PreActiv

Prehabilitation & Rehabilitation: Elective Surgery

PreActiv provides dynamic, individualised perihabilitation, optimising patient health throughout their surgery or cancer treatment journey. Our adaptive platform combines exercise and lifestyle support to optimise health, reduce complications, shorten hospital stays and improve recovery. Scalable and cost-effective, supporting NHS departments to meet care targets, maximise resources, and enhance patient outcomes.

Features

• Digital Individualised Prehabilitation Programmes designed to meet patient's specific needs
• Dynamic courses adapt to progress, ensuring effective and tailored guidance
• Fully remote and accessible 24/7, offering convenience and flexibility
• Comprehensive quarterly clinical summaries for healthcare providers.
• Programmes developed by doctors with multidisciplinary teams for optimal effectiveness
• Design prioritises accessibility: Subtitles and translation features for diverse populations
• Gamified elements enhance enjoyment and promote adherence to the program
• Community forum boosts adherence by 50%, engaging peers and professionals
• Cross-Device Compatible: Easy-to-complete programmes accessible via computer, tablet, or smartphone
• Regulatory compliance - Cybersecurity essentials, DTAC, DSPT, registered with ICO

Benefits

• Most cost-effective individualised prehabilitation solution available for optimal outcomes
• A realistic method to meet NHS England guidance, Patient Optimisation
• Reduces the risk of surgical complications through comprehensive individualised prehabilitation
• Reduces bed days and cancellations, optimising resource allocation efficiently
• Adaptive learning within programmes maximises individualisation, fostering high adherence rates
• Community forum fosters support, contributing to high user retention rates
• Tailored to surgery date: optimises patients during their wait time
• Fewer appointments and self-paced programme completion enhances patient convenience
• Facilitates transition to digital systems, reducing costs and streamlining processes
• Entirely remote operation reduces carbon footprint, aligning with sustainability goals

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@preactiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

741922105098809

Contact

Dr Rebecca Allam
02046005339
info@preactiv.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Web Browser

User support

• Email or online ticketing support: Yes
• Support response times: All responses are aimed to be responded to within 24 hours. ; ; This does not include weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Support is provided onsite during the 'training' stage. This provides face to face sessions to train the initial group of clinicians who will using the PreActiv Platform. ; ; Alternatively, support can be delivered virtually where required. ; ; A technical and programme account manager is provided to all clients.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: PreActiv supports users to start using the service through a combination of onboarding support, training and clear documentation. Training can be delivered either onsite or virtually, depending on user needs and operational preference. This is supported by user documentation and guidance materials to help users become confident in using the platform and to support ongoing use following go-live.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Admins and patients can securely download or export the data they need at any point during their licence period. Patients have full access to their own information, giving them clarity and control, while admins can retrieve patient data at scale to support reporting, oversight and operational needs.
• End-of-contract process: At the end of the contract, access to the PreActiv platform will end in line with the agreed contract terms. PreActiv will support an orderly off-boarding process, including the secure return or deletion of customer data in accordance with UK GDPR and agreed data retention requirements. Any off-boarding support beyond standard data export is agreed in advance.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Any changes between mobile and desktop will be to optimise usability on the chosen device.; ; This includes screen layout, navigational menus and content prioritisation, alongside the platform being suited for both portrait and landscape on a mobile device. ; ; On desktop, larger screens allow more information to be displayed at once, including multi column layouts and full navigation menus. On mobile devices, content is presented in a simplified, single column format with touch friendly controls, larger text, and streamlined navigation. Performance, readability, and accessibility are optimised for each device to ensure a consistent, intuitive user experience.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Our application includes a secure, role‑ and capability‑based API that gives users controlled access to the different modules within the Prreactiv platform. In practical terms, it means organisations can safely create, read and update patient information in a way that matches their internal responsibilities and workflows. Every user only sees what they’re authorised to see, and every action is protected, audited and handled through a modern, security‑first design. What makes this API particularly powerful is its flexibility. Instead of a rigid, one‑size‑fits‑all integration, it acts as a gateway into the wider platform, allowing partners to connect their own systems, automate key processes and build new digital experiences on top of our core features. Whether they want to streamline onboarding, sync patient records, or enhance their own clinical tools, the API gives them a clean, reliable way to do it.; ; For clients, this isn’t just a technical feature it’s an opportunity. It opens the door to smoother collaboration, faster innovation and a future ready approach to digital health. By giving controlled access to the right data at the right time, the API helps organisations work more efficiently while keeping patient safety and data protection at the centre of everything.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can tailor a range of light configuration options across the platform, giving them control over how both the patient and admin browser interfaces look and behave. They can also adjust certain elements of the API’s request and response data to better align with their internal systems and workflows. This flexibility allows organisations to shape the experience to suit their needs without adding complexity, ensuring the platform feels familiar, efficient and easy to integrate into their existing processes

Scaling

• Independence of resources: Each customer is hosted in their own isolated container, giving them a dedicated, self‑contained environment that keeps their data and processes completely separate from every other organisation. This isolation strengthens security by preventing any crossover of information and ensures that issues affecting one customer never impact another. It also improves reliability and performance, as resources can be scaled independently and updates can be deployed safely without downtime. The result is a high‑availability hosting model that delivers strong protection, consistent uptime and a platform that can grow smoothly alongside each customer’s needs.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data directly through a simple web interface, giving them the choice of downloading information as a PDF or accessing it programmatically through our API. This approach keeps things flexible and user‑friendly, allowing teams to pull the data they need in the format that best fits their workflow, whether that’s a quick document for reference or deeper integration with their own systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: A 99% uptime guarantee means the service is designed to remain available and reliable almost all of the time, with only brief and carefully managed periods of maintenance or disruption. This level of availability gives customers confidence that the platform will support their daily operations without interruption. The guarantee forms part of our wider commitment to stability, supported by strong monitoring and resilient hosting. More detailed information about service commitments, including how uptime, maintenance and support are managed, is set out in our separate Service Level Agreement documents. These documents also outline our refund approach, which is explained in more detail there.
• Approach to resilience: Each customer is hosted in their own dedicated container, creating a clean separation between organisations and greatly strengthening the resilience of the platform. This isolation means that if one customer experiences a spike in activity, a configuration issue or an unexpected fault, it has no impact on anyone else. Their data, processes and resources remain fully contained, protected and independent.
• Outage reporting: PreActiv reports service outages and service-impacting incidents through direct email communication to nominated customer contacts. Email alerts are used to provide timely notification of outages, updates on progress, and confirmation of resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access ensures every user only interacts with features, data and actions appropriate for their responsibilities. Each account is assigned a specific role, such as patient, clinician, administrator or support user, and the system automatically adjusts the interface and available options to match that role. This prevents unnecessary access, reduces security risk and keeps the experience clear and relevant. Sensitive actions like managing users, exporting information or updating clinical content are restricted to authorised roles, while everyday users only see what they need. This structured approach maintains security, compliance and consistency across the platform, supporting safe and efficient operation
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: PreActiv complies to the NHS Data Security Protection Toolkit (DSPT); ; Software Security Code of Practice Self-Assessment
• Information security policies and processes: PreActiv follows a formal information security framework to protect the confidentiality, integrity, and availability of data processed by the platform. Our approach aligns with UK GDPR and NHS Data Security and Protection Toolkit (DSPT) requirements.; ; We maintain documented and approved policies covering Information Security, Data Protection and Privacy, Access Control, Incident Management, Business Continuity and Disaster Recovery, Secure Development and Change Management, and Supplier Assurance. Policies define how information is classified, accessed, stored, transmitted, retained, and securely disposed of, and are reviewed at least annually or following significant change.; ; Security controls are embedded into day-to-day operations and platform development, including role-based access control, least-privilege access, strong authentication, audit logging, encryption in transit and at rest, and controlled release processes with security review and user acceptance testing.; ; All staff and contractors complete mandatory information governance and security training, with access rights approved and reviewed regularly.; ; Overall accountability for information security sits with senior management, supported by a named Information Governance lead. Compliance is monitored through internal reviews, incident reporting and escalation procedures, supplier assurance, and ongoing DSPT assessment and submission, ensuring policies are consistently followed and continuously improved.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change management process is fully controlled and documented from initial idea to final release. The clinical team defines requirements and confirms any clinical impact before handing the work to product management, who translate these needs into detailed product changes. The development team then builds the update and completes UAT testing to ensure quality and safety. Once testing is successful, the change is reviewed and approved by the appropriate stakeholders before being released into production. Every stage is formally signed off, with all documents stored in our Confluence archive, creating a clear, auditable changelog available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: PreActiv’s vulnerability management process focuses on prevention, rapid detection and fast, controlled updates. Thorough UAT cycles help identify issues before release, ensuring changes are stable and secure. The team tracks framework and library updates so patches can be applied quickly, keeping software current. Managed hosting providers add hardened infrastructure and routine platform‑level maintenance. Continuous uptime and performance monitoring alerts PreActiv to unusual behaviour, enabling early investigation. Our SLAs ensure swift action, allowing the team to assess threats, review firewall logs and apply required patches within twenty‑four hours, maintaining strong protection and reducing exposure to emerging vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: PreActiv identifies potential compromises through continuous WAF inspection, managed hosting alerts and active log monitoring, allowing early detection of unusual traffic or system behaviour. When a potential compromise is found, the team immediately investigates using firewall logs, server data and monitoring tools, isolating affected components if necessary and validating whether the threat is genuine. Incidents are prioritised and addressed as soon as alerts are raised, ensuring rapid containment and minimal disruption. Our SLAs support fast action, enabling the team to assess risks, review logs and apply fixes quickly. Confirmed vulnerabilities are patched within twenty‑four hours to maintain strong protection.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process combines customer reporting and proactive system monitoring to ensure issues are identified and resolved quickly. Customers raise incidents through our support ticket system, where each case is logged, prioritised and tracked through to resolution. In parallel, our servers are continuously monitored using automated tools that alert the team to performance issues, errors or unusual activity. Logs are reviewed to diagnose root causes and guide corrective action. When an incident occurs, the team investigates, communicates updates to stakeholders and implements fixes promptly. All incidents are documented, helping us improve processes and strengthen the platform over time.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 7.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 04e0dc6a-026f-40ff-b82f-cf5af806a3a3
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: Data Security Protection Toolkit (DSPT)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@preactiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.