ITHINK 365 LIMITED

Microsoft 365 Power Automate Development Solutions

iThink 365 provides access to hosted Microsoft Power Automate solutions within the customer’s Microsoft 365 environment. The service enables secure, scalable automation with configurable workflows, connectors, and pre-built templates. Organisations can streamline processes, integrate multiple services, and improve operational efficiency using repeatable, cloud-based automation tools.

Features

• Low-code automation platform with AI-driven capabilities
• Builds workflows quickly using thousands of prebuilt templates
• Automates processes across Microsoft and third-party apps and services
• End-to-end data integration across on-premise and SaaS systems
• Native integration with Azure, Microsoft 365, and Dynamics 365
• Infuse AI into workflows for intelligent decision-making
• Robotic Process Automation (RPA) for legacy systems and screen scraping
• Secure, scalable automation for modern business environments
• Enterprise-grade governance with customisable data loss prevention policies
• Copilot support for creating workflows using natural language

Benefits

• Enables rapid deployment without bespoke development
• Easy to use low-code tools with templates and connectors
• Secure integration across Microsoft and third-party apps
• Reduces errors through automated approvals and task routing
• Adapts workflows quickly without bespoke software development
• Accelerated productivity and more time for strategic work
• Improved efficiency with AI-powered workflows
• Scales processes easily as organisations grow or changes
• Built-in data loss prevention and governance controls
• Enhances visibility and control over automated processes

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ithink365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

738638709231617

Contact

Simon Doy
+447766542957
sales@ithink365.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No known constraints
• System requirements:
  • Microsoft 365 subscription
  • Active user accounts with appropriate permissions in Microsoft 365
  • Web-enabled device with modern internet browsers
  • Power Automate Desktop requires Windows 10 or later.

User support

• Email or online ticketing support: Yes
• Support response times: Response times:; ; Business hours (Monday–Friday, 09:00–17:00): between 4 and 8 hours depending on support plan purchased.; ; Out-of-hours, weekends and public holidays: initial response within 24 hours.; ; Critical issues are prioritised and escalated immediately where necessary.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: IThink 365 offers three Microsoft 365 support packages — Gold, Silver and Bronze — each designed to suit different business needs.; Gold Support: 4‑hour response time, 16 hours of support per month, and four quarterly review and recommendation sessions. Ideal for organisations needing rapid, proactive support and regular strategic guidance.; Silver Support: 8‑hour response time, 10 hours of support per month, and two half‑yearly review sessions. A balanced option combining responsive support with periodic expert reviews.; Bronze Support: 8‑hour response time, 6 hours of support per month, and one annual review session. A cost‑effective choice for businesses seeking essential support and yearly strategic input.; All packages include access to Microsoft 365 specialists, flexible monthly or annual payment options, and a three‑month rolling contract. Review sessions provide tailored insights, the latest Microsoft 365 updates, and practical recommendations to help organisations stay competitive and get the most from their Microsoft 365 investment.; Prices are available on request and depend on organisation size.; All support is delivered by trained staff experienced in Microsoft 365.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We support users in getting started through a combination of documentation, online training, and guided onboarding. Comprehensive user guides and step-by-step tutorials are provided, covering workflow creation, approvals, notifications, and reporting. These resources include screenshots, examples, and troubleshooting tips to enable users to self-learn efficiently.; ; Online training sessions are offered, including recorded modules, demonstrating how to configure workflows, integrate with Microsoft 365 apps, and manage approvals. Authorised users can view these to build confidence in using the platform and applying customisation features.; ; For larger deployments or specific organisational needs, we can provide guided onboarding sessions, either virtually or on-site, to help teams set up workflows, configure roles, and establish automation rules. These sessions include practical exercises to ensure users understand the system and can start automating processes quickly.; ; Ongoing support is available through email and ticketing for any questions during the initial adoption period. This combination of self-service documentation, online training, and optional guided onboarding ensures users can rapidly adopt the service and maximise the benefits of workflow automation.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word Guides
  • Video Guides
• End-of-contract data extraction: At the end of the contract, users can either securely extract all their data in standard, machine-readable formats (CSV, Excel, or JSON) or they can continue using the automation unsupported by the supplier. This includes workflow configurations, task histories, approvals, notifications, and reporting data.; ; Data extraction is managed via the web interface, with guidance provided in user documentation. For larger datasets or complex workflows, the supplier can assist with secure export or migration. Extracted data can be imported into other systems or retained for record-keeping and compliance purposes.; ; All user data is removed from the platform after extraction, in line with GDPR and contractual obligations. This ensures organisations maintain control over their information and can transition smoothly to alternative solutions without data loss.
• End-of-contract process: At the end of the contract, we work with the buyer to ensure an orderly transition to another supplier, in house or support is provided to extract all organisational data, including workflow configurations, task histories, approvals, notifications, and reporting data, in standard, machine-readable formats (CSV, Excel, JSON).; ; Once data extraction is complete, all user and organisational data is securely deleted from the platform, in accordance with GDPR and contractual obligations. Access to the service is disabled, and any temporary accounts or third-party access are revoked to maintain security and confidentiality.; ; The supplier provides guidance and documentation to assist with migration to alternative systems or archiving of data. Any outstanding support requests are resolved or handed over to the buyer prior to contract expiry.; ; Optional offboarding assistance, including remote or on-site support, can be arranged for organisations with complex workflows or larger deployments.; ; This structured end-of-contract process ensures data integrity, compliance, and security, allowing organisations to transition smoothly, retain full control over their information, and minimise operational disruption when the contract concludes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is fully functional on both desktop and mobile browsers. Mobile access supports workflow creation, approvals, notifications, and task management, optimised for smaller screens. Some advanced configuration and reporting features are easier to use on desktop, but all core workflow and automation functionality is available on mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The service provides Power Automate APIs through the Microsoft Power Platform, including the Flow Management API, Admin API, and Dataverse Web API. Authorised users can register applications in Entra ID, assign least‑privilege permissions, and authenticate using OAuth. Through the API, users can create and manage flows, update environment settings, move solutions between Dev/Test/Prod, configure connections, rotate credentials, query flow runs, retrieve logs, and monitor performance. They can also automate solution deployments using CI/CD pipelines.; Limitations apply. Users cannot directly edit a flow’s visual designer through the API—changes must be deployed via updated solution packages. Trigger definitions, premium connectors, and RPA (desktop flows) require appropriate licensing and Windows-based agents. Quotas, throttling, DLP policies, and role-based access controls apply and cannot be bypassed. Direct access to platform internals is not available; only published APIs may be used. iThink 365 provides guidance to ensure automation remains secure and aligned with governance standards.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service through its low-code workflow interface. Buyers can configure workflows, approvals, task routing, notifications, and automated reminders to reflect organisational processes. Forms, fields, and data capture steps can be adapted according to business needs.; Customisation is managed by authorised users with appropriate permissions, such as workflow administrators or team leads. These users make changes via the browser-based interface, selecting triggers, actions, conditions, and notification rules. The service supports role-based access controls, ensuring only designated personnel can create or modify workflows, preventing accidental changes by standard users.; Integration points with apps, including Teams, SharePoint, and Outlook, can also be customised to suit organisational structures and processes. Branding elements, such as logos, colour schemes, and notification templates, can be updated by authorised users to maintain organisational identity.; This approach allows organisations to adapt the service to evolving needs without requiring code development, ensuring workflows remain efficient, compliant, and aligned with internal processes.

Scaling

• Independence of resources: Cloud Infrastructure: Built on Microsoft Azure, Power Automate scales seamlessly as demand grows, allocating resources dynamically.; ; Elasticity: Automatically adjusts capacity to handle peak workloads, scaling out for high demand and back down during quieter periods.; ; Performance Assurance: Continuous monitoring ensures optimal performance without one user impacting another.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides metrics to monitor flow performance, reliability, and usage. Key metrics include flow run counts, run duration, success and failure rates, trigger performance, connector reliability, API call volumes, and environment health indicators. Administrators can also track solution import/export status, premium connector usage, quota consumption, and audit logs for administrative actions. Metrics are accessible through the Power Platform admin centre, analytics dashboards, and API endpoints, supporting operational monitoring, optimisation, compliance, and governance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is protected using Microsoft 365’s built-in encryption (AES-256) across all storage media. Tenant data is logically segregated, with strict access controls, secure key management, and redundancy across data centres. Physical access is restricted and monitored by Microsoft, ensuring resilience and compliance with public sector security standards.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data using standard Microsoft tools and APIs. Flows, connection references, custom connectors, and environment variables can be exported as solution packages (.zip) through the Power Platform admin centre. Run histories, logs, and execution metadata can be retrieved via the Power Automate Management and Admin APIs for audit, reporting, or migration needs. Where flows interact with Dataverse, tables and records can be exported directly to Excel or CSV or extracted programmatically via the Dataverse Web API.; The export process ensures workflow components and related data remain portable and accessible for compliance, archiving, or migration to alternative systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Data within the service network is protected using Microsoft 365’s built-in security controls, including encryption at rest (AES 256), tenant isolation, access controls, and secure authentication. Workflows, tasks, and stored data are segregated per organisation, ensuring confidentiality, integrity, and protection against unauthorised access.

Availability and resilience

• Guaranteed availability: The service is delivered as a cloud-hosted SaaS solution with guaranteed availability of 99.9% for the calendar month. Availability is measured across all core workflow automation functions, including flow execution, trigger processing, notifications, and approvals. We monitor service performance continuously and apply proactive maintenance, redundancy, and failover procedures to minimise downtime. Planned maintenance is scheduled outside business hours where possible, with advance notification to users. While we do not offer a formal SLA under the Ad Hoc Support model, we commit to promptly resolving any service interruptions. In the unlikely event that availability falls below the guaranteed level, affected organisations can request remediation, which may include service credits or support assistance to restore functionality. This approach ensures that automated workflows and approvals remain operational and reliable, supporting uninterrupted business processes for public sector organisations.
• Approach to resilience: The service is designed for high resilience, leveraging Microsoft 365’s multi‑region, redundant data centre infrastructure. Flow definitions, run history, and organisational data are stored across multiple locations, ensuring continuity in the event of hardware failure or unplanned outages. Data is replicated in near real‑time to minimise risk of loss and maintain operational availability. Automatic failover mechanisms ensure that if one data centre experiences disruption, service operations continue seamlessly from alternate locations. Backup and recovery procedures are in place to restore data rapidly, with regular testing to confirm effectiveness. Planned maintenance is scheduled outside core business hours where possible, minimising user impact. The service also incorporates application-level resilience, including error handling, transaction logging, and retry mechanisms within workflows. Combined with Microsoft 365’s physical security, environmental controls, and monitoring, this ensures both data integrity and availability for all organisations. Details of the full resilience architecture, including specific datacentre configurations, are available on request to maintain security while demonstrating compliance with public sector standards.
• Outage reporting: The service reports outages through multiple channels to ensure users are informed promptly.; ; Public dashboard: Displays current service status, including any outages or planned maintenance, accessible via the web.; ; Email alerts: Registered users receive notifications for service disruptions, maintenance windows, and incident resolutions.; ; API: Available for integration with organisational monitoring tools, providing real-time status updates programmatically.; ; Incident reports include start and end times, affected components, and any mitigation steps taken. Users can monitor service health proactively and plan work around any disruptions. Post-incident summaries are provided to support review and compliance requirements.; ; This multi-channel approach ensures transparency, timely communication, and minimises operational impact for public sector organisations.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using role-based access controls and multi-factor authentication. Only authorised personnel, such as administrators or support staff, can access workflow configuration, system settings, or customer data.; ; Support channel access (email or ticketing) is restricted to verified users, and all requests are logged for auditing. Sensitive actions, such as configuration changes or data extraction, require elevated permissions. Periodic reviews ensure access remains appropriate, with immediate revocation for departing staff or changes in role.; ; This approach ensures that both operational and support activities are secure, auditable, and limited to authorised personnel only.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: The service follows Microsoft 365’s comprehensive information security policies and processes, aligned with ISO 27001 and public sector security standards. These cover access control, data protection, incident management, change management, and monitoring.; ; Reporting structure: Security responsibilities are defined across organisational and technical teams. A designated Security Officer oversees compliance, reporting directly to senior management. All incidents are logged, escalated, and reviewed according to severity, with documented mitigation steps.; ; Policy enforcement: Access is controlled using role-based permissions and multi-factor authentication. Users are required to follow security best practices, while administrative and operational activity is monitored through audit logs. Regular training ensures staff understand and adhere to policies. Security reviews, internal audits, and automated monitoring help maintain compliance.; ; Incident response: Any suspected breaches trigger immediate investigation and reporting, following a formal escalation process. Lessons learned are applied to update policies, configurations, and controls.; ; This structured approach ensures that the service maintains data confidentiality, integrity, and availability, while providing public sector organisations with clear visibility of security governance and adherence to recognised standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The service follows formal configuration and change management processes aligned with recognised standards (CSA CCM v4.0, SSAE-18/ISAE 3402). All components, including workflows, APIs, integrations, and infrastructure, are tracked through their lifecycle with version control and documented histories. Proposed changes are assessed for security and operational impact, tested in a controlled environment, and approved by authorised personnel. Audit logs and monitoring tools track all changes, ensuring compliance and transparency. This approach maintains service stability, security, and reliability, allowing updates, enhancements, and patches to be deployed safely while providing public sector organisations with a fully auditable and controlled change process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The service follows a structured vulnerability management process aligned with recognised standards (CSA CCM v4.0, SSAE-18/ISAE 3402). Potential threats are assessed through automated scans, internal security reviews, and threat intelligence from Microsoft Security, CERT-UK, and other recognised sources. Risks are prioritised by severity and impact on workflows, data, and integrations. Security patches are tested in a controlled environment and deployed promptly, with critical vulnerabilities addressed as quickly as possible. Continuous monitoring and audit logs ensure emerging threats are identified and remediated, maintaining service security, operational continuity, and compliance for public sector organisations.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Identifying compromises: Continuous monitoring of workflows, APIs, system logs, and network activity detects anomalies, suspicious behaviour, or potential security breaches. Automated alerts and threat intelligence feeds from Microsoft Security and CERT-UK support rapid identification of risks.; ; Responding to incidents: Once a potential compromise is detected, incidents are escalated according to severity. Investigation and containment measures are initiated immediately, including isolating affected components and applying mitigation steps.; ; Response time: Critical incidents are addressed as quickly as possible, with formal incident reporting and post-incident review. Lessons learned inform updates to security controls and procedures.
• Incident management type: Supplier-defined controls
• Incident management approach: The service has defined incident management processes aligned with recognised standards. Pre-defined procedures cover common events, including service outages, security breaches, and workflow failures. Users report incidents via email or the online ticketing portal, with prioritisation based on severity. Incidents are logged, investigated, and escalated as needed, with containment and mitigation measures applied promptly. Users receive updates throughout the resolution process, including incident summaries and post-incident reports detailing causes, actions taken, and lessons learned. Continuous review ensures procedures are improved over time, maintaining operational continuity, transparency, and compliance while protecting public sector data and service reliability.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7fef7a63-50ed-4e98-977d-05b042f40efb
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ithink365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.