incident response, priority restoration for critical issues, regular performance reporting and fast escalation to senior engineers. Pricing is bespoke and agreed based on user numbers and required response targets. A dedicated Technical Account Manager or Cloud Support Engineer can be provided on request. This optional service includes ongoing configuration guidance, scheduled reviews and support with complex restorations. It is charged either as a monthly retainer or on a day-rate basis depending on the level of engagement required.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: GP IT Services supports users in adopting the Datto ALTO service through a structured onboarding process designed to minimise disruption. We supply and install the Datto ALTO appliance on site, configure backup schedules, retention policies and cloud replication, and verify that backups are completing successfully. Initial recovery testing is carried out to confirm data integrity and restore readiness.; ; Users are provided with clear online documentation and guidance covering monitoring, alerting and recovery processes. Remote training sessions can be delivered for administrators to explain day-to-day management and recovery options. On-site training is available by prior agreement where required. Ongoing support is provided by GP IT Services, with escalation to Datto where appropriate, ensuring users can operate the service confidently and respond effectively to incidents.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At contract end, users extract data by restoring files, volumes or full system images back to their own infrastructure or virtual platforms. Systems running via Datto Cloud virtualisation must be failed back before termination. Remaining backups are securely deleted in line with Datto retention policies.
• End-of-contract process: At the end of the contract, access to the Datto ALTO service is withdrawn and scheduled backups and cloud replication cease. Customers are expected to complete any required restores of files, volumes or full system images back to their own infrastructure before termination. ; ; Following contract end, remaining backup data held on the appliance or within the Datto Cloud is securely deleted in line with Datto data retention and security policies.; ; The contract price includes the Datto ALTO appliance, backup and recovery software, encrypted local and cloud backups, access to the web-based management console, backup verification, ransomware detection and standard remote support provided by GP IT Services.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is delivered through a secure, browser-based knowledge portal accessible on any modern device. Content is structured with clear headings, readable layouts and screen-reader compatibility. Users can navigate using keyboard controls and adjust display settings for visibility needs. Documents are available in standard web formats to support assistive technologies, and key guides can be downloaded for offline use. This ensures administrators with a range of accessibility requirements can follow setup and offboarding steps without barriers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is a secure, web-based management console provided by Datto and managed by GP IT Services. It provides visibility of backup status, verification results, alerts and recovery options. Administrators can initiate file, system or cloud recoveries, review logs and manage protected systems through a clear, role-based interface without accessing underlying infrastructure.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed through a secure, web-based management console designed in line with recognised web accessibility standards. The interface supports keyboard navigation, screen readers and scalable text, enabling use by administrators who rely on assistive technologies. Access is provided via standard web browsers without specialist software. While users can manage backups and restores based on assigned permissions, they cannot modify underlying platform components.
• Accessibility testing: The service interface has been tested to ensure compatibility with common assistive technologies. Testing included screen-reader navigation, keyboard-only operation and high-contrast display checks to confirm that key functions such as browsing backups, initiating restores and accessing reports remain usable without a mouse. User feedback confirmed that headings, labels and navigation elements are structured in a way that supports predictable movement through the portal. Compatibility was assessed using widely adopted assistive tools including screen readers available on Windows and macOS. No issues were identified that prevented authorised users from completing core administrative tasks.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise the service through the secure web-based Datto management console provided by Datto and administered by GP IT Services. Administrators can customise backup schedules, retention periods, alert thresholds, protected systems and recovery options. Customisation is completed directly within the console using predefined settings. Only authorised administrators, typically GP IT Services technical staff or nominated customer IT staff, can change configuration settings. End users cannot modify backup or recovery policies.

Scaling

• Independence of resources: Each Datto ALTO appliance operates independently on-site, ensuring local performance isolation. Cloud virtualisation and replication run in Datto’s segregated cloud infrastructure with scalable capacity, preventing other customers’ activity from affecting availability or recovery performance.

Analytics

• Service usage metrics: Yes
• Metrics types: GP IT Services provides service metrics through the Datto management console for the ALTO service. Metrics include backup success and failure status, last successful backup time, backup frequency, cloud virtualisation events, protected system counts, local and cloud storage utilisation and verification results confirming recoverability. Additional metrics include alert history, ransomware detection events, restore activity and recovery testing outcomes. These metrics support operational monitoring, reporting and compliance assurance.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Datto/Kaseya

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export their data by restoring files, folders or full system images from the Datto ALTO appliance or Datto Cloud back to their own infrastructure using the web-based management console provided by Datto. Data is returned in native, usable formats.
• Data export formats: Other
• Other data export formats:
  • VMDK
  • VHD
  • VHDx
  • RAW
• Data import formats: Other
• Other data import formats: Users don't upload data; original file formats are automatically captured.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Datto does not provide a cloud uptime SLA.
• Approach to resilience: This is available on request (subject to an NDA)
• Outage reporting: Datto Infrastructure status may be monitored at https://status.datto.com/.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using layered security controls operated by Datto and GP IT Services. The management console enforces role-based access control, ensuring users can only view or perform actions appropriate to their role. Strong authentication is required, including multi-factor authentication where enabled. All administrative actions are logged for audit purposes. Support access is limited to authorised contacts verified against customer accounts. Privileged access is granted on a least-privilege basis and reviewed regularly to maintain security and compliance.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: ITAuxilium is Cyber Essentials accredited. We also follow the UK GDPR and the Data Protection Act 2018, NCSC Cloud Security Principles and follow the service management practices of ITIL.
• Information security policies and processes: ITAuxilium is Cyber Essentials accredited. We also follow the UK GDPR and the Data Protection Act 2018, NCSC Cloud Security Principles and follow the service management practices of ITIL.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a structured configuration and change management process that tracks all service components through their full lifecycle using controlled configuration records and documented versioning. Proposed changes are logged, reviewed and risk assessed before approval. Each change undergoes a security impact assessment to evaluate effects on data protection, access controls and service stability. Approved changes follow a scheduled deployment process with testing, rollback planning and post-implementation review. This ensures components remain current, secure and fully traceable while minimising disruption to users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a continuous vulnerability management process that monitors, assesses and mitigates threats to the service. Potential vulnerabilities are evaluated using recognised risk frameworks, considering severity, exploitability and potential impact on confidentiality, integrity and availability. Security patches and updates are prioritised based on criticality, with high-risk vulnerabilities addressed as quickly as possible, typically within vendor-recommended timeframes. Threat intelligence is sourced from trusted industry feeds, vendor advisories, NCSC alerts and recognised security communities. Regular scanning and ongoing monitoring ensure new risks are identified promptly, and remediation actions are tracked through to completion.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous protective monitoring to detect unusual activity or indicators of compromise across the service. Automated alerts highlight anomalies such as failed backups, unexpected access attempts or abnormal system behaviour. When a potential compromise is identified, it is immediately escalated to the security team for investigation, containment and verification. Confirmed incidents follow a defined response process that includes isolation, remediation and communication with affected users. Response to high-severity incidents begins immediately, with lower-level events handled within standard operational timeframes. This approach ensures timely detection, rapid assessment and effective mitigation of security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a structured incident management process with predefined procedures for common events such as failed backups, access issues and suspected security incidents. Users can report incidents through the service desk by email or via the support portal, where tickets are logged and prioritised. Each incident is handled using a standard workflow covering triage, investigation, resolution and communication. For higher-severity events, we provide formal incident reports that outline the cause, actions taken and any recommended improvements. Reports are shared with authorised administrators once the incident is closed, ensuring transparency and clear auditability.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: GP IT Services can provide a time-limited Datto ALTO demonstration. This includes access to the management console, reporting and recovery workflows using demonstration data. It excludes physical appliance installation, live backups, cloud virtualisation, SLAs and production use.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: De0ed732-62b1-4b95-bbe5-a7039e7eb424
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@healthitservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.