WHATFIX LIMITED

Digital Adoption Platform

Whatfix is an AI-powered digital adoption platform that eliminates digital bottlenecks by empowering users with contextual guidance. With Whatfix Mirror for risk-free simulated training and Roleplay for AI-driven conversational practice, it enhances application mastery. Integrated Product Analytics identify friction points, guiding targeted actions to accelerate adoption and achieve organizational goals.

Features

• Interactive guides and walkthroughs for real-time complex task completion.
• Pop-ups and Beacons provide contextual, real-time guidance and announcements.
• Self-help and QuickRead provide instant, on-demand support and bite-sized learning
• Role-based Task Lists guide onboarding and track user proficiency.
• Multi-Format Output converts guides into videos, PDFs, and slides automatically.
• Business users create and edit guidance without coding
• Guidance Analytics measure content effectiveness to continuously optimize training.
• Product Analytics track user behavior to uncover actionable insights.
• Whatfix Mirror creates interactive, risk-free application simulations for immersive training
• Whatfix Mirror with AI roleplay provides realistic, conversational practice environments

Benefits

• Quickly boost user skills and software investment returns.
• Increase output; reduce time by clarifying tasks.
• Drive rapid feature adoption and manage changes smoothly.
• Rapidly publish guidance without needing IT resources.
• Lower costs; free up support for complex issues.
• Identify workflow friction and continuously optimize usability.
• Users find answers and resolve issues instantly in-app.
• Generate realistic, simulated application environments to practice workflows safely online
• Deliver interactive conversational training to master complex customer engagement scenarios.
• Provide instant performance feedback to accelerate employee proficiency and productivity.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at arijeet.diengdoh@whatfix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

739802410006027

Contact

Arijeet Diengdoh
07883700548
arijeet.diengdoh@whatfix.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Persuasive content management

  • Digital Adoption Platform
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Whatfix is an overlay technology and Digital Adoption Platform, not a traditional extension. It layers atop web, desktop, and mobile applications to provide in-app guidance, analytics, and simulations. ; ; Mirror+AI Roleplay can operate independently, requiring no underlying software to deliver immersive, risk-free training environments for improving complex working processes and conversations.
• Cloud deployment model: Public cloud
• Service constraints: We provide enterprise-grade stability, committing to 99.9% monthly uptime with minimal limitations.; ; Maintenance is conducted transparently, with scheduled activities detailed on our Status Page. For the most common updates (bug fixes/minor enhancements), releases are daily (Mon-Fri) but you control the 'Push to Production' for end-user widgets, preventing unexpected interruptions.; ; There are minor Flow limitations (e.g., a maximum of 50 steps per Flow, which is mitigated via branching) and required system specifications for the Whatfix Desktop Editor. Our support is available via email, phone*, and ticketing. ; ; Browser Compatibility: https://support.whatfix.com/docs/browser-compatibility
• System requirements:
  • Application Agnostic
  • Browser Compatibility: https://support.whatfix.com/docs/browser-compatibility
  • Whatfix Desktop: Windows 10, 11, including VM/VPN, and Citrix.
  • Whatfix Mobile: Android, iOS, React Native, Xamarin, Cordova, Ionic, Flutter
  • Network Access: Requires access to Whatfix CDN and Cloudflare domains.

User support

• Email or online ticketing support: Yes
• Support response times: Whatfix Support Team shall provide support, as per support package opted for, on all business days, except for these Support Holidays.; ; Any Support queries received on Support Holidays, Saturdays, and Sundays will be collected; however, due action shall be taken only on the next business day.; Standard Response time: For P1: 2 Hours, P2: 6 Hours, P3 & P4: 12 Hours.; ; For more details and other enhanced options, refer to Whatfix SLAs: https://support.whatfix.com/docs/whatfix-service-level-agreement-sla
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Yes, Zendesk chat and email comply with WCAG 2.1 guidelines.; ; The content you create in Whatfix is designed to be inclusive and fully accessible for all users, including those with disabilities. At Whatfix, ensuring an accessible design results in a positive user experience for all our audiences.; ; Whatfix supports the AA standard of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1) as of 2023. The AA standard is one of the leading specifications defining standards of Accessibility for the web.; ; More on Accessibility: https://support.whatfix.com/docs/accessibility-of-whatfix-products-1
• Web chat accessibility testing: Whatfix has testing on its products for accessibility. The evaluation methods used for the accessibility assessment are a combination of automated and manual testing techniques.; ; The following operating systems, browsers, and screen readers were used for evaluation:; ; Windows 10/JAWS/Chrome; Windows 10/NVDA/Chrome; macOS/VoiceOver/Safari; Automated tools included: Axe Pro; ; For Web chat, Zendesh, our chat partner, does the accessibility testing independently.
• Onsite support: No
• Support levels: Whatfix offers three tiers of support services:; ; - Whatfix Standard Support: This tier provides 24/5 support at no additional cost to all customers.; - Whatfix Gold Support: This tier offers 24/7 support at a cost of 15% of the Whatfix platform fee.; - Whatfix Platinum Support: This tier also provides 24/7 support, but at a cost of 25% of the Whatfix platform fee.; ; For detailed information on the deliverables and Service Level Agreement (SLA) associated with each support tier, please refer to our support page: (https://support.whatfix.com/docs/whatfix-service-level-agreement-sla)
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: A Named Customer Success Manager will be assigned. He/she will be your main point of contact throughout the lifecycle of your usage of Whatfix. Support is provided through chat, email, online meetings, and phone calls during the customer's business hours.; ; The On onboarding process of Whatfix involves:; - Project kick-off to align on the business objectives with the project stakeholders.; - Training (onsite, if needed) of the Whatfix platform along with authoring content and project rollout with content creators and IT team from the customer's end.; - Joint co-creation of walkthroughs along with configuration of the Whatfix Dashboard with content creators.; - Testing and deployment, and reviewing the rollout process.; ; Typically, the onboarding Process is designed in short sprints of 2 weeks each, with iterative rollout in phases.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: As the contract ends, users can extract their data by downloading Whatfix content, including flows, in PDF or other formats. This process should be completed at least one day before the actual contract end date, and there is no additional charge for this service.
• End-of-contract process: At the end of the contract with Whatfix, access to the Whatfix dashboard and studio is discontinued. Content within the dashboard remains available for up to one year after the subscription ends. If you decide to renew your subscription within this period, you can resume access and content creation. However, end-users will lose access to Whatfix content on the application once access is revoked.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Based on the agreement, the documentation specific to the client can be managed based on their needs, and the standard material will be on our end

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For Desktop Applications, compatibility is ensured on all Windows 10 and newer machines utilizing the .NET framework 4.3.; ; For Mobile Applications, we use a Wrapper approach for third-party web apps, loading the web application within a native mobile browser provided by Whatfix. This packages the application and Whatfix together without altering the original app. For fully native mobile applications, we support a variety of frameworks including Android Native, iOS Native, Active Native, and Xamarin. This ensures optimal integration across diverse environments.; ; Both offer consistent in-app guidance and analytics, but Mobile specifically features mobile-first patterns.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Whatfix provides a service interface that is resilient across data center and local infrastructure failures. Our platform is designed with high availability in mind, utilizing a load-balanced cluster to ensure continuous operation even if a node fails. We guarantee a 99.9% uptime, supported by redundancy through multiple ISPs. Additionally, all data transmissions are secured using HTTPS and TLS 1.2+ protocols, with AES 256 encryption applied to data at rest.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: End users will be have to option to avail guidences of two key types which are proactive and reactive by nature and these will be in the form of in application segments ; ; Whatfix's Interface Testing with Assistive Technology Users; ; Whatfix has conducted comprehensive interface testing with users of assistive technology as part of its commitment to accessibility compliance. Here's an overview of testing approach and methodologies:; ; We engaged Deque, a recognized accessibility expert, to conduct a comprehensive audit of our platform. The audit was completed in January 2024 and focused on WCAG 2.1 AA compliance, resulting in a VPAT (Voluntary Product Accessibility Template) certification.; ; Our accessibility assessment combines automated and manual testing techniques using real assistive technology users. The testing was conducted across multiple platforms: Accessibility in Whatfix; ; Windows 10 with JAWS and NVDA screen readers on Chrome; macOS with VoiceOver on Safari and Chrome browsers; Automated testing using Axe Pro; Screen Reader Compatibility Testing; We specifically tested compatibility with industry-leading screen reader tools including:; ; JAWS (Job Access With Speech); NVDA (NonVisual Desktop Access); Apple VoiceOver; ; Our testing confirmed that Whatfix content (Flows, Smart Tips, Beacons, Self Help, Task List, Pop-ups, and Surveys) is fully screen reader accessible
• API: Yes
• What users can and can't do using the API: Our API allows users to update end-user attributes through server-side calls from any SaaS service capable of sending callbacks to an endpoint. This functionality is part of Whatfix's Open Ecosystem Platform, which facilitates the exchange of data and attribute streams across various products. Users can perform operations such as updates and inserts by integrating APIs through our Integration Hub, enabling enterprises to unify and leverage insights across different products.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Whatfix offers extensive capabilities to customize the entire look and feel of your walkthroughs and widgets, including full control over color, font, and branding elements. Users can utilize a Rich Text Editor to incorporate digital media and tailor the "intro text" for their content.; ; We provide various themes predefined combinations of colors, fonts, and sizes that define the overall aesthetic. Account Managers and Content Managers can easily customize these elements. The Font Customization feature allows you to select a preferred font from a list, applying the chosen style globally across all end-user-facing content and widgets to ensure consistency with the host application.; ; The Icon Library allows for uploading and managing custom icons for widgets like Smart Tips, Beacons, and Launchers integrating Whatfix content into your application's design. Advanced users can also apply HTML/CSS styling for granular customization.

Scaling

• Independence of resources: Whatfix integrates with the front end of the application, thus performance is not impacted as the application scales. The JS is asynchronous and therefore loads only after the entire application has loaded, and it doesn't impact performance in any way.; The application is load-balanced over multiple physical servers, and the Whatfix application runs on a load-balanced cluster. This enables Whatfix to scale seamlessly upward to handle increased volume without impacting performance. The Whatfix JavaScript execution during page load takes approximately 25 milliseconds. ; Our CDN servers are capable of serving 100,000 concurrent requests per second.

Analytics

• Service usage metrics: Yes
• Metrics types: Product Analytics Metrics:; Whatfix's Product Analytics offers a suite of metrics to help businesses understand user behavior and enhance product experience.; ; Key metrics track User Engagement Rate and Unique User Behavior. We also measure content effectiveness via Content Completion Rate, monitoring how users interact with content and walkthroughs (Walkthrough Usage).; ; The analytics identify areas needing improvement by tracking Content Weak Points, Abandonment Rates, Exit Points, and Failed Walkthroughs. Finally, businesses can see the Most Popular Queries and analyze Task Completion to pinpoint the application's Weakest Sections.; ; Whatfix Enterprise Insights provides portfolio-level visibility to optimize application adoption and software license costs.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data is encrypted using AES 256 at rest. Whatfix maintains the keys for encryption and decryption.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export their data from Whatfix at any time of the year. The data extraction process allows for both bulk and selective data retrieval from Analytics. Additionally, Whatfix can integrate with third-party Business Intelligence (BI) tools, enabling users to extract relevant metrics and analyze them within their own BI systems. This process can be scheduled according to user needs.; ; Whatfix provides APIs that facilitate these tasks, ensuring a seamless data export experience. Furthermore, content created within Whatfix can be exported in various formats, including Slideshows, Articles, Videos, and PDFs.
• Data export formats: Other
• Other data export formats:
  • Videos
  • Slides
  • Articles
  • PDF
  • ODT files
• Data import formats: Other
• Other data import formats:
  • Videos
  • Texts
  • URLs
  • PDFs,

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Whatfix employs advanced security measures to ensure robust intrusion prevention and detection capabilities. We utilize Azure premium firewall, which is equipped with Intrusion Detection and Prevention Systems (IDPS) and threat intelligence features. Our Security Operations Center (SOC) team actively monitors and notifies us of any potential threats.; ; Whatfix has installed Crowdstrike on it endpoints and servers. To further enhance our security posture, we use Cloudflare Web Application Firewall (WAF) to detect and mitigate threats originating from various cloud environments or end-user-generated traffic. These technologies collectively help us manage and reduce risks associated with network vulnerabilities.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee a high level of availability with a 99.9% uptime for our software. This ensures that our platform is fully functional and accessible 24x7x365, excluding scheduled downtime. For real-time updates and monitoring of system status, you can visit our status page: (https://status.whatfix.com/)
• Approach to resilience: At Whatfix, our platform is designed to ensure high resilience and availability through the following measures:; ; - Clustered Mode Architecture: Our key components are configured in a clustered mode, which ensures that the platform remains available even if a node fails. This setup provides uninterrupted access for our users.; - Uptime Guarantee: We offer a 99.9% uptime guarantee, which can be monitored on status.whatfix.com.; - Business Continuity and Disaster Recovery Plan: We have a documented Business Continuity Plan (BCP) and Disaster Recovery (DR) plan, which are tested annually in line with ISO 27001 principles. Application recovery is tested biannually.; - Redundancy and Fault Tolerance: Our infrastructure systems are designed to eliminate single points of failure and minimize the impact of environmental risks. Each data center supporting our solution includes full redundancy and fault tolerance for electrical, cooling, and network systems.; - Crisis Management and Recovery: We have a designated Business Continuity team that handles emergencies, crises, or disasters, working to restore normalcy. The continuity plan includes crisis management, event communication processes, alternative site locations, and recovery activities.; These measures collectively ensure that our service is resilient and capable of maintaining high availability even in challenging situations.
• Outage reporting: Whatfix reports outages through a combination of public dashboards and email alerts. ; ; - Public Dashboard: The availability and status of Whatfix services can be tracked on our public status dashboard.; Public status dashboard: (https://status.whatfix.com/).; ; - Email Alerts: Admin users of the Whatfix dashboard receive notifications via in-app messages and email alerts during unplanned outages. ; ; This ensures that users are promptly informed about any service disruptions and can monitor the status of our services effectively.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Whatfix employs a documented access management policy utilizing a central Identity Management platform where privileges are role-based. We conduct quarterly privileged access reviews.; ; Within the Whatfix platform, the first user becomes the Account Manager (admin), who manages user invitations and assigns roles via the Whatfix Dashboard. Four user roles are available: Account Manager, Content Manager, Editor, and Translator.; ; Our systems are hosted in ISO and SOC-compliant data centers and adhere to ISO 27001 and SOC 2 standards, enforcing strict access controls and segregation of duties. Developers lack direct access to production systems, maintaining separate development/test and production environments for security.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Whatfix maintains a comprehensive Information Security Policy aligned with ISO 27001, SOC 2, and GDPR standards. This extensive framework addresses critical security domains to ensure robust protection and compliance.; ; Key areas covered by our policies include:; ; Communication & Usage: Guidelines for electronic communication, acceptable usage of IT facilities, and rules for email and internet access.; ; Data Protection: Specific measures for Data Privacy and protocols for Information Classification and Access Control.; ; Physical & Remote Security: Protocols for Physical Security and guidelines governing Remote Access to the network.; ; Personnel & Incident Management: Security measures related to employee lifecycle (Personnel Security), procedures for Security Incident Reporting, and policies on electronic equipment and social media use.; ; The Information Security Forum, led by the Head of IT & Information Security and including department heads and board members, provides executive oversight for compliance and privacy management.; ; All employees undergo mandatory Information Security training, with annual refreshers. Furthermore, new hires must sign agreements covering acceptable use, Code of Conduct/Ethics, and non-disclosure/confidentiality.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Whatfix adheres to a documented Change Management process with a defined release and maintenance calendar. All changes and releases are deployed one node at a time to minimize customer impact.; ; Production changes require a ticket and must be reviewed and approved by Security, the DevOps head, and the business owner. Changes are categorized by impact and prioritized by urgency.; ; The policy mandates that before deployment, documentation must include an impact assessment, stakeholder availability for testing, a comprehensive rollback plan for failures, and approvals and communication to all impacted parties
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Whatfix employs a comprehensive, industry-standard vulnerability management process. This begins with a Threat Assessment, where internal and external threats are identified, documented, and assessed for business impact and likelihood using external information sources.; ; Our Patch Deployment schedule prioritizes remediation based on criticality:; ; Critical issues are fixed within 1 week.; ; High issues within 15 days.; ; Medium issues within 60 days.; ; Low issues within 180 days.; ; The internal security team reviews and prioritizes all security patches, using information from various information-sharing forums to ensure the integrity and security of our services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Whatfix utilizes commercial, industry-standard WAF, Monitoring, Logging, and SIEM tools to defend its infrastructure. We employ advanced intrusion prevention and detection via the Azure premium firewall, which features an integrated IDPS and threat intelligence. Our SOC team actively monitors for and notifies us of potential threats.; ; For endpoints and servers, CrowdStrike provides robust endpoint security and anti-virus protection. Malware definitions and daily scans are centrally managed and automated. Furthermore, we leverage Cloudflare for protection against DDoS attacks. Our servers are hardened using a Golden Image, which is revalidated quarterly to ensure consistent security across all new deployments.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Whatfix maintains a documented Incident Management policy aligned with ISO 27001 and utilizes a regularly updated incident response plan. This plan includes defined steps for Containment, Investigation, Eradication, Escalation, and Communication.; ; All incidents are captured and tracked in a dedicated management tool. The response plan is tested at least annually to identify and address any gaps.; ; In event of security breach involving customer data, Whatfix notifies affected customer within 72 hours of identification. Following this, a Root Cause Analysis (RCA) is performed, documented, and followed by mitigation actions. We use UpGuard for continuous monitoring of data breaches and server security.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide limited trial period on a case by case basis.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI)
• ISO/IEC 27001 accreditation date: Friday 29 September 2017
• What the ISO/IEC 27001 doesn’t cover: We have a Statement of Applicability. This can be accessed in our Trust Center: https://trust.whatfix.com/resources; ; Name: Whatfix Statement of Applicability [ISO 27001; ISO 27701]
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Tuesday 20 October 2020
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Not Applicable.; ; Whatfix operates a Cloud Security Management System which complies with the requirements of CSA STAR CERTIFICATION 2021 for the following scope:; ; Provision of SaaS based Digital Adoption Platform for use on enterprise applications of its customers. This is in accordance with the ISO 27001 certification.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E23258c4-5931-45d1-b97d-69b4fbdfa6be
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8a004224-f7a1-41de-87ad-330423ecb075
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II
  • ISO 27701
  • ISO 27017
  • ISO 27018
  • TiSAX
  • CrefoZert

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at arijeet.diengdoh@whatfix.com. Tell them what format you need. It will help if you say what assistive technology you use.