Wavenet

Azure Virtual Desktop (AVD)

Azure Virtual Desktop (AVD) is a cloud-based virtual desktop infrastructure service that enables users to access Windows desktops and applications from anywhere. It provides scalability, security, and simplified management, allowing organizations to deliver a consistent desktop experience to employees while leveraging the power of Microsoft Azure.

Features

• Multi-session: Multiple users share virtual machines for efficiency
• Flexible scalability: Easily adjust resources based on demand
• Integration: Seamlessly integrates with other Azure services
• Security: Advanced security measures protect sensitive data and applications
• Cost-effective: Pay only for what you use, reducing overhead
• Windows Desktop experience: Deliver full Windows desktop experiences
• Remote access: Access desktops and apps from anywhere, anytime
• Management: Simplified management through centralized Azure portal interface
• Compatibility: Support for various devices and operating systems
• Application virtualization: Streamline application deployment and management

Benefits

• Accessibility: Access desktops and apps from anywhere, enhancing productivity
• Disaster recovery: Ensure business continuity with resilient cloud infrastructure
• Compliance: Meets industry standards and regulatory requirements
• Performance: High-performance computing power for demanding workloads
• Compatibility: Access legacy and database-backed workloads in the cloud
• Collaboration: Facilitates teamwork with shared virtual environments
• Continuity: Spread Virtual Desktop environment across multiple datacentres for resilience

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

741190875621813

Contact

Joe Ewins
0333 234 0011
publicsector@wavenet.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  • Virtual client computing
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Dependency on a strong internet connection for access to AVD will not suit all use cases. If primary business applications are Software-as-a-Service (SaaS) or browser-based AVD may not be required and instead a Modern Workplace solution should be considered first. Deployment of AVD should be carefully considered, factoring in workload resource requirements, security and compliance, licence requirements and user experience to guarantee a successful implementation.
• System requirements:
  • Internet connectivity to access resources
  • Azure subscription for billing
  • Compatibility with cloud-based services
  • A qualifying Microsoft 365 licence for user access to AVD

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Wavenet support - 30 min to 4 hour response time inside core working hours 9-5 Monday-Friday UK time aligned to incident priority. Extended (M-F 8-8) and 24x7 support options available. Microsoft infrastructure-level support is 24/7/365 for underlying, abstracted hardware
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Any customers on managed support will have a dedicated account manager and will be assigned a support team of engineers ranging from 1st line to 3rd line in ability. Escalation points are available with optional to follow through with issues until resolution. Costs vary depending on the Azure resources being supported.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Optional low-level design documentation shared with the client. 'Train the trainer' either on-site or remote. Guidance on customer up-skilling in accordance with the Microsoft Cloud Adoption Framework for Azure (CAF)
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
• End-of-contract process: Microsoft is governed by strict standards and removes cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. https://www.microsoft.com/en-gb/trust-center/privacy/data-management?rtc=1
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Azure Virtual Desktop service interface refers to the set of Microsoft‑managed control‑plane services that form the interaction layer between users, clients, and the AVD session host environment. These components deliver brokering, connectivity, diagnostics, and user access, while customers focus on managing session hosts, identities, and networking.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Not known
• API: Yes
• What users can and can't do using the API: The Azure REST API serves as a vital interface for developers to interact programmatically with Azure services. This API empowers users to automate tasks, manage resources, and integrate Azure functionalities into custom applications efficiently. With RESTful endpoints, developers can perform a myriad of operations such as provisioning and configuring resources, querying status, accessing metadata, and monitoring performance. The API offers extensive capabilities, enabling users to deploy, scale, and manage services across Azure's diverse ecosystem. Additionally, it provides access to billing information, facilitating cost management and optimization. Security is paramount, and the API supports various authentication methods, including Azure Active Directory (AAD) tokens, ensuring secure access to resources. Its flexibility allows for seamless integration with third-party tools and platforms, enabling developers to build dynamic, agile workflows tailored to their specific needs. Moreover, the API's scalability accommodates diverse use cases, from small-scale applications to enterprise-grade solutions. Overall, the Azure REST API streamlines development processes, enhances productivity, and empowers users to leverage Azure's vast array of services effectively.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can choose capacity and performance requirements.

Scaling

• Independence of resources: Azure is a hyper-scale public cloud service. Microsoft's vast capacity across multiple datacentres in multiple regions globally ensures capacity on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: CPU, ; Disk, ; HTTP request and response status, ; Memory, ; Network, ; Number of active instances, ; Boot diagnostics, ; Performance diagnostics, ; User experience insights
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Azure

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data in Azure is encrypted at rest by default. See: https://learn.microsoft.com/en-us/azure/security/fundamentals/physical-security and https://learn.microsoft.com/en-us/azure/storage/common/storage-service-encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: User data stored in FSLogix profile containers within Azure Storage can be exported to another secure tenant or environment using Azure Storage Explorer, AzCopy, or automated scripts.
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Azure virtual networks entirely segregated from Wavenet's network.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Role-Based Access Control (RBAC), Multi-Factor Authentication

Availability and resilience

• Guaranteed availability: See Microsoft's Service Level Agreements (SLA) for online services: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1
• Approach to resilience: Numerous options are available to increase resilience subject to workload and business importance including (but not limited to) distribution of data and compute instances across multiple datacentres or Azure regions, synchronous or asynchronous replication of data for disaster recovery, robust encrypted and immutable backups
• Outage reporting: Platform level outages are reported publicly via: https://azure.status.microsoft/en-gb/status. Individual servers/applications are proactively monitored and incidents raised with Wavenet helpdesk to remedy as required

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Conditional Access governs access based on logon location, device used for access and its compliance status.
• Access restrictions in management interfaces and support channels: Microsoft Entra ID (Microsoft's cloud-based Identity provider) provides advanced identity management functionality such as Multi-factor authentication, device registration, self-service password management, self-service group management, privileged identity management and role-based access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Other
• Description of management access authentication: Dedicated device on a segregated network (providers own provision).; Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wavenet is an ISO27001 certified company and we adhear to the standard and has an Information security management system drawn from ISO27002 and we follow the NIST standard for cyber securit framework, we are audited on this standard annually, Wavenet is also a CE+ certified company
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wavenet conform to ISO2000
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wavenet conform to and follow the NIST standard and ISO27002
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have continual monitoring with EDR solution feeding into a SIEM that is monitored 24/7 that is monitored by SOC
• Incident management type: Supplier-defined controls
• Incident management approach: Wavenet is ISO27001 certified and we follow the playbook as part of our certification.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Thursday 18 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems
• ISO 9001 accreditation date: Monday 12 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.